Edward “The Turtle” Wilson

This was supposed to be a pick up order I ordered and paid online 15 minutes prior to arriving I clicked I am here 5 minutes later we went into the restaurant and sat at a table I then approached the counter and inquired about my order was told they are preparing it now. When we got the order the Carmel Frappe I ordered was not available I have to choose something else then upon opening our sausage mc griddles which I paid extra to get cheese on had no cheese on them the hash brown 1 per pack for over 2 dollars were not even close to being warm. 2 drinks 2 hash browns and 3 mc griddles coste over 30 dollars for cold food and a very dismissing attitude by the staff. Having been a Breakfast cook at 3 Different McDonald's I know that they are not following the instructional videos RE. Food Quality. Customer Relations. ECT. I am seriously disappointed with this McDonald's I think I would be better off driving to I10 and Wurzbac where they treat customers with proper respect and strive to make sure you enjoy your meal.

Horrible service, the only nice person there is the old guy they send out to deliver the food in the parking lot. The fries are consistently half filled, drink was a quarter short. today was the last…

Horrible service, the only nice person there is the old guy they send out to deliver the food in the parking lot. The fries are consistently half filled, drink was a quarter short. today was the …

Horrible service, the only nice person there is the old guy they send out to deliver the food in the parking lot. The fries are consistently half filled, drink was a quarter short. today was the la…

Horrible service, the only nice person there is the old guy they send out to deliver the food in the parking lot. The fries are consistently half filled, drink was a quarter short. today was the la…

Horrible service, the only nice person there is the old guy they send out to deliver the food in the parking lot. The fries are consistently half filled, drink was a quarter short. today was the la…

Food is typical. But employees not doing their job and horsing around. It took 15 minutes to get two hamburgers and no clue where managers or manager is!

food is typical. But employees not doing their job and horsing around. It took 15 minutes to get two hamburgers and no clue where managers or manager is!

This location was not busy I ordered the egg white McMuffin told 3 times. Twice when I paid and once when picked up. It was not an egg white McMuffin! How hard is it to get what you want. This tiny s…

This location was not busy I ordered the egg white McMuffin told 3 times. Twice when I paid and once when picked up. It was not an egg white McMuffin! How hard is it to get what you want. This ti…

slow services had to wait an hour for just a plain vanilla cone!............................................................h account dry superior aruvadjpvrajvpej

Ordered from this location for delivery tonight. Door dash was fine and on time but the food and drink... I've never had a worse meal at McDonald's. And that's saying something since I'm old. Bacon…

If I could give the customer service negative stars here I would. Was treated like trash that doesn't matter and was called some nasty names because I was just asking for help to finally take my or…

Just got off work t and was hoping to grab something but of course yet again, this McDonald's is only taking cash and only has drinks, honestly this is the worst McDonald's. avoid at all costs.

If I could give no stars, I would. Customer service sucks. If I place an order through a delivery service and for whatever reason you "can't find" my order, the proper thing to do Manager Gerald …

Isaac Small

Missed extras. Slow service. Below average.

Ninetzy Garcia

I’m not one to write reviews like ever but this restaurant absolutely needed it. This was by far the worst Mcdonald’s in San Antonio. I ordered 5 things at the self order kiosk but only had cash so I went to the register. They had me waiting 25 minutes and no one even bothered checking in and helping me so technically my order couldn’t be placed yet. There was another lady who seemed annoyed that a 20 piece chicken nugget order that she ordered was taking more than an hour and when she complained not a single worker minded her not tried to help her. I understand her frustration. She asked a worker and he just ignored her. Won’t be coming back here again. The whole place is ran by teenagers who can’t do their jobs properly.

Brenda Partida

Absolutely disgusting experience. We ordered breakfast via curbside pickup and the food was inedible. The sandwiches had a foul smell, one was burnt to a crisp, and the rest were cold and stale. Even the hash browns were cold and tasted terrible. We ended up throwing the entire meal away. A total waste of money—we won't be back.

gorantla saikrishnavarma

This was one of the worst fast-food experiences I’ve ever had. I placed a $25 mobile order and went to the restaurant to pick it up. The drive-thru was completely jammed, cars were stuck and not moving at all, and the restaurant was not taking any orders. No staff member was responding or managing the situation. To avoid the chaos, I switched my order to curbside pickup and waited for over ONE HOUR. No food. No update. No employee came out. Zero communication. After leaving and going home, the app suddenly showed my order as “available”, so I drove back to the restaurant. Guess what? Same disaster again. Drive-thru still blocked, no response at the main door, no response through curbside, and no accountability from anyone inside. In the end, I never received my food and my money was taken. Completely unacceptable. This location shows total mismanagement, no customer service, and no respect for people’s time or money.

A H

Placed a curbside ordered once I arrived I checked in and waited 15 min I received a message that said food was on its way. By now I had been waiting 25 min never got it so I went inside and let them know, one of the employees checked and said they were working on it. Waited another 10 minutes and nothing so just told another employee to cancel my order. Manager came and they couldn’t even find my order. It’s ridiculous. A lot of other customers that were waiting at curbside had to go in to get their food.

Walaa Al gartani

I ordered a doordash and waited an hour. The delivery guy kept saying he was waiting for the order. I called the store to ask where my order was, and the night shift manager answered. Oh my god, how rude and unhelpful the response was! The store manager didn't know anything about my order, hahaha! He went on to say, "I just arrived and I don't know anything."

Jackson Hammonds

Went through drive thru to grab an order late at night as a quick dinner. Went through the drive thru as it was the only option, recieved my drink and was told to pull forward. Pulled forward and waited for a while until another customer told me that I had to stay at the window. Already frustrating, but Went back through the line (at this point I would've been done with my food and sleeping for work the next day). Whatever, was patient and waited through the line until I finally got to the window again because they arent allowed to go outside at night. Understandable, trying to keep employees safe which i can respect. Grabbed my food and left in a hurry, as I was very tired and wanted to get home to sleep for work the next day. Got home and as I was eating, I realized I was missing my fries for the order I waited 30+ minutes for in a relatively short drive thru line. I assume they put fries in there at one point and gave them to another customer instead while they were still warm because there were a few scattered in the bag. I'd be cool with that if they actually replaced the fries after, but they never did. Got home to some cold food and instead of fries, got an extra cookie. I can tell they tried their best for me to leave as a happy customer, but unfortunately was unsuccessful :/ I hope the employee's nights went better than mine because it's apparent they were trying. I think the team may need a LOT of work on communication and teamwork.

Esther Carrasco

The staff was nice but the wait was ridiculous. We were told to pull to the side and they would bring out our order. Two happy meals. I had to call twice to inquire about our orders. Finally 18 minutes later and it was incorrect. Pickles in a burger when we had asked for none. Ranch dressing dip in both orders when my grandson only asked for ketchup. I will not be returning to this McD.

vada6878

If I can get this location no stars I would. Ordered at the kiosk and didn't get a receipt. Let the cashier know she just rolled her eyes. Waited forever for two Happy meals. Ask the cashier about my order. The cashier said you will get your order when they give me your order. Waited for another 10 minutes. Ask for my order again. The cashier ignored me and kept helping other people. Ask a different employee about my order. That employee had no idea what was happening. Waited another 5 minutes watching the cashier slam drinks in the back. Finally got my order after 35 minutes. By the way the rude cashier at this location's name is Patti C. I cannot believe how rude Patti was. Never coming back to this location ever. I do not recommend this location to anybody. Y'all need to fire Patti C.

BURNR1

I asked for only onions on my 3$ burger and get this!? Then I go inside and the manager looks at my burger and does absolutely nothing. Doesn’t tell the person that made my burger why is my burger like this or anything just asks if I want a different burger lol