Guy at the intercom yells at everyone lol… but he at least enters orders in correctly. Ordered a #4 with no mustard, add mayo and an extra patty. Order placed and paid for 7:24pm, didn’t get out the parking lot till 7:58pm. Drove home burger make completely wrong, didn’t even have cheese. Tried to call to have it rectified and there was no answer, voicemail full. Drove up to the location to get my ordered remade, arrived at 8:06, left with remade order, as they kept my receipt, at 8:22pm. I get home and the burger is still wrong. I’m missing the extra patty I paid for. I’m not going through another hour of this, I’m just gonna eat the food. It sucks that nowadays everything is so expensive, and people are paid well to do a job, better than $8.25, you go to spend you hard earned money after a long day, and your order is always messed up. No values their customer let alone people nowadays. They just want you in and out. Just sucks…

Amber Garcia

Store says closes at 10 pm just left the drive through @9:30 pm. Not one employee in sight. Cars still in the parking lot. When we pulled up to the window everything was cleaned up and not one person to be seen. I will be calling a manager tomorrow and making a complaint.

Alejandra Cuellar

Worst customer service they messed up on blizzard 2 twice want us to take the blizzard back so they can correct it manager had no customer service wats so ever!!!

Jesse Chipatecua

Greed had diffrent colors...Many restaurants and fast-food establishments offer free water as a common courtesy and part of their service to customers. NOT THIS ONE!! not even sell you a cup for water! Shame on you owner making-forcing anyond who has to drink something with their food to but a soda cup (chapest $3) or $5 water bottle (cost them less than #1) SMH i will banned this place! Food ok service ok

Charles Smith

I asked to speak to the manager because we ordered three combo meals and they do not accommodate to the request by not putting extra lettuce, extra tomatoes, and extra pickles on your hamburger. Next, I ordered one of the combo meals with a tea and the lady manager says that they don’t have tea. I then asked for a refund on my drink since I was told that there was no tea made and the lady manager refused to give me credit back and give me water as a side drink. I had already paid for my order and I did not receive any credit back on my order. This Dairy Queen is one of the worst locations in the San Antonio area. I do not recommend this location to eat at 2819 West Ave, San Antonio, TX, 78201.

John Silva

Stopped at this Dairy Queen this morning at about 1030am. Ordered a Hunger buster combo. And was really disappointed with the quality of the food. 1. The fries were brown and over cooked. 2. The meat was over cooked. 3. Tomato slices were potato chip thin and dated and should have been thrown away. 4. Pickles did not taste like hamburger dill pickles at all. The quality of the food needs to be better then this, at least the buns were fresh.

Gregorio Medrano

An off dury employee was behind the couter talking to other employees. Hindering their work. He was talking to the cook so my birger took forever then it sat there until i asked if yhat was my burger. The off duty said " I dont know ,Im mot working right now . I then had to ask the cashier ," Is that my burger sitting there?"

Samantha Zanatta

The employee “Eddy” is extremely disrespectful and unprofessional and so is the female manager at this location. I placed an order I never received due to them closing early, and they refused to give me my food or refund the following day. When I put in the compliant through the app like they told me to, I received this email. Upon receiving that email I called them again and the manager and eddy were both extremely rude and disrespectful to me, refusing to give me my food or my refund. These are not people who should be getting paid for customer service let alone food service, I would not trust these people with my food. As someone who runs my own business, I would never hire people like this. They make it extremely apparent they don’t care about your customers. It makes your business look horrible, I won’t be coming back. Be careful who you hire next time, and especially who you promote.

Al Lopez

Service was HORRIBLE! As soon as I drove up to the intercom the lady speaking was very unprofessional and sounded like I was a bother. Then was told to wait around the corner which I ended waiting 15 min just for a number 1. I went inside and my food was sitting on the counter for who knows how long and the lady (Tracy) who is the manager at this location looked at me and just said there’s your food and walked away. She needs to either be written up or trained properly to provide descent customer service. As long as she’s there I’m never going to that location again.

Darlene

Diary Queen now serving black bananas? Disgusting. Yall don’t got fresh fruit anymore? I cut these out of my Banana Split and put it in the lid to take this picture. Half of the banana was fresh (as it should be) and the other part (which is this picture) was black. Nasty. 0 Stars. 0/10.

Juliet Morales

HORRIBLE SERVICE. EMPLOYEES ARE LITERALLY MISERABLE SINCE THEY DON'T SMILE. ABSOLUTELY THE WORST CUSTOMER SERVICE EVER. STARTED FIGHTING WITH ME OVER CHICKEN STRIPS. DON'T WASTE YOUR TIME OR MONEY WAITED AN HOUR JUST FOR THEM TO GIVE ME 2 LIL PIECES OF CHICKEN AND NOT REMAKE MY FOOD. THEY NEED TO FIX THIS PLACE. The photo is the comparison between the "strips" also my burritos are bad. Smeel like the meat went bad.

Michael De la rosa

I went through the drive thru and when we got to the window we decided to cancel a strawberry kiwi slushy, the worker at the drive through(male) with long hair threw the window closed start led walking to the back with his hands in the air, Visibly upset at our decision went to get his manager (Melissa). This upset my gf and I, he then continued to have the worst attitude, we had to ask the price of the food, that seemed to bother him too. I have never seen such a terrible worker with a bad attitude. After the drive thru I came to talk to Melissa who was the manager. I explained how upset we were, she assured me she would address it with him. She was nice. Idk that kids name but the receipt says Sergio p. We didn't want the slushy and we didn't even get cheese on our chili cheese fries.

Rex Garcia

They took their sweet time and waited almost an hour for just 3 combos.. They were rude my fries were supposed to be large but they gave me smaller than a small size.. they treat people differently i guess based on social status too then More wealthier u look the better they treat u

Monica Sanchez

i just moved in and this restaurant is right on the corner we decided to give it a try we went through the drive thru there was no waiting inside or outside i ordered two kids combos 2 sundays and two banana splits 5 minutes later i got sundays and drinks about 10 minutes later they gave me the banana splits after about 13 more minutes they gave me the children's combos they took a long time and everything arrived melted they must train their workers first they must take out the food and then the ice cream I think I will not return the service is very slow and I was the only customer I don't want to imagine the service when there are more people