Kaiser pharmacy phone service is consistently World Class customer service. They always contact the doctor if my prescription needs to be updated. The mail order deliveries are fast tracked quickly. I love my Kaiser customer services!

Went in for my colonoscopy. Was a little scared first timer. The receptionist, PCT, Nurse and doctor were all amazing and walked me through the steps.

Dr Zhou is very caring, understands your feelings, gives great advice and is a great surgeon! I would recommend Dr. Zhou in case you need surgery!

Jennifer D Boyce NP...was incredible...She was patient, kind, so knowledgable, empathetic and made the best suggestions. I only want to see her from now on!

Dr. Garcia is very professional and thorough, and above all empathetic, which I greatly appreciate. Yes, I would recommend her to everyone!

Dr Au is a wonderful doctor + person! He made my 2 cataract surgeries easy and without any anxiety on my part. He explains everything that he is going to do and what I can expect afterwards. His demeanor gives a patient a calm that is lacking in so many physicians. In my opinion Dr Au is the absolute BEST!!!!!

Dr Levine took care of me very well. He is the main reason why I avail of Kaiser Senior Advantage Program.

Dr. Gold, plastic surgeon, is super caring and very nice. I’ve been seeing him every year since 2013 and he is wonderful!! His nurse Sherri is very caring and sweet, and always remembers to call me each year to schedule me.

Dr Russel, Ocular Plastic surgeon in Vacavill, is very thorough and he noticed what might have been a second growth on my eyelid. He prescribed a pattern of treatment to determine what was going on and set up two subsequent visits to ensure it was not worrisome before he released me. I felt SUPER CONFIDENT that I was in great hands.

Dr. Black was incredibly kind, attentive, and genuinely took the time to listen to all of our concerns. Throughout the appointment, we felt truly heard, supported, and valued. Dr. Black explained everything clearly, answered all of our questions with patience, and made sure we were comfortable with the next steps. We left the appointment feeling reassured, confident, and very optimistic about the plan moving forward. We are grateful for the compassionate care and thoughtful guidance we received.

The doc listened to my concerns with care which was reflected in her through examination and lab orders. She was friendly and so was the rest of the staff

Dr Pierson was vary professional, she answered all my questions. She was familiar with my health issues. I was very pleased.

I had a very informative appointment. They covered all the bases for medical weight management program that I’ll be participating in July and the staff was very pleasant and the doctor had a nice “bedside manner“ and took his time explaining my lab results and what areas they would be monitoring to ensure my health was optimum during this entire process.

RE: Hearing Center, Becerra, AUD. Very knowledgeable with anticipated questions/answers. Would recommend her to anyone with questions about hearing aids/hearing needs. Also appreciate that she could bring up cost information. I was mislead into thinking a portion would be paid for by FEHB, but she was able to bring up the correct information.

Dr Pierson was very attentive to my concerns and seemed genuinely interested in helping me resolve them… i left feeling like we had made a plan to get things taken care of… very happy😊

Everything went like clockwork. I went in for a colonoscopy. Care was professional... skilled, compassionate, considerate, friendly. I was even asked by the gynecologist if I had any questions. He had a wry smile and looked like he was prepared to answer the question...WHY would you want be THIS type of doctor?! My thanks to Robert B Talley MD and the rest of the KP gastroenterology staff.

Facility was easy to navigate and the receptionists at each of the stations I visited were welcoming and very helpful. Wait time was minimal, too!

Dr. Huang provides compassionate and caring medical advice and support. She is a passionate doctor who is committed to her patients and profession. I appreciate Dr. Huang’s support and the way she treats me.

Audiologist Laura Shipps is outstanding at her job. Because not only is she highly skilled, efficient, knowledgeable, and talented at what she does, but importantly, she excels at customer service. She has, in fact, an extraordinary beautiful and warm spirit that comes across to patients. She’s also exceptionally helpful and always follows through. We so appreciate her, and would highly recommend her Audiology services.

My anxiety wasn't warranted. My bilateral cataract surgery at Kaiser Vacaville was simply excellent. No pain, everything explained, excellent Dr. Leung.

Dr. Baxter and the nurse who took my vitals were nice, efficient and compassionate. Dr. Baxter spoke with experience and with knowledge on changes in her field. She answered all my questions and shared our options with compassion. It was so nice to have another great interaction with compassionnate and knowledgeable staff at the end of a trying and emotional life experience. Thank you

Both, Dr. Chang and Dr. Zhou are fine doctors, willing to explain in detail why and how your surgery will affect you and answer your questions with compassion and substance. They are truly gems of their profession.

I can’t give enough praise about Dr. Diamant. He’s so genuinely amazing in every way caring, polite, patient and very knowledgeable and supportive. I’m so grateful that I was referred back to him for my eye procedure.

Dr. Schule was warm and friendly, but professional, and provided me with answers to all my questions. I felt like he cared about me.

Great care from Doctor and all nurses .Every step was explained ,they were very pleasant and even nurses coming back from their break helped me find radiology and Doctors room .I was pleasantly surprised with care from my new Doctor . Everything was smooth and with great enthusiasm from staff.

Holly was very patient and genuinely tried to make me feel comfortable. She worked on my lymphatic system and my right arm. I was able to move my arm pain free for the first time in over 6 months!!

All of the doctors I’ve seen at Kaiser have been excellent—professional, knowledgeable, and genuinely caring. I’ve consistently felt well taken care of.

Dr. Goodarzi is very friendly , easy to talk with and even though he is very busy, he took the time to show, and explain the x-rays.

The time in the waiting room was very short. I found the time being examined and informed by the physical therapist really valuable. I learned a lot.

Kaiser is trying a new procedure allowing time in the Dr. schedule to see patients with an urgent care need m. This avoids going to the ER. Very innovative and I hope it continues. I am very pleased with the care I receive.

Mr. Jeremy Jackson. physical therapy dept. in Vacaville, has vast experience and positive attitudes. My symptoms started to improve after two sessions.

This was my first time with this Doctor. I was able to explain my issues. She listened and had great suggestions. Also provided me with immediate relief in form of a Steroid shot for my aching shoulder.

The two doctors we had in the ER were absolutely fantastic. We had a very bad experience at Vallejo ER before this so it was very nice to see people who actually took it seriously and got him fast care. My dad had a laceration on his head (you could see his skull) and was concussed. Within 20 minutes he was seen and treated. The check in people were kind and understanding, the triage nurse actually gave him gauze to hold to his head. I can not say enough for the emergency team at Vacaville. Everyone was kind and professional. People actually wanted to help even if he wasn't their patient.

I worked with Tina Marie Prothro-Jones, PT after a grade 3 AC separation and had limited shoulder movement. Tina helped me regain mobility faster than I expected. She’s patient, knowledgeable, and cares. Highly recommend!

Christina Becerra is a highly trained audiologist and I couldn’t have gotten a better audiologist. She takes her time to make sure that she answers all of my questions and makes sure that my settings for my hearing aids are correct along with making sure that the settings for my hearing aids are correct on my phone. I am so thankful to have her as an audiologist.

Dr. Goldsmith was very attentive, explaining in detail the procedure, providing me with my options and home treatment. The department was very accommodating, fitting me in after I showed up, not knowing that my appointment had been canceled.

As always the care team, from reception to the doctor, were pleasant, friendly and helpful. I am always impressed with how smoothly hints go, even when people are busy.

Rafael Montanez is one of the best physical therapists I’ve had… I’m not big on male physicians, but he is very thorough, respectful and personable!… Highly recommended if you are in Solano County!…

I've had Kaiser for my medical for 40 years & I've never had such a thorough exam/physical. I am so impressed & pleased. I cannot say enough positive about Trung Lap Nguyen. I felt so bad that I was late from an extended therapy appointment down the hall ( re; my concussion), & I was expecting to reschedule but I was allowed to be seen & he did not shame me for my tardiness nor did he rush me.

Well I'm very happy with the response to get me in on an appointment and consult with the doctor. You couldn't ask for many more professionalism so was happy about that. One funny thing is I'm kind of a big guy and I was given small medium shorts to put on before the examination LOL

A Life-Saving Doctor Who Truly Cares I first met Dr. Xavier on the worst day of my life — after a near-death car accident that turned my world upside down. I came in broken, scared, and unsure if I would ever be myself again. From the very beginning, Dr. Xavier didn’t just treat my injuries… she treated me as a person fighting to survive. She took the time to understand what happened, listened to my concerns, and explained everything in a way that made me feel safe during a moment of complete chaos. Through every rib injury, every setback, and every difficult day dealing with pain, she showed an incredible amount of patience, compassion, and strength. Dr. Xavier didn’t just help me heal physically — she helped me rebuild my confidence and hope. She listened when I couldn’t express things clearly. She believed me when something felt wrong. And she consistently made me feel like my recovery genuinely mattered to her. Not many people get to say someone saved their life. I do. And I’m grateful every single day that Dr. Xavier was the one in my corner. If you are looking for a doctor who truly cares, who advocates for her patients, and who treats you with respect and humanity, you will not find anyone better. Thank you, Dr. Xavier. You didn’t just help me recover — you gave me a second chance at life.

I arrived early for a bone density test and also need an X-ray on my right wrist. I was taken back for the bone density test almost immediately and then only waited about 15 minutes after for the wrist X-rays. I also picked up a prescription, a wrist splint and then had a blood draw and a vaccine and tetanus booster - all told in less than two hours. On a holiday no less.

I have been VERY appreciative of the level of care I receive from Kaiser in Vacaville. This is an easy location to get to and has outstanding services. The Pharmacy is easy to get to and the staff are always friendly if you are unsure of where to go. Id like to acknowledge Dr Applebaum and his staff as well as Dr. Hang Claus and her staff I have been with them for over 7 years! They are outstanding Primary Care and OBGYN.

I can’t say enough good things about Dr. Corpus! He went above and beyond to make sure my contact prescription was perfect. He’s funny, kind, professional, and genuinely cares about his patients. I left feeling completely taken care of — highly recommend!

Dr. Tornabene has been a great ENT doctor and surgeon for me. I've had two nasal endoscopies, ear tube placement and FESS with septoplasty. I am pleased with the care I have received.

Dr. Mendenhall is one of the best doctors I have ever had the chance to work with. He continues to want to help me, when something has failed he tries something else He is not afraid to explore other options when other doctors just give up. In my opinion, Dr Mendenhall's the best.

AJ is an amazing physical therapist! He's highly skilled technically, but also very relatable to his patients, kind, and listens well. He's helped me immensely, getting down to the root of the physical issues that have caused years of pain. I'm so very thankful for his skill set and the time he takes to explain the reasons why along with the best course of treatment / exercises. He's respectful and I never feel rushed during my appointment, even though I'm sure he has a fully packed schedule. He's a ROCK star!

It was absolutely great to have the option of going to Urgent Care rather than the ED! The care was excellent but it was obvious this was a new care path that is still figuring out the process, hence the score of 9. Jumping directly to MRI was brilliant!! Just for that they deserve a gold star. PA Sarvi was sensitive, compassionate and straight to the point.

My appt w/ Dr Martin was great. He took the time to explain pros/cons and what to expect afterwards. I felt comfortable with my decision after getting all this information from him. Thank you Dr Martin!

I’ve had very good experiences with the laboratories and staff at various Kaisers. For example: Martinez, Fairfield, Walnut Creek and the Vacaville labs. The trick to in and out is identifying the best days and times to go. My most recent visits over the course of this week in Vacaville went smoothly. I might have waited no more than 10-15 minutes after pulling my number to be taken care of.

Although I am very pleased with the urology department, I am disabled with MS and must use a walker. The handicap parking and the entire parking lot were completely full so I had no way of getting to my appointment. I believe those of us who are handicapped would be willing to pay a valet to take and bring our cars to us at the front door. This is very helpful at Stanford Medical Center that has the same trouble with having enough parking.

Gretchen Harper

Dr Kappel takes all patients and their eye care seriously. I have seen him several times w different symptoms and worries and he is reassuring and he knows what he is doing. If he has to do research prior to the next step, that is exactly what he does telling the patient what he is doing as he does the next step. He is patient abd kind and always does his best for each patient whether he is working w a child or a geriatric patient like me. There is no better practicing ophthalmologist.

Zook Harlew

When I was being seen, I felt like my concerns where being heard and understood. My Doctor was clear and concise with sharing their input and giving me options to work with. I didn't feel like I was being ignored or judged for my concerns and that helped me feel comfortable.

Lenard Carlos

Dr. Battenburg performed my anterior hip replacement surgery December 17, 2025 I was in excruciating pain. Dr. Battenberg was able to relieve my pain by his professional surgery done for me. Dr. Battenberg is the best surgeon that I’ve had in my whole life. He’s very detailed in his Anterior total hip surgery. I highly recommend Dr. Battenberg. As he is a total asset for the community of Vacaville and Northern California Thank you so very much Dr Battenberg for taking great care of me. Respectfully, Lenard Carlos

Janice Titus

After examining me, Dr. Buscaglia listened to my concerns and lifestyle to work out the best solution and treatment for my medical issue. Her recommendations have already made a tremendous improvement on my daily life. Thank you to all of the wonderful, professional staff at women’s health!

Lorraine Bowlin

Dr Martin answered all of my questions and covered all the pros & cons of the different lens options for my upcoming cataract surgery and also covered questions about my choice to maintain my nearsightedness. I never felt hurried. I have emailed him and he always answers thoroughly and promptly. I have a lot of respect for him as a doctor and as a caring human being. I trust him with my eyesight so that tells you a lot about him. He has a friendly manner and is patient and I have recommended my sister to see if he can help her with her eyesight.

Tamara Jee

Dr Nguyen listened carefully, asked questions and made me feel like he wanted to fully understand my concerns. I appreciated the information he shared. Dr Nguyen communicated clearly his recommendations and made sure to answer any questions I had before ending the appointment. Very professional bedside manner.

mindy brasher

I had a very pleasant experience with radiology in Vacaville. The nurse was very kind explained everything. She kept coming back in the waiting room and letting me know when my time would be. She didn't just leave me out there. Then the doctor came in and explained what would be happening during the CT scan. Very professional with a great bedside manner

Ric Shiraishi

I recently had a knee replacement and all the pre op and post op staff were friendly, cordial and always with a smile. But I have to give a special thanks to Michelle in pre op. She gave me a painless IV and we had interesting and calming conversation. A true 5 star professional. The other 5 star professional I encountered was Yvonne in post op. A very friendly, caring professional. She gave me important information, along with casual, friendly conversation. I couldn’t be more satisfied with my surgery experience at Kaiser Vacaville.

Jenny Grant

I was under a very tight timeline and they got me in in 4 days to do a surgery on three cancer sites. One as a follow-up to a need to dig deeper. The doctor was confident kind and assured me he got it all. Pain free experience. Kaiser lucky to have him

Coco Krisp

She takes the time to listen and explain things. She goes slow to ensure that I can understand and she offers choices, taking into consideration my needs. . She’s an amazing Ob Gyn literally the queen bee of gynecology in Northern California practicing medicine that’s evidence based and progressive. Kaiser Permanente - take care of her - she’s one of your best MDs .

Ted Kapsalis

Excellent facility. Great staff from the lobby reception to the doctor’s office. Dr. Nikas is outstanding, along with assistant. I wouldn’t ask anything more. His performance skills, knowledge, treatment, and care were above and beyond. Thank you!

Anita Doyle

Jeremy Jackson is a very knowledgeable and excellent physical therapist. He explains everything as he goes along, and will ask me if I am ok throughout. He is very good at what he does. I have already recommended him to others! I highly recommend him to anyone needing physical therapy.

Connie L.

Dr. Pierson in the Adult & Family Medicine Department was very kind and friendly during the visit. She listened to my concerns and let me know what my options were after doing an exam. She helped me by ordering a medication refill and was more than happy to send the order to a pharmacy closer to my home. She also informed me that an X-ray order she put in could be done anywhere and also shared the hours for the Radiology department onsite. I was very happy with my experience with Dr. Pierson and would definitely come back to see her again.

Karen Trollinger

Dr. Meloni is the best eye doctor I've ever had. I need retinal injections every 8 weeks. She explains thoroughly the status of my retinas, the options for treatment, what I can expect, and any new treatments or medications that may be available. I was assaulted by one of the ophthalmologists in 2019 during a retinal injection (I reported to the State, reported it to Kaiser, and nothing was done. That guy is still employed in the same department at Kaiser). I had panic attacks afterwards every time I needed an injection. Dr. Meloni has been kind, patient, gentle, and reassuring each time I see her. I no longer have panic attacks and can get through my injections with no anxiety. She is a treasure and deserves a raise.

Mutya Muse

With Dr. Kornsand’s reassuring voice that everything will be okay & won’t hurt, & his being patient with me, i started to trust him. Dr. Kornsand removed/take away my fear of Doctors, medical procedures and those medical instruments he used in my ear. He knows how to take care of his patients with his reassuring voice & being gentle. I will not hesitate to recommend him to anyone for ENT treatment.

Monica Lagman

Dr. Ahkter Alam is AMAZING and very thorough and caring! She goes over everything and elaborates on topics needing more clarification. Her MA Teresa also has very good bedside manner and caring demeanor. Loved this experience - great first in-person impression!!

Danny A

7/28/25 Monday very clean cafe, quality food n service. Loved it. 6/27/25 Friday kaiser in Vacaville also should put solar panels in parking lots just like Union city & Hayward. 6/16/25 Monday my wife has blood test n pharmacy pick up noticed nice plants n bench but no shade Kaiser should put more big trees or Gazebo will look more beautiful. 12/9/24 Monday very good location. The best hospital in the nation. Hope they open more n more kaiser hospitals n clinics in other states as well.

+5

Gary Miles

Doctor Pabla and his staff were very polite and professional. He was very patient and took the time to answer my questions and explain things to me and made me feel comfortable. I also really like the self service blood pressure kiosk as a really convenient way to keep track of my blood pressure.

This place actually delivers. Clean, organized, efficient, and professional — Kaiser Vacaville proves that you can run a high-functioning institution without drowning in fake hype. The staff is competent, the care is reliable, and the experience feels like it’s built around real people, not press releases. It’s everything UC Davis pretends to be but isn’t. Meanwhile at UC Davis: It’s all illusion. Shiny buildings, overdone branding, and hollow promises wrapped in “innovation” buzzwords. But when it comes to actual student experience — poor academics, disconnected leadership, and a campus culture that polices image more than it supports progress. It’s a PR machine masking a mid-tier reality. Kaiser focuses on outcomes. UC Davis focuses on optics. Only one of them respects your time...

I would give Kaiser a 5 star rating if they would bring back the Receptionist. You know when you are ill or nervous, it’s nice to have human contact. Show us your really care & bring back the Receptionist.

I’m glad that just after my in-home physical therapy ended, I got a Kaiser appointment for PT. Normally the wait is very long (at least 2weeks) which is not good. Suffering patients ought not to be kept waiting like that. I needed post-op PT appointment so I got it the next week appointment. I’m grateful.

My primary physician at Kaiser listens to me and collaborates with me to create an effective health plan. She helps me understand my options for quality of care and life.

The wait time for the appointment was minimal. Dr. came in and examined my foot and discussed how she would like to proceed as the problem doesn't seem to be resolved by cortisone shots. I'm in agreement with her plan. I've found this doctor to be very caring.

Kaiser Permanente has been my medical provider for over 15 years, in this time I have used it well and I am satisfied with their treatment of my urgency care related to my heart, but that is where the care for me starts and stops, the care that implies having a personal relationship (not be friends) with the medical providers has been deteriorating with time, less time to have a conversation about the symptoms, about the medication and the effects and side effects of the medication is not there anymore, to be able to build trust in the provider. I feel that I have moved away from being a value member to just being a number $$ and the providers need to see so many patients in a determine amount of time that the quality of service has been slipping. It gives me the impression they have grown too big to successful and competent.

The clinician was great it was the cost of the product that caused me to be in happy. I’m in ssdi I have great insurance that covers $800 dollars per ear. I thought cool that should get me some hearing aids. Wrong I would still need to come up with $ 600 more bucks. Crazy on a fixed income I cannot afford to hear. That’s where my problem is. I cannot afford to hear

MSHB

Primary Care 1st Floor, Suite A18. I arrived for my appointment and checked in at the front desk, but unfortunately my interaction with the receptionist was disappointing. Her demeanor came across as unprofessional and noticeably annoyed. After checking me in, she directed me where to sit, but did not offer a receipt. When I asked for one before walking away, she rolled her eyes as if I was asking for something unreasonable. She did print it, but the interaction felt unnecessarily unpleasant and dismissive. On a positive note, my experience with the medical assistant and Dr. Trung Lap Nguyen was the complete opposite. The medical assistant was kind, welcoming, and professional. Dr. Nguyen took his time answering all of my questions and thoroughly reviewing my records, which I truly appreciated. Overall, while the clinical care was excellent, the customer service at the front desk left much to be desired.

This happened 11:04 pm -11:38 pm i checked in for my prescription i was told 10 min i proceeded to wait as they took care of over 6 people who was there after me i stayed in sight and no one checked in to see if i needed anything 30 + min later to find out they were out of stock and that’s only because I went back up to ask what was happening and when I explained the situation to lady she gave me a blank Stare and turned her head , very disrespectful , no sorry ,and no regard for my time . I work two jobs i have work in a matter of hours and they have 0 regard for me saying i would have just appreciated a heads up ,The absolute worst service .

I went in to get fitted for a boot for my sprained ankle was completely misinformed about all of my care and left with a boot that was ill fitted for my injury. I don’t know why as a patient it’s impossible to get help here for anything. I will be back to find a competent dr to fix this problem for now but as soon as I get my new open enrollment for my insurance at work I will be leaving this hell hole of supposed care and go to north bay where I can at least see a real dr in person and not have a computer give me their best guess on my issues. I’m literally so done with this horrible place that doesn’t actually seem to care for patients but more what they can’t milk out of my insurance!

Negligent hospital full of negligent staff that doesn't prioritize patient health and wellbeing. Had stitches in the ER 8/12. They told me they would call me in 7-14 days for suture removal, however i never recieved a call, so the 15th day i called and let them know. They told me they dont have anything for the rest of the week (it was a wednesday) but they will message my primary doctor and reach out to me by the end of the business day to try to squeeze me in. They never called me back. The next day (today) I call and let them know what is going on. They tell me they still don't have anything available and they can "send another message" and i told them them that is what they told me yesterday so i dont want to rely on that. They then said they actually have 48 hours to respond, which is NOT end of the business day as i was told.  It has now been 16 days without an appointment even though it was their responsibility to call me and get me on schedule. Now i have to risk my skin growing over my sutures and discomfort during removal because of their negligence. I now have to wait who knows how long until something becomes available.

I have good experiences here but just know the OBGYN department won’t take complaints seriously, they side with the doctors. A doctor went against my wishes and then lied about it. It was violating and traumatic. Nothing was done but a letter that says “I’m sorry you feel like that happened”. Incredibly disappointed and disheartened.

Horrible experience! Please adequately staff your front desk/receptionists- I waited 40 minutes in the wrong location because each office down MO-B Floor 3 had signs on their desks saying, "to check-in at another location," and NOT ONE OFFICE on that floor had someone to check us in. That is unacceptable; I pay good money to be provided Medical SERVICE, and I expect to be checked-in and greeted by a human, not a machine or sign that sends me on a wild goose chase (especially when I'm already concerned about the reason that I'm there). A machine and/or a sign is cold and impersonal.

I have a very serious condition called HG pregnancy where it's more severe form and can be really dangerous, well they didn't take it seriously and had me waiting 6 hours. I could lose my baby and passout.. I wish they took these things seriously. I had to leave or I was going to faint... not the best er for serious conditions for pregnancy. This emergency room is a joke and will keep pushing you back more hours.

Another horrible experience with staff VERONICA at the PHARMACY !!!!! Rude talks down to people, really should not be working people. She should be fired. Completely disrespectful!!!!People that stigmatize others should not be working here.

Lack of communication from Dr. George. Asked me to have labs done twice now via email. Made an appointment the first time that she asked for labs. Arrive at the lab appointment I planned ahead for and they tell me that she has not placed the lab orders. I had to run down to the department that she’s in to have them ask her to put the orders in and then run back into the lab to have my labs drawn. If it hadn’t happened a second time which was yesterday August 12th I wouldn’t have been as upset but the same issue. She emailed me requesting labs and didn’t put in the lab orders. I emailed her back the same day asking if the orders have been put in (to avoid a repeat of the issue). I NEVER got a response in email. Went to the lab and AGAIN orders were not put in. Mind you I went in a few weeks after her requesting the labs. She had ample time to put in the orders. When I discussed this with her at the appointment I had yesterday in person she didn’t apologize or acknowledge the issue instead she acted as if she didn’t understand why it happened. I felt it was unprofessional especially coming from a doctor and told her I felt that way and only then did she finally apologize. I am a mom of two kids I have to plan ahead and pay for baby sitters so my time is valuable. It seemed as if she didn’t feel the same about my time. It was shown in her lack of communication and follow through on her end.

It has been a 6 day nightmare for our 6 day old grandbaby. From incorrect medical care for the baby, including an unnecessary trip to the NICU and nurses unable to attach equipment correctly and can’t even get a treatment light turned on correctly.

Act like you’re in more pain than you really are to get help. That’s all I learned from this place, thank you M B Dela Cruz. I waited 7 hours just to hear, schedule an appointment with your doctor. And then they charge me 350. I’m really upset with this, I’m still hurting from my medical problems and they gave me absolutely no help. I hope I get worse because my symptoms were not fully evaluated and I hope to sue you guys because of it. Expect malpractice claims.

Necessary PTs haven't been available, but Kaiser doesn't allow patients to get physical therapies outside of Kaiser. I have been struggling from left-side shoulder pains for three months and two doctors have referred me to PT services. But I just saw a PT recently after long waiting. I learned that I can see the PT only once a month, that is not enough for my pains. Extremely disappointed by Kaiser's practices for patients. That is lack of care for patients.

It was a terrible experience. I went to Kaiser to get my DOT medical exam for my CDL. I currently am healthy with zero issues. The doctor looked up my medical records from a year ago when I had come in for back pain which at the time was keeping me up at night . He decided not to pass my current medical exam until I had further testing which included 2 more appointments one for a completely unnecessary sleep study for insomnia which is ridiculous as I am currently sleeping 7-8 hours every night without waking and I feel great when I wake up! The second test he was requiring was for a nerve conduction study for sciatic pain I had a year ago. Come on! I am on no medications and have no physical issues. Why is an issue from over a year age that is completely resolved even part of this? Who is going to pay for all this extra testing that I clearly don't need? The Doctor did not do his job and I ended up going somewhere else and paying again for what I needed. Complete waste of time and money.

we've had two children at this hospital, and the experiences couldn’t have been more different. Unfortunately, Baby #2 was an absolute nightmare in 2022. We were considered high-risk and had a clear plan in place. When we arrived for induction, that plan went out the window. We didn’t see a provider for a full 7 hours, which is completely unacceptable. This isn't the ER folks. To make matters worse, the epidural was delayed to the point where we never even received it and delivered without it, in agony. The situation only got worse when we were essentially kicked out of our room (think it was the assistant nurse manager, who moved our belongings) to make space for another patient. There was no consideration for our comfort or well-being during such a critical time. It’s a great place to work, but the quality of care is severely lacking. As a healthcare professional myself (RN), I can say that the Kaiser staff—across all departments from the lab, management to the nurses / np and doctors—seem more focused on profits than providing genuine patient care. It’s disheartening to experience that firsthand. Have your kids elsewhere, or before nightshift shows up.

Kaiser’s policies, system, and staff make me feel like I’m receiving free care, yet I am a paying customer. So far, I have not experienced the level of quality I expect from this institution. Waiting 1–2 months for a 20-minute appointment is simply ridiculous

KARRIE SILVEY

ER is a joke. Staff are friendly but the service and wait times are terrible. Came in yesterday waited 5 hours. No rooms available and the Doctor actually told me to use the bathroom to take my pants off and wrap a gown around me and sit in the hallway. Had to return today due to symptoms progressing and have waited 4 hours and still have not been seen. Lady came out earlier to let us know wait times are 8 hours or so due to not enough beds. I guess I have to be in cardiac arrest before I receive any care. For the amount you have to pay in insurance premiums, as well as copay they should have enough staff and enough beds. Definitely looking to switch my provider when the time comes.