Panera Bread

I had lunch here today with some friends, and Jerry provided exceptional customer service! He remained patient with us not knowing what we wanted, willingly explained the menu items, and ensured we had an amazing dining experience. Thank you, Jerry!

Went to the Panera off of Harry Hines Cristian took my order and liked the fact that he was patient and suggested some good food options also offered excellent customer service that sadly now days you don’t get in most places

I had an exceptional experience at Panera Bread recently. Despite a hiccup with my Google Maps order, the manager on duty went above and beyond to assist me. Their outstanding customer service turned a potential issue into a positive and memorable dining experience. Highly recommended!

Been coming here for about a month while a family member has been in the hospital next door and I have never had a bad experience. In fact the last experience in the drive thru with an African American worker was exceptional. He was so friendly and made our day. The food is consistent. Iced coffee is a bit below average but hot coffee selections are great. Smoothies are tasty.

I was met at the counter by the most lovely person and his name was Jerry! He recommended the sugar cookie with pumpkin icing because I was looking for the plain shortbread, which they didn't have it. He was informative and encouraged me to get it because I wasnt going to. I also got the chocolate caramel and pretzel cookie and I loved them both! He is incredible and he deserves a raise! It's been a while since I went to Panrra and I'm going back today thanks to him!

+1

Christian was amazing helping us choose what to eat.

everyone here is so nice!! not only were all the employees all so welcoming, they made sure that my group was completely satisfied.

Manny, Jerry, Olga, and the whole gang are always AMAZING! I have been going to the hospital next door for treatments and come often for lunch. Everyone is always so welcoming and genuinely care about the customers. Manny always asks me how my treatments are going and offers encouragement on the hard days. The food is also wonderful! The chicken bacon rancher is my favorite!

i had a great time at panera this afternoon my food was great and came out quickly and jerry was one of the nicest servers ive had in a long time and brightened my day

You guys I go to Panera often and I have never experienced a Panera as friendly and efficient as this one! Every time I roll through here, the staff are so friendly and sweet! I never write reviews for chain restaurants, really, but they deserve it!

We visited the Panera Bread for early dinner and it turned out to be a good choice for a variety of sips and sandwiches. It’s a neat and clean place with a medium budget, specially using their “pick 2” option makes life easier. Staff was helpful and friendly. Worth visiting again

Tasty food! Creamy Tomato soup at its best! Grilled cheese sandwiches were really tasty…

Jerry at Panera was awesome! He was super friendly and helpful—he took the time to show me where the microwave was and gave great suggestions on what to eat. Even while staying busy and handling so much around the restaurant, he still made me feel taken care of. Amazing service—thanks, Jerry! give him a raise please #ACPcheerlovesjerry

I’m at Panera Bread in Dallas Forth Worth, Texas located on Harry Hines Blvd. A great spot to stop before you jump on the plane to your next destination. The food is great here. The atmosphere is superb. Great for you and your Family to spend sometime together and share an experience of greatness. Very nice customer service as well. I give it a thumbs up and five stars.

KUDOS to this location!! Best customer service ever. I love to get the Green Goddess Cobb Salad and I really enjoy their green tea to wash it all down with. When the turkey chili is in season, it's always SO good and I can't go without ordering it. Quick and super friendly service. They have plenty of parking, seating inside and a drive thru! This is my new favorite lunch spot thanks to the excellent customer service from every staff member.

I had an amazing experience thanks to Jerry at Panera Bread on harry hines! From the moment I walked in, Jerry was extremely kind, welcoming, and attentive. They went above and beyond to make sure everything felt right — from double-checking my order to making sure I was comfortable while waiting. The food came out super fast and fresh, and Jerry’s positive energy truly made the visit stand out. It’s rare to find someone who genuinely cares about the customer experience, but Jerry definitely does. Highly recommend stopping by — and if Jerry is there, expect top-tier service!

Had a great stop at this panera today. Delicious food. Yummy drink. I dont know how they can afford this unlimited sips club thing.

Jerry had the best customer service! He was truly a gem and a delight! The food was served hot and fresh. Really clean and bright establishment. I personally enjoyed it better than other locations I have been too. The Turkey Bacon Bravo is my favorite with a side of broccoli and cheese soup.

Jordin Brown

I had an amazing experience thanks to Jerry at Panera Bread on harry hines! From the moment I walked in, Jerry was extremely kind, welcoming, and attentive. They went above and beyond to make sure everything felt right — from double-checking my order to making sure I was comfortable while waiting. The food came out super fast and fresh, and Jerry’s positive energy truly made the visit stand out. It’s rare to find someone who genuinely cares about the customer experience, but Jerry definitely does. Highly recommend stopping by — and if Jerry is there, expect top-tier service!

Jeremy Vanpelt

Had a great stop at this panera today. Delicious food. Yummy drink. I dont know how they can afford this unlimited sips club thing.

Live Life

Jerry had the best customer service! He was truly a gem and a delight! The food was served hot and fresh. Really clean and bright establishment. I personally enjoyed it better than other locations I have been too. The Turkey Bacon Bravo is my favorite with a side of broccoli and cheese soup.

Samuel John

Tasty food! Creamy Tomato soup at its best! Grilled cheese sandwiches were really tasty…

Delanee Mora

Jerry at Panera was awesome! He was super friendly and helpful—he took the time to show me where the microwave was and gave great suggestions on what to eat. Even while staying busy and handling so much around the restaurant, he still made me feel taken care of. Amazing service—thanks, Jerry! give him a raise please #ACPcheerlovesjerry

Danish Rehman

We visited the Panera Bread for early dinner and it turned out to be a good choice for a variety of sips and sandwiches. It’s a neat and clean place with a medium budget, specially using their “pick 2” option makes life easier. Staff was helpful and friendly. Worth visiting again

I had the best customer experience today thank you to Mathew. From the moment I entered the drive through, Mathew offered me different options based on what I ordered. Mathew made sure I wasn’t missing a drink or a sweet treat and offered all of this in the least pushy way possible. His kindness followed at the drive through window and I really hope he is recognized for his excellent customer service skills!

It was my first time having Panera and I was lucky enough to have the manager (Varrick) be the one helping me, who was sooo sweet and patient, giving me suggestions on what to get when I asked questions and even offering me a sample when I was split between 2 options. It really brightened my day to see how easily he seemed to carry his spirit. Thank you!

I had a pleasant experience at this location with great food and minimal wait time. Jerry, the cashier, provided excellent and joyful customer service that really made my visit memorable. His positive attitude and attentiveness stood out. Based on this experience, I’ll definitely be returning to this location whenever I’m in the area.

I always like eating in. I was shocked by the kindness of the staff to the homeless that come in to charge their phones, etc. They spoke by way of nodding, payed for their drinks and stayed to themselves. I thought it was so kind and heartfelt for people mostly by no fault of their own find themselves without a place to live temporarily. I enjoyed my food with my grand, a friend and we left saying it was a great place to meet. The food was definitely on point as usual. I love the seasonal squash soup with pumpkin seeds on top...

We were greeted right when we came in. The staff was super friendly and when are food tasted amazing. Only problem was our food seemed a bit cold but we brushed it off and finished our meal. We let them know so they could improve for next time and they were so kind and offered us a new meal and we told them to not worry about it and insisted on giving us something because they were terribly sorry so we got a cranberry orange slice which also tasted great. An amazing place truly and we will be coming again!

I don’t typically leave reviews unless I have an extraordinary experience. Having great customer service is rare these days. But the person that I encountered in the drive-through has exceeded all of my expectations concerning customer care and kindness. Jerry is the type of employee that I wish all food service companies would replicate. He understands the way you treat a customer can have such a profound impact that it affects how often the customer chooses to revisit the store. His positivity, patience, knowledge and personal suggestions are exactly what people need in a world where everyone is moving too fast. This man needs to be in upper management. If I had cash on me, I would have left him a huge tip. Thank you Jerry for making my day! I’ll be back at this location because of you. Many blessings!

Rosa Bonifaz

Went to the Panera off of Harry Hines Cristian took my order and liked the fact that he was patient and suggested some good food options also offered excellent customer service that sadly now days you don’t get in most places

Siri MarineLife

We were greeted right when we came in. The staff was super friendly and when are food tasted amazing. Only problem was our food seemed a bit cold but we brushed it off and finished our meal. We let them know so they could improve for next time and they were so kind and offered us a new meal and we told them to not worry about it and insisted on giving us something because they were terribly sorry so we got a cranberry orange slice which also tasted great. An amazing place truly and we will be coming again!

Shelia Lanier

I always like eating in. I was shocked by the kindness of the staff to the homeless that come in to charge their phones, etc. They spoke by way of nodding, payed for their drinks and stayed to themselves. I thought it was so kind and heartfelt for people mostly by no fault of their own find themselves without a place to live temporarily. I enjoyed my food with my grand, a friend and we left saying it was a great place to meet. The food was definitely on point as usual. I love the seasonal squash soup with pumpkin seeds on top...

Canasia Backrien

I don’t typically leave reviews unless I have an extraordinary experience. Having great customer service is rare these days. But the person that I encountered in the drive-through has exceeded all of my expectations concerning customer care and kindness. Jerry is the type of employee that I wish all food service companies would replicate. He understands the way you treat a customer can have such a profound impact that it affects how often the customer chooses to revisit the store. His positivity, patience, knowledge and personal suggestions are exactly what people need in a world where everyone is moving too fast. This man needs to be in upper management. If I had cash on me, I would have left him a huge tip. Thank you Jerry for making my day! I’ll be back at this location because of you. Many blessings!

I D

It was my first time having Panera and I was lucky enough to have the manager (Varrick) be the one helping me, who was sooo sweet and patient, giving me suggestions on what to get when I asked questions and even offering me a sample when I was split between 2 options. It really brightened my day to see how easily he seemed to carry his spirit. Thank you!

Ana Alvarez

I had the best customer experience today thank you to Mathew. From the moment I entered the drive through, Mathew offered me different options based on what I ordered. Mathew made sure I wasn’t missing a drink or a sweet treat and offered all of this in the least pushy way possible. His kindness followed at the drive through window and I really hope he is recognized for his excellent customer service skills!

Shawndella Brown

I had lunch here today with some friends, and Jerry provided exceptional customer service! He remained patient with us not knowing what we wanted, willingly explained the menu items, and ensured we had an amazing dining experience. Thank you, Jerry!

Janet

I had a pleasant experience at this location with great food and minimal wait time. Jerry, the cashier, provided excellent and joyful customer service that really made my visit memorable. His positive attitude and attentiveness stood out. Based on this experience, I’ll definitely be returning to this location whenever I’m in the area.

Food is okay, same as all panera locations. The service is great and the location is excellent.

I ordered a frozen caramel cold brew and it was ok. I also did some office work here and I loved the space.

Regina Aikens-Waits

The flavor of the sandwich and salad was pretty good! Service was excellent. The Mediterranean chicken salad also had a tasty hummus on it. Nkeshia offered different options and selections to my meal and was very cordial!

I got my food and sat down to hear someone on her phones talking on speaker and she told the person she was on break! Not a good look for a restaurant!! So I stated that it was my first time here, and that my daughter loves Panera! I asked the lady which was better the steak sandwich or the soufflé and she said she didn’t know she always gets the double bacon sandwich. I’m not sure how I feel about Panera because the experience wasn’t the best- as someone that loves to work in customer service and a first timer I would’ve been a lot more eager to help a new customer.i was overwhelmed when the gentleman came out and flipped the menu to breakfast because the previous menu was completely different! Overall the sandwich was good and the bacon was cooked perfectly 🤩that was a plus!!

I really like Panera Bread — the food is great and the quality is always consistent. However, the drive-through experience could be much better. When a customer places an order at the drive-through that takes longer to prepare, the staff should ask them to pull ahead or wait in a designated spot outside the main car line. Instead, they often keep the car at the window, which blocks everyone behind them. This becomes especially frustrating for customers who already placed their order online and are only there to pick it up. They end up stuck behind a long wait for someone else’s order to be prepared. For example, today I had to wait more than 10 minutes to pick up my already prepared order simply because the car in front of me was waiting for their food to be ready. The food is good, but the drive-through organization really needs improvement.

Jorge Kim

I really like Panera Bread — the food is great and the quality is always consistent. However, the drive-through experience could be much better. When a customer places an order at the drive-through that takes longer to prepare, the staff should ask them to pull ahead or wait in a designated spot outside the main car line. Instead, they often keep the car at the window, which blocks everyone behind them. This becomes especially frustrating for customers who already placed their order online and are only there to pick it up. They end up stuck behind a long wait for someone else’s order to be prepared. For example, today I had to wait more than 10 minutes to pick up my already prepared order simply because the car in front of me was waiting for their food to be ready. The food is good, but the drive-through organization really needs improvement.

Tawana Thomas

I got my food and sat down to hear someone on her phones talking on speaker and she told the person she was on break! Not a good look for a restaurant!! So I stated that it was my first time here, and that my daughter loves Panera! I asked the lady which was better the steak sandwich or the soufflé and she said she didn’t know she always gets the double bacon sandwich. I’m not sure how I feel about Panera because the experience wasn’t the best- as someone that loves to work in customer service and a first timer I would’ve been a lot more eager to help a new customer.i was overwhelmed when the gentleman came out and flipped the menu to breakfast because the previous menu was completely different! Overall the sandwich was good and the bacon was cooked perfectly 🤩that was a plus!!

I live close to this Panera Bread on Harry Hines near parkland hospital. And every time I go I tell myself I'm done. This will be the last time I come here. I ordered a chicken ranch salad. There was not any chicken. It had some type of berries. And nuts. Chickpeas and it looked very thrown together. I most definitely will not be eating here again.

Horrible service. We went there New Year’s Eve because we were traveling and placed two orders to go. I usually have great experiences with Panera, but not this location. How did they manage to mess up BOTH ORDERS?! Missing a $4 something dollar cookie on one order - plus the other cookie In the other order was hard as rock and not even worth chewing. The bread on both the sandwiches also was hard and on top of that the sweet ice tea instead was non sweet. I mean I get they maybe wanted to close early and get out of there, but it wasn’t something you want to experience when traveling on the road. When I called back no one answered Advise : stay away from THIS LOCATION.

J P

Horrible service. We went there New Year’s Eve because we were traveling and placed two orders to go. I usually have great experiences with Panera, but not this location. How did they manage to mess up BOTH ORDERS?! Missing a $4 something dollar cookie on one order - plus the other cookie In the other order was hard as rock and not even worth chewing. The bread on both the sandwiches also was hard and on top of that the sweet ice tea instead was non sweet. I mean I get they maybe wanted to close early and get out of there, but it wasn’t something you want to experience when traveling on the road. When I called back no one answered Advise : stay away from THIS LOCATION.

cBuch1300

I live close to this Panera Bread on Harry Hines near parkland hospital. And every time I go I tell myself I'm done. This will be the last time I come here. I ordered a chicken ranch salad. There was not any chicken. It had some type of berries. And nuts. Chickpeas and it looked very thrown together. I most definitely will not be eating here again.

Paid 12 dollars for 1/2 sandwich that had no spread on it , mushy bread , wilted lettuce and some bacon. No baguette I ordered and no napkin or fork for the mac and cheese. I even asked if everything was in the bag. pissed!

I ordered a bowl of chicken wild rice soup, only to find out that it was a complete mess when I got home to eat it. It was watery and there wasn’t any CHICKEN OR RICE IN IT! Just broth and carrots! I’m highly upset because by the time I got home, they were closed and I had to go back out and find something else to eat. The fact that the worker poured this watery mess and handed it to me is infuriating. Panera Bread is too expensive to play around like this. I’ll never come back to this location. DO BETTER!

Why have a drive-through if you're going to make me go park my car while you make it. You have 3 cars parked waiting on food.

Worse service I ever had. I ordered a Asian Sesame Chicken Salad. I had to ask for dressing. Then go back and ask for my chicken. Which the rude manage behind the counter tore up cold cut with her fingers and placed in a bowl. Told me here. It was gross.

Black woman with short hair was very rude I have no problem making a purchase before using the restroom in the establishment but saying it to people in a rude way will deter me from doing just that. Had she said it in a respectful tone I would have bought something and might have came back with more people if the food was decent. But being nasty to people when the place is a ghost town and already having a reputation of bland cardboard stale food? That’s not gonna help business.

If I could leave zero stars I would. Ordered our food, lady at the register a zero idea what was going on. Some worker was clearly drugged out as well. Waited 25 minutes for two breakfast sandwiches before walking out cause it wasn’t worth the time. Absolutely brutal Panera, save yourself the time and go somewhere else.

Normally, I place an order for the location near my house(Cedar Hill) for delivery. I haven't had a problem yet. It's delivered in a nice box or a clear bag within a brown bag. I placed an order at this location (Harry Hines) for a my job function over 20 bagels. The order arrived and it looked like they just played basketball with the bagels and just shot them in the brown bag. Bagels just tossed around in the big brown bag wasn't sealed or anything. Presentation was just horrible. Imagine my surprise when the receptionist told me it was delivered. No delivery box or clear sealed bag within the brown bag. They just didn't care at this location at all.

Stood at the counter with no line for like 5 minutes without anyone coming to take my order. They force you to use their stupid kiosks even though it takes longer and they certainly were not busy. Edit: my sister was in the hospital so we got her some soup from here and the bag burst on the way back. They refused to replace it! Shame on you Panera!

I placed my order at the kiosk and got a table. I took my reusable water bottle to the fountain and put ice and water in it. A lady (photo attached) stated to the whole restaurant "are you going to pay for that". I said for water and then she said it was lemonade. I was clearly standing at the fountain machine with the water button and not at the lemonade. She said it looked like lemonade. I told her I can pour some into cup for her to try and see that it's water. She declined and offered no apology. This is really unacceptable and if you have cameras at that angle, I recommend you review them. This is one Panera I will not come back to.

Denise Connelly

I placed my order at the kiosk and got a table. I took my reusable water bottle to the fountain and put ice and water in it. A lady (photo attached) stated to the whole restaurant "are you going to pay for that". I said for water and then she said it was lemonade. I was clearly standing at the fountain machine with the water button and not at the lemonade. She said it looked like lemonade. I told her I can pour some into cup for her to try and see that it's water. She declined and offered no apology. This is really unacceptable and if you have cameras at that angle, I recommend you review them. This is one Panera I will not come back to.

Whoever the team lead was on 2/2 around 2pm is RUDE. I was standing waiting on a DoorDash order for a while and not one time. Did she ask if I needed help with anything but would ask everyone around me if they were OK. Then, once my order was available, she did not call the name out so I would have not known had I not went and checked. Then I Mention to her that the order came with a drink and wanted to clarify that I got the correct one and she just looked at me as if I was speaking a different language. Super rude and weird girl. But the guy Working wearing glasses and with a beard was super welcoming and friendly.