Chris Anderson

The Lake Worth location (Monday pm) had horrible service. The fries were ok, but the regular sandwich just had two thick, narly ends, one of which had CLEAR teeth marks along one edge. DO BETTER

J Mac

You literally cannot be serious right now!! $31 for the worst BS excuse for takeout Ive ever seen! Cold, disgusting and old!! To top off how old cold and disgusting this trash was im gonna include a photo of what the DOUBLE ROAST BEEF LOOKED LIKE BEFORE I THREW ALL OF THIS IN THE TRASH, THE DOUBLE!!! Ill include a picture of what they advertise versus the disgusting gross excuse for food they had the audacity to charge me for. Never EVER again will you get our business!!! I suggest everyone avoid this place at all costs, keep your money I will be from now on. Im done getting screwed out of my money for this BS!!! EDIT**** I was contacted via email that Arbys replied and was adamant i contact them to make this right. A link was provided and i have the email proof. So I go to take care of it and they have deleted their reply and thd link provided goes nowhere!!! This is outrageous! So now not only this location but the franchise in general does bad business!!! Avoid at all costs!

+2

ashleylyn13

Stoped by Arby’s today to try the new steak bites. I went through the drive-through open up my steak bites and there’s only three in the bowl. I turned around and went back to the drive-through and told the young lady I ordered five and only got three. The lady takes it back to the pass-through where I watch the cook tear one of the pieces in half. Then she put the food in the microwave and eventually brought it back to the drive-through. I still didn’t get five pieces of meat. The girl at the drive-through was saying something about it sold by weight, which is crap. I didn’t order 6 ounces of steak bites. I ordered the five piece order of steak bites. Cost six dollars for three bites of steak definitely a rip off.

Allyssa B

Apparently they are out of roast beef at noon.. not sure how that happens...

Rob

I’d leave a positive review if I was able could food but every time I go after 10pm they claim there closed but shows they are open till 11pm they when I did get I was able order they said only cards payments no cash I wouldn’t recommend this place

Kirsten Victor

We had such a terrible experience at this location. Long story short, we ordered food online and picked it up. Part of our order was missing and we went back to receive the rest. When we returned, Veronica claimed she bagged everything but by the time we were able to explain what we received, she was able to tell us exactly what we didn't have in our order. We reached the window where she blamed us for not getting the rest of our order. She was rude, dismissive, never apologized, and had 0 empathy for the fact that the rest of our order would be cold by the time we were able to get home and eat any of it. The food we ended up receiving the second time was also hard (imagine it was old), along with grease all over the outside of the bag. After speaking with the District and Store Manager, Veronica continues to blame us - claiming we were yelling and cussing at her through the drive through window - which is absolutely the furthest from the truth. The fact that Veronica felt it was suitable to blame her recent medical diagnosis, difficulty walking around, and having a "bad day" as an acceptable reason for her lack of customer service and to lie about the interaction she had with us is beyond disheartening. The only reason we came to Arby's was because my MIL, who was also recently diagnosed with cancer herself, and began treatment earlier that day, asked my husband and I to get Arby's for her - which we even explained to Veronica at the window that it was her food that was left out of the bag and it was important to us to take care of her and make sure she receives what she's asking for. The District Manager, and Abel, were nice enough to replace our order, to some extent. We returned on Wednesday to have our exact order replicated - one where we paid for extra protein, and had minor modifications on some sandwiches (such as no lettuce, no tomato - nothing major). Of course arriving home, our order was again, less than ideal. The protein was far less than what it should have been, and our sandwiches had none of the requested modifications. My husband and I were in the food industry for well over 10 years, it really is the little things - attention to detail and going above and beyond for the customer. We were, and still are, extremely disappointed in the interactions and treatment we received. Honestly, I expected better but it seems customer service, common sense, and courtesy have gone out the window since COVID.

Nikki Markov

Walked in with no one in the store & still took a few minutes to be acknowledged. The cashier was very nice though. I went to find a table & came across one table that was flooded with trash. (Presumably just pitiful customers that can’t clean up after themselves). I finally went to get my tray after they yelled my name, sat down, opened my beef & cheddar to see it wasn’t my order. I politely waited to be acknowledged at the counter. After another few minutes, one of the employees came & asked me what I wanted. With a smile on my face, I explained what happened, so she grabbed it out of my hand, put her hand in the warmer & grabbed my beef & cheddar. She didn’t look at me or anything. Later, I noticed the cook was in the lobby cleaning while everyone else just sat around. The “pleasant” woman walked around with her stomach hanging out of her shirt which I was really grossed me out. I’m about to leave & noticed that even though the cook was cleaning, nobody felt the need to clean it up. The beef & cheddar had a white bun so it was not cooked thoroughly. You won’t see me there every again. Thanks.

Reshad Jackson

11:13 am 10/14/22: I went to this store to pick up an Uber eats order and that’s where it all went down hill! HORRIBLE CUSTOMER SERVICE!! They did not say anything to me or notice I was there! 5 mins or more passed by and the manager (I guess she was) with the short hair came over with an attitude and finally asked me have I been helped. I told her no and I was picking up an Uber Eats order. She grabbed the bag and tossed it at me and walked away!! She should BE FIRED AND REPLACED BY SOMEONE WITH A BETTER ATTITUDE AND BETTER FIT TO BE A MANGER BECAUSE SHE IS NOT THE RIGHT FIT FOR THE JOB!! I WILL NEVER COME HERE AGAIN!!

Robert Marsh

Ordered a Beef N Cheddar combo and a mac n cheese. Sandwich was nasty looking and barely had a bun as you can see. Mac n cheese was atrocious. Will probably never go back. More than likely the same reason why I rarely eat at Arby's. Bring back the Big Montana!

Paul Peacock

Ordered a double beef and cheddar meal and a chicken swiss and bacon sandwich was told to pull to the curb because the chicken would take 5 min. 10 min later they came out and after a few questions asked for my receipt. Another 3 min later they brought my food. Got home and had a chicken sandwich with a little mayo and a little lettuce. No bacon no swiss. Tried calling no answer. Never got my receipt back either. Not worth the almost 18 dollars I spent.