Febi Ibrahim

I placed an order for two pick 2 for dinner and my husband went to pick it up they did not have the cookies I ordered and they replaced it no problem but when he came home one of the meals were missing I called the store and they said that the doubled checked the order and it’s there and if I have an issue to contact customer service It was sad how they handled the situation I always went there at least once a weak I don’t know how I feel about the east meadow Panera bread I wanted to mention that they also tried to give the customer service number missing the last four numbers!! Manger :Maria and I spoke to Nolia Very disappointed

joyzee dja

This Panera location is the worst for customer service. The staff have no personality. No one smiles. NO ONE. Doesn’t even ask “How can I help you?” Whoever is at the counter will just look at you waiting for you say something. I go here because this is the one closest to me. I’ve overlooked the customer service and abad atmosphere here because of proximity. But today is the last time I’m ordering here. Everyone that works in this location needs to be retrained.

Sue Granados

This was one of the most unprofessional customer service experiences I’ve had at a Panera Bread location. I made a simple, polite request for a cup for coffee and was met with clear attitude and disrespect from an employee (Amy). There was no provocation or reason for the tone I received. I asked to speak with the manager, expecting the issue to be addressed immediately. Instead, the manager responded, “I’ll speak to her after her shift,” which effectively dismissed my concern and showed a lack of leadership, accountability, and customer care. Customer service issues should be addressed in real time, not brushed off. This interaction reflects poorly not only on the employee, but on management’s standards and training. Panera positions itself as a customer-focused brand, yet this location failed to meet even the most basic expectations of professionalism and respect. I strongly encourage corporate leadership to review the management practices at this location.

Azukar

The 1 star is only due to the horrendous parking lot they have. Potholes EVERYWHERE. It's been months and no fix. It's a shame, u gotta decide whether u get some food or pop a tire. Please fix the parking lot this is outrageous.

Sabitri Grappone

The soup was ok on 11/7/25 visit but the sandwiches was all bread not the first time ,u charge so much u should at least add what suppose to be in a sandwich

Arman

Extremely poorly managed restaurant. They seem to ALWAYS be backed up with the mobile orders, and even after you can see on the screen that your order is ready for pickup, they just leave the order back there in the kitchen knowing that you’re waiting for the order. No sense of urgency or care whatsoever. Not to mention it’s impossible to get an employee’s attention because they’re all always hiding behind the kitchen, avoiding serving anyone who’s standing at the counter. It’s like trying to hail a cab in midtown Manhattan, and failing. Either this restaurant is woefully understaffed, the employees are poorly trained, or both. It’s evident that the manager is terrible at their job and should be replaced immediately.

Asad Ali

I ordered barc cheddar soup they gave me squash soup I ordered it online and found wrong item when I reached back in left msg online no body contacted me back wish I can give them 0 srar

Nicole Valentino

Waited over an hour for a bowl of broccoli cheddar soup. The employees were rude and let my boyfriend’s food get cold and served him the wrong sandwich. This service was terrible the food was terrible the prices were terrible this experience was terrible.

Dr.Anju Nair

I had a horrible experience with the staff and Manager Karl at this store.Inspite of being their loyal customer for years,they treated me with utmost unprofessionalism and extremely rude behaviour.They messed up(gave me a completely different sandwich)my online rapid pick up order and when I called in to enquire,this guy Karl said he couldn't even find my order and wasn't even willing to listen to my concerns.No apologies whatsoever,only this pathetic entitled behaviour with undertones of racist attitude! Really deplorable behaviour for a guy who works for this establishment and is too lazy to admit mistakes to their customers.Never coming back here.There are plenty of restaurants around that respect and treat their loyal customers kindly in this country!This Panera store is not one of them!!!

William Kucmierowski (Brimstone)

Helpful and patient staff. Good service. Clean location with a lot of seating and parking. Great for a quick lunch or a small business meeting. **UPDATE - From 5 stars to 1. I Hate this location now. Staff couldn't care any less about the patrons. It's a complete mess with trash everywhere. The "kitchen" looks at you sideways when asking for water or butter... not one person at front to take order - is all computerized. The staff is too busy giggling with each other rather than working. My food was cold (I got a sandwich), but the soup was nuked too hot. Huge fall from grace. If anyone wants to combat me on these remarks and updated review... take a gander at the video I posted along with this. Thumbs down. Let me know when you clean house and clean house. ***Also - I DID let someone know about the mess and that there weren't any clean tables, I was told that the "dining room" people weren't in and they'd clean a table for me... spoiler alert... they didn't.

Thomas McNamee

Panera Bread pricing has gotten out of control. $21 for a half a sandwich a bowl of soup and a fountain drink. All the Paneras are so beat up and dated. The East Meadow location is falling a part. They better step up there game before it is to late. The North Babylon / Deer Park location went out of business recently. FYI all the comments about waiting on line with one cashier is true. They have one person at lunch. You spend your hole lunch break on line.

+2

Hikaye Adam

I did my order kios and picked everything. They had my notes and everything but looks like they prepare orders the way they want it. I wasted my time and my money.