Starbucks

I had an amazing experience at this Starbucks. Me and my husband were on the way to work do we stopped for some coffee where we were taken care of by Joshua. He was very sweet and provided great customer service. Give this man a raise. Ty Joshua

Didn't see any recent reviews so I wanted to make sure one was written. I go to this Starbucks everyday, and the customer service is outstanding. The whole staff is very helpful and is always in a good mood. There are other Starbucks close by, but I will stick with this one due to the friendly service and staff.

I got my order put in today and everything was amazing. Big shout out to Catherine & Alana! The customer service was great, and everyone had a happy attitude. Thank you so much for everything you guys do.

I come into the Starbucks almost every day. I bought my husband a coffee and they wrote a message on the cup. “Do what you’re scared to do “my husband came home and proposed to me immediately. Thank you so much for this place.

Got the Golden Foam Shaken Espresso which I highly recommend. Also got a sandwich. Prices are high but it just is soo good. They didn’t have the protein box so that was a negative, but the Shaken Espresso was bussin. There was also little wait in the drive-through. The location is also great with it being at an intersection. Good stuff☕️

Great staff. Upbeat and got my large order correct! Thank you!

Luke Pueppke

Got the Golden Foam Shaken Espresso which I highly recommend. Also got a sandwich. Prices are high but it just is soo good. They didn’t have the protein box so that was a negative, but the Shaken Espresso was bussin. There was also little wait in the drive-through. The location is also great with it being at an intersection. Good stuff☕️

Jeff Shaw

Great staff. Upbeat and got my large order correct! Thank you!

I love my Starbucks!!! 🥰 The dragonfruit refresher is my favorite drink. I like the passion tango tea also. The Holidays are here with the new menu and I have come to love the peppermint mocha coffee too 😋 They're very good about asking if my puppies want a pup cup every visit too, which is so sweet and thoughtful 😊 💕

Ordered coffee and forgot to tell them I wanted it iced..not only did the barista remake my drink but she gave me the hot one too!!

My favorite Starbucks & i pass 5 on my way to work. The staff is the best and are a few steps above the other locations. I love the notes written on my cups. This Starbucks makes my morning!

5 OUT OF 5! The girlies here always make my drink so GOOD! 😩But today especially they put all their love into my drink my iced brown sugar shaken expresso with cold foam was heavenly 🤩

Lisa Carlson

I love my Starbucks!!! 🥰 The dragonfruit refresher is my favorite drink. I like the passion tango tea also. The Holidays are here with the new menu and I have come to love the peppermint mocha coffee too 😋 They're very good about asking if my puppies want a pup cup every visit too, which is so sweet and thoughtful 😊 💕

Brenda Collins

My favorite Starbucks & i pass 5 on my way to work. The staff is the best and are a few steps above the other locations. I love the notes written on my cups. This Starbucks makes my morning!

no

5 OUT OF 5! The girlies here always make my drink so GOOD! 😩But today especially they put all their love into my drink my iced brown sugar shaken expresso with cold foam was heavenly 🤩

Typical of Starbucks, the coffee is great but the price, not so much. This one is convenient for me. Seating is fine, but some of the wooden seats are a bit hard if you sit for too long. The entrance to the parking lot is a little cumbersome in a long vehicle, but I made it around the curves ok in a full size truck. The outdoor seating (see pic) is right on Highway 26, which is very loud with traffic . The WiFi is great, but I sure don’t like the requirement to get emails when you connect. Wish there was an opt out. For all the caveats, I gave them 4 stars, but I am sure I will return.

One of the better starbucks in the area, the staff are very friendly and make an effort to remember your name and brighten your day. The coffee itself is typically quite good, I've had a few cups that weren't the best quality, but never any that were just undrinkable. The menu is a bit small, but every drink seems to be at least relatively customizable.

I really like this Starbucks. Plenty of room to sit and a wraparound patio which will be nice when the weather is nice. The only problem I’ve found is that the wifi is painfully slow. I’ve tried to work from there a couple times and had to leave because things were taking too long. That’s the only reason I had to ding them one star.

As good as any other Starbucks regarding service and selection. They aren't an easy location to get in and out of even with the drive-thru. Sometimes the service is a bit curt, but most of the time it is good.

I love my Starbucks but it getting to the point where I just don't want to wait anymore. I figured out my average wait time to get any drink it about 15 min. Let's not even talk about the drive through....... its more like 30min. This seems to be the norm now for most Starbucks.

Mainly go through the drive through here. It is a very tight parking lot and drive through. The staff is always super nice. Our doggie loves to get his special pup-a-Chino! (Whip cream for free). They have gotten a special order wrong a couple of times and we had to go back. They fixed a new drink and have is a coupon to make it up. Oh no.... They have a sink hole starting...

Mike Robb

Mainly go through the drive through here. It is a very tight parking lot and drive through. The staff is always super nice. Our doggie loves to get his special pup-a-Chino! (Whip cream for free). They have gotten a special order wrong a couple of times and we had to go back. They fixed a new drink and have is a coupon to make it up. Oh no.... They have a sink hole starting...

The best part was that they had mugs for inside drinking! They regular coffee was good. Not bitter like usual. The service was non-chalant with almost an attitude initially, but then after several "thank you very much's," it softened. The atmosphere is getting a bit sticky like a Dennys. Didn't want to lay down in a leather recliner, so I chose the one table, and it was not comfortable or totally clean. It also rocked a bit.

I can’t believe they have raised their prices so much. A blueberry muffin is $4:50 which comes frozen to the store so it’s not like it’s made there. I won’t buy one again. Also if they are out of anything and ur in line you are stuck !!!

Doctor Pepper

I can’t believe they have raised their prices so much. A blueberry muffin is $4:50 which comes frozen to the store so it’s not like it’s made there. I won’t buy one again. Also if they are out of anything and ur in line you are stuck !!!

Angelo Joseph

The best part was that they had mugs for inside drinking! They regular coffee was good. Not bitter like usual. The service was non-chalant with almost an attitude initially, but then after several "thank you very much's," it softened. The atmosphere is getting a bit sticky like a Dennys. Didn't want to lay down in a leather recliner, so I chose the one table, and it was not comfortable or totally clean. It also rocked a bit.

I like Starbucks, but this one store needs some attention. It was closed during the day “unexectantly” (per the paper sign on the door) and the drive thru is slow. We avoid this particular store, though they have a good location. If they’d fix their staffing problems, I’m guessing it’s be a good store.

Unpredictable. Some staff serve at a 5 star level. Others are difficult to interact with, and almost impossible to communicate with, to the point where you can't do a transaction. On other points, store location and upkeep is generally pretty good. Usually has a good selection...only ran out of items a few times.

We ordered pumpkin loaf and it was stale and hard. 4 iced lattes, 2 loafs and one cookie was $40! At those extreme prices I would expect better quality food.

The service was awful till I got the managers attention. She made up for it being sweet but it was nothing but kids working there.They ignored my existence for 15 min.Poor manager deserves a raise 👏 she's basically babysitting people's bad children who want paid with no effort or skill set then whine how life's not fair and 15.00 should be minimum wage.

25-50-100… Go with the Bros! This is why Starbucks is losing market share. $5.28 ($4.28 + tip) for a 16oz iced coffee with 75% ice. Poor value. The same product at Dutch Bros is $3.25, or about 25% cheaper, the serving size is 8 oz more or 50% more than what Starbuck serves, and the Dutch Bros coffee is 100% better!

Frank Sobyak

25-50-100… Go with the Bros! This is why Starbucks is losing market share. $5.28 ($4.28 + tip) for a 16oz iced coffee with 75% ice. Poor value. The same product at Dutch Bros is $3.25, or about 25% cheaper, the serving size is 8 oz more or 50% more than what Starbuck serves, and the Dutch Bros coffee is 100% better!

Peter Shirley

We ordered pumpkin loaf and it was stale and hard. 4 iced lattes, 2 loafs and one cookie was $40! At those extreme prices I would expect better quality food.

J J

Unpredictable. Some staff serve at a 5 star level. Others are difficult to interact with, and almost impossible to communicate with, to the point where you can't do a transaction. On other points, store location and upkeep is generally pretty good. Usually has a good selection...only ran out of items a few times.

This location is a complete hit or miss; there is very little consistency. They are either fantastic (fast service and perfect orders) or completely terrible (drinks made completely wrong or sloppily, very slow service, items missing from orders). I have placed mobile orders and had them ready within minutes despite being fairly busy, and I’ve placed mobile orders and had them not be ready for over 15 minutes despite there being very few customers. I have been here every day of the week in the mornings, and by far the absolute worst day to go is Sunday. The worst experience I’ve ever had was when I placed a mobile order about 12 minutes before I arrived at like 6:15 am (about 2-4 minutes after my expected pick up) and my order was not ready. Normally I wouldn’t be upset, especially if they were busy. But when I arrived there were no other customers inside and no one in the drive thru lane. Even so, not a single employee was behind the counter. There were 2 employees standing next to the food display case and 1 sitting down at a table in the lobby. Once I walked in and stood by mobile pickup, that was when they finally realized they had an order. Despite mine being the only order, they still managed to not make my drink properly; it was so bad I could barely drink it but I didn’t have time to go back to ask them to remake it. I worked at Starbucks for a little bit a while back, so I understand that there is always some degree of inconsistency, but customers shouldn’t have to order plain iced chais in order to know that their drink is going to be made correctly. And I know the employees won’t care about this (who can blame them, they’re all underpaid), but I’m just about ready to not come back to this location.

I ordered blonde espresso iced lavender whatever. But apparently all they heard was pour all the lavender essential oils they had into my drink. I drink a lot of lavender coffee. It's supposed to be subtle not 3 vials of lavender oil lmao. It tasted like drinking my own bath water.

My mom and I stopped to buy two small drinks that totaled to about $12, everyone was nice but when we got to the register the girl at the window stuck out the device for us to pay without telling us anything, my mom proceeded to pay and was shocked when the total was almost $20, we realized that the tip was added automatically, the girl realized it was an accident and instead of letting us now, tried to play it off as if nothing happened saying “it’s okay, don’t worry about it!” We usually leave tips, but for it to be automatically added, and then the employee realizing what happened seems kind of messed up.

Pathetic customer service… they apparently ignore customers in the lobby to serve the drive-thru. Just stood at the counter for almost 5 full minutes with multiple workers seeing me and completely ignoring me as they filled order after order in the drive-thru. Never going back here!

Lately when I visit this store the service has gotten worse. Often other employees do not help the cashier to expedite service. Instead they stand and do nothing. Also I’m tired of having to wait to to be able to get cream for my coffee because they no longer put it out. The Starbucks in Southlake never has these problems.

If I could just write a review and with no stars I would, this was my second time at this location didn’t have a nice experience the firs time, but this time I was completely ignored for at least 5 min standing in front of register so I left. I could’ve order ahead on my phone but didn’t have it with me I was going to pay with my watch, as a gold card member for 10 years this really disappointed me.

I have purchased coffee from this locations multiple times. Today I got a coffee at the drive through and came back later after running some errands. I stopped inside to use the restroom and asked to purchase a refill with the same cup I had from earlier and was informed they would not honor the refill price since I was not inside the store the whole time. I walked out. They just lost a loyal customer for trying to nickel and dime me. Very disappointing.

I would never go back to this Starbucks for whatever reason the inside is closed. I pre ordered my order as I do as a loyal Starbucks customer. As I got in line in the drive-through since the inside was an open I noticed some people were allowed to pick up drinks when I asked about it I was told they were a regular customer. I take offense at being treated this way as I too am not only a regular Starbucks customer but a loyal one. I could not ever recommend thislocation. this during customer appreciation week. I'm thinking maybe I need to take my loyalty somewhere else

Today's visit I watched the lady spill my drink on accident. Just a little bit, but instead of refilling it she put the lid on and gave it to me. When I asked her to put more in it she just said it was only the cream, like I didn't want her to fill up my $6 drink anymore. She eventually did but not happily. Last week I picked up a sandwich and drink. When I got home to eat I realized the insides of my sandwich were almost all missing, like it fell out when they toasted it or something? I don't know but they went ahead and packaged it for me to pick up anyway. See picture. This was an expensive stack of bread.

This is America. A country that’s free and has water for all. Yet Starbucks insults our legacy by charging for water and ice. It is an act so un-American it spits in the face of the values our forefathers fought and died for. To deny something so simple, so essential, is to trade liberty for greed. Starbucks, you don’t just charge for water — you charge against America itself. And we, the people, will not forget it. Land of the free water. thanks and gig em👍🏼

Starbucks and Uber drivers both be like... 😵‍💫🪨

So disappointed in this Starbucks. EVERYTIME I order a venti they short me. It’s always filled like they were pouring a grande!

Rebecca Eaton

Today's visit I watched the lady spill my drink on accident. Just a little bit, but instead of refilling it she put the lid on and gave it to me. When I asked her to put more in it she just said it was only the cream, like I didn't want her to fill up my $6 drink anymore. She eventually did but not happily. Last week I picked up a sandwich and drink. When I got home to eat I realized the insides of my sandwich were almost all missing, like it fell out when they toasted it or something? I don't know but they went ahead and packaged it for me to pick up anyway. See picture. This was an expensive stack of bread.

Christina Reagan

This is America. A country that’s free and has water for all. Yet Starbucks insults our legacy by charging for water and ice. It is an act so un-American it spits in the face of the values our forefathers fought and died for. To deny something so simple, so essential, is to trade liberty for greed. Starbucks, you don’t just charge for water — you charge against America itself. And we, the people, will not forget it. Land of the free water. thanks and gig em👍🏼

Yo Yo

Starbucks and Uber drivers both be like... 😵‍💫🪨

Steve Mueller

So disappointed in this Starbucks. EVERYTIME I order a venti they short me. It’s always filled like they were pouring a grande!

The employees at this location are very rude. I placed a mobile order on my way to the store thinking it would give them more time to make my order. I pull through the drive thru and they tell me “you placed your order 3 minutes ago and we have 5 orders ahead of you so please go through the drive thru again.” This makes absolutely 0 sense because if I just ordered through the microphone it would be ready by the time I got to the window. So if anything I’m helping you by giving more time. Anyway. I then proceed to wait at least 5 minutes for the person in front of me to get their order which was a waste of time since I had to go back through but was trapped. I then come back through and go straight to the window since I already checked in for my order. The girl at the window then tells me to stop at the microphone next time because “they didn’t know what was happening” even though they did know because they told me to come back through. I explained to her that this is my second time around and my order is ready she then just stares at me spitefully and says well we had 15 orders ahead of you. Somehow the number tripled….She then gives me a bread that I requested be warmed and it was very cold. This is a repeated experience with this specific location. I place mobile orders and pick them up shortly after in the drive through all the time and have no issues. I understand they’re are busy but no need to be rude and if you have too many orders then speak to your manager about more staff do not take it out on me a customer.

Online ordering was temporarily turned off at this location, so I joined the long drive-through line. While waiting, I noticed ordering was available again and placed an order through the app. When I reached the speaker, I was told I shouldn’t have been in line until the order showed ready, which felt unfair given the earlier system issue. This could have been avoided if online ordering had remained available or staff had handled the situation more understandingly.

Me and my boyfriend order ahead in the app we arrive and give our names in the drive thru. The lady then proceeds to say that we may have to loop around because it's not ready yet, which makes no since. It should be as if I ordered right there in the drive thru. We loop around and have to wait for an additional 15 minutes as other people order and get thier drinks. We drive straight to the window and then proceed to get a lecture from the same female and very disrespectfully for not stopping at the box. She should know we already came thru once and she is the one who said to loop around! This location needs a better system and customer service training.

Watch out at this place. An employee here didn't give me a receipt because she had given herself a tip without me knowing

They are very rude and and they lied to me when I got something

Gage Atkinson

They are very rude and and they lied to me when I got something

Lucaloco99

Horrible service they were lying and being mean

Maggie Gildersleeve

Me and my boyfriend order ahead in the app we arrive and give our names in the drive thru. The lady then proceeds to say that we may have to loop around because it's not ready yet, which makes no since. It should be as if I ordered right there in the drive thru. We loop around and have to wait for an additional 15 minutes as other people order and get thier drinks. We drive straight to the window and then proceed to get a lecture from the same female and very disrespectfully for not stopping at the box. She should know we already came thru once and she is the one who said to loop around! This location needs a better system and customer service training.

Neal Steinbrecher

Watch out at this place. An employee here didn't give me a receipt because she had given herself a tip without me knowing

zoey zift

The employees at this location are very rude. I placed a mobile order on my way to the store thinking it would give them more time to make my order. I pull through the drive thru and they tell me “you placed your order 3 minutes ago and we have 5 orders ahead of you so please go through the drive thru again.” This makes absolutely 0 sense because if I just ordered through the microphone it would be ready by the time I got to the window. So if anything I’m helping you by giving more time. Anyway. I then proceed to wait at least 5 minutes for the person in front of me to get their order which was a waste of time since I had to go back through but was trapped. I then come back through and go straight to the window since I already checked in for my order. The girl at the window then tells me to stop at the microphone next time because “they didn’t know what was happening” even though they did know because they told me to come back through. I explained to her that this is my second time around and my order is ready she then just stares at me spitefully and says well we had 15 orders ahead of you. Somehow the number tripled….She then gives me a bread that I requested be warmed and it was very cold. This is a repeated experience with this specific location. I place mobile orders and pick them up shortly after in the drive through all the time and have no issues. I understand they’re are busy but no need to be rude and if you have too many orders then speak to your manager about more staff do not take it out on me a customer.