Whataburger

Whoever prepared the biscuits and gravy for breakfast this morning, had to purposely over salt that thing because there's no way it could've been any saltier!! Also, all the carbonated soda machine…

MsQueenFelicia Morris

Ordered pankcake platter extra sausage pattie. A Bob no egg extra sausage pattie never got the extra sausage pattie on the platter took 25 mins to get my food I was late for work, whataburger not what it use to be.. IT WAS NOT LIKE I LIKED IT WHATABUGER ON DANIELDALE AND I-35

Brittany Snell

The service here seems rather slow. We placed our order at the drive-through and experienced a lengthy wait of twenty minutes. While our food was freshly prepared, the extended wait time was less than ideal.

Okay so i normally go to the desoto Whataburger but because I work around cedar hill I sometimes stop for a meal here. I’ve always had some sort of issue with my food either my fries size is wrong or my sauce is wrong or like today my chicken strip is tore up and looks disgusting. I’m giving two stars because I’ll give them the benefit of the doubt because I to work in food industry but it’s still no excuse that it happends so often. The line wait is also horrible u will have better luck at the desoto whatabugure I’ve never waited 40 minutes there. I always check my food and now drinks because I’ve also gotten those wrong. I guess I now have to make sure my food is intact before leaving.

Okay! You can try once or twice! Done Need to shut this one down. Where are the spervisirs, managers, district manager, owner 🤔 🙄 👀

3/7/2023- I've been going to this Whataburger because it is convenient to my drive into the office. I had been noticing some slip ups with my orders from time to time and also not all of the morning service crew having a heart of service. Nonetheless, I gave grace. It is puzzling to me that when ordering coffee how at times they don't think to offer condiments or know the difference between a yellow packet vs a pink. I'm Kosher, I do not eat any meat but I do eat eggs. I ordered 2 Egg Sandwiches with No Cheese and one with Jalapenos. The line was so backed up that instead of driving through, I went in. I was not even greeted until a lady came in and clocked in, maybe a supervisor. When I received my order, I did not think to check it while inside because I'm already rushing and inconvenienced by having to go in. Driving down the road and open my bag...there are two sausage sandwiches. All I kept thinking was what if I didn't look at the sandwich and just bit into it. Omg. I won't be going back. They have to do better. I took my food back and was late going into the office and this was frustrating. They made it right but it should have been right from the beginning.

Been to this whataburger last year in spring and it was good, now recently went twice in two weeks. Onion rings are undercooked and little soggy, burgers are little sloppy with too much mustard! Hope…

Been to this whataburger last year in spring and it was good, now recently went twice in two weeks. Onion rings are undercooked and little soggy, burgers are little sloppy with too much mustard! …

This location can never seem to get an order correct. If you order a drink make sure you ask for a straw. Don't except to get ketchup unless you beg for it. Napkins are an optional item as well. Staf…

I know whataburger has a reputation of being slow but BOY WAS THIS beyond expectations... \nWe waited AN HOUR for a mobile order!!! Then when we got to the window they told we should use we should'…

I know whataburger has a reputation of being slow but BOY WAS THIS beyond expectations... \nWe waited AN HOUR for a mobile order!!! Then when we got to the window they told we should use we should'…

Management needs to thoroughly review who was working at the Cedar Hill location on July 4 from 848-920PM. There was no one else waiting in store and drive thru was empty. It took 20, yes, twenty m…

stopped breakfast ten minutes early. i had ordered half my order manager stopped service. screaming breakfast is over and wouldn't let worker finish my order.

stopped breakfast ten minutes early. i had ordered half my order manager stopped service. screaming breakfast is over and wouldn't let worker finish my order.

You will experience the longest wait time in fast food drive thru history. They really should just shut this store down because it's not equipped to serve customers.

The worst whataburger ever. Long wait for old food. Grill chicken sandwich was drowned in sauce after i re ordered a fresh sandwich

So today I went to whataburger and I had order the honey bbq chicken the cheese wasn't not melted and chicken was cold very dissatisfied I will not be coming to this whataburger I will be drivi…

Pulled in to grab a couple of quick things for breakfast We could see a lot of people inside as we pulled around to the drive thru menu board. As we got ready to place the order, someone told us th…

The problem this store is having is they want to pay less as possible to hire people so they hire alot of younger people. I ended up getting sick after I ate a half cooked sausage biscuit sandwich it wasn't cooked fully I took it back to the store got my money back. I noticed the cook was at least 18 years old rather than hire a well experienced cook .Then you have a shift manager young black guy hiring his friends and friends of friends ever since then this location has done horrible and even the ratings have gone way down hill . Bottom line this store needs to clean house and re hire a whole new staff .

Tina Cadenhead

I've been to this location a few times. At night, only through the drive through but inside during the day.. all of the young people are nice and respectful but the older ones are rude...

Daniel Flowers

I went though the drive thru and was told "the lane was closed". If you can talk to me over the speaker why is the lane closed. This place always gives me a problem. Absolutely unacceptable, no customer service at all. This place needs a reorganization, and the drive thru staff need a class in respect and customer service. I wont be back.

Jillian Garcia

We ordered from the drive-thru line yesterday, and they forgot parts of our order. To make things worse, I got terrible food poisoning. Intense cramps, body aches, dehydration, and sickness. I almost had to go to urgent care. I won’t be frequenting this location anymore.

Felisa Owens

The service is awful. I went through the drive-through and ordered a number #1 and a spicy chicken meal. When we got to the windows we were given something totally different. I took the food back inside. They had me wait at least 20 minutes for another order to be made. I stood there. No manager acknowledged me until I asked for one. When I finally got my food, my #1 meal was cold and messy, and the buns were not browned on both sides. My order was a mess. The restaurant was nasty and the workers were mopping all around the customers. This was unsatisfactory. People were getting their orders coming and going and my order was still not ready. I finally asked how much longer it would be for my food. The manager said about 4 minutes. That still took another 10 minutes. I would not recommend this Whataburger to anyone. The food and the service are not good. Please, people, do not go to this location if you don't want to be made MAD!!

Veronica Wheat

I'm the only person in here the kitchen is full of employees. So why the hell did I have to wait 12 minutes for a number 1 with cheese. Had I not asked no telling how much longer I would have waited. On top of that half way through my burger I realized it was cold and raw on the inside. I thought it was just the veggies that were cold until I took it apart after realizing something wasn't right, it had a lot of cold spots through out the burger. Never df again at this location. 😡

Amany Haifa

Horrible customer service Ordered a double I got it. It was cold and dry. I even told the cook to touch her and she’s like yeah it’s cold. They make me a fresh one comes back with one knee Patty take it back. They grab one of the old meat patties put on the bottom and put the fresh one on top and customer service. Is this first time my last time I’m going to this location

Patrick Neumann

This is the absolute worst, slowest Whataburger on the planet. Plan on sitting in that drive-thru line for 15 minutes five of which no one acknowledges you. Then you can sit at the the window for another 10 minutes waiting for someone to acknowledge you. Go literally anywhere else

Mrs. Elock

How do I wait 15 minutes and my burger and onion rings are cold. They put a lot of mustard on my burger. I mean tons of it. The food was good before the remodel.

Patsy Rodriguez

I ordered an Ice coffee with creamer and I ended up with a plain black ice coffee. And since my wife picked it up, she didn't realize it was wrong. She said the young man that brought it out,walked so damn slow. And they took awhile to bring the food out, even though they didn't have anyone in the drive thru or outside. This place continues to be a disappointment. They new new employees and managers.

Nisi H

Waited in drive through for over 30mins just to receive the wrong order. Took it back so they could remake it. They took the receipt and another 20 mins go back I asked for some help from the slow girl up front who always seems to have no clue what’s going on. A guy comes up and he tells me my order isn’t even being worked on. So almost an hour of waiting on whataburger jr. That’s it’s. This place is TRASH the management is TRASH. They all just sitting talking about nothing but getting orders wrong and not working to correct the problem.

Aundra Peters

Run by a bunch of kids with no customer service training whatsoever!! Stood in line for 10 minutes while they changed shifts, etc. Five workers were standing at counter talking among themselves, they never acknowledged us. They were talking on their cellphones. They even looked at us and never spoke. A couple standing behind us left. My husband and I waited a a few more minutes and finally left. The service here is always the same the last few times we’ve been to this location no matter what time we go. We will not be going back.

Melissa Gonzalez

I'm an Uber eats driver been working since 5pm there wasn't anyone in line, they couldn't help me by bringing the food to the window. They told me to come inside, which is fine I did. Once I walked in they all laughed at me, one of them said if only I could say to people what I really want to say to them. Was that really necessary for anyone to speak like that to us. The manager was there and laughed as well. Very unprofessional at this place. If you are white.. Do not come to this restaurant.

adan morales

waited over 30 minutes , asked about my order and said they where still working on it . I asked to speak with the manager after noticing they were already serving a large group of people that came about 10 minutes after I placed my ordered and the manager ignored me . I asked to speak with the manager again and refused to come talk to me . When he finally decide to talk to me , he just approached me with a refund . Giving people a refund after refusing to come to you does not make it right , it just lets you know they don't care about the service they are giving you. Order came incomplete... Never going back to that place . No wonder it has so many bad reviews .

Tanesishia Wilson

Let's get into it...I always order from the APP, and I usually get my food served with a smile! October 13, 2024, I ordered from the app, and once the expected time had lapped 5 minutes, my husband went inside to get it. He came back with cold food and a story about a roach running through the restaurant. I walked back inside to exchange our food, and to my surprise, two managers were sitting at the table eating and laughing while the restaurant was in turmoil! The teenagers were struggling to cook and maintain order, and there was indeed a HUGE roach in the middle of the dining area. The young lady was kind enough to refund me, but I was highly disappointed and disgusted. Do better Cedar Hill.