Dunkin'

Skylar Pettit

Most times the wake up wraps are warmed way too much and the wrap gets hard as a rock. This morning it was so burnt the cheese was charred but I went back in and they remade it and were very nice about it. I wish the wraps were consistently better. Below is the bad wrap then the one they remade.

Katie Dobiel

First I want to recognize that it was very busy. And the ability to take credit payments was down. That being said I expect to have my order taken before the person behind me. It doesn't matter that they are a regular and I'm not. I felt like I was not as important. And my order had to be sent back. The drink I received was completely wrong.

This is one of two Dunkin shop I habitually visit. A year or so ago this was my favorite one. Super friendly staff and they never got my order wrong. They have seemingly an entirely new staff now. The past 4 times in a row they have either forgotten to give me all the items in my order or they made the drinks incorrectly. I have gone back a couple of those time and they corrected it, but the consistency of the mistakes makes me avoid this location now as I expect an issue every time.

Alison Wells

I come here almost every morning but after today I’ve decided I’m tired of everytime I order my order being wrong. I don’t drink caffeine so I usually get a hot chocolate or a hibiscus tea but everytime I either have to check my drink before I leave or by the time I get to work I’ll notice that, while it has my sticker with my name and order on it, the drink will be wrong. It sucks cause this is the only dunkin on my drive to work but I’m tired of my drink order being wrong.

Deb Larkin

Food great - 30 minute wait to get a mobil order!!!

Ordered 3 large red-eyes via mobile app. when I got there, they tell me they didn't have any espresso, so they just gave me three large black coffees. But I had paid extra for espresso via the mobile app they couldn't figure out how to return my $$ and went away to help another customer. The manager was on the phone at the counter and too busy to speak with me. 1/10 do not recommend. Why even prepare if there isn't an ingredient available? will not return and I recommend you stay away

Thomas Kearns

It was VERY slow. Took them 30 minutes to get my order.

Geri Blair

Staff was talking instead of helping customers. I ordered a medium hot latte, it was half a cup and it was cold. I will never go to this dunkin again.

Jacob Sulpice

9:40am on a Thursday. waited 10 minutes at the counter. Eventually gave up and left. Four people running the drive through, no one working the inside register. Didn’t even have someone say “we’ll be with you in a moment” or something. Looking forward to the Starbucks coming to Delaware Avenue so I can actually get a coffee.

Katrina Medert

less than halfway into my coffee a large red strand of hair came out of my straw. absolutely disgusting

Christina Esposito

What a dump! I got verbally assaulted with foul language via drive thru! Place smells of pot as soon as window opens! Customer service is NOT their thing for sure!! Very very disappointing long wait times ! I’m still waiting for District manager to call me!

Cheryl Stone

FOOD POISONING! I lost 7 pounds in 1 night. Didn’t feel better till a week Later. So so sick. Whole family went down, we ordered the coffees. I should’ve know better based upon the front of the store being unfinished for 6+ months. Wires and zip system exposed. If you value your health stay away!!

S Agans

I wish I could leave no stars. We stopped at this location yesterday to grab coffees while we were in the area running errands. We ordered 2 Frozen Coffees and waited a long time to get them. After getting them, we went a block away to the grocery store. After take a few sips, we decided to take the drinks back. They did not taste right and almost had a metallic taste to them. We went back and asked for a refund and were told that no one there could process a refund and she could remake our drinks. We gave her the opportunity to remake them but went with Iced Coffees instead. She gave us 2 large drinks that were filled with half n half and ice. I really wanted my money back now and was told to call today and speak with the manager. Either the location is closed or they don't have working phones because when you call, it goes straight to voicemail. Don't waste your time or your money here. I got ripped off. Update: the store manager reached out to me the day after this review was posted. She apologized and was going to put a gift card in the mail that day since I wasn't in the area for a refund. It's been 2 weeks. I got ripped off.