Rachel Stroup

By far the busiest Panera Bread I have ever been to. Parking was limited and it took almost 25 mins to get 2 cups and 2 baked goods that took zero preparation by staff. There seemed to be a lot of staff as far as fast food chains go, at least 5 in the kitchen, 3 behind the counter, and 2 bussing tables, but the wait was still ridiculous. The guy who realized they had missed our order apologized and was very nice. Seemed like a place where many regulars met up with special requests and lots of badly behaved kids so kuddos to the staff anyway. We were there on a Thursday around lunchtime and there were probably over 30 customers inside not including a constant line in drive through.

Pratyu G

I usually love Panera, but unfortunately, this location was a letdown. I’m giving 3 stars only because the food still tasted good. I had customized my sandwich, but the customizations were completely ignored. Instead of correcting it properly, the staff member handed me a bunch of vegetables on the side—ingredients that should’ve been part of the sandwich. I can usually adjust, but what really bothered me was the attitude. She didn’t acknowledge the mistake or offer an apology. Eventually, she offered to remake the sandwich, which I appreciated. However, when I went to pick it up, she told me I could only get the new one if I threw away the old sandwich myself. I found that very strange—I've never seen a customer being asked to trash their own incorrect order. Most places would either let you keep it or discard it themselves without putting it on the customer. The service here really missed the mark.

Amanbir Singh

Not the best Panera bread around, the bathrooms are nasty. Service is average. The food is okay (nothing over the top or memorable). They ran out of bread bowls by the evening so we ordered whole sandwiches (chicken chipotle avo, and ciabatta cheese steak) that were fine.

+25

rav k

Customer service was great, the cashier was very friendly. They gave us a buzzer - when your order is ready, the buzzer goes off. But when we went to pick up the order after the buzzer went off, it wasn't ready. Atmosphere feels like an old diner, lots of seating.

coolinyoum9

Food is ok I recommend the chocolate croissant but the eggs is just ok coffee is meh. something good about this place is you don't need to talk to anyone because they have a little ordering tablet to use.no waiters

Andrea O

Bought 2 brownies but they just gave me one and I only found that out once I got home. Their free bread “unwrapped” that comes with a purchase of salad was just tossed inside the paper bag with all the other wrapped pastries and the salad. I asked why they did not put it in a bag, staff said that it really does not come with any packaging. Poor handling of food.

I’ve never thought something like this would happened to me. Long and behold it did. I wasn’t going to post this because people have slip ups from time to time. I am posting this because of the way the situation was handled. When I returned to Panera and notified the worker there was a fly in my salad he immediately took the salad and said “Ok”. Not a sorry or can I replace it with something else just “Ok” that shouldn’t just been brushed off you served a loyal customer a fly. There should’ve been a better way to handle the situation but not only that refunded me for my soup in which I wasn’t originally returning and snatched the bag with the soup in it. Panera need to teach their employees better mannerisms because they was that was handled is unacceptable!

Law14305

While the employees at this location are nice and friendly, I always have an issue when I come through the drive thru! For whatever reason, I’m almost always missing something and it’s VERY frustrating! Please do better….🤷🏽‍♀️

Cain Colville

Terrible drive through experience,the young man that took my order spoke like he was in a hip hop song instead of a customer service position,which tracks because almost every guy in the kitchen,had their pants around the bottom of their rear ends. They took a solid 10-15 minutes for a pick 2 with mac and cheese and a sandwich,asked for no onions,and of course there was onions,also they forgot my baguette. As I sat there waiting for my food I watched employees laughed and carried on. While they worked slowly on what I presume to be one of the last orders of the night.

Andy Federspiel

This locations managers and employees need to be retrained or fired. Always a horrible customer service experience every time I have gone there. They are extremely unhelpful and they have no sense of pride or urgency. The orders take forever and are poorly made. No wonder they have the most complaints of all fast food chains currently. They beat out Arby's for that title. Let that sink in.

Adam C. Martin

I just had to do the side by side, and let the picture speak for itself, it doesn't lie. I call this work of art "Menu vs. Reality." Incidentally, shame on companies that are constantly fooling people into wasting their hard earned money like this. We've just accepted as part of our reality ("Of course it'll never look like that in real life," because someone spent hours propping up the egg to one side with toothpicks, melting the cheese with hair dryers, and spraying it all down with hairspray to get that FALSE picture, but it's still ok by law, because *technically* it's what they serve...) Justify $6.99 for what I received. Not even a whole egg. Shame.

Rasagna

We are very disappointed with this place. First, they missed some things from our order, and then they messed up our order by not adding our customizations. They made our having here order as go to. The food was cold, and the soup was not soupy. The sandwich was cold and lacking in everything. I love panera but this place is not it.