Mistry Cerezo

Why. I was so excited to taste the new Cherry Berry drink just for it to spill on my pants as soon as I take it out the cupholder. Not only did it spill on my pants but all in cupholder as well, all because the employees didn’t close the lid all the way. I get it chick fil-a is popular and when there’s a rush, you’re going to try to get everyone out without a long wait. Please. Next time- in the future, I hope all employees double check to make sure the lids TO ALL DRINKS ARE PROPERLY CLOSED.

Lalo Vega

Chick-fil-A is usually known for efficiency, but this visit was pretty mediocre at best. The only positive part of the experience was the girl who took my order—she was friendly, polite, and did her job well. Unfortunately, that’s where the good experience ended. The order was wrong, and somehow everything that was confirmed upfront didn’t match what I actually received in the bag. This was especially frustrating in the drive-thru, where the whole point is to be quick and convenient. Instead of saving time, I ended up having to double-check everything because items were missing or incorrect. For a place that prides itself on accuracy and speed, this visit fell short. Friendly service at the order point doesn’t matter much if the execution afterward completely fails. Overall, a disappointing experience that didn’t live up to the Chick-fil-A standard.

em saun

This chick fil a sucks. EVERY single time I go here something is wrong in my order. No dressing for salad, no sauce, wrong entree, non-diet beverage (I’m a T1 diabetic). Last time I went there I got no receipt for my huge order therefore no points in my app. The La Habra one closing has forced me to come here and I literally am giving up because I’m done driving 2.5 miles to get the wrong order every time now. Also you can’t even call them as it immediately directs you to their answering machine. Placed my final order today and will not be going back.

Joe Garcia

Definitely one of the worst in customer service. Especially Samantha who was working the drive through. Never greeted us or say thank you. She was not patient in explaining our questions about food items. Pretty sad to see this type of customer service. We our bill was $40 for two combo meals. Trans number :5337

Lisa Escobedo

Ordered online for a group of nurses and the order was messed up.... food missing. Not much we could do because we were at work. I sill had to pay out nearly $20 for my incomplete order..... 1 chicken sandwich and a medium drink.....very frustrating.

Anna Sanchez

Samantha at this location was extremely rude. I placed a mobile pick up order and decided to eat it outside. All was good until I got to the fries and saw the top one was INSANELY salted, and the ones below looked pretty salty too. This isn’t my first time having super salty fries from this location, but I usually do drive though and leave so I’ll just wipe the salt off with a napkin. (I’d also like to add that I’ve asked for unsalted fries before and was told that was not offered) Since I was actually eating at the place today, I decided to say something about it. (I’d also like to add that it took a lot of courage to say something about it because I’m usually one to just leave it alone) So I go inside and I’m greeted by Samantha. I say “hi! I’m sorry but my fries are really salty. Am I able to get another batch?” And I hold up the fry that’s in the photo to show her. She said “okay well you ordered salted fries and those are salted..” I was taken back because with chick fil As reputation of good customer service I just assumed I’d get a “yes” and not gaslit in return so I said “okay yeah I know I ordered this, but if you look at the fry I’m trying to show you it’s like INSANELY salted.” She then proceeds to barely look down at the fry almost like she doesn’t even care and says “okay well those are salted like you ordered, do you want unsalted now?” And again, taken back I said “salted is not an issue at all, I just don’t need them THIS salted. I don’t know if you’re looking at the fry but this is a LOT” she cut me off and repeated her last sentence so I just said “okay yes unsalted is fine.” Because at this point as a grown woman I’m not going to argue with a little highschool girl about fries. So then I leave the fries there on the counter and just wait for the new ones. When she goes to tell the shift lead and the shift lead asks what’s wrong with them she says “the fries were TOO salted” in a sarcastic tone and an eyeroll. And as I’m waiting for the fries to be ready I also here little snickering or sarcastic comments from her to her co workers. Look, I’m a small business owner that owns a store in Whittier. If any of my employees talked to any customers the way she spoke to me they instantly would no longer be an employee. I don’t complain about anything, I know how customer service is, I approached her kindly and I was met unkindly. All I wanted was some fries. Hold the attitude and the high blood pressure that came with it lol. Do better Samantha

Lebron Lewis

Very disappointed in Chick-fil-A. No accountability for DoorDash orders. We ordered dinner for two, 10 piece chicken strips, two large fries, a large mac & cheese. The DoorDash driver delivered a small bag on our porch containing only mac & cheese. I called the store. The person on the phone was very unsympathetic and told me there was nothing he could do. Unacceptable!

Stephanie Machado

They do their fries in batches and it’s not done correctly. The fries feel raw and undercooked. Ive asked to have them well done and they say the are not allowed. Other Chick-fil-A do a better job

G

Watch out with your drinks, even if you ask for easy ice, they still put more than 2 thirds of ice in the cup. That's such a rip off, most likely per management instructions to increase their bonuses. At least 2 times they have done that and I'll never go back to this location.

MadMax

Very disappointed with the service. I was seating there for a a long time and nobody came and ask me how I was doing while another person with a different melanin content in their body was asked at least 2x in the same amount of time I was there. His table was cleaned and we're asked if they could take the bag that was there same as mine.