Fatburger

Not the strongest kitchen crew...but, when they got my order right, it turned out to be a very tasty burger and an enjoyable dining experience

Erik Brickmeier

Not the strongest kitchen crew...but, when they got my order right, it turned out to be a very tasty burger and an enjoyable dining experience

I stop in for some fat fries...they hot and fresh

So finally got to try this burger spot & for the price i paid mannnnn the bay area has the better burgers to me. I was not happy the food was made fresh but lacked any kind flavor or seasonings,and I couldn't even taste nor see cheese in the burger because the condiments was nicely filled. The fries were tasty but made my mouth dry even being dipped in ketchup, I had gotten the Fat Fries which are basically steak fries and they offer skinny fries which is the normal fries you get at any burger joint. I am sad to say that this didn't live up to my expectations and I don't think I will be trying again.

I've tried this place more than five times and have concluded that I don’t care for their food. It's surprising because I spent years thinking I loved Fatburger, but after working in the area and visiting regularly, I realized I don't enjoy it as much as I thought. Each meal costs nearly $20, which adds up. Additionally, this location has an offputting vibe that can feel heavy, which is another reason why I've stopped going.

Burgers are still Some of the Best that you can get for any price. The competition is getting 🔥 parking was horrible & the staff was not very friendly. I'm Just saying. They may have outgrown the neighborhood.

everything is just all around mediocre at this place. At times the shakes are fire and hit the spot perfectly, kind of sketchy throughout before even drinking half of it. Also, I could be tripping but I feel like this place changes their hours. Remember being there late at night when it was open 24 hours and I went the other day where it said they close at three so I’m not really sure what it actually is m. When you show me all right, it’s open late never is horrible but it didn’t. She either never spent less than $20 there never got more than fries chicken a drink or a fries and a shake and it’s always over 20 cuts. Different fries are all pretty -legit you can’t go wrong with those as long as they’re still warm, the soggy and gross but I like the sweet potato fries and the skinnyfries the most they’re solid. There not bad, but I would pass on the onion rings,, but we got to taste. People that work there are actually really chill once you talk to them but when you first walk in there, they kinda give you this crazy kinda unwelcoming borderline intimidating look like they’re sizing you up or something. I swear it’s funny because it literally happens almost every single time I walk in there this awkward moment until the time I order super chill moving dozed

joseph lincoln

Burgers are still Some of the Best that you can get for any price. The competition is getting 🔥 parking was horrible & the staff was not very friendly. I'm Just saying. They may have outgrown the neighborhood.

Asha J

I've tried this place more than five times and have concluded that I don’t care for their food. It's surprising because I spent years thinking I loved Fatburger, but after working in the area and visiting regularly, I realized I don't enjoy it as much as I thought. Each meal costs nearly $20, which adds up. Additionally, this location has an offputting vibe that can feel heavy, which is another reason why I've stopped going.

Harley Quinn78

So finally got to try this burger spot & for the price i paid mannnnn the bay area has the better burgers to me. I was not happy the food was made fresh but lacked any kind flavor or seasonings,and I couldn't even taste nor see cheese in the burger because the condiments was nicely filled. The fries were tasty but made my mouth dry even being dipped in ketchup, I had gotten the Fat Fries which are basically steak fries and they offer skinny fries which is the normal fries you get at any burger joint. I am sad to say that this didn't live up to my expectations and I don't think I will be trying again.

Josh

everything is just all around mediocre at this place. At times the shakes are fire and hit the spot perfectly, kind of sketchy throughout before even drinking half of it. Also, I could be tripping but I feel like this place changes their hours. Remember being there late at night when it was open 24 hours and I went the other day where it said they close at three so I’m not really sure what it actually is m. When you show me all right, it’s open late never is horrible but it didn’t. She either never spent less than $20 there never got more than fries chicken a drink or a fries and a shake and it’s always over 20 cuts. Different fries are all pretty -legit you can’t go wrong with those as long as they’re still warm, the soggy and gross but I like the sweet potato fries and the skinnyfries the most they’re solid. There not bad, but I would pass on the onion rings,, but we got to taste. People that work there are actually really chill once you talk to them but when you first walk in there, they kinda give you this crazy kinda unwelcoming borderline intimidating look like they’re sizing you up or something. I swear it’s funny because it literally happens almost every single time I walk in there this awkward moment until the time I order super chill moving dozed

Shakes are good but don't let your kids get to it and drop this $7 shake because when you tell them about your drinking falling they'll ask you Well what are you telling me for? Customer service satisfaction out the window here. I've been to this location several times each time spent over $40 you'd think a $7 shake would be replaced period.

The cashier was amazing. Very nice, respectful and overall just great with a smile. However, the food came wrong, it was overcooked, and had no flavor like it usually does. My whole family was disappointed. The chef was definitely not on point this time.

Mo Money

Shakes are good but don't let your kids get to it and drop this $7 shake because when you tell them about your drinking falling they'll ask you Well what are you telling me for? Customer service satisfaction out the window here. I've been to this location several times each time spent over $40 you'd think a $7 shake would be replaced period.

F N

The cashier was amazing. Very nice, respectful and overall just great with a smile. However, the food came wrong, it was overcooked, and had no flavor like it usually does. My whole family was disappointed. The chef was definitely not on point this time.

Hello Google Family... ...let's start with my perception of 5 Stars: 1 Star ( Needs Immediate Attention ) 2 Stars ( Below Expectations ) 3 Stars ( Meets Expectations ) 4 Stars ( Above Expectations ) 5 Stars ( Exceptional ) Now with that out of the way, let's dig in! I LOVE FOOD, and today I decided to go all out with a delicious FATBURGER. Jumped in the car and headed over to FATBURGER Store #1102 on the South / East corner of Santa Monica & Sepulveda. Much to my surprise the store was completely empty at 2:39pm. Stepped up to the counter and went to town, ordering: 1 Large Burger Meal $14.35 No Relish Includes Drink Includes Fat Fries, Ordered Well Done 1 XXL Burger $11.75 ONLY Mayo & Extra Mayo ONLY Onion & Extra Onion ADD American Cheese $1.00 ADD Bacon $1.00 1 Onion Rings $5.10 Grand Total $39.36 with TAX I'm totally cool with paying $39.36 for a delicious meal for two, but I must be living under a rock. $19.68 Check Average per person for fast food? SERIOUSLY ! ! ! OK, well this is FATBURGER and I always enjoy their food. Let's take a look at the pro's and con's based on today's visit. PRO's •Both custom order burgers were made correctly. •Fat Fries were perfectly cooked, well done, not burnt. However, my list of con's outweigh the pro's. CON's •Both burgers were extremely overcooked. Health Department requires raw meat to reach a minimum internal temperature of 160°. Both burgers were extremely dry and crispy on the outside suggesting they were overcooked. •When a customer orders extra extra onions & mayo, it would be expected there be a triple portion of the standard amount, this was not the case. •Sure, I only paid $1.00 each for cheese and bacon on my burger, but you get one small piece of each. The store is so embarrassed of the portion size they hide it at the bottom of the burger where you can't notice you even have it. •Though the pictures may not show the true color of my onion rings ordered, please believe they were severely undercooked to the point the batter was chewy. ADDITIONAL CON's •I wouldn't say the staff nor husband and wife owner team is unfriendly, but they do not go out of their way to make you feel welcomed. •This location has reduced their drink option's; therefore, I would make sure there is a flavor of your liking before ordering. Example, bring back brewed and fountain Iced Tea selections. •Tip Box, SERIOUSLY? It seems it has become an excepted behavior to place tip boxes in places you wouldn't usually tip. In any of the other fast-food locations I have visited I HAVE NEVER seen a tip box, let alone one which measure's approximately 1' long by 8" high and 8" deep with a piece of blue painter's tape that reads "TIPS" written in Sharpie. Is not $19.68 per person for burger and fries and/or onion rings enough? Now you want to suggest a tip for basic service, limited drinks, overcooked burgers and undercooked onion rings? NOT A CHANCE ! ! ! Before you say "why did you not mention this to management?" I did check my fries before leaving and was so happy they were cooked correctly, I didn't check the rest. Should I need to check my order? Generally speaking, with 30 years of experience in the Food & Beverage Industry I find myself to be on the lenient side when it comes to rating F&B outlets. However, this FATBURGER location missed the mark at several points of service, and I simply can't let that go. We all work hard for our money, and if national chains providing poor product and mediocre service can't get with the program we need to fight back by saying "this is not OK." Like, it is not OK for you to continue raising prices in order for you to stay in business due to your actions of chasing off customers. Remember, reward business operators who have earned your business by providing exceptional customer service, products and pricing... ...they deserve and have earned that feedback as well. Until next time, this is Gino D.

Been a fatburger fan for almost 30 years now Never been to this location before Showed up with my wife and two daughters because we where starving Ran inside while they where getting off the car To use the restroom since I really had to go Told them I was going to order but was waiting for the family and I asked for them to unlock the restroom They would not unlock it I explained the situation and they laughed The little guy on the right started getting heated Didn’t understand what he was trying to say because he had a thick accent Had to leave and take the family to in n out Would not recommend this location

They just let homeless people camp out on the sidewalk.

Sergio Gonzalez

Been a fatburger fan for almost 30 years now Never been to this location before Showed up with my wife and two daughters because we where starving Ran inside while they where getting off the car To use the restroom since I really had to go Told them I was going to order but was waiting for the family and I asked for them to unlock the restroom They would not unlock it I explained the situation and they laughed The little guy on the right started getting heated Didn’t understand what he was trying to say because he had a thick accent Had to leave and take the family to in n out Would not recommend this location

K. B.

They just let homeless people camp out on the sidewalk.

Gino DeSisto

Hello Google Family... ...let's start with my perception of 5 Stars: 1 Star ( Needs Immediate Attention ) 2 Stars ( Below Expectations ) 3 Stars ( Meets Expectations ) 4 Stars ( Above Expectations ) 5 Stars ( Exceptional ) Now with that out of the way, let's dig in! I LOVE FOOD, and today I decided to go all out with a delicious FATBURGER. Jumped in the car and headed over to FATBURGER Store #1102 on the South / East corner of Santa Monica & Sepulveda. Much to my surprise the store was completely empty at 2:39pm. Stepped up to the counter and went to town, ordering: 1 Large Burger Meal $14.35 No Relish Includes Drink Includes Fat Fries, Ordered Well Done 1 XXL Burger $11.75 ONLY Mayo & Extra Mayo ONLY Onion & Extra Onion ADD American Cheese $1.00 ADD Bacon $1.00 1 Onion Rings $5.10 Grand Total $39.36 with TAX I'm totally cool with paying $39.36 for a delicious meal for two, but I must be living under a rock. $19.68 Check Average per person for fast food? SERIOUSLY ! ! ! OK, well this is FATBURGER and I always enjoy their food. Let's take a look at the pro's and con's based on today's visit. PRO's •Both custom order burgers were made correctly. •Fat Fries were perfectly cooked, well done, not burnt. However, my list of con's outweigh the pro's. CON's •Both burgers were extremely overcooked. Health Department requires raw meat to reach a minimum internal temperature of 160°. Both burgers were extremely dry and crispy on the outside suggesting they were overcooked. •When a customer orders extra extra onions & mayo, it would be expected there be a triple portion of the standard amount, this was not the case. •Sure, I only paid $1.00 each for cheese and bacon on my burger, but you get one small piece of each. The store is so embarrassed of the portion size they hide it at the bottom of the burger where you can't notice you even have it. •Though the pictures may not show the true color of my onion rings ordered, please believe they were severely undercooked to the point the batter was chewy. ADDITIONAL CON's •I wouldn't say the staff nor husband and wife owner team is unfriendly, but they do not go out of their way to make you feel welcomed. •This location has reduced their drink option's; therefore, I would make sure there is a flavor of your liking before ordering. Example, bring back brewed and fountain Iced Tea selections. •Tip Box, SERIOUSLY? It seems it has become an excepted behavior to place tip boxes in places you wouldn't usually tip. In any of the other fast-food locations I have visited I HAVE NEVER seen a tip box, let alone one which measure's approximately 1' long by 8" high and 8" deep with a piece of blue painter's tape that reads "TIPS" written in Sharpie. Is not $19.68 per person for burger and fries and/or onion rings enough? Now you want to suggest a tip for basic service, limited drinks, overcooked burgers and undercooked onion rings? NOT A CHANCE ! ! ! Before you say "why did you not mention this to management?" I did check my fries before leaving and was so happy they were cooked correctly, I didn't check the rest. Should I need to check my order? Generally speaking, with 30 years of experience in the Food & Beverage Industry I find myself to be on the lenient side when it comes to rating F&B outlets. However, this FATBURGER location missed the mark at several points of service, and I simply can't let that go. We all work hard for our money, and if national chains providing poor product and mediocre service can't get with the program we need to fight back by saying "this is not OK." Like, it is not OK for you to continue raising prices in order for you to stay in business due to your actions of chasing off customers. Remember, reward business operators who have earned your business by providing exceptional customer service, products and pricing... ...they deserve and have earned that feedback as well. Until next time, this is Gino D.

Came here at 2am after my flight arrival was delayed 3 hours. It was one of the only places on Google maps that was open at 2am, supposedly. It was pitch dark closed. Took a 30 min uber ride to find out too. Outrageous

I had an extremely unpleasant experience at Fatberger. When I arrived, the hygiene of the place was appalling – the restroom was filthy and the entire area had an unpleasant smell. When I raised my concerns about the cleanliness, the response was indifferent and unhelpful. They didn’t seem to care at all. To make matters worse, my young child refused to even use their sanitation facilities. I would not recommend this place to anyone, and I definitely won't be returning. Avoid at all costs.

This place used to have good service, but its gone to pot. A month ago, I ordered a burger and a drink. They charged me for the drink, even though their beverage machine was out of order! I had to ask for my money back! Today I asked for a drink and a burger with cheddar cheese, relish, mayo and chili. I got a burger with cheddar cheese alright, but also lettuce and tomato. I didn't ask for lettuce or tomato! Not only that, they forgot the chili! The clerk also forgot to give me a cup for my drink. I had to ask for it! I got all the way to work before I noticed the mistake on my burger. I called Fatburger to complain, but the manager made all sorts of excuses, saying he didn't take my order so he doesn't know what I said to the clerk. I KNOW WHAT I SAID TO THE CLERK!!! This is the second time in a month this place has made big mistakes on my order. This place now has terrible management and incompetent service! If you want a good Fatburger served by a competent staff, stay away from this location!

It’s pretty impressive that this location can do so little with 3 people. One person taking orders. Two people in the kitchen. Takes a solid 30 minutes to get a burger and fries. How is that even possible?!? U take the order. Kitchen should drop the meat on the grill. Should be like 10 mins tops! I won’t be coming back here for late night eats.

Gene

Came here at 2am after my flight arrival was delayed 3 hours. It was one of the only places on Google maps that was open at 2am, supposedly. It was pitch dark closed. Took a 30 min uber ride to find out too. Outrageous

Mj Zaman

I had an extremely unpleasant experience at Fatberger. When I arrived, the hygiene of the place was appalling – the restroom was filthy and the entire area had an unpleasant smell. When I raised my concerns about the cleanliness, the response was indifferent and unhelpful. They didn’t seem to care at all. To make matters worse, my young child refused to even use their sanitation facilities. I would not recommend this place to anyone, and I definitely won't be returning. Avoid at all costs.

Josh Use

Walked in and some lady with a blue tracksuit treated myself along with my son very poorly. I asked for a paper menu as I couldn't see the menu and as she saw me straining to see the menu, didn't offer any assistance. I took my business right next door and spent over $40 with somewhere else. I will not even give this location a try due to her rude behavior. I am not homeless and she treated me as such.

Dennis Kim

It’s pretty impressive that this location can do so little with 3 people. One person taking orders. Two people in the kitchen. Takes a solid 30 minutes to get a burger and fries. How is that even possible?!? U take the order. Kitchen should drop the meat on the grill. Should be like 10 mins tops! I won’t be coming back here for late night eats.

L.D. Diane

This place used to have good service, but its gone to pot. A month ago, I ordered a burger and a drink. They charged me for the drink, even though their beverage machine was out of order! I had to ask for my money back! Today I asked for a drink and a burger with cheddar cheese, relish, mayo and chili. I got a burger with cheddar cheese alright, but also lettuce and tomato. I didn't ask for lettuce or tomato! Not only that, they forgot the chili! The clerk also forgot to give me a cup for my drink. I had to ask for it! I got all the way to work before I noticed the mistake on my burger. I called Fatburger to complain, but the manager made all sorts of excuses, saying he didn't take my order so he doesn't know what I said to the clerk. I KNOW WHAT I SAID TO THE CLERK!!! This is the second time in a month this place has made big mistakes on my order. This place now has terrible management and incompetent service! If you want a good Fatburger served by a competent staff, stay away from this location!