Denise Moon

The customer service a terrible. The young girl who took my order had a terrible little attitude.

Maria C

Went to Toco bell on 996 Hempstead Fs ny go through drive through placed my order get home my order was wrong go back go get more things and I tell them that they made a mistake they charge me for rice and I didn’t get it, ok so they fix it for me I order a chicken quesadilla and ask the manger there if I can have sour cream on the side bc it shows in the picture that it comes with sour cream. I could not believe that she would not give me sour cream on the side after I spent almost 40.00 dollers in food. That to me is poor costumer service I would never go to that toco bell ever again bc the are very stingy and have poor customer relation.My complaint isn’t of the food but of there service

Danny Macs Kitchen

Don't go here!!! Waited almost 30 minutes for 4 cheesy wraps the people move so slow it's comical AND the place stinks of body odor I have to change my clothes now as they also stink of BO now

Rawan Zoghra

I am completely disgusted, I ordered the potatoes and my potatoes were literally black on the inside. I had mold on my tortilla ! I don’t know what pests or other issues this place has but please don’t come here. Most likely going to get checked out and I’m sure this place has roaches and a bunch of rats ! 🤢🤢

Antonella Angulo

Ordered through the Taco Bell app for pick up at 11 pm. The establishment says open till 4 am. When we arrived to pick up the order on 11/16/24 the place was closed, the staff was inside with the lights off sitting on the tables. We were unable to get our order and the drive thru system was also turned off. If you can avoid this Taco Bell do so, we ended up driving to the one in Westbury instead.

Billy Hoyos

I went to Taco Bell and ordered on the kiosk. After I completed my order for 2 cravings boxes, the kiosk froze, and I had to go to the manager and show her my bank account. That I was charged, but my order never went through. Then proceeded to get the wrong order as well as the soda machine is broken and the whole dining area is disgusting. I understand about cleaning up after people is hard, but you chose to get paid for work so do your job.

Nicholas Ferrandino

The absolute worst Taco Bell restaurant around. First of all the store is dark and dirty. The staff pay no attention to the customers and when they do there is zero customer service. There are long waits for food and the ordering and paying set up makes no sense. Make sure you check the bag before you leave because items are always missing. I guess the staff cannot read or count. Please shut this location down or re do it. Franklin square deserves bettrr

howard pennant

Went in to order the lady at the register wanted to finish her story before she proceeded to take my order. Which had me standing there listening to a Spanish tail for about 8 mins. Then when she takes my order took another 8 mins to find my order so I can pay, mind you I ordered at the kiosk.and she gave me a wrong drink. Glad her night was better than her customer service.

Jennifer DuPrey

Went through the drive thru around 12 am no one else was there, it wasn’t busy. Ordered a bean burrito. It was flat, torn up, and had burnt pieces on it like it was scrapped off the grease trap. I tried calling when I opened it up after I got home no answer. I contacted the company, no response from them but why would there be when there is no place for you to leave contact info unless you type it in the comment box. Even then I doubt they would contact you back, they don’t care.

Chris de Prado

On the Mobile App placing the order was hard to complete. Also although we only ordered one, our order was changed to 3 12 packs of tacos. This inflated our order from 32 to 61 dollars. On top of this, part of the order, the Chalupa, was not included, this required a second trip to rectify. The items in the order are not labeled, so it took longer to realize something was missing. Overall it was a bad experience. I'm not likely to order again, and if I do it won't be by the mobile app. None of this spoke to the quality of the food (Good), or the staff (Also good, if overworked). This is all about the process to order, which was horrible.

Jeff Borden

I don't know where to start. Twice now I've ordered using the mobile app, placed the order, received the "Order in Progress" screen and am told to give my name at the drive thru only to have them tell me they have nothing. NO ORDER. Second time now. The employees are also very rude and basically don't know what they're doing. So I used McDonald's mobile app in Taco Bells parking lot and placed a nice and easy order with it and drove a mile down the street and picked up my delicious McDonald's. It was great. I am actually happy about this because the only reason I would eat at Taco Bell is because my better half regrettably likes it. I think it's disgusting but have to compromise I'm told. Of course I am positive they authorized the charge also so I will have to keep track to make sure they don't charge it AGAIN. So do yourself a favor. SKIP THIS PLACE You've been warned.