John Dada

If you want fresh chicken and not that "it's still fresh leftover chicken from yesterday" This is the place to go to. The meat still looks white not like at other places where it looks yellowish or over burnt all you taste is chard or hard jerky... The chicken is so good here it taste like it's really healthy. Other than that this place is great the workers are always nice to men even tho they are wearing their mask I know there always smiling... Thanks to the big boss man there for explaining to me how they cook their chicken I just never ever had freshly cooked chicken so soft and so moist

Fish

El Pollo loco's is a nice classic restaurant to go to. I really enjoy eating their classic chicken burrito. The marinade they use is delicious and the meat is always soft and well-cooked. It's my favorite thing to get when I come here. Their other chicken is very flavorful and worth getting. The pricing here isn't bad either.

James Whyte

Ate inside for a change. Cashier and team were very nice and helpful. Flavor for the chicken avocado burrito just wasn’t there, and not for the keto burrito either, both were further handicapped by the undercooked, powdery tortillas. Chicken tortilla soup was pretty good, although hot. Probably more like 3.5 stars but I just couldn’t get past the lack of taste for the burritos, so no rounding up.

Dan P

This place is dirty. This railing looks like it rarely gets clean. That glare is not from cleaning. If you see it up close, you would'nt want to touch it. And they are stingy on avocado.

Steven Andrade

This is the 3rd time I have to deal with bad customer service at this location. The manager with the tattoos is extremely rude and gives me attitude every time I go. This time specifically I made an online order that I picked up and she was visibly aggravated and proceeded to tell me that there was no order under my name but her coworker reminded her there was. She asked me what drink I wanted like she doesn’t work at a fast food restaurant and actually had to do her job. This is my third run in with her and I won’t be going back to this location. I’ve also been charged wrong in the past. This lady shouldn’t be working there she cant even work the POS system the right way. Awful service top to bottom. Do better.

XSV

I ordered a guacamole queso burrito order 8341 on 5/30/2025 @12:51pm Burrito was nasty with old chicken. I got it to go and I almost threw up eating it. Old shredded chicken not even the taco meat it usually comes with. Worst pollo loco and first time horrible food experience at this cerritos location.

Sean Callahan

I had a coupon for a 5 piece family meal. My order seemed to be ready too fast. I didn't even have to wait more than a minute. I have had severe diarrhea for two days. My wife had an upset stomach as well after eating a small amount. I tried to work this weekend.....( I work at a grocery store and 4th of July week is probably one of our two busiest times) I had had to go home sick which to say upset my boss and co workers. They have to work harder since I'm not there . Not fair to them.

The Crusader

I have been here a couple times with me and my wife always have some sort of attitude and also they don't follow directions when you ask him well done browned the chicken. Today some Mexican girl or Hispanic girl at the drive-thru I asked her that the legs were not well done but she came back with some old wings which I didn't see until we got home bad service and bad food 🤮

Stephen

Payed for a three piece meal got a two piece Just didn’t have time to check it before I left..

Tara Brooks

Not happy, from the pictures on the menu, my mom ordered one salad, I ordered the other next to it....double chicken salad(note the picture has it in the shell) second picture is what I ended up with and was told that was what I ordered....some shell less salad with corn???? Not in the picture. For shame on us for not checking the order before we left the window. For shame on them for naming other salads after the pictures on the drive thru menu!