Dutch Bros. Coffee

I go through Dutch Bro in Richmond every chance I get. The barista that I had was Reagan. Just let me say Her attitude was great and my drink was so good. She was one of the best. I also had several different ones. Kaydence Gavin Zoie and Emie. All of these baristas went above and beyond.

Dutch bros is absolutely my favorite place to go for coffee and great hospitality!! The Manager Bri goes above and beyond everytime with my order and keeping me updated with all the new drinks and giving me all the cool stickers/magnets and more!!

I LOVE THIS LOCATION! I frequent here atleast two times a week. The staff is vibrant and fun. They're always welcoming and remember their regulars. The team is amazing! When an order isn't right, they're quick to fix it. They're good at giving suggestions as well. I used to go to one in Oklahoma, and this one beats it by a mile.

Dutch Bros is always my go to coffee spot. The staff are amazing, the coffee is always good and fun with the different flavors. Service is always quick and friendly too. To me it's way more affordable in comparison to other coffee shops.

We stop every Saturday morning and get two Golden Eagles, one with an extra shot, to start our day. For the last month the extra shot has been left out and ,to make it worse, one of those days we were served a cold coffee. On Thursday, 12-18-25, we decided to give Dutch Brother one last attempt to get our order right before going to “the other coffee shop”. We pulled into the drive thru and placed our order with Cohen, after which, I explained what we have been dealing with for the last month and asked Cohen to please make sure that the extra shot was added (I’ve been making this same request for the last month). Cohen was the only associate to apologize for the experience we were having and assured us that we would have a correct order today. As he turned away, I had to call him back so that I could give him a tip and this is when the customer service went above and beyond. Cohen said that because of the experience he preferred no tip. We thanked him and then he promptly proceeded back inside to deliver the request. It was 10:40am when we pulled up to the service window and, after receiving the correct order, asked to see the manager. We were asked to pull up and wait by the curb for him to come out to see us. He explained that he was the Shop Lead (sorry I forget his name) and asked how he could help. We explained the situation and that if anyone deserved a tip it was Cohen for the exemplary customer service. The Shop Lead said he would see to it that Cohen was taken care of and apologized again for the experience. It is this type exemplary customer service that saved us as customers.

Dutch Bros has great coffee with lots of flavor options, plus tasty teas and energy drinks. The food is simple but good, and the staff is always friendly and fast. Perfect spot for a quick, delicious pick-me-up!

I love their coffee and refreshers! Such a good espresso base that beats any other coffee chain company. Also, the refresher options are great. I am not a fan of overly sweet, so having the flavored soda option was nice

Goodloe Napier III

Since Dutch Bros came into Richmond, KY I have never had a bad experience. The servers are always great, the coffee is amazing, and its well worth stopping by.

George Cottrell

Dutch Bros has great coffee with lots of flavor options, plus tasty teas and energy drinks. The food is simple but good, and the staff is always friendly and fast. Perfect spot for a quick, delicious pick-me-up!

F Weber

I love their coffee and refreshers! Such a good espresso base that beats any other coffee chain company. Also, the refresher options are great. I am not a fan of overly sweet, so having the flavored soda option was nice

John Briggs

We stop every Saturday morning and get two Golden Eagles, one with an extra shot, to start our day. For the last month the extra shot has been left out and ,to make it worse, one of those days we were served a cold coffee. On Thursday, 12-18-25, we decided to give Dutch Brother one last attempt to get our order right before going to “the other coffee shop”. We pulled into the drive thru and placed our order with Cohen, after which, I explained what we have been dealing with for the last month and asked Cohen to please make sure that the extra shot was added (I’ve been making this same request for the last month). Cohen was the only associate to apologize for the experience we were having and assured us that we would have a correct order today. As he turned away, I had to call him back so that I could give him a tip and this is when the customer service went above and beyond. Cohen said that because of the experience he preferred no tip. We thanked him and then he promptly proceeded back inside to deliver the request. It was 10:40am when we pulled up to the service window and, after receiving the correct order, asked to see the manager. We were asked to pull up and wait by the curb for him to come out to see us. He explained that he was the Shop Lead (sorry I forget his name) and asked how he could help. We explained the situation and that if anyone deserved a tip it was Cohen for the exemplary customer service. The Shop Lead said he would see to it that Cohen was taken care of and apologized again for the experience. It is this type exemplary customer service that saved us as customers.

Evan

We have used Dutch bros for two years now at our annual Christmas event as our supplier for HOT coco. We are also regulars at this store. The staff is great, we love working with them and the coffee is always great!!

matt helms

Dutch bros is absolutely my favorite place to go for coffee and great hospitality!! The Manager Bri goes above and beyond everytime with my order and keeping me updated with all the new drinks and giving me all the cool stickers/magnets and more!!

Ri Hunter

Dutch Bros is always my go to coffee spot. The staff are amazing, the coffee is always good and fun with the different flavors. Service is always quick and friendly too. To me it's way more affordable in comparison to other coffee shops.

D Melinda

The staff here are amazing! The drinks are on point and I love their muffin tops! I have been to Dutch bros out of state & here in KY. I can honestly say that this Dutch bros crew is the kindest, finest and most upbeat I have ever done business with! I have never seen an employee having a bad day, in fact they always make my day better! They are the sweetest to our fur babies too! 10 stars deserved!

Alex Short

Great coffee at a better price than Starbucks, and it tastes way better too. The staff is friendly, service is fast, and my drink was ready by the time I got to the window. I just wish they offered coffee grounds or Nespresso pods so I could enjoy it at home. This is our new go-to spot for coffee.

Jennifer Young

I go through Dutch Bro in Richmond every chance I get. The barista that I had was Reagan. Just let me say Her attitude was great and my drink was so good. She was one of the best. I also had several different ones. Kaydence Gavin Zoie and Emie. All of these baristas went above and beyond.

Joyelle Sesay

I LOVE THIS LOCATION! I frequent here atleast two times a week. The staff is vibrant and fun. They're always welcoming and remember their regulars. The team is amazing! When an order isn't right, they're quick to fix it. They're good at giving suggestions as well. I used to go to one in Oklahoma, and this one beats it by a mile.

Brian Osborne

Great staff, great drinks—they are honestly outdoing Starbucks by miles. The baristas greet you like old friends, even if it’s your first visit. I swear the espresso machine has a better work ethic than most office interns. The energy drinks are so good they should come with a warning label for addictive behavior. If productivity had a flavor, it would taste exactly like their caramel latte. This place is basically the executive location for people who just really like coffee. .

Ordered at the walkup window and watched atleast 5 cars show up after i had ordered and get served before my order was done. Also attached is an old drink they messed up, a large blended is $8 and there is no way they thought this was good to send i was late for work or I would have returned it.

wesley coffey

Ordered at the walkup window and watched atleast 5 cars show up after i had ordered and get served before my order was done. Also attached is an old drink they messed up, a large blended is $8 and there is no way they thought this was good to send i was late for work or I would have returned it.

Dutch Bros has always been hit or miss for me every time I’ve been. Last time I went I finally found the perfect drink (for me), so I saved it as a favorite in the app since I had placed the order to pickup through the app. Well I went to order it this time and just used the favorite preset thinking it saved ALL the options. Well it doesn’t and it’s 100% something corporate needs their programmers to fix because I was so disappointed with my drink this time. It tasted nothing like the last drink I had ordered, in fact it didn’t really have much flavor at all and tasted incredibly watered down. I got the largest sized ice coffee and like 90% of it was ice. Where in the world is that a normal amount of ice for an iced coffee? I could barely push the straw in because there was so much ice. When I originally made the drink I had checked the option for light ice, it didn’t even show up when I double checked what I ordered, so I tested to see if I went to add it in a new order if the option was there and tried to edit it, and the option doesn’t show up unless I make a completely new drink. So technically it’s not 100% the location’s fault, but the app absolutely needs to be updated because the UX team definitely didn’t notice that bug when testing the app. But also, no drink needs THAT much ice in it. 🤢 I ordered vanilla flavoring but this tasted like mocha and I couldn’t taste any vanilla. I also asked for caramel and I don’t think they even put any in it. So who knows, maybe they got my drink mixed up with someone else’s, because the last time they mixed up the food item with someone else’s. Which I hope this isn’t the case because I’m lactose intolerant. I guess I’ll find out soon enough. But the workers are always friendly, I’ll give them that. When your order is right, it’s good.

Has been our every Saturday stop since it opened... but here recently I dont know what the chanced as far as ingredients but everything has a strawberry or burnt chocolate flavor. Really sucks was our go to until the recipes changes.

Demargo Mcmillon

Usually good here, but one guy let another guy go ahead of me even though he came after me. And I was the next car in line. Its not a huge deal but It was kinda bogus 😕

Floralux

Dutch Bros has always been hit or miss for me every time I’ve been. Last time I went I finally found the perfect drink (for me), so I saved it as a favorite in the app since I had placed the order to pickup through the app. Well I went to order it this time and just used the favorite preset thinking it saved ALL the options. Well it doesn’t and it’s 100% something corporate needs their programmers to fix because I was so disappointed with my drink this time. It tasted nothing like the last drink I had ordered, in fact it didn’t really have much flavor at all and tasted incredibly watered down. I got the largest sized ice coffee and like 90% of it was ice. Where in the world is that a normal amount of ice for an iced coffee? I could barely push the straw in because there was so much ice. When I originally made the drink I had checked the option for light ice, it didn’t even show up when I double checked what I ordered, so I tested to see if I went to add it in a new order if the option was there and tried to edit it, and the option doesn’t show up unless I make a completely new drink. So technically it’s not 100% the location’s fault, but the app absolutely needs to be updated because the UX team definitely didn’t notice that bug when testing the app. But also, no drink needs THAT much ice in it. 🤢 I ordered vanilla flavoring but this tasted like mocha and I couldn’t taste any vanilla. I also asked for caramel and I don’t think they even put any in it. So who knows, maybe they got my drink mixed up with someone else’s, because the last time they mixed up the food item with someone else’s. Which I hope this isn’t the case because I’m lactose intolerant. I guess I’ll find out soon enough. But the workers are always friendly, I’ll give them that. When your order is right, it’s good.

Peggy Wilson

I've been here several times & my hot chocolate was great. This time it did not have a good flavor & tasted like coffee. The staff was friendly.

Been to a lot of different Dutch Bros from across the US. This one specifically seems and tastes like they water down their drinks. I love Dutch Bros as a company and over the past 7 months of visiting the area I’m constantly disappointed. I’ve changed my order a few times, but it is always wrong in some way, typically just watered down. I still love Dutch Bros and the employees here have great customer service, it’s just disappointing as someone who loves the drinks.

Elijah Diaz

Been to a lot of different Dutch Bros from across the US. This one specifically seems and tastes like they water down their drinks. I love Dutch Bros as a company and over the past 7 months of visiting the area I’m constantly disappointed. I’ve changed my order a few times, but it is always wrong in some way, typically just watered down. I still love Dutch Bros and the employees here have great customer service, it’s just disappointing as someone who loves the drinks.

I love Dutch Bros and the coffee is always really good, but this is now the second time my drink has been made incorrectly. The staff is friendly and the vibes are great, but it’s disappointing to consistently get the wrong order, especially when I’m looking forward to something specific. I’m hoping the accuracy gets better, because the quality is definitely there. just need a little more attention to detail.

Austin Clemons

I love Dutch Bros and the coffee is always really good, but this is now the second time my drink has been made incorrectly. The staff is friendly and the vibes are great, but it’s disappointing to consistently get the wrong order, especially when I’m looking forward to something specific. I’m hoping the accuracy gets better, because the quality is definitely there. just need a little more attention to detail.