Joe B (Joe)

Went through the drive-through to get an iced coffee. Had to turn around, go inside, and get them to put blueberry shots in and then add my own sweetener. Maybe if they spent less time horsing around while people wait for service and more time reading the instructions printed on the cup they wouldn't get reviews like this. Two and a half stars, rounded down to two.

Sean Hackbarth

Unfortunately, every time I order from this location, there are errors and mistakes with the order. Drinks are made without the proper sweeteners, as they have yet to correctly make a latte as ordered in the handful of times I've attempted mobile orders there. Even ordering from the drive thru does not ensure an accurate and correct service of what was ordered. Very disappointing for a franchise location that does not live up to the other Dunkin locations in the area.

Kristen Hanlon

Not the worst Dunkin I have been to, but far from the best. The staff they have at the drive through is interesting to say the least. Sometimes you get very professional, nice people. Other times, someone who sounds miserable as you place the order, doesn’t greet you or tell you the price when you get to the window- just hands you the food without a word. One of the cast of characters looks dirty. He has long dirty fingernails. I haven’t seen him in a bit, so maybe he’s gone. Just who I want handling my food! A few times, a girl at the window was hacking up a lung as she was handing me my coffee. I know it’s hard to hire good people these days, but damn. Also, one last thing - if I order a bagel with cream cheese, put some cream cheese on it. Nothing more annoying than biting into a dry bagel that has barely a quarter of a teaspoon of cream cheese spread on it.

Kadence Schluter

Honestly, I am not picky about coffee places but three times going here in a row they got it wrong every single time even when I specified clearly details. And when I asked for them to fix it, someone quickly talked back and gave attitude. Like I said, I’m not picky and never wrote a review for a place but I think people should just be aware and save your time and money.

lady croff

They literally mess up everything i order for delivery ... when im in person they get it right but due to being disabled i have to order to be delivered and every single time my coffee is disgusting they dont try at all especially because my coffee is very simple ... they go half ass on delivery orders complete waste of money and time

Ashwin Satra

Day 2 in a row and i got my loaded hashbrowns without a lid. The kids working here are not professional, they work in shorts. Slow service and order given incomplete, completed after reminder. I believe the name of the drive thru person was gazel. Drive thru no greetings or goodbye.

Robert Bauer

Chester Dunkin service is really bad. Waited 15 minutes for a bagel . I was the only customer inside and watched as the crew would rather talk with each other then get anything done. I also watched the crew member make my bagel after using the computer with the same gloves on . What’s the point of having them on.

Stephen Keahon

Drive through extremely slow service. They look under staffed. Also employee smoking cigarettes behind building where people are waiting in drive through, smoke coming in cars. I have kids. Find a different place to smoke. Just an update to this survey absolutely nothing has changed. Excessively slow service. After sitting in line for an extended period I drove over to Goshen and got served and came back to Chester and the car that was behind me was still waiting on live when I drove past.

Dina Goodger

Servers here are nice and fast. Rating is low because instead of maybe charging an extra couple of cents for less ice, they fill the cup halfway? Never seen that before. When I asked them to fill it to the top they said it’s policy that they can’t. I may have well just paid for a smaller size?

Roxanne Deliz

Went there to get a Hot Chocolate and a donut. I asked for the Chocolate covered donut and was told they only had certain flavors. When I went to pay for my order I asked if they had a Jelly donut and the boy yelled out “NO” with an attitude. This place shouldn’t have rude people working there, this kid should definitely work somewhere else so he doesn’t have to interact with people

Salvatore Liotta

The assistant manager on 8/21/24 is just a horrible person. Didn't have the respect to tell me in person that they refuse to accept a $100 bill on an order of over $20. There is always a line here, always a bunch of people so I know they have change. And using counterfeits as an excuse is weak and degrading to say it to a hardworking individual trying to enjoy a coffee on his day off. I'm done with this place. I will drive to washingtonville or Starbucks instead. The guy at the window needs to wait before he says negative things about customers, wait until they pull away at least.

Lisa B

I can’t for the life of me understand why they could never make a coffee correct. Caramel is caramel, hazelnut is hazelnut, French vanilla is French vanilla and so on and so on. It’s very disappointing to spend so much money on a “treat” for myself to ALWAYS be made wrong. Many have told me to stay clear of this Dunkin, I always tried to give them a chance. Not anymore. It’s so sad that workers can’t follow very SIMPLE directions.