Maria D

The atmosphere was good, the place was cleaner, but the service was horrific…I felt discriminated by an employee. Here is my story. I was in line and she attended the man ahead of me, when it was my turn to order she started to clean the countertops(which I thought it’s good) then she went to talk and laughs with some coworkers(I’m not against a break or relaxing, but not when there is a client waiting after some long enough a period time). When another person (a men) came behind me then she started to take the orders again. Is it discrimination? Or not? What do you think about this situation?

Nadine Wolfe

I made my orders online. When I picked up my order, the food was in a bag squished on top of each other. I had to repack the orders. The dishes had very, very little meat, basically BEANS & RICE.

Tia C

Yesterday I placed a pick-up order at the Elmont location and was disappointed with the quality of my meal. I ordered half steak and half chicken, but both were incredibly fatty and filled with gristle, making it nearly inedible. This is the second time I’ve experienced poor meat quality with a to-go order at this location. Interestingly, when I order in person and wait in long line, the quality of the meat is much better, so this issue seems specific to pick-up orders. I would appreciate it if this could be looked into, as I feel I’ve wasted money on food I couldn’t eat. Thank you for your attention to this matter.

Terrible experience. The employee who made my bowl rushed me when it was slow and nobody was in line behind me. He put my bowl together with no care, extremely sloppy and rude. Very short with me as if i was inconveniencing him. It was so bad that my wife decided not to order anything. It ruined my appetite with how careless, rude and sloppy this employee was that I couldnt even eat my food. Do better Chipotle. Thankfully there’s a Moe’s nearby. I feel robbed having to pay for this.

This was by far the worst Chipotle experience I’ve ever had. The entire place was dirty — tables weren’t wiped down, the floor looked like it hadn’t been cleaned in hours, and the trash bins were overflowing. It honestly made me question the hygiene standards in the kitchen. On top of that, the portions were ridiculously small. I paid full price and barely got half a scoop of rice and meat. When I politely asked about it, the staff acted annoyed instead of fixing it. The employees were unfriendly and looked like they didn’t want to be there. No greeting, no energy, just poor attitude. Customer service was basically nonexistent. For the price Chipotle charges, this was unacceptable. Dirty store, tiny portions, and bad service. I won’t be coming back.

This location is beyond disgusting .when you google Cross contamination . This location pops up. Workers don’t change their gloves , swipe the food from off the counters back into the serving tray . They’re not children or teens and have nasty attitudes before you can even get the order out of your mouth. The overall location is amazing but the staff are more of a turnoff than the lack of cleanliness and proper sani-safe practices. I’m contacting corporate , health department and FCC because they’re going to give someone salmonella poisoning or worse . I highly doubt the management onsite is competent as they’re more micro aggressive for logical complaints like 4 scoops of rice to one scoop of protein . … just call it a rice bowl even if you pay 5.85 extra for meat it’s pointless . ( I threw my Order out not risking sickness ) waste the of $20

Denise Francis-Butler

12/31/25 I just left this store-620 Hempstead Tpke Elmont as an upset customer!! After leaving the gym after a long workout, I ventured to this location to order a high protein, high fiber bowl which cost $10.80, without tax of course. After waiting in line for approximately 20 minutes, I placed my order , having to repeat myself several times and having to state the components of a high protein, high fiber bowl. When I approached the register I was informed by the male cashier that my order was $ 16. 19. After inquiring why the cost was so high, it was stated that I got extra chicken. After I express that I did not ask for extra chicken, the young lady that prepared my order came over, OPENED my bowl and EXAMINED IT!!!! She the took my already prepared meal, and placed it to the end of the counter and commenced to prepare a second order!!!! Upon seeing this and not wanting to wait for any additional time, I informed both employees that I would take what was already prepared. The up charge of adding extra chicken to an order when it was not asked for was unethical and should not have occurred. Additionally, after learning of HER ERROR, both the young lady that prepared my order as well as the cashier should have informed a manager of her error. AS I AM SITTING HERE WRITING THIS REVIEW, MY ANGER IS INTENSIFYING AS A RESULT OF REALIZING THAT MY BITES OF EXTRA CHICKEN IS ABSENT!!!!😡😡😡 DO BETTER CHIPOTLE!!!!!! Acknowledge your wrongdoings and train your employees better!!!!

Meira Duftler

They didn’t put chicken or beans in my bowl. Got a free entree by complaining online, but this meal wasn’t comped which I would’ve preferred.

Danny Ramirez

Didn’t even bother to check her name but lady who handles orders always arguing with the people seems like she wakes up and decides to be sour always has a scrunched up face you guys need to work hiring people who can handle they emotions and know how to be respectful but clearly she doesn’t know what manners are

Javi Dotty

I waited about 30 minutes in line at this location and attempted to use Chipotle’s Unwrap Extra burrito BOGO promotion which took place on 12/13/2025. I purchased a burrito and was expecting to be able to get one free entree of my chose with it(which is what the promotion states I am allowed to do) but staff incorrectly told me a burrito bowl could not be the free entrée, despite the official terms. After waiting so long and needing to feed my family, I went through with the purchase anyway. This felt unfair and poorly handled. Staff need clearer training on promotions to avoid putting customers in this position. Wish a refund or credit could be issued but not likely.

hasmukh patel

I recently placed an order through Uber Eats, and my friend went to pick it up. Unfortunately, the staff member who assisted him—a short Black girl working at the counter—was very unprofessional. She did not communicate politely and refused to give my friend proper answers when he asked about the order. The experience felt disrespectful and uncomfortable. I hope the management addresses this behavior so future customers have a better experience.

Pinna

Service is SOOOO SLOW. Kathleen took way too long. There were 4 people in front of me and it still took 17 minutes until it was time to order. I asked for medium sauce on the side and she put queso in a cup….Even the cashier had to go over to stop her and correct her. Please have more than one person serving. I live in elmont and much more prefer ANY other chipotle and just didn’t wanna go too far today. Never again.

AM2418

I will never go here again. Wish I could give this place a zero. It is the worst Chipotle I have ever been to and I usually love Chipotle. Firstly, it is so nasty, the counter tops has stale food stuck to it, the back has food all over and on the floor. Looks like it hasn't been cleaned in years. Secondly, the containers with the food were almost empty so my server brought a new one with white rice. Then some girl from the delivery side came and took it and said something to him in their language so he had to go in the back and mix more rice. Another girl scooped or rather scraped what was left and gave me the hard dried rice. I also order a salad bowl and he used his gloved contaminated hands to take out my salad. I also ordered a queso cup and then found pieces of chicken at the bottom of it. Worst part is that I do not eat meat and the sorfitas was watered down. Cross contamination, filthy and worst service. It wasn't even that busy. What a waste of $45 but I will not go back to this location.

Rosie R

It's always packed here. There is usually only one person preparing all of the pick up orders, so the wait is ridiculous. They always forget things too. They don't even acknowledge you either. Also it got really pricey. This chipotle doesn't have shelves where you can grab your to go order. This chipotle needs a lot of work. It is also very dirty. They are always low on the drinks and utensils. Never going back to this one.

Johaen B. Nunez

I just opened my food literally, they are so stingy with their food for $25.00. I barely have rice and meat. This is a robbery literally. For me to make $25 I have to work hard and the staff here need more training or the manager needs more training. This is absurd with how little food they served. If this is their new initiative chipotle will not be here for the long haul.