Jaclyn Snyder

They gave us the old stale rice at the bottom of the container instead of the fresh rice. Some of the rice was hard and some was chewy and clumped together. Found a whole bay leaf in my rice as well. They also said they had no fajita veggies but made no offer to make more if we wanted to wait. We asked for a cup of guac on the side, but they put the smallest bit in and shook it up to make it look full. Waste of money for bad food and poor customer service.

Margot Terrazas

Today at 9:11 pm I went to get a chicken salad I almost never leave negative messages, but this is the third time they've made a mistake with my order. I placed my order, and the cashier handed my food to another customer standing right in front of me. The employees here are always distracted and play games. They don't provide good service to customers and don't speak well of the restaurant.the manager need to check about this matter.

I hesitated even going here after readingology reviews for the Chipotle near me. I'm from Luray however was in Winchester for an appointment and it was my husband's birthday and he had been craving and begging for Chipotle for months now since I got him a gift card for Christmas. After picking the best Chipotle from the reviews here's my own: First things first, $50 for 2 bowls & 2 drinks? Now, don't get it twisted, if it was worth it like it's advertised & how highly my husband spoke of the establishment all together (not this specific location) then the price would fit the bill. IF the food was fresh as advertised, it would have been worth it because I don't know what was going on at this place but when my husband scraped gacuomole off his bowl because of the awful taste (I tried it, disgusting) that's a serious red flag. IF the service was friendly, didnt cop an attitude for a first time customer that had questions you know, the usual ones pertaining to what the ingredients in front of me are, that made me second guess even eating there because I didn't have time for food poisoning, then $50 for 2 bowls, 2 drinks, would have been worth it. NOW! The cleanliness?? When ordering, our side of the glass was clean. The drink/lid/silverware/napkin area was clean. The countertops with the bar stool seating looked clean, we sat at a booth, so I didn't investigate that seating area. Our booth was clean, table as well as seating. However, I watched two different sets of customers come and go, new customers seated themselves without their area being cleaned, at the least whip out a wet nap and wipe the table down. The restaurant wasn't busy, so please save that excuse, even if that was the case, I know they have at least one busboy/girl there, when really, besides the "chefs" should be trained & able to do that simple task before another set of customers come sit in the same place the last customers sat with their cooties & all. 🤷🏽‍♀️ However, it was quiet & a place to go if you wanted conversation with your meal. It wasn't too loud with employees yelling for things or loud music playing like in other establishments, so I'll give it a good star review on atmosphere. SOOOOO very disappointed in the fact my husband waited so long to go to Chipotle just for the food to not even be worth taking home with us. But as far as being disappointed in the establishment, it's hands down that the freshness of the food they guarantee was missing the fresh part. I can also understand the temperments of employees when they're are overworked, understaffed, overwhelmed especially when they're busy however they were not busy and when we arrived and while we were there dining in, maybe we have missed the 3PM rush but do better putting associates on the front lines that have patience & a smile. All the Chipotle's in this area have horrible reviews and ratings, I chose the one with the highest & better reviews.

Ordered the chicken bowl to go. The same amount. Was told that I would have to pay extra money which on previous occasions I was not charged extra . I am a regular customer but will no longer be. A better form of communication needs to be established between the customer and the folks serving as to the amount of food that I can receive without paying extra for it.

Kevin Kittinger

Is there a reason we get so much attitude when simply asking for extra sour cream? The regular serving size of sour cream they try to give is barely half a spoon. I don't load up my order with every available item, so an actual spoonful of sour cream shouldn't get us glared at. We've been coming to this location for years, but I'm done. No more.

yulisa acosta

Please avoid ts at all costs, got food poisoning , the workers were funny but doesn’t change the fact that I’m dying. There was trash everywhere and my food tasted weird. I gave them the benefit of the doubt but got betrayed.. 💔

Kris F.

One of the worst Chipotle experiences we’ve had. Dining area was filthy—dirty tables, food-covered floors, and a very messy food line. Soda machine was out of drinks, food trays were nearly empty, and the prep area looked unsanitary. Our order was made incorrectly, and when we pointed it out, the employee became visibly upset and acted like it was our fault. The remake had noticeably less meat and felt rushed and unprofessional. This isn’t the first issue at this location. We’ve had undercooked rice before, and this visit was during a school spirit night, which made it even more disappointing. Serious concerns about cleanliness, food quality, and customer service.

Jillian Vansice

Absolutely blows my mind when you order online my bowl is half empty. Even when I opt in for extra rice AND pay for extra meat. It’s incredibly frustrating. Chiplote is one of guilty pleasures, but with the terrible customer service I receive each time… it’s time to breakup.

Christian Kalan

Edit: 1 star. This chipotle has somehow gotten worse and honestly has turned me off completely. Service is extremely poor and terrible customer service. Food is mediocre at best. Do yourself a favor and either go to a different chipotle or make yourself your own food. Not worth it —————————————————————————— Food is hit or miss, sometimes good, more often less satisfying. The service is terrible. I always have issues when paying. I swear the one employee doesn’t listen and just hears what he wants to hear and rings up whatever. Hard shells being wrapped in foil are constantly broken and once he tried to still charge me after I said I didn’t want the broken shells. Just disappointing with chipotle

Candice Hebron

I've never been to a Chipotle where couldn't get cheese and sour cream on the side and had to pay extra for it. I already paid extra for a tortilla and hard shell tacos. Staff going back and forth with me. I wasted my money sadly.

Coups Jd

Absolutely nasty. I go barbacoa (a shredded meat) and was served a giant lump of cold meat that was mostly fat. Aside from the that the rice was clumped together, cold, and not cooked completely. Really disappointing

Cris Means

I recently placed a delivery order for my family of four from the Chipotle located in Winchester. The confirmation email was correct, complete with the items each of us placed in the order. However, the actual delivery was incorrect; the receipt on the bag, though it listed my first name and last initial correctly, was otherwise incorrect with the actual food order printed (and delivered) itself, and significantly less food than paid for. There was no way to contact the store via phone (according to the recording on the number publicly listed, this is because they're too busy paying attention within the restaurant). The main corporate number listed for Chipotle just flat-out doesn't work, so I was left with the online chat to communicate the issue. After talking to a rep, I sent pictures requested that showed evidence of the issue at hand. The rep contacted the store and then informed me that they would not accept this fault or correct the issue, and actually expected us to bring in the incorrect order to be checked themselves. (Nevermind that I paid an outrageous cost for service and delivery fees, plus a tip to the driver, for a reason that evening.) So - after already being out of the planned dinner, the time already invested in communicating my issue appropriately, and money they refused to refund - they wanted me to also use more of my time and now fuel/money to show them that they made a mistake I wasn't even that upset about to begin with. I would've been happy with a replacement order or refund, and I would've walked away quietly without another thought of any of it. This, however, is absolutely disappointing and not how honest, once-repeat costumers should be treated. *EDIT TO ADD: The comment requesting that I visit the Contact Us page on the site does not provide resolution; this is the method that already lacked success the day of this taking place.

+2

Stephan Sawin

I don't like leaving 1 star reviews, I'd rather point out the positive and call out good work by employees! But in my last 2 visits here, there are ongoing problems: 1. Dirty restaurant and drink station, there's lots of trash and food on the floor 2. Delayed when ordered in advance (40 minutes after pickup time in the first visit, 10 minutes after in the second) 3. Missing items and inaccurate orders (during visit 1 they didn't put my chips or queso in the bag and didn't have any lemonade available, and visit 2 they were out of lemonade again and 3 soft drink flavors) 4. Poor quality and bad portions (stale chips, flat soda, poor temperature for the food, tiny amounts of salsa and fajita vegetables on the food, very few chips in a small handful) 5. Missing napkins, straws and drink lids (they have straws that don't fit the cups, and didn't have drink cups or lids for the 32oz drink I ordered) 6. Understaffed (one person working the line during the dinner rush) 7. Poor management (manager makes herself scarce and only shows up when there is a big slowdown to bark at employees, she comes across as unfriendly and unhelpful) I'd recommend steering clear, because it's a massive hassle to get a refund or help for your order in the app. This location needs new management.