A. Mark Hawkins

My first visit to this location on our national holiday July 4th, 2019. Everyone has a favorite JCI location and this location was chosen only as a matter of convenience for myself, due to my need to visit nearby Hobby Lobby. The place of choice for my Independence Day meal of choice for their original Coney Island dogs. This day had the popular 10 for $10 special for today with no limit in place. A good deal if you can steer away from the upgrade of choice which is cheese. Cheese is only a preference of some foodie types of people out here in Houston area. But, Not all the people here, wish for it in their daily diet. The one sign on their counter was the only one I saw advertising this special at this location. And Within the small sign was a small red star with the inclusion of $13 if you want cheese. So “All the Way” here means without cheese, if you wish for your total bill to be $10.83 (tax included). I saw one older male question the cashier with a raised voice about his total. I did also hear another male order extra onions for total of $10.83. I requested No upgrade, because I had shredded cheese already at my home, nearby in Houston. Since the onions have always been minced as a small portion per dog, the company figures they can eat that minor cost, in order to please a potential customer to visit their restaurant, instead of visiting any of the many other choices for restaurants, open on today. Well the month of July is the JCI power month for Houstonians alike! Besides today’s special, there is the National Hot Dog Day which is on Wednesday, July 17th. You will receive a free original coney dog if you are one of the first 96 customers per transaction. And for the third Thursday each month from May through September. This July is on the 18th, for the 96 cent original Coney Island dogs, in celebration of 96 years in Texas business. The reason for todays three stars. The drive through was closed off with a paper Sorry for the inconvenience Sign taped to a pylon. This forced the many visitors here, to seek parking outside the restaurant parking area, with only a limited restaurant parking lot available here for their customers. So their customers were detoured through a congested parking lot to look for parking in nearby businesses, with their very limited spaces available for their own customers. This may have been planned because management could not find the required amount of employees to work the busy restaurant, on our nation’s holiday. My other reason for the shortage of stars is because once detoured inside, management only assigned two of the three available cash registers with two young women. One of the managers should have been on that third register, instead of with the prep crew. At least it appeared as there were two of them there with the crew in the prep area Thank goodness a 75 year old man started up an interesting conversation with me that covered the grounds of our favorite JCI locations in Houston and these periodic scheduled JCI specials. And replaying our experiences with our own high schools in the Houston area and also about our own football dreams and failures and then last but not least, the topic of 60s family TV staple of Bonanza and Lorne Greene as Ben Cartwright. Today is about as American as one could wish for with Bonanza as a center of discussion in Texas born JCI.

+8

When you pay 15.00 for two chili dogs and tots with a drink everything should be hot. I told the worker my tatir tots were not hot and so he takes care of it by taking them and obviously dropping them back in the grease to warm them up which made them hard and crunchy like someone wouldn’t notice. No back and forth as customers grow tired of that but this is how you lose business

General Bhakta

Food was bland. The baked tots had no flavor. The fries were cold McDonald’s fries, they used cheez wiz as the cheese which was bad. The dog was boiled not smoked not grilled but tasted like microwaved. The bun wasn’t toasted it was just warm cause of the cheese. Other than that the drinks burger were good. Tried it once not sure if I’d come back until they use it real cheese and cook good meat.

WORST CUSTOMER SERVICE EXPERIENCE EVER. How are you going charge a customer for your mistake because your workers can’t speak or understand English and don’t take this as racism I told them in Spanish too they don’t care. Entire staff is rude and incompetent. ZERO customer service skills. Charges me 60 cents for cheese doesn’t even fill the containers. Already called corporate. If Maribel takes your order make sure it’s right before you pay because then they will blame you and charge you for their mistake and your WASTED TIME. It’s obvious this is an ongoing problem based on the reviews and JCI is doing nothing about it.

Terri Pilgrim

Couldn’t even eat this. Hot dog tasted nasty and was super rubbery. Waisted 6 dollars on this and I’m very upset. I was better off getting a hot dog from sonic.

Antoinette Goldman

Hotdogs were rubbery! Sign of overcooking/boiling them! I always remembered this to be delicious and and I’m ole school from James Coney in Downtown Houston off Walker! The Chili isn’t the same taste either! Onion rings were overcooked so burnt tasting! I was sad that the Original James Coney Island Hotdogs I grew up with from the original is not Original anymore! The quality has been replaced with the what seems to be budget cuts! Hotdogs are very skinny and do not look like the ones you can get from the store! I once had the one on Bay Area cater my son’s 3rd Birthday and they were still good then, now they moved to NASA Parkway and through the years have now changed the meat and chili sauce! Very unhappy!

Hazel Smith

I purchased a coney meal and a small frito pie in the drive thru today 11/3/25. I didn’t try the frito pie until 6:20 or so this evening. The beans in the chili were hard, literally crunchy. I live in Galveston so bringing it back wasn’t an option.

Margie Leggio

Food is not fresh. Nothing like the original James Coney on Walker with fresh soft buns!!! I told the girl at the counter that I wanted cheese on everything & no onions. I repeated it twice. I got no cheese & manager argue with me & said I was not charge, that I would need to pay if I wanted cheese. I was with a large group & did not have the receipt. Rude jerk of a manager. Will never go back!

Shelby Griffin

My wife and I had a hankering for a hot dog so we came to JCI in Webster. Awful Restaurant! Parking is not accommodating. Restaurant is dark and dirty. Awful Service! Emilia was rude and impatient. We got our food to go, Emilia rolled her eyes. When we received our order, the people in the back looked confused as we were handed our food. We got home and realized the fries were stale with cold cheese on the them. The onion rings were cold and stale as well. They grouped my wife's and I order in 1 box so, quote on quote from the manager, they could be the most cost efficient. Because of this debauchery my wife was unable to consume her plain coney because of the chili dog it was next to because of her allergy. I ate it for her while she cried. The chili dog lacked flavor and was cold as well. We will not be coming back. I don't recommend this location.

colt

I was really disappointed with my recent meal. The food arrived cold and undercooked, which was not only unappetizing but also concerning. It definitely did not meet the standard of quality and flavor I’ve come to expect from Texas-style cuisine. I hope this was just an off day, but improvements are definitely needed.

Darth Obama

They have shrunk the size of the hot dog down smaller than your pinky finger... It's ridiculously small...The actual hot dog is like 1/3 the size of the bun...I'll never go there again for hot dogs.

Reeljoy

Not a fan. So it’s been along time and obviously it wasn’t long enough that I have eaten at JCI. Sliders were smashed down until the bread was as thin as the slice of cheese, and the onion rings tasted like the sprayed the onion rings with Great Stuff foam. But the biggest no no was the employee leaning over the food table while texting on his phone, nasty! Don’t waste your money.