Bazela Malik

Ordered online and the system changed my crust when I added a topping. Pizza arrived with the wrong crust, barely had one topping, and was cut wrong. When I called, they admitted the mistake but said they were too busy and refused to fix it or offer a refund. Instead, they kept asking how many slices were left. Very disappointing service and no accountability by Justin.

marcie

Some of the worst customer service that I’ve ever experienced in a place after over an hour of waiting for a pizza that was never delivered, and I tried calling multiple times I had to walk to the store where they told me that it was delivered, which it wasn’t. If they had answered the phone any of the times that I tried to call they might’ve known that yet again customer service lacking. I wish I could give this place zero stars.

A P

Crazy how different locations can very when it comes to quality. Asked for well done and it most certainly was not compared to any other papa John’s I have been too. The papadia is also the best thing they have, always a go to, and it was downright insulting the amount of product I got on mine from here. It was 80% bread. Will not be patronizing this location again.

Deanna

I order two pizzas with extra cheese and when the delivery guy arrived the pizzas were burnt with no extra cheese. Luckily I pay and cash and was able to refuse those pizzas. Tip: always use the cash option to avoid being stuck with non eatable food. This location is awful and i wait 48 mins for pizza!! Now i have to find food elsewhere but at least Im not out of $25. Do better

Queen Nena

This is the worst papa John’s pizza ever I ordered pizza from them and they said they delivered it i never received my pizza at all and then I had to keep calling to find out what happen to my order then they said they will send me a new order I told them to call me when they are downstairs then when I get the pizza from them that I’ve been waiting for 3 hours for that’s what my pizza comes out looking like I threw it in the trash I’m not eating a messed up pizza with alll the cheese on one side the worst delivery man needs to get fired I’m going to also be calling corporate and reporting all of this

D Ko

We were getting it delivered one block away on a rainy day. Delivery came an hour late (took over 1.5 hrs total), and the pizza arrived cold. Never ordering delivery again.

Jill Nau

Ordered pepperoni pizza but was delivered chicken, bacon, and onion pizza. When I talked to the employee, they blamed the delivery driver for taking the wrong pizza when the box had my order sticker on the outside and a sealed sticker one the top. Refused to replace with correct pizza because my location was outside the delivery area. I Understand mistakes happen but there was no attempt to make it right.

Mark Drum

Disappointed Customer Experience at Papa John’s in Astoria I’ve given Papa John’s in Astoria multiple chances despite past mistakes, and this recent experience was the final straw. My pizza was left sitting out in the cold with no notification or app update. When I called to address the issue, I was not only met with unhelpful responses and also accused of misinputting my phone number—despite the fact that I’ve successfully received deliveries before. The person on the other line said they would refund my order and we’ll have to see if does get cancelled but will have to wait until next week. This lack of accountability and disregard for customer satisfaction is unacceptable. A reliable delivery system and courteous communication are basic expectations for any business, and it’s disappointing to see these standards repeatedly fall short. This is something their corporate level team should fix for their app as well as ensure there’s a way for the delivery is made timely. After numerous missteps, I won’t be ordering from this location again. If you value dependable service, I recommend looking elsewhere for your pizza night.

Winston Choe

Just went there to order pizza. I ordered 14 inch the works and 6 wings, and they charged me 48 dollars, which is nonsense. After I got pizza I asked for receipt and after few minutes they gave me a receipt that has bunch of stuff that I didn't ordered. He kept saying nonsense even though pizza was right in front me and I could clearly see what I got. Also, the fact that he said he would only take cash because card reader is not working, and two other guest came right after me also payed in cash, I could tell he's been deliberatly over charging guest in cash so that he could take the difference. Worst experince.

Tony

Ordered 2 medium pizzas (regular crust). Extremely thin, dry, and hard as a rock. This has happened more than once at this location. Either not proofing the dough or stretching a small dough size out to a medium.

Island

This place is the worse first off the cinnamon sticks was dry & old I bought them for the kids ! Then the guy was rude when I complained & told him we found a dead roach in the box ! Very inconsiderate unprofessional I bet he wouldn’t like it if he had the same experience! I was even nice enough not to post this but after they refused to deliver to me just because I complained of a roach n they was clearly in the wrong I had to tell my story & show pics ! This is awful ! Customer service is awful & it’s not fair to the public !

Desti Rispakasari

This is the second time they got me wrong type of dough! I ordered the original one and they always sent me the thin one! Uuugh! They didn’t care what the order was! Just don’t order from this place, you can order it from the other Papa John’s branch like the one in Woodside area.

Krystyna Burris

I ordered pizza and got no toppings on my pizza. I also asked for extra sauce and they gave me no sauce and I asked for square cut. I dont know who is working in your franchise store but they are doing a bad job in your store. Nobody is answering your phones. Hire people that want to work not lazy people.