XxVortexYTxX

It has gotten so bad the wait time is horrible,few people are ever working, I came during hours they were open not even 3pm and the doors were closed nothing absolutely no one was there.. people kept going through the drive through... there's never any doughnuts in the pm Besides that I suggest a vannila bean colata with 3 shots caramel and whiped cream it's 😋

Elizabeth Doviak

Staff was overwhelmed with mobile orders. We waited in drive thru for 15 minutes and were told it would be another 15 minutes for wraps. They need more staffing.

Mary Elllen Steiner

At 3PM, a 45 minute wait from time I got in line until I received my order! All for a medium hot chocolate! Only 2 workers and National Donut Day. When I finally reached window, I asked where the manager was. The worker told me the manager leaves at 10 AM. If this is true SHAME ON YOU! Your workers deserve better. Won’t be back!

Went on for 1 coffee on a Sunday morning waited for over 20 minutes

21beats 13

Manger claims to do everything , place is always nasty in the mornings before anyone even gets there , lobby is always dirty and bathrooms, go inside and you can see all the counters and the sides of them

+1

Jamie Peacock

This place is going down hill bad I go here everyday today is my last day I cant tell you how many times I get bad coffee from here.!!!! Mad

LAURA RUSHING

I think all the employees hate each other and their jobs. Got here early and no one in front of us. Ordered 2 hot coffees , break fast sandwich and1 donut. Nothing was prepped girl was barely brewing coffee. They made probably 10 online and drive thru orders while we waited. Total silence. Finally 10 min got the sandwich-which was good- and donut. Another 8 minutes and the manager got our coffees out as the 5 other girls were still prepping and making online orders. One guy doing sandwichs but mostly for online and drive thru. One "usual" customer came in after us but was immediately given his coffee and donut even though he skipped over us and another in store customer. I guess since he comes in every day his money is better?? Idk. Strangest atmosphere EVER in a fast food place!! Also the manager who took our order mumbled and we could barely understand him to begin with. Lesson learned: in store customer service today is terrible. I won't be using a Dunkin ANYwhere unless its for the obvious priority online orders. PS we have driven all over the USA and I've never seen a more strange feel in a place than this store site. Weird NY vibes left our friendly Southwestern minds baffled, sincerely ---Dazed and Confused by Dunkin NY store

Jennifer Melnick

Ordered a coffee using mobile app and it took them 10 minutes to answer drive thru so I went in and there were only 2 customers. This store is slower and slower every weekend

Rick Wales

Ordered ahead and still had to go through the drive through. The line was in the road. I asked the woman if I could just pick it up and she said that I have to go through the line. Very rude. She's in the wrong business for sure.

David Chartier

Associate slamming things around using inappropriate language, including f-bomb. Said she wasn't taking any more orders until she got stocked up. Would not wait on me. I started to walk out and another associate called me back and said she would wait on me. Tirade continued the entire time I was there. At least the associate who waited on me was apologetic. I'm surprised the place still has a rating of 4.1 after all the negative reviews I read.

Paul Farrell

Went there an hour before close to the drive through. No one responded for 15 minutes. Tried calling the store. Answering machine said they were on the other line or assisting customers. Drove up to window. All the lights were on but there were no employees anywhere. This is the second time this had happened on a Sunday afternoon at 6pm. They close at 7pm. Don't know if employees were hiding somewhere. Not real good for business me and another car behind me drove off after waiting 20 minutes.

brendan snyder

Order is incorrect, incomplete, or takes an hour to complete, while the service comes with an attitude for free. check out these prize 2 dozen assorted from this morning,