Jay Quinn

This Einstein’s has suddenly started going down hill, at least from a drive thru perspective. The last two months we have been trying to give them a chance from over a year of great service, but CONSISTENTLY they continue to screw up orders. Today, I get all the way home to see my sandwich, which was correct on the screen, is a completely different sandwich when I open it. Absolutely unacceptable.

M. W.

To be completely fair my standards were set by Starship Bagel in Lewisville. Store bought bagels are better than these. Don’t get me started on the MEDIUM drink.

D Garet

Wow! I use to come every Sunday with my daughter it was a ritual. We love Einstein Bagels but since she went off to college I haven't been. She's in town thought we would go and the bagel prices have raised and the bagels are THIN. what a shame

A

I visited this location for the 1st time on Tuesday and I received the wrong bagel. I ordered the green chile bagel and received the jalepeno cheddar bagel. The lady at the register did greet me. I should’ve checked my purchase but I trusted thatbit was correct. Hopefully, future orders are double checked by the staff and I will remember to check as well.

C W

First time trying here. Ordered the Santa Fe Thintastic Egg White breakfast. Got it home… ABSOLUTELY NO FLAVOR, FULL of yolks, and NO red Santa Fe hot salsa that is shown in the picture. The turkey was literally 1/8 inch thick also and was about 25% smaller than the bagel itself, so you don’t even get to it until you eat all the way around the bagel. The hash browns that my coworker said were amazing was a hard, dry rock as well. To say I was disappointed is an understatement… the only reason I gave two stars was bc they were nice. I included what it is SUPPOSED to look like and have on it and what I GOT, instead.

Mike Chicago

I had a taste for an Everything bagel and pulled in..... Had a bit of a wait because the order taker was deeply engrossed in taping a to go bag shut... she told me "I'll be right with you" a couple of times. Finally, took my order. I saw 1 Everything Bagel left behind glass. Ordered it toasted with garden veggie cream cheese and a coffee with Equal. While I was sitting waiting, the woman who took my order came to my table and said they were out of Everything bagels. I knew I saw 1 in there but just ordered a sesame bagel. 4-5 minutes later a guy came and handed me a bag with the bagel in it. I asked about the cream cheese and coffee. He went back behind the counter and asked a couple of other employees about it. Soon, another woman came to me with a coffee saying she put 2 sweeteners in it. A few minutes after THAT the young man came back with a small container of cream cheese. I opened the bagel and found out they put the cheese on it already. I don't think it was toasted either. I felt like this was a grand opening with nobody trained, no one managing the chaos, and just a difficult "quick bite". I give this a "fail".

Chelsea Moss

This was my first time trying out this location. I was definitely disappointed. I ordered 4 bagels. I waited a second when ordering as I’m used to being asked if I want them sliced, if i want cheese, and if I want them toasted - but did not get asked any of these. So i spoke up and said that i wanted them sliced and with no cheese, i forgot to ask about getting them toasted. When i got them, they were just thrown in a bag together, not wrapped or anything. Didn’t even get napkins or get offered them either. (Maybe my usual location in Plano is just overly nice, but my bagels are always put in a paper sleeve and then bagged and they always include napkins with them as well.) Then I get home and the 3 cinnamon and sugar bagels I ordered are just cinnamon bagels - no sugar on them. They were also cold. And they must have been sitting on top of cream cheese or some other type of bagel with cheese because when I ate the bottom half of the first bagel I had an allergic reaction as I’m allergic to milk. They also had sesame seeds all of the bottom of them, which also led me to believe they’d been mixed/sitting on top of other bagels. With as many people that have allergies now, you’d think people would be more cautious. I really love Einstein’s but not sure I’ll be going back to this location again - which is sad because I live in Mansfield.

I come to this place pretty frequently, 8 times out of 10 the order will be wrong. Who ever manages this place needs to do better with consistency

I’m a regular at Einstein’s - the PGBT & Arkansas location in Grand Prairie is fantastic - but this Mansfield location is consistently run poorly. I ordered a drip coffee and sandwich inside, and the cashier handed me a cup knowing full well the coffee bar was completely closed down. No coffee in the urns, no cream, and no condiments. When I asked for help, employees avoided eye contact. Eventually, one person started a brew cycle, telling me it would be a 10-minute wait before disappearing back to the drive-thru window. The lack of customer service was startling. I had to ask separately for cream, only to be handed an open carton from behind the counter. I eventually requested a refund. Even that was handled unprofessionally: they refused to provide a printed refund receipt, instead scribbling a note on my original receipt with a pen that was nearly out of ink. It’s telling that the dining room was completely empty during the morning rush, and there were only one or two cars in the drive-thru. I ended up taking my business a few steps away to the Starbucks on the other side of the parking lot. Save yourself the frustration and skip this location.

I ordered from here on ubereats which I've done before and the food is usually fine. The last time (last week) i ordered 2 bagels with smear and a sandwich. I received 2 bagels uncut with nothing on them. Having paid extra from cream cheese i complained and was told i received what i ordered despite the receipt on the order and on the bag itself saying with cream cheese. I couldn't get any help from uber because they have no customer service past a robot that ignores details and only cares about receiving the order or not. I contacted customer service for the company about the employees completely messing up the order by ignoring part of it and didn't even get a response let alone compensation for paying for something i didn't get. I ended up not having a use for the extra bagel. I ate one plain but it was dry and disappointing. The second was supposed to be for later but i didn't have anything to put on it at home. I didn't order a bagel with nothing because i knew i wouldn't enjoy it. Yet that's what I ended up paying $20 for. I wouldn't trust this location to make orders properly, especially not for deliveries. Nor the company to care about creating such a bad experience. I won't order from any locations again because they stole my money.

Marc Wurst

A bagel store that is out of almost every type of bagel???? Sounds like we need new management. It is a real shame cause they are pretty good when they actually have the food.

Nick Weinert

Couldn't even finish my farmhouse egg sandwich due to a strong distinct burnt taste. The top of the begal was black I even tried to rip off the burned parts but the flavor was too much ended up throwing it away.

Camilla Kelley

Worst experience ever! After waiting over 20 minutes in the drive thru line, we finally made it to the front window where I confirmed our order with them. They have us 2 plain bagels, one with sausage and one with bacon. We ordered the Farmhouse bagel and the chorizo sunrise. Then they gave us a cinnamon buttered bagel when we ordered a toasted cinnamon toast crunch bagel with honey cream cheese. We paid $22 worth of food that should've been maybe $10-$15. All this to say we CONFIRMED THE ORDER before they handed it to us and still have us all wrong items and we were already long gone on the freeway when we noticed. Will not be back.

Jason Weaver

Look I'm not complaining about the flavor. It's decent. The service was fine through the drive thru. But every time I go there the $10 lox portion gets smaller and smaller.

Conner IsCatastrophic

Came in at lunchtime and was surprised by the mess inside the restaurant. All the tables were dirty, the floors even more grotesque, and every employee looked like they were miserable. The employee taking my order for my name completely wrong. My name is Conner, not Carl. My partner and I waited around 20 minutes for our bagels. Pictured below, you see that my bagel looks like absolute garbage, and was also burnt. I love Einstein Bros. but I would NEVER go back to this location.