yoselin garcia

HORRIBLE experience! I went thru the drive thru and was told to make 2 turns and stop at main entrance and I ended up waiting over 30 mins for 2 combos. I ended up going inside and letting them know I had been out there parked for over 30 mins and then they had the audacity to ask what my order was ? I TOLD THEM MY ORDER & they pull out my food all cold and my large fries were not even filled up as they should have and the workers were rude and unprofessional.

Zizwak K

I have NEVER left a review in my life, but I felt I needed to for the people in the drive thru who are unable to see the filth. It's absolutely disgusting in here! I honestly can't describe it properly. It made my skin crawl!! Behind the counter is worse than the front! The floor and counters were absolutely covered in trash, dead bugs and old food. I honestly can't believe they haven't been shut down.

+2

JDM MOTOR WERKS

Please tell me why there is a drive-through, if they have everyone that orders pull to the front of the building to wait just so they look good on the drive-through times. I've been here over 26 mins for 2 simple combos. How is that customer service. Now whats going to happen is that the owner of this location will tell me they are sorry and go to Heyjack.com to file a complaint. What good is that if nothing changes. Poor customer service with horrible wait times. Something needs to change at this location. (June 8th 2025 6:23pm) white jeep compass

Desteni

We have been sitting here for at least 30 minutes. We finally got the food and it was wrong, someone elses order maybe but it wasnt ours. We tried telling the woman in the window but she just kept saying that it was right and we did get everything. For this woman to dismiss me when our order was clearly and obviously not there is so insulting, infuriating even. My husband is currently in there trying to sort it all out. This was our first time trying this location. WE WILL NOT BE BACK!! So.. just found out the evil woman in the window is your manager?? She just told a young Employee she didn't have time to help him too because she's busy evidently she screamed it at him and made him cry! PLEASE FIX IT!

Alondra Gonzalez

We pulled into the drive through while sitting there waiting for our food another car pulled up to order and asked for a Spanish speaker instead of trying to accommodate the request the employee proceeded to make fun of the customer right in front of us saying “oh you no speaky English” while laughing . She was extremely unprofessional and we will not be returning due to her acting the way that she did . I would take a look into your employees and why they are so disrespectful to paying customers.

Olivia Wilkerson

My husband went here today to get me some curly fries and Jalapeno poppers. The poppers looked and felt like they were there since last night..... My fries were also extremely stale and cold. What a joke. I can't believe y'all seriously are serving this OLD FOOD to people. Have y'all not been trained properly in the food industry? I'm afraid y'all are going to get someone sick. I threw away all my food so my money was wasted completely. Never going to this one again. And let me find out the Main Street one does this too I will forever be done with Jack in the Crack. They also said to message them on their website and NO ONE contacted me back.

Elliot

DO NOT ORDER TO GO FROM HERE. They will just hand your order out to anyone; basically just gambling whether you will get your food or not since they don't check who they're actually handing the food out to.

Amber

The food was absolutely terrible! Tasted old. Like it had been sitting out for hours. Waste of money. What’s the point of contacting the website if NO ONE GETS BACK TO YOU??? I swear it’s just an AI auto reply. They don’t give a crap. Look at all the same reviews!

Didn't answer any of our questions. Kept asking is that all after every item we asking for. Both the cook and front clerk was staring us down. It was very weird and awkward and they still gave us the wrong sizes on all items.

Travis Watkins

Horrible service, took nearly 30 minutes to get our food, and then orders were not correct. Location was dirty. Had a Coca Cola Freestyle machine, but nearly all drinks and flavors were empty.

If this isn't the worst Jack in the Box in Texas it isn't for lack of trying. Took 20 minutes to get our order that we placed on the machine out front, once I received the order the reason for the delay was obvious, egg rolls cooked absolutely black. I ordered a sandwich, no drink, no fries, no dipping sauce. Got the sandwich fries and drink plus 3 sauces. They also missed the special order part of the sandwich. This was followed by a visit to the bathroom where I hope you don't want clean or private, with the misaligned door on the commode so you can't actually close it.

Unacceptable experience at Store #3800. My order (#260222075038838) was prepared at 1:50 AM for a 3:50 AM pickup - the receipt literally proves it sat for 2 hours before I could even get it. When I called to fix this, the staff was rude ("Who is this?"), and the manager, Laura, was even worse. She falsely claimed it was a "DoorDash order" and they didn't have to help, even though my receipt clearly shows it was a direct Jack app order. She refused to even look at the order number and hung up on me. This is theft of service. Corporate needs to address the management at this Weatherford location immediately.

John Granger

Apparently you have to pay for condiments at this location when going through the drive through. $12 for a meal and they want 50 cents for condiments to go with it.