Lil Miss Sunshine

The place has been updated and is more modern and kept clean. On the numerous times we have been there service was great and the coffee always fresh unlike some. They have an excellent selection to choose from. I really love the blueberry coffee. Prices are par and while there is parking it is something limited but being that it is a small place it is workable. They have some seating outdoors which is nice when you want to enjoy the weather. Unlike some of local Dunkin Donuts on this one is not open 24hrs which is probably better for the workers since it isn't in the best part of town.

Maria-Theresa Gaudiosi

Not terrible, but also not great. I come here as it is closest to my workplace for my morning coffee. However, anytime I order ahead, my order is usually missing something. If i order a cold brew with cold foam, the cold foam is forgotten. If I order an avocado toast with bacon, the bacon is forgotten. However, the workers are usually polite and are quick to fix the issue.... just sets me back a little if I am on my way into work. I hate to sound like a Karen.... I understand it is busy, and it's not that big of a deal, just wish there was a little more attention to detail. Also, this Dunkin' is the heart of the City of Poughkeepsie, so don't be surprised to be bombarded by loitering people asking for money or "wanting to talk".

Jason Anderson

First time at this location. Seats were wet for some reason, and it took a long time to get the food ordered. Once it was ready the person didn't bother to call out who it was for, even though there were several people waiting for their orders. It would have made sense to call it out. And then place the bag with the name/order information backwards facing them vs customers. Service experience wasn't on par with other locations.

Phil P.

Great Dunkin’ location. Plenty of seating. Clean inside and fast service. Lots of parking. Seating available outside too with umbrellas.

There is a girl who works there thst lashed out at a customer one day when i went there and the girl yelled out to many accommodations etc and the guy was pissed shouldnt have people work there if they dint know about customer service and i been back there and seen the same guy again he tells the other staff he doesnt want her to serve nothing of his

Catherine Hilary

Good customer service goes a long way! Dogs are treated better than I was this morning at Dunkin' around 6:30 a.m. I'm incredibly disappointed in how I was treated today. I even had to call the police—not because of my situation, but because someone spat on my car. What a disgusting act! Let me provide some background about myself; not that you should care, but here it is. I've stopped eating fast food due to higher prices, yet I remained a devoted customer of Dunkin' Donuts because of their coffee. However, after today, I'm terrified to drink Dunkin' coffee. The incident I experienced should never have happened. The cup I received was defective, with a faulty lid. I'm in so much pain, and even though it's past noon, I’m still feeling the effects of this early morning incident. On December 2, 2024, I purchased a medium-sized coffee, a croissant, and three munchkins at Dunkin' on Main Street, just as I have been doing for the past six months. I've also bought coffee from other Dunkin' locations without any issues until now. After receiving my coffee, I got into my car and hadn’t even reached two blocks before the cup spilled all over me. The coffee burned my stomach and thighs. If there had been another car in front of me, it could have seriously endangered my life! I drove back to the Dunkin' Donuts store to file an incident report, but they told me they had no such report available. I demanded to speak with a manager. When "Cameron" finally approached me, it was clear she had just woken up. I was extremely disappointed that this shift leader had no information about how to obtain an incident report and showed no remorse for what happened. There was no apology or assistance offered. I got the manager's contact information and left the store to head straight to the hospital since my entire body was burning. As I was leaving, someone spat on my car, prompting me to call the police. The officer informed me that there was nothing they could do, suggesting it might have been retaliation for reporting the incident. They advised me that management should look into it. This has been the worst day ever! The doctor told me to stay home for two days and prescribed medication for the pain. I promise myself that I will never drink Dunkin' coffee again due to the lack of care and empathy shown by the shift leader regarding my health and well-being after this horrific experience. Management, PLEASE HELP!

Joshua Renzo

Went to get a donut on my way to work and thought I was going to enjoy it, but I open the bag and they were thrown in there. Yes not expensive but wish I could have gotten to fully enjoy what I paid for. Never again.

Vincente Santiago

Very slow service , they are taking online orders over in person purchases , waited 20min for a black coffee ( that was cold - should have been hot ) do yourself a favor and drive on past this place .

Latanya Beavers

They will not work with you. The supervisor was horrible. He was rude, disrespectful and racist. I asked to pay for extra milk which I have done at other Dunkin’s and the ladies at the counter said yes. He return my money for my order and stated we don’t do that and I can’t jhelp you. I will never go there again. Poughkeepsie Dunkin is horrible. Never go there.

John Cooper

Came in Monday to get a drink and one of the staff just started yelling and cursing at someone by the sandwich station. She was short with dark hair and I believe I saw a hand tattoo on her as well. Someone in there who is in charge need to at least tell their employees to have some self control especially when customers are around. Other than that I had a good time and the coffee is great.

Krista

They're slow. They play the music very loud. It's like 'social hour'. They 'forgot' to give us our sandwich and said they called it out. They positively did not. We were sitting right there. They make horrible coffee w/ espresso. It doesn't taste as though they but any espresso in it. I've had the same experience at this location, more than once. I've had it in several other Dunkin Donuts locations and it was good.