Market Broiler

Bryan Thompson

Took 22 min for 2 sandwiches!!! And I stated that was one of the slowest and worst experiences I've had at a whataburger, and which the lady replies " we're doing our best" I then proceed to eat my food only to find the finger portion of a glove in my sandwich wrapper . Whataburger, its that's your best, please do better. Or get new people ...

HAS ROACHES 🪳 SEE PICS BELOW !!!!!! I used to get biscuits & gravy every morning on my way to work. One morning I placed my order via the app. They had 20mins to have my order ready for pickup. By the time I arrived, there was a long line and my order had no even been started. So I had to leave without my food so I would not be late for work. I later called and requested a refund. The next issue was a lot more severe. Once again I gave them another chance and ordered my biscuits and gravy (in person this time) and left for work when I got it. While eating, I normally stir my food to keep gravy even over the biscuits. Well this time I noticed a spot in the gravy that was dark and thought that “that’s a large piece of pepper?!”. So, I used my fork to pick it out and found that it in fact was NOT pepper but a ROACH!!!! Yes a roach. So after throwing up the contents I had eaten, I called the store and asked for a Mgr. The shift leader explained the Mgr was not in yet. Asked if she’d have them give me a call when they got in. Never returned call. Went into store to show them and Mgr looked at it and tried saying it “looks like something off the grill…” (which still is not good). To which I replied, while enhancing a picture I had taken, “it has legs and an exoskeleton. It’s not off the grill.” They took the food with it inside and said they’d get back to me about it. One week and still nothing has been done about this. They do have an older woman that works drive thru the majority of the time that is exceptional, but she’s the only positive I can give about this store.

Service was slow, had to go up to the counter twice because they forgot items in the order. Food was barley warm and fries soggy

Whataburger has always been my favorite burger place. But this location definitely left a bad taste in my mouth. My son and I went inside and looked for a booth to sit in. There wasn't a single booth that was clean. It wasn't very busy at the time we went in either so there was no excuse for the booths to be so dirty. And even if there had just been a rush, no one came out to do any cleaning the entire time we were there. Which was probably about 45 minutes. Half of that was waiting for out food. I paid an extra $2.12 for my son to get an extra chicken strip but the strip was so small I wouldn't have asked for it had I known the size beforehand. I ordered through the app and then went to the counter to let the young lady know we were already there. She acted confused like she didn't understand why I was telling her I had just placed an order on the app. I repeated myself twice more and then she finally asked what our drinks were. That's when I asked for the extra chicken strip. I had wanted ranch dressing with the strips but I was told I'd have to pay extra. I was surprised at this given the fact that everywhere else offers free ranch. It took forever to get our food. People came and went while we still waited. Finally it comes out and my burger was not only cold but the top bun was hard as a rock. But I know better than to ask to have it remade. So I didn't say anything about it. Before leaving I used the restroom which pretty much fit in with the theme of being unclean. Feces on the wall, toilette and floor. The toilet paper dispenser half hanging on the wall. Sinks were dirty too. If I had had my phone with me in the there i would've taken pictures. I was so disgusted I was ready to just get out asap. I came back from the bathroom and saw an employee sitting in a booth with a laptop in front of him, I assume he might have been some sort of manager. He seemed to be watching me like a hawk. Made my son and I very uncomfortable the way he was staring at us. Like we didn't belong there. Overall it was probably the worst experience I've ever had at a Whataburger. Bad enough I won't be going back there for sure. And probably will skip over the rest for awhile.

I waited in line for 26 minutes. Didn’t get what I ordered at all and then when I told them it was messed up they were mad that I wanted it fixed… get it together

Akin

I was at the Whataburger on 4th Street at the drive-thru window I use a free reward so I assumed my burger that I ordered was free until the cashier said $0.66 cents realizing she is charging me for the cheese that I had ordered on my burger so I proceeded to give her the $0.66 and she ran to the back while putting the money in her pocket instead of putting it in the cash register considering that was the amount that I owed it took more than 20 minutes for me to receive just one Burger but when I finally received it I had asked for my change the lady tried to act stupid and pretend that she didn't know how much change I gave her so she gave me back $0.25 and I told her that was wrong and I was supposed to get back $0.04 she still acting stupid so I told her to just keep the money the moral of the story if my food was supposed to be free regardless if I had cheese on it or not she made up a price so I can pay something and put the money in her back pocket and not the register if she stealing from customers she was still from the company I will not be back to this Whataburger location anymore

Mysterious Wizard

Hello, weary traveler, welcome. Please, come and rest by the fire with me and listen to my tale of woe and misery from when I visited this Whataburger recently. Twas just passed sunset, not a twinkle of a star in the young night sky. Driving around the establishment I found that it seemed slow, few patrons inside the building, a mere 2 carriage ahead in the drive through. Upon pulling up to the order speaker I was greeted with the expected "Welcome to your hometown Whataburger" and placed my order; a Large #13 with a sweet tea and a cup of gravy. Given how quick I was prompted to order, I expected a quick read back of my meal, but alas, I sat in silence for almost 2 minutes, a voice crackling through air not with a readback or a kind asking of if I would like more. Nay, all that was uttered was a cold "What else?" Taken aback by the response I simply said that was all and was told to pull forward, no readback of the order or total given. The 2 cars were ahead of me almost 20 minutes. Halfway through the first car pulled off, and the black SUV in front of me seemed to be riddled with the same issues I had. I watched money pass hand to hand, drinks thrown to and fro, and after a long wait she was finally handed her food and drove away. I pulled up to the window, my cash ready in hand, when I was greeted by the 20 something cashier just throwing it back in the drivethrough, singing and dancing to an song unknown to me. I watched her do so for just over a minute when she finally took my money and walked away from the register for another two minutes. When she returned she gave me my change and drink. I was frustrated, as you could imagine, and didn't notice the size of the drink, I did notice that there was almost no ice in the cup. After taking a sip I came realized that ice does in fact melt when given the time, and my sweet tea was really slighly sweetened water. I waited a few more minutes and finally my food arrives. I asked her, "Excuse me ma'am, but my drink seems to be watered down. Could I possibly get a new one?" She looked at me and said "I can't take that." "What?" I responded, confused about the response, but before I could clarify she offered to throw the beverage away and make another. She did so swiftly and I pulled away, with not a receipt but instead a kitchen ticket. I checked my food and realized that it was all medium, and as I did not want to carry the cross that was going through the drivethrough, I parked and walked in. The building had 1 man at the counter who was ordering. He ordered his food and gave a coupon. The employee took the coupon to the back and returned with a pitcher and a gravy package. Utilizing hot water out of the coffee maker, she ignored the man for over 5 minutes while making gravy at the front counter. The man asked very loudly "What's happening?" and she responded saying "I need to put in the coupon." Finally, she asked for help, and my savior, my knight in orange and black armor arrived; a manager with a dry erase nametag marked "Alexis". Alexis approached the counter and had the employee clarify what she needed. Upon hearing it was a coupon she asked "You don't know how to put in a coupon? It tells you right there," and she pointed at the instructions on the screen. One awkward silence later and Alexis asked the employee to "Go back to the kitchen". Alexis cashed out the man and finally got to me. Kitchen ticket in hand, I was prepared to pay for the meal, but Alexis, the angel that she is, had other plans. I repeated the order, and Alexis, noticing the ticket in my hand asked very kindly, "Are you ordering that again?" I told her, "I ordered a large but got a medium". She looked at me, then the paper, then the screen, back to the paper, to the screen, then back to me and uttered the most glorious words I'd heard since I arrived. "You can just have it." I offered to pay but she turned down the cash. I took my cup, got my meal in 5 minutes, and was offered apologies by Alexis for the wait. Let this be a lesson for you; Don't eat at this Whataburger unless Alexis guarding it.

Qui Oliver

I dont like leaving bad reviews but however I have been to this place twice and received the same type of service both times with issue with their fryer and everything coming out the fryer so dark and you can taste old grease. I spoke with the Manager and she was very sweet and willing to correct the issue. Thank you!

Heather Terry

Waited 14 minutes for order to be taken then another 12 for two drinks and never got the grilled cheese. Saw an employee wrapping her extremely long ponytail up by food prep then finally asked for my drinks when a lady came to window. Told her forget the grilled cheese because I knew it wasn't coming tossed five dollars at her and she said take it don't throw things at me. Can’t rate the food because I never got it. I have never done this in my life but this was awful. WTH???? Whoever owns this Whataburger you need to step up things. 7 employees and 8 cars in car line no one getting service and they saw the cars

Sara Cates

We waited 44 minutes in the drive thru for 3 taquitos and a biscuit sandwich. They asked for our order 3 different times and still got the order wrong after 44 minutes of waiting. My hisband requested a refund and the manager, Chris, attempted to argue with him. Apparently this is how this location operates every day because everyone I've spoken to says the same thing. Long waits, wrong orders, and poor service. Wataburger deserves better than this representation.

Austin Robinson

what are y’all doing at night time? 530 am on a sunday I order ahead 5 min before I get there! when I get there nobody even has meat down ??? this location is so terrible

Hurley Taylor

I DO NOT RECOMMEND THIS PLACE. We waited for like 30 min and food didn't not come out fresh. William (Slim) Matthew was absolutely trash with customers service and rude. One point entire crew was fighting out loud while customers waiting in the lobby.

John E

How the hell do you have an app that you can order ahead with but yet manage to lose my order? Even worse, after I told and showed you my order, it still took almost 15 minutes to be made. Several people walked in after me and ordered at the counter and all of them got their food first. Ridiculous. For what's its worth, it was a BOB and a Taquito. That's it! How hard is it to make two items.

TZFRIZZY

All around terrible. Went to get breakfast at 10:38 AM and they stop serving at 11 was told they stopped breakfast witch is a lie and then I ordered a meal and paid and the woman brought me just a sandwich and then walks away and when I tell her I had a meal she proceeded to shake her head and walk away I will not be returning to this whataburger anymore bad service all around

Nikki

I always get horrible customer service at 5am when headed to work. My order is never correct and I never get the exact thing I ordered. Do better! And to the lady at the window with the blue trainer shirt on please have better customer service.

chris maddox

I often meet my mother for lunch because she works on this side of town. I've never been able to sit down and enjoy a meal with her here because they always get my order wrong. Last time they put tomatoes on my sandwich which I'm highly allergic to even after I told them. This time I asked fir chicken sandwich with no tomatoes and mayonnaise. I asked for large onion rings and large drink. I noticed immediately on receipt that order was wrong and told them. They still brought medium fries which I have never ordered here. They also put sauce instead of mayonnaise. They made us pay an extra 5 dollars instead up the upsize price for onion rings. Then manager tried to make me take my meal to go because they screwed up my order and didn't appreciate being called out on it.I will not be back here.

Jennifer S

If I could, I'd give a 0 (Zero)- Stars. Between the hours of 6.A.M. -11 A.M., the Fourth St. location has the VERY WORST Horrible Service. I stopped by the drive- thru this morning. Waited in line forever just to place my order. I ordered a plain gravy ONLY, I told them I'd pull to the other lane. Because I didn't want to have to wait 2 hours just to get a side order of plain gravy. Which usually cost $.90 (last week it was) and I thought that was overpriced, now it cost $1.40 for less than 2 oz of Gravy. It's Ridiculous and Pathetic the way they are to their customers here. guess they can just charge whatever they want when you order. They have Horrible Management at the 4th St. location in the mornings. Pictures of Extremely Small included, and compared to a regular sized Alcohol Pad.