Panda Express

Food was fresh and tasted great (super greens, orange chicken). They seem to be understaffed, especially during eating times. As a result, lines can get long meaning a long wait as well, and the dining area doesn't get cleaned.

The food is amazing. It is unhealthy, obviously, because it is fast food, but at the end of the day, you only live once. I like eating is after a good swim, especially since Chipotle is right next to it. You can choose between them depending on what you want to eat which I think is nice. The service is good. Not much to say about it. Atmosphere is good.

Adyant Borhade

The food is amazing. It is unhealthy, obviously, because it is fast food, but at the end of the day, you only live once. I like eating is after a good swim, especially since Chipotle is right next to it. You can choose between them depending on what you want to eat which I think is nice. The service is good. Not much to say about it. Atmosphere is good.

Gilbert C

Food was fresh and tasted great (super greens, orange chicken). They seem to be understaffed, especially during eating times. As a result, lines can get long meaning a long wait as well, and the dining area doesn't get cleaned.

I asked to try a sample after i knew from the guy that the item I want is a little spicy, but he refused and said we don’t allow samples today! It was really inconvenience for me especially because when I went home and tried it it was spicy for me. plus the waiting time was kind of long I think this location needs to hire more people.

Cool for a quick bite. But, long waits, not everything with be ready around noon and cashier's really, really push for you to donate Everytime you eat there. Usually I do. But if you don't they give you attitude like it should be part of your order and you should donate all your change?

The plates are now smaller. You are getting less food for the same price. Why is the bathroom locked in a upscale area like Westlake Village, California. The bathroom was also dirty.

Robert Gaddey

The plates are now smaller. You are getting less food for the same price. Why is the bathroom locked in a upscale area like Westlake Village, California. The bathroom was also dirty.

BenTubeYT !

I asked to try a sample after i knew from the guy that the item I want is a little spicy, but he refused and said we don’t allow samples today! It was really inconvenience for me especially because when I went home and tried it it was spicy for me. plus the waiting time was kind of long I think this location needs to hire more people.

Carlos Flores

Cool for a quick bite. But, long waits, not everything with be ready around noon and cashier's really, really push for you to donate Everytime you eat there. Usually I do. But if you don't they give you attitude like it should be part of your order and you should donate all your change?

We love panda and my 6 year old has never complained until today. The chow mein was burned, smelled smoky and we could taste the charcoal from the burned veggies. We could smell it from the start. We ate it because we didn't want to go back but my 6 year old would not eat it.. We went back got another side that was still smoky and then back again to get unprofessional customer service. The rolling of the eyes and excuses for why it was the way it was instead of trying to address the issue in a professional way. They did offer my son something different thus the 2 star review. I ate my chow mein though because I didn't want to wait for another batch. The professionalism of the manager was lacking today.

The manager Sophie said they would not refund uncooked and burn food because they own individually and they are not part of franchise panda express I intended to report her to attorney General to make sure they do not name the store panda express very poor service .when they use unprofessional and ignorant uneducated person as a manager . I have pictures and recordings of this employee as proof.

Oyuki M

We love panda and my 6 year old has never complained until today. The chow mein was burned, smelled smoky and we could taste the charcoal from the burned veggies. We could smell it from the start. We ate it because we didn't want to go back but my 6 year old would not eat it.. We went back got another side that was still smoky and then back again to get unprofessional customer service. The rolling of the eyes and excuses for why it was the way it was instead of trying to address the issue in a professional way. They did offer my son something different thus the 2 star review. I ate my chow mein though because I didn't want to wait for another batch. The professionalism of the manager was lacking today.

favorite old az

The manager Sophie said they would not refund uncooked and burn food because they own individually and they are not part of franchise panda express I intended to report her to attorney General to make sure they do not name the store panda express very poor service .when they use unprofessional and ignorant uneducated person as a manager . I have pictures and recordings of this employee as proof.

I got in at 9. They close at 9:30. There’s no food? I said oh are you guys closed? The guy behind the counter points to a half a pot of rice and a few leftovers and said we are open we have all this. There’s literally 2/3 pans worth of stuff out of 25 available pans. If you’re gonna say you’re open you gotta serve food. That’s poor form.

Anthony Howell

I got in at 9. They close at 9:30. There’s no food? I said oh are you guys closed? The guy behind the counter points to a half a pot of rice and a few leftovers and said we are open we have all this. There’s literally 2/3 pans worth of stuff out of 25 available pans. If you’re gonna say you’re open you gotta serve food. That’s poor form.

What is wrong with this location? THEY FAKE GIVING YOU SWEET AND SOUR SAUCE, They Dont Give You Any Of The Packets EVERY SINGLE TIME

I was going to this place regularly in the evening time. Most of the time. they are not keeping the item which are very basic like fried rice etc.. I have seen multiple time, various customers are reporting this issue many time.. but there is no improvement in their service. Even around 7.15PM .. they are likely to preparing to close the store even the business hours says 9.00PM. (like keeping less number of items and service less quantity if we order after 7.15PM etc) After reporting multiple time, there is no improvement in the service.

Not sure what it is about this location specifically, but the service is always so slow! I just stepped out of line and left due to waiting 5 minutes while 2 single orders were prepped. I would not typically are enough to leave a comment, but for the 4 people in line there were 6 employees throughout the store. 2 were in the kitchen, 1 was doing double duty serving food and working the register, 1 was eating dinner, and 2 were wiping down the soda machine and chatting about their personal lives, clearly prepping to go home. My issue with that was that they were still open for 90 minutes! Will opt to go to the Agoura location from now on. A bit out of the way, but they seem to care about the customers in line.

Came here today and had to wait 6 minutes after 10am until they opened and had to wait 25 minutes for my food. This is the worst Panda Express I have ever been at. Need to get a better understanding of time management and get managers to make sure they are ready and open by the time their store hours indicate.

Decided to go for a quick food. Lots of pans were empty. I was told they make them soon so I waited and then went to the restroom, no paper towel in there and one dispenser was not even working. Told the lady in the front she mechanically said O.K but nobody took any action since I was checking to see what happens. 15 minutes passed still my food was not ready.. seems this place has a I don't care management...no wonder restaurant had no customer..I don't think I will try panda express soon again until I forget this experience.

This will be my last time going to panda. Had 532 points saved up and she deducts points for a medium drink i never asked for. Then when I ask her she charges me for another one. Food is mediocre at best chicken was out for a long time

The orange chicken has barely any meat in it. It’s really bad, it used to have big pieces of chicken, now it’s mostly fried batter.

Antony Wangsuo

The orange chicken has barely any meat in it. It’s really bad, it used to have big pieces of chicken, now it’s mostly fried batter.

Christian Fox

This will be my last time going to panda. Had 532 points saved up and she deducts points for a medium drink i never asked for. Then when I ask her she charges me for another one. Food is mediocre at best chicken was out for a long time

Albert

What is wrong with this location? THEY FAKE GIVING YOU SWEET AND SOUR SAUCE, They Dont Give You Any Of The Packets EVERY SINGLE TIME

Adam Murphy

Not sure what it is about this location specifically, but the service is always so slow! I just stepped out of line and left due to waiting 5 minutes while 2 single orders were prepped. I would not typically are enough to leave a comment, but for the 4 people in line there were 6 employees throughout the store. 2 were in the kitchen, 1 was doing double duty serving food and working the register, 1 was eating dinner, and 2 were wiping down the soda machine and chatting about their personal lives, clearly prepping to go home. My issue with that was that they were still open for 90 minutes! Will opt to go to the Agoura location from now on. A bit out of the way, but they seem to care about the customers in line.

Srini Kr

I was going to this place regularly in the evening time. Most of the time. they are not keeping the item which are very basic like fried rice etc.. I have seen multiple time, various customers are reporting this issue many time.. but there is no improvement in their service. Even around 7.15PM .. they are likely to preparing to close the store even the business hours says 9.00PM. (like keeping less number of items and service less quantity if we order after 7.15PM etc) After reporting multiple time, there is no improvement in the service.

Guillermo Morales

Came here today and had to wait 6 minutes after 10am until they opened and had to wait 25 minutes for my food. This is the worst Panda Express I have ever been at. Need to get a better understanding of time management and get managers to make sure they are ready and open by the time their store hours indicate.

Ehsan Shakibaie

Decided to go for a quick food. Lots of pans were empty. I was told they make them soon so I waited and then went to the restroom, no paper towel in there and one dispenser was not even working. Told the lady in the front she mechanically said O.K but nobody took any action since I was checking to see what happens. 15 minutes passed still my food was not ready.. seems this place has a I don't care management...no wonder restaurant had no customer..I don't think I will try panda express soon again until I forget this experience.