Alex Kim

I am not sure the burger lived up to my expectations considering all the hype. The size is smaller than what I expected. Soft buns and the patty flavoursome, a bit on the salty side. Parking was a little tricky, even past the peak dinner time. They have some cool merchandise for sale. Overall, a pretty cool experience.

+4

Son Pham

Shake shack has pretty pricey burgers and they're pretty small but the quality is there. The burger is pretty juicy and well seasoned and the bun holds it all together nicely. They don't cut the bun all the way through so it's like a pocket of bread that holds in all of that leaky burger juice. With price into consideration, I gave this place a 4 star rating because I think that you can get a bigger and better burger for the price you pay here. However, the atmosphere and energy in this place is electric and very modern so it is definitely a place you should check out.

+2

Food taste good. Made with lots of toxins though. They say quality ingredients but its not. I think they used to advertise organic but theyre far from that now. Pricey for a burger($12) i got a double patty and mushroom burger it was $19. Just the burger. Atmosphere is good. They have corn hole and jenga to keep the children entertained. If your a rewards member they usually have specials on sunday like bogo.

Tom Clark

I received an email from shake shack. It says they got my order and will text me when it's ready. You say you will text me when my order is ready. I walked from my hotel to the restaurant ate my soggy burger and melted shake, walked back to my hotel and still have not received a text saying my order us ready. Ridiculous

Jakob

Very mid meal, at an over elevated price. Ordered the Avocado Bacon chicken sandwich. Sadly, the flavor was seriously lacking. My teen ordered the six piece chicken bites, and once again, they fell short. On the bright side, the fries were hot and pretty good. Overall, for the value, it’s really not worth it to me.

Food was nothing special you can get a burger and fries like this anywhere but with better flavor. Their shack sauce taste like nothing. There is no flavor. This place is way overhyped for what? I’m not sure and overpriced they couldn’t even get a burger well done correct. Looked very raw and inedible. Very plain and lacks flavor. Kiosk was easy to order from atmosphere was okay. IN N OUT ALL THE WAY! 👏👏👏🤪

yetta wat

After overcoming some recent hard times, I stopped in here to treat myself today. I was so disappointed by the unfriendly, unhelpful vibe that I felt compelled to write this review in hopes that the feedback will help the store do better. I worked in restaraunts and other customer service roles for 20 years and know these jobs can be challenging. However, it's part of the job description to make customers feel welcome and attended to. Despite being the only customer in sight, I was not greeted or acknowledged by the staff until I'd been standing at the counter for awhile. I finally got a minimal, "I'll be with you in a minute," with no eye-contact and no actual greeting. The person then moved so slowly, and interacted with me in such an unfriendly, robotic manner that I gave her the benefit of the doubt and thought she must be having a very hard day. As I stepped aside and waited for my order, a customer walked in and was warmly greeted with full eye-contact and a smile by the same server who had taken my order. This was confusing and I began to feel disrespected, since I hadn't acted any differently than this customer had, and I now knew the server was capable of being professional. When she handed me my order, I again smiled, said thank you and attempted to make eye-contact, and once again got nothing. I decided to say something and I got a defensive response, and a loud, over-the-top, insincere apology. I've never been to this store before and have no desire to return. I'm an older person who still expects to be treated with common human decency, especially in a service industry setting where I am a paying customer. Please train your staff better. Thank you.

Martin Jones

The food is good here too bad the customer service is terrible, they need to be properly trained on how to tend to customers. The manager was the worst she had a terrible attitude and was mad about being at work.

Andrea

I thought they had beyond burgers but they don’t so I ordered the veggie burger which was repulsive! It was so disgusting from the first bite, the taste was so bad I’m scared to know what was really in there. The manager even mentioned how lots of people don’t like it so why is it still on the menu? The onion rings were so greasy and over cooked. I asked for my $ back.

neocore_

Love Shake Shack but this location is bad. If you order at any late hours the beef tastes like rotten fish because they aren't cleaning up properly throughout the day and I have gotten food poisoning twice from eating there late night. And every employee is a total meany.

C W

Please change your frying oil. The fries tastes like its been fried in REUSED FRYING OIL. The darkness is caused by old frying oil. Consumers are charged over 5.00 for fries, fried in USED OIL? Is this the "BEST" ingredient as advertised?

German Inguanzo

The reason restaurants are losing money is because of services like this . I walk in and see a kitchen full of employees, I'm waiting by the register, and finally, an employee comes over and asks, "Are you paying cash? I say no, I'm paying with a card, then proceeds to direct me.to self help kiosk and asks me to order from there. The burger that i wanted (The Bacon Avocado Burger) is on the menu but not on the kiosk, so I tell this to the employee, and she says I'm sorry, we don't have avocados," so that burger is not available. OK, so I ordered a single Shake Burber bacon cheese fries and a drink, which comes out to about $22. I then get something that almost looks like a reheated frozen burger. I guess like every business now a days it's profits over quality

Elizabeth Lascheid

This is by far the worst shake shack I have ever been to. I don't like any of them, but sometimes I am with someone who wants a burger from there, but this one no one wants. I have been there before, knew it was a mistake, but I did not think it would mostly go in the trash. This is a place where you order at the counter. They have eat in, take away and delivery. The inside is sort of cute. It is not kept clean at all. Every time I have been stuck here I have had to clean and bus my own table. There are a lot of employees so what they all are doing is beyond me. The person that took my order was nice. I told him I wanted my burger rare. Some of them have done that, some not. So, I asked to make sure and he said it was not a problem. We also ordered drinks and fries. My burger and not only well done, it was burnt. I had to get up and take it back. I handed it to the most obnoxious employee I have come across in some time. As I was telling her the problem, she was tossing it behind her back into the trash (basketball practice maybe). She then said we only make them well done. I told her she just tossed it and now I have to wait for another one, can you at least no burn it. She was so so rude. When it came back it was burnt to a crisp. In the trash it went. My grandson was to have a burger without cheese, as they only have awful American cheese, it came with cheese. He walked his back and another punt into the trash by this horrible woman. It came back with a new bun, with cheese still on the burnt burger. Back again, and this time they remade it and it was so gross, I tossed that in the trash. We ordered lemonade that tasted like water. Their fries are frozen and taste just like something from the frozen section in the discount aisle of a market. We got up and left. Never again. Dirty, bad service and gross food.

+5