Bobby Chavez

I just bought a chicken sandwich the number 14 and was asked if I wanted cheese I said yes and I eat the sandwich with no cheese… so why did they ask?? Plus reguler fries in stead of curly?? Bro I’m dead ☠️☠️☠️☠️I’m working up the street I’ll be back about this… still don’t see the cheese!!

Miguel Esteban Luevanos

Best looking Jack in the Box I’ve ever seen. The food was great too. Definitely recommend this location on a late night. This place looks nice, but it had me waiting on an order for 30 minutes one time. The manager was kind enough to offer me a free meal due to the extended wait. Another day they wouldn't open the indoor dining by 8:30. Although the sign on the door states it opens at 8 am.

Modern Bird Travels

3/5 stars - Mixed Experience at Jack in the Box I recently visited Jack in the Box and had a mixed experience. On the bright side, some of the personnel were friendly and provided good service and information. The food was good and the facility was clean, which was a plus. However, some staff members in the drive-thru seemed impatient, which took away from the overall experience. Additionally, the app was faulty and the workers didn't seem to know much about it, which was frustrating. Overall, it's a decent spot for a quick bite, but they could work on streamlining their service and training their staff.

Joy Gonzales

The restroom was disgusting there was a bunch of poop in the toilet and the sink had a lot of graffiti. My daughter put no onions when we were ordering the food, when it came out there were a bunch of onions on her burger. Other than that everything else was good, but we won’t be coming back.

Matthew

Buns were smashed flat , fries were cold and hard, soda tasted like they don't remove the pop tops on the soda machine or clean it ever, tasted bad like mold

Miguel Hernandez

They put regular fries instead of curly fries. It was an online order so they seal the bag and i didnt find out until i got to work and was unable to resolve their incompetence i only ate the sourdough, not a fan of reg fries. I dont think ill be returning to that jack again.

Kitty R

Had asked for light ice on both drinks but they filled up the coffee all the way with barely any ice but didn't fill up my other drink and barely any ice. All the other jack in the box locations have filled it up all the way even with decent amount of ice and never had an issue with my order. The employees were rude about it too. I think I'll stick to previous locations 😅

Jorge Villalba

Loving the new remodel of the place! Good food and service! Although I do feel like I was short changed here with my popcorn chicken!

Alondra Martin

My boyfriend and I were waiting in line behind another customer to get our order taken. While taking the customer’s order, the employee at the register looked at us multiple times, and when she finished taking the other customer’s order she walked away completely ignoring us and started “wiping” down the laminated papers that were up against the counters. The customer that got their order taken notified another employee that we were still waiting for our order to be taken. We didn’t catch the employee’s name, but we saw that she was the team lead on shift. The team lead had short hair and glasses. This happened today 6/29 at 3 PM.

Cesar Silva

A few days ago I stopped by to get breakfast in the morning, I decided to go inside of the location, I wanted to eat inside. I approached the counter, while looking at the menu, this gentleman, whom I assume is the manager, walks up to counter and begins yelling at me. He stated that if I see that he is busy that I have to use the kiosk. Not even a good morning or a welcome to Jack in the box. First of all if you are busy how about you put up a sign stating use kiosk. It's not my fault that you are under staffed during peak hours in the morning. I've been a customer of this location for over 25 years, ever since I moved to Burbank, it's in my neighborhood. It's sad that corporations don't care about customer service anymore, they put these kiosks in and expect the customers to do their job, what's next? Cooking our own food? You've lost a loyal customer. I'll be taking my business to the Sun Valley location from now on.