Subway
Sandwich · East Syracuse
Über Subway
Located in East Syracuse, Subway offers a casual and convenient dining experience with a focus on customizable sandwiches and salads. We provide a variety of health-conscious options, perfect for a quick and satisfying meal. Enjoy the flexibility of choosing your ingredients and creating your ideal...
Located in East Syracuse, Subway offers a casual and convenient dining experience with a focus on customizable sandwiches and salads. We provide a variety of health-conscious options, perfect for a quick and satisfying meal. Enjoy the flexibility of choosing your ingredients and creating your ideal sandwich. We are rated 3.6/5 based on 203 reviews and offer several convenient service options, including curbside pickup, delivery, takeout, and dine-in. Our restaurant is wheelchair accessible, ensuring a comfortable visit for everyone. We are open for lunch and dinner, with varying hours throughout the week.
Was Kunden über Subway sagen
This Subway receives mixed reviews. Many customers praise the friendly and efficient service, especially mentioning Ida and the morning/afternoon staff. However, numerous complaints cite inconsistent hours, frequent out-of-stock items, and poorly made sandwiches.
Ideal für
Tip: Avoid going after 1 p.m. due to staffing issues. Check the soda nozzles for cleanliness before using.
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Bewertungen von Subway East Syracuse
Clean facility friendly staff
Quick service, yummy sandwich!
Great location and food.
A nicely staffed generic subway.
Fresh bread for sub and a wrap
Subway and Jreck are my favorite
Roast beef on white bread
love their flatbread
Staff is always helpful
Service was great!
Great subway!
Great Service for Door Dash Delivery
Love subway it's the Italian herb and cheese for me.
Clean with friendly staff. Enjoyed my visit
I eat tuna sandwich delicious Going in and out fast
ok good clean food
Nice clean friendly atmosphere
Great subs but out of rolls or lettuce sometimes I guess due to supply issues
Great sub the cold cut combo wish they'd bring back the turkey ham & roast beef combo.
Staff was friendly and hospitable. Great service during lunch rush!
They are reasonable priced with freshly cut vegetables and plenty of options on relishes andc
The sub was amazing until the dog and cat duo at my house, ate it.
Staff is super friendly. Restaurant always clean.
Much healthier option for"fast food" in comparison to other choices! Employees here were friendly,knowledgeable and efficient!Excellent choice for a quick lunch or dinner break or parents who need a quick place to stop and eat with the kids!
We ate dinner at Subway on Thurs 5/25/23 & a great employee waited on us. A young male made our 3x12 foot long
Amazing customer service, very clean establishment, and fresh vegetables, meat, and bread! This is the best subway I have been too and will continue to visit this location!
One woman there alone handling customers like a professional, great service! We will be back!
Place was clean service was very good polite knew all the things that were there for sale a great place to go and sit to have lunch,a family get together even a birthday party
This was absolutely awesome!! Best ever subs! Clean and the staff is awesome. I will definitely be going back.
It is a nice stop to pick up a quick meal!
Ida and the girls are amazing! They pretty much know what sub I'm going to get every time I come in. The service is fast, friendly, and accurate. Even when they are slammed busy they still take time to chat and are extremely personable. They make you feel like you truly matter and not just like you another random customer. From the first time I walked in to this site I felt welcomed and comfortable. Some people may say "It's only a Subway, why are you raving so much about them?" Well, because these are THE NICEST, MOST POLITE sub making people I've ever seen in any subway! I've driven out there on my day off to get a sub from this location (30 minutes from my house) simply because this crew is amazing and my sandwich is always, ALWAYS, perfect...and I have a subway site 8 miles down the road from where I live!
One of the best subways I’ve ever been to, the staff are amazing. Can usually find a good deal on the mobile app to save money since prices have increased.
The two girls that work there in the morning and the afternoon on the weekdays are amazing. They work fast and they are able to get through the line h rush very effectively they are always pleasant and kind. They even have time to make us customers laugh, it’s always a pleasure to get my lunch from this location!! The subs are always fresh and taste amazing.
With a variety and versatile of meats and vegetables there's a good selection of Subs to choose from. At least three bread to choose from, go multi grain just for the stomach health or just go plan white Italian it's your choice really and don't be afraid of the cheese bread not my favorite. A good melt is the steak, but it's better fresh than letting it sit in the fridge. Can't go wrong with a tuna fish Sub with banana peppers, lettuce and tomato. There's cookies about five to choose from, recommend the oat meal raise.
One of the best subways I’ve ever been to, the staff are amazing. Can usually find a good deal on the mobile app to save money since prices have increased.
It is a nice stop to pick up a quick meal!
With a variety and versatile of meats and vegetables there's a good selection of Subs to choose from. At least three bread to choose from, go multi grain just for the stomach health or just go plan white Italian it's your choice really and don't be afraid of the cheese bread not my favorite. A good melt is the steak, but it's better fresh than letting it sit in the fridge. Can't go wrong with a tuna fish Sub with banana peppers, lettuce and tomato. There's cookies about five to choose from, recommend the oat meal raise.
The two girls that work there in the morning and the afternoon on the weekdays are amazing. They work fast and they are able to get through the line h rush very effectively they are always pleasant and kind. They even have time to make us customers laugh, it’s always a pleasure to get my lunch from this location!! The subs are always fresh and taste amazing.
Ida and the girls are amazing! They pretty much know what sub I'm going to get every time I come in. The service is fast, friendly, and accurate. Even when they are slammed busy they still take time to chat and are extremely personable. They make you feel like you truly matter and not just like you another random customer. From the first time I walked in to this site I felt welcomed and comfortable. Some people may say "It's only a Subway, why are you raving so much about them?" Well, because these are THE NICEST, MOST POLITE sub making people I've ever seen in any subway! I've driven out there on my day off to get a sub from this location (30 minutes from my house) simply because this crew is amazing and my sandwich is always, ALWAYS, perfect...and I have a subway site 8 miles down the road from where I live!
It's okay
Service was friendly.
Fast service, good food, clean, friendly
Nothing special, our subs were great, customer service was friendly
Hubby has a stomach after eating there, I'm ok..
Friendly, cookie cutter subway. Place was clean and staff was cool.
Friendly service and super clean!
Another good value place.
i go here all the time, great staff and food service.
Consistent with the level of quality I expect from Subway. Rarely out of menu items.
I like the fast and friendly servers, it helps to maximize my lunch time with great tasting salads and sandwiches.
Great food and great service here. Seating area could use an update buy otherwise a great place for a quick, healthy meal.
Very friendly and nice staff. Had a great meal during my stopover recntly
I stopped for a sandwich at 5:40 pm Sunday Oct 3. Just want to acknowledge the service provided by Ben. He was courteous and friendly. More personable than most chain restaurant workers. I hope your manager sees this.
I stopped for a sandwich at 5:40 pm Sunday Oct 3. Just want to acknowledge the service provided by Ben. He was courteous and friendly. More personable than most chain restaurant workers. I hope your manager sees this.
Some what healthy quick lunch
Love the $5 footlongs
Not enough meat on the sandwiches.
!!!!!! is do know at plz in to brazil
Needs better deals
Great food, quick to get my order!
Its okay.I wouldn't go out of my way
Convenient at the time and decent prices
BREAD WAY TOO TOO SOFT.
I was surprised by the cost for one sub. The staff was very friendly and courteous.
They make decent subs here as long as the right person is working.
Very slow, some workers do their best and others have no clue.
It's Subway so you know, it's nothing spectacular. To me it's better than a burger when I'm out looking for something quick but for me it's just o.k. In my opinion there is a lot of improvement that Subway could do to improve their quality and overall customer experience.
Nothing sets ths subway apart from any other. The staff are usually friendly, and the sandwiches are the same as any other Subway... Not a bad place to stop to get your Subway favorite...
First, avoid this place after 1 p.m. or so. Most of the staff must be on lunch and they'll have one person on the line to make the sandwich and cash out. That annoys me as I usually take my lunch later in the day. The other thing that irks me is when I buy a veggie sub and ask for an extra piece of cheese, they charge me. I'm not getting any meat, just a bunch of veggies, and yes, the price is a bit lower, but for crying out loud why charge for an extra piece of cheese. They don't deduct from the price of a sandwich when you DON'T get cheese, so wouldn't my one piece offset that?
Dirty bathroom, gorgeous lady served me at front she made a great sandwich and was very kind, limited soda options
Dirty bathroom, gorgeous lady served me at front she made a great sandwich and was very kind, limited soda options
First, avoid this place after 1 p.m. or so. Most of the staff must be on lunch and they'll have one person on the line to make the sandwich and cash out. That annoys me as I usually take my lunch later in the day. The other thing that irks me is when I buy a veggie sub and ask for an extra piece of cheese, they charge me. I'm not getting any meat, just a bunch of veggies, and yes, the price is a bit lower, but for crying out loud why charge for an extra piece of cheese. They don't deduct from the price of a sandwich when you DON'T get cheese, so wouldn't my one piece offset that?
Absolutely the worst sub ever think they counted ever item on it usually half fills me up but nope .not worth $15 :(
This place is always understaffed. Expect to wait for 20+ minutes.
They didn't have white bread wraps and the bread they made my tuna sandwich on was hard. Even though I told them not to toast it. They didn't toast it yet bread was hard.......... Old bread or someone made the bread wrong. Maybe should check their bread rotation procedure. I was there on Dec 8th.
It says it opens at 9am, I’m outside waiting for someone to unlock the doors, seen the workers go to dollar store then back. Attitude from workers. A little expensive too.
No food available. They were out of everything. Very disappointing. Not recommended
I love subway but this one has gone downhill. Bread was stale, small portions of meat.soda machine seems to always be broken. Kind of dirty inside.
Find another Subway. Must be under new mgmt or something. Quality has gone down hill over past year. Stale bread every time, very little fillings on subs, just a flat, blah sandwich. I miss the old mgmt when I would eat there weekly, Not going back,
Not sure what happened to make this place start going downhill, but I miss the two fun colored haired ladies that would open almost every single day, they always had the brightest smiles and would make me feel welcomed, this new one with the headband has a fake happy attitude and always seems frustrated when making a sandwich and can’t keep up with the speed they look like they’re closing down with the limited drink options and chip options running out too, I’ll gladly return back when I know my two favorite sandwich makers are back
Went to pick up a wrap. Was told they only have flatbread. Ok I’ll try it. Ordered rotisserie chicken. And cheese . Got to the vegetables. They had pickles onions and banana peppers. I told the guy I wished I had known this before I ordered. At that point I felt Obligated to purchase. My mistake. He charged me a full price of 12.41 for chicken and two slices of American cheese. I hope the owner reads this. Won’t return
Not sure what happened to make this place start going downhill, but I miss the two fun colored haired ladies that would open almost every single day, they always had the brightest smiles and would make me feel welcomed, this new one with the headband has a fake happy attitude and always seems frustrated when making a sandwich and can’t keep up with the speed they look like they’re closing down with the limited drink options and chip options running out too, I’ll gladly return back when I know my two favorite sandwich makers are back
Went to pick up a wrap. Was told they only have flatbread. Ok I’ll try it. Ordered rotisserie chicken. And cheese . Got to the vegetables. They had pickles onions and banana peppers. I told the guy I wished I had known this before I ordered. At that point I felt Obligated to purchase. My mistake. He charged me a full price of 12.41 for chicken and two slices of American cheese. I hope the owner reads this. Won’t return
Need to update your hours! Wasted time going to a restaurant that was closed…
The worst sprit I ever had it was just fiz water 🤮
Place went downhill since the cute girl with dreads stopped working there
Co-worker Tiffany was very unenergized and seem very distracted she had no smile and the piercings were very unprofessional
Bread is stale and you get more lettuce than bread and they don't freshly slice the meats as advertised
Staff has no clue what they are doing. Over charges me $4 and refused to refund it.
Ordered 2 subs online with specific directions ordered oven roasted chicken, got shredded chicken instead, asked for it heated up instead I got it cold. Didnt think reading an order was so difficult
Sucks don’t buy from them they always close early when it’s listed to close at 10 and they just don’t care don’t support
Very disrespectful person and didn't even serve us
the worst 2 subs I have ever had!
The food was olddd and they up charge for some reason....
Online ordering always gets messed up. Our order was tagged on the wrong one and when the staff finally figured it out my order it was not right. Do not order online! I don't think the staff can read!
Door and online says open til 10 pm. It's 9:26 pm on a Saturday and doors are locked and employee ignored us at counter.
Ok I keep trying this location only to find that the meat and cheese is not fresh. I ordered an italian sub with swiss. The meat seemed old and slightly sour and the cheese was horrible. I have had this same sub at Liverpool many times, just don't understand why subs taste old or soured from the E. Syracuse location.
Just sat here and waited until after 9:06 to watch a lady count her drawer down…. I get it your running a little behind but let the customer know as soon as I walked to my car she came around to unlock the door…. Common courtesy would have been to tell me that from the beginning…. Now the person in me that gets upset feel that I have been discriminated against because of my color… sometimes it just takes a little reassurance and people wouldn’t feel this way especially in the world that we live in today…it’s just sad….
Got 3 subs for pickup and 2 of them were disgusting and soggy. Upon calling we were told that we would have to drive back and give them the subs to get a refund or have new subs made. Don’t want to go back out now so we will have to wait for the district manager to call us to try and get anywhere.
Awful. Ordered three footlong sandwiches. Used a promotion where I bought a drink and a footlong, and I got another footlong free. So I paid for two sandwiches and a drink. Ordered it online, picked it up and went home. Upon unwrapping the sandwiches, it was clear that they were not edible. The bread was dangerously undercooked. Parts of the bread were still doughy. Two of the three sandwiches were supposed to be toasted. If the employees actually toasted them, you couldn't tell. With the bread being so poorly baked, it is possible that they were toasted, but again, under penalty of death, I'm telling you, no toasting was evident. I tried calling 8-10 times, you get no one. I drove back and explained the situation to the young man that handed me the sandwiches originally, and he apologized and blamed an earlier shift for the poorly baked bread. Look, I get it, no one wants to be the one responsible. Let's say for a moment that indeed, the poorly baked bread was the fault of the previous shift. The problem I still have with the young man I was dealing with is that he (or his associate) made not one, but THREE sandwiches with this obviously defective bread. He went out of his way to agree with me that the bread was not suitable and should never have been sold, so why did he (or his associate) make sandwiches with that bread?! Then I was told that he could only refund the sandwiches because, you know, I filled up the drink cup before I left from the original visit. Ok. I didn't argue, I just said, "that's fine." Never again. For the price of a fountain drink, this location has lost my business forever. I have received some poorly constructed sandwiches from this location in the past, and a few times I've received sandwiches that were incorrect, differing from my online order, but I've always let it slide. I'm done. This was the straw. Image is one of the "toasted" sandwiches. The picture doesn't do it justice, it's many times worse than that photo, but I'm not a food photographer, it was just a quick snap while I was upset. I should have taken more and better photos.
What’s up with Subway being closed when it should be open? Google says 10, drove 20 mins after the gym for them to hit me with “sorry”.
Got 3 subs for pickup and 2 of them were disgusting and soggy. Upon calling we were told that we would have to drive back and give them the subs to get a refund or have new subs made. Don’t want to go back out now so we will have to wait for the district manager to call us to try and get anywhere.
Awful. Ordered three footlong sandwiches. Used a promotion where I bought a drink and a footlong, and I got another footlong free. So I paid for two sandwiches and a drink. Ordered it online, picked it up and went home. Upon unwrapping the sandwiches, it was clear that they were not edible. The bread was dangerously undercooked. Parts of the bread were still doughy. Two of the three sandwiches were supposed to be toasted. If the employees actually toasted them, you couldn't tell. With the bread being so poorly baked, it is possible that they were toasted, but again, under penalty of death, I'm telling you, no toasting was evident. I tried calling 8-10 times, you get no one. I drove back and explained the situation to the young man that handed me the sandwiches originally, and he apologized and blamed an earlier shift for the poorly baked bread. Look, I get it, no one wants to be the one responsible. Let's say for a moment that indeed, the poorly baked bread was the fault of the previous shift. The problem I still have with the young man I was dealing with is that he (or his associate) made not one, but THREE sandwiches with this obviously defective bread. He went out of his way to agree with me that the bread was not suitable and should never have been sold, so why did he (or his associate) make sandwiches with that bread?! Then I was told that he could only refund the sandwiches because, you know, I filled up the drink cup before I left from the original visit. Ok. I didn't argue, I just said, "that's fine." Never again. For the price of a fountain drink, this location has lost my business forever. I have received some poorly constructed sandwiches from this location in the past, and a few times I've received sandwiches that were incorrect, differing from my online order, but I've always let it slide. I'm done. This was the straw. Image is one of the "toasted" sandwiches. The picture doesn't do it justice, it's many times worse than that photo, but I'm not a food photographer, it was just a quick snap while I was upset. I should have taken more and better photos.
What’s up with Subway being closed when it should be open? Google says 10, drove 20 mins after the gym for them to hit me with “sorry”.
Online says 10pm The sticker on their door & windows say 10pm it was before 8pm & they’re closed • • • • • Refund on app is taking forever & shouldn’t let anything go through especially if they’re closing early / earlier just update the hours correctly
Ok so a few days ago I bought some subs here. Girl working the counter seemed rude,but I overlooked that. Anyhow when I got home,the subs tasted very off. The veggies had a foul and unpleasant taste. I immediately called subway to attempt to return the subs,but was told the manager wasn't in and there was nothing she could do, and that I had to call back another day when the Manager was in. I then called back a few days later, like I was told to,and sure enough, no manager was on duty. I was told the store manager is new and barely in. I was told to call back another time. I then called AGAIN,for the third time a cpl days later like I was told to do yet again,and the girl that answered said he still wasn't in. Wow. Finally this girl said she'd take my number and forward it to the Manager. I finally get a call from the Manager,and although his tone wasn't rude,his response was. He told me there's not much he can do because several days have past. I explained that this wasn't my fault because I called immediately after ordering and in the days that followed. It's not my fault he's never at this restaurant. Anyhow I didnt feel like arguing,I just wanted what I paid for. He then offered me 10% off for an order at this subway lol. He also offered me coupons thru email,which never arrived. I texted him twice about this,but never got a response. So in the end I lose money on food that went into the trash and the new Manager at this location couldn't care less. Horrible food and horrible customer service. I'm not sure what type of Management was here before this guy,but I feel sorry for this subway with this new guy running it. I'll never step foot in here again. There are other much cleaner subways in the area with much better Management.
I got some food at the subway because im a truck driver my semi broke down and I had to wait on my drive leader to tell me what to do because my truck was 4 miles away I was getting a hotel room so I waited in the subway till I got the ok from my driver leader. I sat there for a while and charged my phone probably 3 hours which is quite a bit but nothing bad that I was doing I even bought a meal and a drink to be a customer. Well after a while the two employees that were there vanished to the back for a minute then this lady came in I went to use the bathroom and sat back down well before I sat down the worker was talking to the lady that walked in then ran to the back then the lady came up to me and said she was the district manager and I need to leave and I said why and she said no one sits in a subway for 3 hrs her employees feel uncomfortable and im not allowed to charge my phone because it’s a liability if something happens to me so I said what did do to make them feel uncomfortable and she was like you have to leave you cant sit here I was like even after buying food I was like what if I bought more food or what if I was having a business meeting and I said over never heard of any restraint saying I cant charge my phone thats what the outlet are here for she said o you have to go you just hit out of the hospital and we dint feel safe so I called all three of them weird because I felt I didn't do anything wrong I even offered to buy more food she was like im asking you politely to leave which I said I am but im letting you guys know you'll are weird because I did not hurt anybody and was customer moral of the story the food was good but the customer service here I felt was just a little unwelcoming I don’t know if it was because I'm spanish or maybe they considered what I did loitering buy I didn't hurt no one and was a customer if you want a good bite cool to stop and eat but dint stay I think I was profiled to be honest because over never been kicked out of a store for charging my phone and talking on it while eating food what if I wanted a safe haven for my buisness I dint know if they were so scared of me why do they work in tha business because I did not come off threatening.
A veggie sub was order, picked up and delivered...missing mayo, oil, pickle, cucumbers, peppers, hot peppers, etc. I asked for it to be remade, correctly and delivered. Same thing again...I called and asked for a Manager and got an assistant manager. I attempted to discuss my complaint and she hung up on me. I tried calling back a couple times, no answer! Never again!
I had a really frustrating experience at this location. There were only two employees working when I walked in. One of them started making my sandwich without asking what kind of meat I wanted. She assumed I said “steak” — which I absolutely did not — and when I politely told her that I never eat steak, she sighed loudly, put everything down, and walked into the back without saying a word. I was left standing there completely stunned. The second employee stepped in to help and asked what meat I wanted. I said “chicken toasted.” When it came out of the toaster, I realized she had used a different kind of bread than I would’ve chosen. She also hadn’t asked me what bread I wanted. I didn’t say anything because I felt uncomfortable and didn’t want more tension. When she added the vegetables, she did it roughly and without care. The whole experience felt rushed and disrespectful. I ended up spending nearly $15 on something I didn’t even want, and I left feeling upset. For identification purposes, both employees appeared to be a lot on the heavier side, and one had very short hair. Not very attractive at all. I don’t know their names, but I hope management is able to look into who was working during that shift. I’d really like to speak with a manager about this experience. It was unprofessional and disappointing
Extremely disappointed with my experience yesterday at this location. Hours posted opening at 9:00 am, came in a little later at 10:00 am and store was closed. Decided to try again for dinner, hours listed open until 10:00 pm. Put in an order through the app at 8:00 pm, order was voided and there was a hold on the account for the full amount of the order. We ordered dinner for 4 people. Drove over to location to see if I could resolve the issue, store was closed early. Associate noticed us there and refused to acknowledge us. I sent a message through the website and received a response from the manager this morning. He briefly apologized but offered no resolution to the problem. I sent a message back regarding the funds that were held, which was not responded to. Then found out that not only were the funds held but they were withdrawn from the account. Tried calling store, sat on hold for about 10 minutes and got hung up on. Pretty aggravated that these people are stealing money from customers for a service they never got. Not returning to this location.
Besides never having anything in stock, and the nozzles of the soda fountain never being cleaned (seriously, check them before you use them). My order that had steak on it wasn't even put in the oven ("toasting was unavailable"). The attitude of the girl in the front is rude. This is the third time we've ordered and they 'forget' something and then give us attitude when we ask for what we paid for.
Very bad. everything out of stock, no workers, and mess up your online order everytime just drive the extra time and go somewhere else
A veggie sub was order, picked up and delivered...missing mayo, oil, pickle, cucumbers, peppers, hot peppers, etc. I asked for it to be remade, correctly and delivered. Same thing again...I called and asked for a Manager and got an assistant manager. I attempted to discuss my complaint and she hung up on me. I tried calling back a couple times, no answer! Never again!
Very bad. everything out of stock, no workers, and mess up your online order everytime just drive the extra time and go somewhere else
I had a really frustrating experience at this location. There were only two employees working when I walked in. One of them started making my sandwich without asking what kind of meat I wanted. She assumed I said “steak” — which I absolutely did not — and when I politely told her that I never eat steak, she sighed loudly, put everything down, and walked into the back without saying a word. I was left standing there completely stunned. The second employee stepped in to help and asked what meat I wanted. I said “chicken toasted.” When it came out of the toaster, I realized she had used a different kind of bread than I would’ve chosen. She also hadn’t asked me what bread I wanted. I didn’t say anything because I felt uncomfortable and didn’t want more tension. When she added the vegetables, she did it roughly and without care. The whole experience felt rushed and disrespectful. I ended up spending nearly $15 on something I didn’t even want, and I left feeling upset. For identification purposes, both employees appeared to be a lot on the heavier side, and one had very short hair. Not very attractive at all. I don’t know their names, but I hope management is able to look into who was working during that shift. I’d really like to speak with a manager about this experience. It was unprofessional and disappointing
Online says 10pm The sticker on their door & windows say 10pm it was before 8pm & they’re closed • • • • • Refund on app is taking forever & shouldn’t let anything go through especially if they’re closing early / earlier just update the hours correctly
Extremely disappointed with my experience yesterday at this location. Hours posted opening at 9:00 am, came in a little later at 10:00 am and store was closed. Decided to try again for dinner, hours listed open until 10:00 pm. Put in an order through the app at 8:00 pm, order was voided and there was a hold on the account for the full amount of the order. We ordered dinner for 4 people. Drove over to location to see if I could resolve the issue, store was closed early. Associate noticed us there and refused to acknowledge us. I sent a message through the website and received a response from the manager this morning. He briefly apologized but offered no resolution to the problem. I sent a message back regarding the funds that were held, which was not responded to. Then found out that not only were the funds held but they were withdrawn from the account. Tried calling store, sat on hold for about 10 minutes and got hung up on. Pretty aggravated that these people are stealing money from customers for a service they never got. Not returning to this location.
Besides never having anything in stock, and the nozzles of the soda fountain never being cleaned (seriously, check them before you use them). My order that had steak on it wasn't even put in the oven ("toasting was unavailable"). The attitude of the girl in the front is rude. This is the third time we've ordered and they 'forget' something and then give us attitude when we ask for what we paid for.
Ok so a few days ago I bought some subs here. Girl working the counter seemed rude,but I overlooked that. Anyhow when I got home,the subs tasted very off. The veggies had a foul and unpleasant taste. I immediately called subway to attempt to return the subs,but was told the manager wasn't in and there was nothing she could do, and that I had to call back another day when the Manager was in. I then called back a few days later, like I was told to,and sure enough, no manager was on duty. I was told the store manager is new and barely in. I was told to call back another time. I then called AGAIN,for the third time a cpl days later like I was told to do yet again,and the girl that answered said he still wasn't in. Wow. Finally this girl said she'd take my number and forward it to the Manager. I finally get a call from the Manager,and although his tone wasn't rude,his response was. He told me there's not much he can do because several days have past. I explained that this wasn't my fault because I called immediately after ordering and in the days that followed. It's not my fault he's never at this restaurant. Anyhow I didnt feel like arguing,I just wanted what I paid for. He then offered me 10% off for an order at this subway lol. He also offered me coupons thru email,which never arrived. I texted him twice about this,but never got a response. So in the end I lose money on food that went into the trash and the new Manager at this location couldn't care less. Horrible food and horrible customer service. I'm not sure what type of Management was here before this guy,but I feel sorry for this subway with this new guy running it. I'll never step foot in here again. There are other much cleaner subways in the area with much better Management.
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6430 Kirkville Rd, East Syracuse, NY 13057
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6430 Kirkville Rd, East Syracuse, NY 13057
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park in Onondaga County, New York, United States of America
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