Kiara Lee

Unfortunately, this location has been a hit or miss for me lately, and today was one of the bigger misses. I placed an online order (which, by the way, I wish the online orders were as customizable as the orders you can place in-person, but that's a different issue). I had ordered it to be ready around 11:50, but I didn't get my order until 12:05. Not a huge deal, and maybe I came in right after a rush, but the parking lot was not as busy as I've seen it and there weren't many customers in the store waiting for orders either. As I waited, I noticed a burnt smell from behind the counter, which I've noticed more lately. It made me a little worried about my order, because that's the biggest issue I've had lately: burnt bagels. Sure enough, my everything bagel was a little overdone, but my onion bagel? I expect some browning to occur, but all the onion topping was black (pictured below). I had to scrape most of it off because I just don't find that appetizing, so I guess I would have been better off with a plain bagel. I also picked up bagels for my friends, and luckily they enjoyed their orders. My last issue with this order was that I ordered a tub of garlic and herb cream cheese. I open the bag when I get where I'm going, and what's inside? Garden veggie. It's something that's so simple to get right, I kind of wish they just allowed the customer to pick out what flavor they want from the fridge by the register. I realize part of this is on me as I should have checked the order before leaving the location, but also... I trusted the store to get my order right. I should also say the bagels aren't cut in half anymore, at least the orders I've placed, which I notice is different from other store locations, and the amount of cream cheese you get here is never consistent. It was a disappointing lunch hour, and I will probably go to the Erie Boulevard location in the future. Update: On 12/28/24, I did receive an email from Bruegger's customer service offering store credit on my rewards account. I am appreciative of this, and I am going to go to one of the other locations for the time being.

Jimmy Spencer

Love the food here but when you order 2 bagels and it’s almost $11 cause they charge for cream cheese which was sparingly used along with charging for a bagel being toasted. I will order breakfast sandwiches from here anytime but just the cost of a bagel is ridiculous..

Jen Bachman

There was a VERY long line for ordering when I went around 10am on a Thursday morning. I assume this is generally a busy time to order, however, since a different Bruegger’s location also closed a few years ago, I am also guessing this location gets more traffic. There is no drive through, and the parking situation is a small lot that can quickly get tight, especially when people waiting for a to go order park on the side of the building, blocking the exit (it is a one way enter/exit).

Hailey Luther

This is the worst bagel I’ve ever had. So dry and just blah. I don’t get the hype. Waste of 7$ for just egg and cheese on a bagel. Would’ve rather went to dunkin. Don’t bother 🤮

Katie Stone

This is the second time my office has ordered breakfast with a missing item at the west Taft road location through Uber eats. I tried calling and spoke to Christine who was completely rude and unhelpful. I had to then go through uber eats a second time, was charged 23 dollars for 1 sandwich. Will not be ordering from here again and Christine should not be working in customer service.

kayla dennis

Easily the worst bagel place in Syracuse. Staff members~ reading was taught in elementary school; do we need a refresher? A…B….C…. Don’t waste your money here.

Jennifer Miller

I ordered from here on DoorDash. When my order came it was the wrong order in the bag but the correct name sticker on the bag. I ordered again right away and even called this location to let them know to please ensure the order was correct. The new order came and it was missing part of the order. The staff obviously does not care about their customers to even make good on a negative experience. Food also was not up to usual quality that Bruegger’s is.

Anon

So disappointed the bagel I ordered was so stale I thought I accidentally bit into a hockey puck. I tapped it on the table and it echoed. I’m not saying they reused yesterday’s bagels, but I am saying this thing could survive a nuclear apocalypse....

Patrick Aregano

3rd time in 2 weeks, ordered the Honey Sriracha breakfast sandwich double toasted, first 2 times they remade it, today requested a refund, how hard is it for the maker to read the order when it’s sent, I mean 2+2 is 4, went to the new Bagel Bagel on Old Liverpool Rd. delicious!!

Alyssa Rougeau

The food is always great. I just wish I looked at my sandwich prior to leaving. I got two tiny flat dried eggs and two tiny slices of pastrami on my breakfast sandwich. AND I tipped $2. Never again. Food cost is going up and we just keep getting less as the consumer.