Swetha K

Terrible customer service!! I waited in the store for nearly 20 minutes after my order was marked as ready before anyone acknowledged me. Even then, there was no resolution or urgency. I ultimately had to pick up my order again through the drive-through, which was another 10 mins. The in-store pickup really needs some fix.

Carly B

If I could give this place a -5 I would. I have never had such a horrible experience in a fast food type restaurant. We ordered delivery at 7pm. It showed it was being prepped by “Marsha” at 7:30 where it stayed for over an hour. We waited until 8:35pm before calling to figure out why our order was taking so long. I sat on hold for 20 minutes with no answer. Around 9:15pm, we got in the car and drove to the location where all of the employees seemed to not want to assist me. I sat at the counter for 5-10 minutes before a very rude girl that was making the pizzas- dark brown hair with possibly blue in it and a tattoo on her left arm stood in front of me with no greeting or welcome. I started the conversation and asked if the pizza was done since I had been waiting since 7pm. She didn’t even look at the huge stacks of finished pizzas they had, and said no. I asked for it to be cancelled and refunded. She cancelled it and then turned away from me and said “want your receipt?” When I said yes, she stormed off to the back to grab the receipt-obviously annoyed that I said yes. Meanwhile, I hear multiple orders being finished that were cancelled and the phone is ringing non stop (but the volume seemed turned down). After the employee practically threw my receipt at me, she stormed off. I turned around and told my partner I thought it was kind of rude that she didn’t even apologize and acted like this was my fault. My partner something about how the employee was rude and the employee yelled “bro it’s not my fault”! Overall, this was a horrible experience and I won’t returning. I suggest the manager of this location do a complete overhaul. I can’t even imagine the amount of business you lost in cancelled orders.

aceduece7886

First order called and let them know the pizza was burned and dry and could I have remade. Mind you I live 20 min away from the store, get back up there and the remake was harder than the original order! I’m not sure what’s going on but this used to be my go to store…not anymore this store has changed quality significantly!!!

Angelo Lopez

Waited an extra hour for the pizza , then had to call the store. Dominos app says pizza was delivered then he shows up 15 minutes later. With cold pizza

Monica Blackshear

One of the worst experiences i've had at a fast food restaurant.I had placed an order for forty three dollars worth of pizza.Online received at the pizzas were going to be done in approximately two minutes.So I got in my vehicle and I drove to the restaurant which is maybe five minutes or from my house arrive to pick up the Pizza. I was informed that it was not ready and it would be another 10 minutes or so waited 15 minutes in the parking lot, pulled back up to the window. I was told again it would be another 15 or so minutes I was like, excuse me, it said the pizzas were done 20 minutes ago. I've been waiting and now you're telling me they're still not ready. Went around again came back. She told me they were just being put in the oven. I said this is ridiculous. You've had me here forever and ever. And you've still not even put them in the oven. I don't know what to tell you, ma'am. I says, no, this isn't my problem. You shouldn't be telling people that their stuff is ready. And having them wait forever and ever. And just keep telling me to wait longer and pull back around to the window. So then Again? I said, so how long is this going to be about 20 more minutes? I said I can't wait another 20 minutes. That will be over an hour. I've been here after the time that it should have been done. Is there a way that it could be sent to another store? I will drive to the Other Store Which Was Another 10 Minutes Or Longer Away from me. They came back, they canceled my order. But didn't even come back straight to the window. It was at least about 10 minutes or so come back to the window told me they canceled it and I could leave. I said, excuse me, so did the money go back onto my cart? Immediately to where I can place the order at another location. No, it takes until tomorrow and shut the window on my face. I stayed there till somebody came back a lady young girl actually, with half blue and half black hair. She would not give me her name. She came back, told me it was not her problem. It was my problem. And that They canceled it and I would not get my money back until tomorrow. I should know this is not how it works. And you need to stick them in the oven and get them out to me, because I am not going to be without $50. And cannot go home without any food for my family. That's been waiting already for over an hour. She slams the window again in my face, and maybe 10 minutes later. I was told I had to leave that they were not putting it back in the oven for me. After another girl in between that came to the window and told me they were putting it back in the oven for me. So I had to drive 10 to 15 minutes to another location. Make another order and get Pizza. And the funny thing is, I walked in, it wasn't even 5 minutes. And my Pizza was ready was not offered. An apology was not offered anything they could do for me worse experience if I've ever had. I will never ever ever get from you guys there at that location ever again. And this isn't the first time i've had a bad experience, but this is just beyond the worst.I do not recommend ever anybody going there

Anyury Gonzalez

The worst service, they gave me everything as it wasn't I ordered two pizzas and they gave me one and I'm allergic to jalapeño and I told them to remove it and they didn't remove it I didn't want to change it either because I already had more than 40 minutes there.

Jeffery Moore

Dominos, come on, this was not a Philly sandwich. No meat just toasted bread.

Timm Veach

Update: I just received an apology in the review... 6 MONTHS LATER. Also they want me to come back with 20 off my order. Really what kind of an insult is that when my last statement says it should have been replaced and refunded. Way to go Domino's great customer service!!!!! NOT. What a shame. Cut the GF that should be uncut. Smashed the pizzas. Called to have replaced, got someone acted like a manager but just kept saying it will take an hour for a remake, even after I ask for an rush because we have already waited. Not even sure if we are getting both replaced with the way the talk went. Also.... it's been and hour and 10 mins and still no replacement. This is wrong for the drivers as well. At this point should be replacement and refund.

Rutvik Nakrani

You gotta pay $2 for chili-flex. They don’t have free chili flex nor any empty water cups or ice. Would recommend to avoid this location and better drive few mins more and order from nearby locations.

Dezz Baby

I cannot believe this ! I love dominos but unfortunately this location is not doing thier job ! I payed $27.68 for this … and thier closed now so I cannot get a hold of anyone ! Highly disappointed come on look at the specialty chicken … hard as a rock !

Crystal Ching

We placed our order online and as soon as the tracker said our food was completed we drove to pick it up. When we arrived, we waited about 15min for the 3 orders infront of us (drive thru, it was after 10pm) once we got to the window we paid and they said our food was not ready so they told us to drive around the drive though. Waited again for 20min as they managed the orders infront of us. Once we got to the window the gentleman handed us half the order and walked off, we where still missing 3 orders of chicken so we waited until someone came back and they told us the chicken was still in the oven. ONCE AGAIN we where asked to go around wait about 20min, in the meantime half my order is sitting on my lap getting cold. We got to the window and the workers started complaining out loud, we can hear you through the glass buddy. Waited again for a good 20min at the window this time... Won't come back here they did not give me my drink either. Waste time and money. Our pizza looked botched as well

Natalie Bowman

Honestly the most pathetic order I have seen from a Domino's. The pizza is sloppy and wasn't even hot or warm was room temperature. The pastas are so small they feed a child for $7 total rip off 3-5oz is all you get. The boneless wings looked like chopped up nuggets they are small and lack flavor. Will never order from here again.