Zotaud Dally

I have been a client here for a longtime. Things have changed. Today on September 8th 2025. Nobody at the cash register to take orders. They expect you to order from a tablet. No more interaction with the employees. That’s unacceptable. I walked in the restaurant around 1:30 pm. No good afternoon. No one to take my order. This company needs to turn things around. The world is still made of people.

+2

A. V. F.

Creamy chicken and wild rice soup was odd. It's always been great at other locations, but here it was not creamy. It was oily and watered down.

jean JJ

progresso soup with industrial full of chemicals bread. food was awful and service sub-par with most tables dirty. sadly many of these places now focus on online orders with little to no attention to eat in customers. ordering food with the available tablets is slow, non intuitive at best. It does take a some time to order “food”.

Reenie M.

Not sure why, but staff seemed unhappy today. Cashier seemed unhappy. I had a "pick up"order....just thrown up on the counter, wasn't called. My drink was put on counter so far on edge...towards inside, I had to jump to get it. I called out but staff walked away. Never had problems b4. Management needs to get more help. I'm sure these people are soo done.

So my order came to $48.00. I went to pay with a $50 bill. My change back was only $2.00. They said they can't take a $50 bill. I understand not having change if my total was like $5.00. But my change back was supposed to be only $2.00. This doesn't make sense, I purchased 4 meals. Im sure many other people's totals come close to $50 as well when purchasinga few meals together. My payment shouldn't be refused maybe the cashier doesn't know how to make change.

Male worker, who appeared to be either a teenager or young adult in his 20s had strong body odor and it was noticeable as soon as you walk in the door. Every time he walked away from the counter the smell disappeared. It was not a food smell. It was body odor /armpits. This is not something we as customers should have to deal with.

Michael Bucello

WOW, horrible experience, place has changed completely. No one talks to you and you get cold coffee and cold oatmeal. place has taken a turn for the worse, and what is even more concerning is there is no Fresh Bread? Last time I checked it is Panera Bread? I saw them take a frozen dough put it in the oven and heat it up. Same with there soup? Why is is frozen?

Jason Cuellar

Crazy—| don't usually write reviews, but I felt like this needed to be said. I stopped by around 9pm, and the guy at the counter clearly didn't want to be there. I was being polite, saying "thank you" and have a great night," and it honestly felt like / was the employee. I'm new to this part of Long Island, and this interaction didn't feel welcoming at all. Even one of the other employees seemed to notice the attitude, which says something. I get that people have rough days, but some basic customer service and a little politeness go a long way. With a bit of coaching, maybe things could improve-but right now, not a great first impression.

Danielle Nacewicz

I went into this location Saturday at around 10am, the bathroom was absolutely DISGUSTING. I didn't even eat I was so turned off that I actually walked right out... how is a bathroom THAT dirty by 10am.. it was clearly not kept up with.

Terry

After getting my order wrong while I was there the manager, Rene pulled me to the side because he said that I owed more money the cashier did it incorrectly. So I pay the difference got all the way home to find that the sandwich was absolutely not what I ordered. There’s nothing more frustrating than this. Do you think he would’ve checked the entire order since the cashier got the first part of the order incorrect? extremely frustrating I would never go back here. This is not the first I’ve had a problem here the one on 347 in Nesconset is the best one around

Tim Andson

Got the chipotle chicken avocado sandwich and went to go eat it and 95% of the avocado were black which made the sandwich inedible. Digesting I will never return to any Panera location after this visit

The Mortician

There is nothing special about it, just the opposite. Rude & impersonal customer service. Food is the same as any fast food chain but costs more. This particular Panera was filthy. Food stains on the walls! I will never go to a Panera again.