Every went well. The atmosphere was so cool! Our server Stevie was very knowledgeable about the menu, he helped guide us through our first visit. The food was good too I liked it and I'd definitely…

Service was good, fast and very helpful. They were very accommodating for our group of 20 people. They moved tables so we could sit together. Order was fast and food was good. atmosphere was wonder…

I love the fettuccine, bread and salad! The service is always great! The building is very pretty! I used my rewards and received a free complete meal for my birthday.

I love the fettuccine, bread and salad! The service is always great! The building is very pretty! I used my rewards and received a free complete meal for my birthday.

Always a favorite! Just good simple Italian food in large portions! We always order the managers special and love the ice cream that comes with!

Excellent food and service by Diana! PLEASE ask the service to STOP WIPING THE TABLES OFF WITH THE SAME RAG AFTER WIPING DOWN THE SEATS!!! Just disgusting!! I’m post cancer and would never do …

Excellent food and service by Diana! PLEASE ask the service to STOP WIPING THE TABLES OFF WITH THE SAME RAG AFTER WIPING DOWN THE SEATS!!! Just disgusting!! I’m post cancer and would never d…

Excellent food and service by Diana! PLEASE ask the service to STOP WIPING THE TABLES OFF WITH THE SAME RAG AFTER WIPING DOWN THE SEATS!!! Just disgusting!! I’m post cancer and would never…

We were celebrating my husband’s 77th birthday. Phoenix was our server and we had the NICEST evening of great food and service. We had the Chicken Parmesan and Sicilian Meatballs w/pasta, salads,…

We were celebrating my husband’s 77th birthday. Phoenix was our server and we had the NICEST evening of great food and service. We had the chicken parmesan and Sicilian Meatballs w/pasta, salads,…

For the price, OSF (Old Spaghetti Factory) does not get much better. We applaud their relentless focus on pasta and spaghetti, and not veering off into "random" dishes like the Cheesecake Factory or TGI Fridays has. OSF, despite being a chain, retains its class and dignity. I haven't been to OSF for almost 2 decades... and during our recent visit to Sacramento, we thought it'd be a great place to dine with the entire family. We were in the mood for some good pasta, and OSF did not disappoint. The classic mizithra and brown butter pasta was slightly dry... but very flavorful. The meat sauce was just perfect, both the noodles and the sauce. The fetuccine with clam sauce was also solid. Considering how much pasta this place serves, I'm presuming they are not hand-pulling the noodles. However, the strands were solid and we left satisfied. The tiramisu dessert was a bit off as it was frozen. The salad also seemed to have been prepared ahead of time - the greens had lost a bit of their rigidity. Even so, we had a wonderful time at OSF. The meatballs on the side were also great and filled with flavor. On this particular night of our visit, the service was absolutely horrible. I understand they were busy but it was absolute chaos. Our server barely showed his face, put in wrong orders twice, and delivered us one meatball instead of 3. We had asked for extra utensils and plates which he also forgot. Again, the service was a disaster but it does not seem like this should happen given each day is really packed. I'm leaving it at 4 stars just because OSF has stayed truthful to the art and science of great pasta. And at that price point, we would visit again in a heartbeat.

I went into The Old Spaghetti Factory in downtown Sacramento not really sure what to expect, especially since it is a chain. I was honestly surprised in the best way. The gluten free spaghetti was genuinely good. The pasta had a great texture and did not feel like a substitute. On top of that, the gluten free sauce options were flavorful and satisfying, not bland or watered down. That alone made the visit worth it for me. This is not a fancy place and it is not trying to be. What it does really well is deliver a solid meal quickly, in a comfortable casual setting, at a price that feels more than fair. I got seated fast, the service moved efficiently, and the food came out quickly without feeling rushed in a negative way. Everything felt smooth and well paced, which is exactly what you want when you are hungry and just trying to get a reliable meal downtown. The biggest highlight was the value. The price to quality ratio is perfect. You get good portions, consistent food, and a gluten free option that feels like a real meal, not an afterthought. Eating gluten free while traveling can be hit or miss, so it was a relief to find a spot where I could order pasta and actually enjoy it from the first bite to the last. Overall, I left completely satisfied and I would absolutely come back. If you are in the area and want a dependable meal with a legitimately good gluten free pasta option, this place is an easy choice.

The decor is fun, and I really liked the tram. I think maybe they were understaffed. We waited quite a while for the hostess to greet us and take our name. We also had to wait a long time for the check, the cash register, and then the payment. But overall, we liked it there.

Tony Lewis

The food was good. I loved eating in the trolley car. Not a bad place

Lauren Johnson

The best part was Madison. She was a wonderful server. She did such a wonderful job and was absolutely great at this point considering how much you have to spend on food you better feel like you get some value for your dollar and about the only way that’s gonna happen is if you have a server who treats you well and makes you feel like you came to a place and had a great time with friends

Zander

The food was great and it was very nice inside and fancy but I gave service 3 stars because it took a while to be check on and to get my drink refilled but it seemed like there was maybe only 1 server so it was acceptable

+1

Sarah W

The servers were very friendly. The food was very good and we were able to use a birthday coupon which made our meals a good value. I love that the building is an old railroad building. The decor is fun and I love the trolley. I think the place was possibly understaffed. We waited a while for a hostess to greet us and put our name down. It took a very long time to wait for the check, a box, and then for them to take our payment. But overall, we had an enjoyable experience here.

+6

Pascal Johner

we were warmly welcomed and received good service. the atmosphere was very pleasant and quiet (we were late in the restaurant and there weren't many people around). after ordering, there is warm bread with butter - that was great. the menus (spaghetti + lasagne) came with a salad, which tasted delicious. the spaghetti also tasted very good. the tomato sauce for the lasagna had an extraordinary amount of flavor, which i thought was great. unfortunately, the lasagna was not seasoned enough, which is a shame. for this reason, i give it 4 stars. otherwise, i would recommend this restaurant.

James Hendrix (Jimi)

I like the atmosphere. First time being in this place. They had a good selection of pasta to pick from. The lunch deal was good. The caesar salad was good, should have added chicken to it. The Rich meat sauce I picked was decent. Felt it was missing more basil or oregano in it to me. I ordered a margarita. It has a subtle hint of lime, and didn't bite even though you could taste the tequila.

+8

Food is pretty consistent and not bad. Service seems to have gone downhill a bit. Wait staff are okay and friendly for the most part, but hostesses don't seem to like their job.

food is pretty consistent and not bad. Service seems to have gone downhill a bit. Wait staff are okay and friendly for the most part, but hostesses don't seem to like their job.

Food is pretty consistent and not bad. service seems to have gone downhill a bit. wait staff are okay and friendly for the most part, but hostesses don't seem to like their job.

Did a pickup order and half My order was missing. Didnt realize until i got home... so frustrating.

Nice place, good service, but please bring back the individual lasagna boats. They were SO much better.

Went when grandma came to town as it's her favorite spot. Spaghetti factory is always a hit because it's predictable. Not this time... daughter got chicken parmesan which she always gets. She sai…

This place has some historical significance. I really enjoyed our server. He was full of information in trivia which our table thoroughly enjoyed. The environment is really cool with the dim lighti…

It's cheap and good . Not great but pretty good sauce , bread and basic salad. The service has always been wonderful

It's cheap and good . Not great but pretty good sauce , bread and basic salad. The service has always been wonderful

Great servers, frozen food. We came to this place thinking it would offer a delicious meal and instead left with stomach aches. The chicken was so wet it was definitely frozen. The broccoli was fro…

Food was decent, salad was semi-fresh and the ice cream was a nice addition to the entree. \nWhat we ordered: Fettuccine Alfredo, Spinach Tortellini with Alfredo Sauce, Two Meatballs (x2), Diced, M…

Okay, here’s the review, adhering to your specifications: This place is pretty good! The atmosphere is unique, with all the old train car decor. Food’s decent, especially the mizithra cheese and bro…

Okay, here’s the review, adhering to your specifications: This place is pretty good! The atmosphere is unique, with all the old train car decor. Food’s decent, especially the mizithra cheese and b…

Okay, here’s the review, adhering to your specifications: This place is pretty good! The atmosphere is unique, with all the old train car decor. food’s decent, especially the mizithra cheese and b…

hI dE

Last night we went to Old Spaghetti Factory for a date night - we love the atmosphere there with the lights, the old world style, the relaxed vibe and at first it did not disappoint. The front host was friendly and sat us quickly as it wasn't too busy. We got a nice table and settled in...from there it declined. In the window sill next to our table there was a thick layer of dust made even more noticeable by the drawing someone had done in it. We had a smug waitress who was training a new waitress (we gove he credit for trying hard and being very friendly). We asked for another minute before taking our drink order which was a mistake because it was close to 10 minutes before they came back to take our order, and then waited at least another 10 minutes before our drinks came, which we had to ask for a couple of times (we were told the bartender was "working on it" - for thr record, we ordered wine). We ended up getting our salad and bread at the same time which was before our wine. They apparently changed the recipe of the bread...almost more of a bland wheat bread than sourdough. Our food was overall tasty, but the meat in thr lasagna was mealy. Someone dropped a tray with salads making a huge clatter and sending dressing flying across the main walkway. Accidents happen of course, but we were amazed at the lack of ownership there was to clean up the slipping hazard made by the dressing. A busboy walked around looking at it with a rag in his hand giggling like he didn't know what to do. Wait staff were coming and going looking at it but not taking action. We got a front row show watching customers walking through wondering if they were going to step in it mmaking the mess bigfer, or even worse slipping on the already slippery floor. Someone finally came out with the first "mop" which was more like a swiffer which left a big streak of oil which sti seemed like a slipping hazard. Finally a man stepped up with paper towels and did thr clean up and finally set out a caution cone. From our vantage point, there were lots of wait staff but most of them were training which is literally shadowing someone, rather than having the trainer give instructions such as "hey while I go and take water to this table how about you bring bread to the other table...". It just seems like a very inefficient model and could definitely use some good management to observe and realize that looking busy running around doesn't equal efficiency. The one positive is that the girl being trained was very friendly and we hope she does well. We left for our concert and though we didn't let this experience ruin our night by any means we were disappointed that we lost a place that we couple always count on for quality, ambience good food and cleanliness...we have no desire to go back. I truly hope this is seen as an example of a need for change and that management looks for ways to bring it back to the quality it used to be. And if nothing else, maybe they will clean the window sills :)

ELAyonSinaloa916

This is my second time coming to this location. My first time was a few years ago. Walking in they have these huge double doors that makes me feel like I’m going somewhere exotic. As soon as you come inside, the lobby area is nice with some fancy comfy looking chairs. I arrived at 9 PM on a Friday night and was seated promptly. I asked if we could sit on the train and they were able to accommodate us. We sat in the seat all the way in the back and it is kind of hard to get into. There is one pole on each side that you have to fit through. If you’re a bigger person this would not be comfortable at all. The server gave us our menus and didn’t come back until about 15 or 20 minutes later. By then she took our order and promptly came back with our drinks and some bread. Just because you’re hungry don’t make the mistake I made and munch a whole lot of bread!! I ordered the meat lovers treat. Which consists of Sicilian Meatballs, Italian Sausage and Spaghetti with Meat sauce. For a total of $21.99. The meatballs were warm from the outer layer and were pretty cold on the inside. I was a bit disappointed by that because I really like the meatballs from OSP. The sausage on the other hand was actually warm, but the taste wasn’t all there. The ambience inside the train is kind of dark. They have some lights, but they are dark. I don’t mind it, but I know some people do so I just thought I’d put that out there.

+9

Went today and they apparently stopped doing the garlic butter + regular butter duo with the bread. Or possibly they were out, I didn't ask. They also didn't have the physical paper kids menu with …

Service was excellent and the ambience is pleasant but the food is average to poor. I had lasagne that lacked any kind of creaminess and cooked quickly to lukewarm like it had been microwaved.

Service was excellent and the ambience is pleasant but the food is average to poor. I had lasagne that lacked any kind of creaminess and cooked quickly to lukewarm like it had been microwaved.

Service was excellent and the ambience is pleasant but the food is average to poor. I had lasagne that lacked any kind of creaminess and cooked quickly to lukewarm like it had been microwaved.

service was excellent and the ambience is pleasant but the food is average to poor. I had lasagne that lacked any kind of creaminess and cooked quickly to lukewarm like it had been microwaved.

Kimberly Fillmore

The food wasn't good, our server (younger one) was amazing and sweet .. they did have one there that had a soured look on her face like she didn't want to be there... And was ONLY bringing out bread so it wasn't necessary to be so rude. It is nostalgia for the environment, but the food was definitely subpar. I ordered the shrimp Alfredo and the sauce was so scarce it was just over cooked noodles with 6 shrimp. My nephew got chicken picatta and all the noodles were clumped together like it was stirred when put it in the water... And the chicken was soggy. Definitely not what you expect for a 380.00 plus 85.00 tip!

Shan Rae

When we entered, it was like they couldn't see us and wanted to seat people who came in after us. 1st red flag. Once we were finally seated and saw the menu, it was a huge let down. The server was super sweet, but we decided to get our food to go then went and ate somewhere else. We put the spaghetti away! Once I did try it the following day, I was so disappointed. Spaghetti is my favorite food of all. My granny made an amazing Spaghetti, so eating this stuff was offensive to me. Dry noodles that were stuck together, you'd think they'd use some olive oil to combat this when cooking it! There was not enough meat sauce to coat all of the dry noodles and the taste was just bad! Maybe it wasn't meant for me to even go here. I'd been planning to for so long, nearly 2 decades and finally get here and it was let down central. One and done.

My son went to this location for lunch on Thursday 12/18/2025. He had spaghetti with marinara sauce, salad with balsamic vinaigrette and ice cream. Since Thursday night he has been feeling sick. I …

My son went to this location for lunch on Thursday 12/18/2025. He had spaghetti with marinara sauce, salad with balsamic vinaigrette and ice cream. Since Thursday night he has been feeling sick. I …

This place has gone downhill from what is used to be. No more excitement from the menu or the staff. I don't know why people order the chicken parm dish that's $22.75 when you can get the same si…

I ordered online the Tortellini dinner, a salad with Thousand Island dressing, and about an hour, and a half later I was vomiting up my dinner. When I called the manager, Eric, to let him know about this. He told me that he had the "exact same dinner," and he did not get sick. How convenient is it for the manager to say he had the same dinner, as me to avoid any responsibility!? This was not the first time I have eaten there, but it will certainly be the last!

Joey

I went in a couple of weeks ago and we had a server named Juliia and she was attentive at first and then seemed to disappear for lengths of time when we needed her. The food and beverages were excellent as the hosts and other worker stepped up and got us some sodas and refills but the restaurant its self isn’t to blame. But when I do return I wouldn’t ever want her as my server. I would rather order Togo. UPDATE: My siblings and grandmother went in on a Sunday after a monster truck show or some sort of preformance at golden 1 - and were unlucky and seemed to have been seated with Julia or Juliia again. I heard the back the same things I experienced along with them having to flag down other staff to grab things. Honorable mentions those staff who brought out the food and sat them as they didn’t have reservations. Excellent service from the rest of the staff but a terrible experience with the server once again. Very disappointing….

Patrick

The food is really good. All the employees really nice and friendly. The only problem with walking outside. You can smell the sewage from the building you go into the bathrooms. Reeks like sewage my 3-year-old couldn't go to the bathroom he was gagging and throwing up it becaus it smelt so bad. My wife was saying the same thing in a women's bathroom. Because of the restrooms and sewage smells in there, we will not be going back until we see reviews of a repair.

Whitney Dakin

Unfortunately was disappointed with the food quality we ordered in from here. Parsley covered every dish. Two pasta dishes were so dry that we had to add jarred alfredo sauce at home. The Sicilian Garlic Cheese Bread was so oily that we couldn't eat it and they forgot the dipping sauce. Also the portions are super small for $25 ish per entree. I spent over $100 in total for 3 of us and just to be sad and still hungry. Not in this economy! Please do better.