Lee James Menefee

customer service is decent but every time I order food for pick up (2 minutes away keep that in mind) which has been about 4 times in the past month they always manage to give me a fresh sandwich/burger and old/cold fries. I mean I don’t expect much for 12 bucks but at least make them fresh man damn

J Jax

Went through the jack in the box drive thru and the young fair skin brunette attend us at the speaker. From the receipt I got his name is Adrian. There was another older man who attended us at the window and he was very nice and patient I apologize if he’s Adrian and we did not get the name right. As for the rude ADRIAN… I did not appreciate the attitude given towards my sweet mother. You had the audacity to interrupt her as she was ordering and then get mad that she did not understand what you said and then proceeded to raise your voice with an attitude repeating your words. She did not ask for the manager as she assumed it was regarding it being the new year and you guys might be under staffed. Regardless, there is better ways to handle it rather than being RUDE to your customers. If you do not enjoy working there rude Adrian then please do not take your attitude out on others that are nothing but nice to you. I wish it was me on the driver seat as I would not have been nice about it like my mother. She left without saying anything but I will not let this possibly happen to someone else. Fix your customer service rude Adrian. The 2 star service is ONLY for rude Adrian. The other older gentleman was nice. I hope the managers see this and talk to rude Adrian and address the concern or find someone else who is more capable of doing the job for returning customers. Thank you.

I’m a big fan of Jack in the Box, and this location is incredibly convenient for my commute. However, I’ve had several issues with order accuracy. Beyond the mistakes, the service from one of the male staff members has been of unprofessional attitude. I understand work can get stressful but that frustration shouldn't be directed at the customers.. I appreciate that the team is busy, but it shouldn't result in poor customer treatment.

Kelsey Boone

Our tacos were filled lazily and I have never had a teriyaki bowl this empty in my life. Also missing some items from our order. It’s too early in the night to be this sloppy 👎🏻

albert samaniego

I live on the same block so visit 2-3 a week, I like the food. However, after my experience today, I will no longer be able to continue supporting this location. I placed an order for pick up on their app. When I walked in to get it, they told me that it had already been picked up. Mistakes happen, I get it. No big deal, just remake the order and that’s that. They did remake my order after I showed Adrianna, the manger, the order on my phone. Her attitude was very rude, confrontational and unprofessional. She really hesitated to remake the order even after I proved it was mine. She actually embarrassed me, I felt like I was trying to get free food or something. Customer service is a skill that she unfortunately does not possess.

Jajuan B

While I was ubering this morning, I walked into an establishment at the wee hours hearing loud music coming from the kitchen. I don’t mind music in the workplace but, as the customer do I really need to know what you’re listening to?? I waited a while before I started recording only bc it seemed like workers were ducking n dodging wanting to (take my order).

Am M

I love jack in the box but this one gave me a old food all around

Roni Gonzales

So disappointed in this location. It took 12 minutes to get my food. And when I opened it, my patty was cold! Plus they don’t serve the Powerade selection as before, the blue one they have taste like dish washing soap.

Gema Adame

They take forever for just a salad like only have an hour lunch this is pathetic don’t not recommend

Alejandro Delgado

They take a long time especially through the drive thru i shouldn't have to wait for more than 20 minutes for a simple order

Sherla M

I paid $17 for crap, I asked for bbq and ketchup sauce and was given ranch and hot taco sauce. On top of that, service was awful and burgers were not prepared as shown . Very disappointed , never coming back.

robert [email protected]

Worst customer services tall black guy tock my order like he didn't care n the food was good but the evertisng is not wat u going to get I highly DON'T recommend the breakfast platter or coming in the morning for breakfast 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

El Gallo

Not impressed at all, won't go here until I here from the owner. Came from New Mexico (live in El Paso) and I ordered a simple meal or combo. Sourdough jack combo with jalapeños and curly fries. We repeated the order at the window, the cashier relayed the message via ear piece headset to I suppose the cook to add jalapeños which I paid I believe either 30 or 50 cents for and as you can see on the picture there is only 3 jalapeño slices which were set in one quarter area of the burger. So either you charge 10 cents a sliced piece or you need to train your staff on how to make burgers. The curly fries were cold and the (large order) looked like a small as well as the burger which simply tells me it was pre-made and they added extras to it. At 2am in the morning you should make orders per order so it's hot and fresh. I want a refund on my order it was terrible. Late night terrible food is here in El Paso.