Kayla Cervantes

This pollo loco sucks the take forever are out of everything and they’re mean 😐

Alvaro S

Always double triple check for correct order and utensils.

paul forsythe

The soup has changed flavor AND they are providing the queso fresco cilantro and tortilla pcs in 1tiny little container you should revert back to original recipe and pkg for sides for now we will not be back to the whittier blvd location Just because you got screwed over by the government overreach and have to pay your employees a fair wage is NOT the customers problem Be careful or we will bud light your company!!!!!!

gabriel otero

I have been here dozens of times. Always the drive through. And every time they give the worst portion sizes. But, I'm always tired after a long day to drive back and complain. Today I finally ate inside, surprise... Even worse. I ordered a double chicken bowl. Same or less chicken that comes in a regular bowl. And half of it was shredded, not the chopped chunky pieces. I did some research and came to find out it's a franchised Pollo loco. Meaning it's privately owned. So that says a lot. I don't know how they don't have a lower rating. Maybe I have the worst luck in the world. Also, I rarely leave reviews.

Paul DeLaTorre

I recently ordered takeout for the 2pc chicken meal and discovered that EPL took away the individual measured cups for the side orders and replaced them with a container tray that holds all the items. When I got home I saw that the juice from the Cole slaw ran into the juices from the beans, and under the chicken pieces. I also noticed the serving sizes of the the two sides looked smaller than what used to be the standard amount filled into the cups. Customers get smaller amounts but yet El Pollo's menu prices keeps on rising as of 2/15/25. Now, what that brilliant corporate decision does is totally eliminate the measurement of food that the cups provided 95% of the time, and transfers the responsibility of fairness to the individual server's particular mood of the day, or allows the server to use the customary big spoon and guess how much food to put into each customer order, like how much corn, rice, beans, etc, to put into the tray. Chipotle uses the same practice whereas the serving size is different for each (paying) because they use hand held tongs to serve the food which usually differs depending on any number of factors concerning the servers daily demeanor. The servings aren't equal to put it simply. I've seen restaurant staff members serving up unequal amounts of food from one customer to the next. What these fast food restaurants need to do is invest in precise serving utensils, if fairness is to be had by all. I haven't been back to EPL since they changed to one plate fits all. Tired of being ripped-off.

P-Dub Ya

Can hardly get our orders correct. Quality of food & service has gone down, skimpy portions and prices are sky high... sad to see.

Cindy Perine

The Baja shrimp is awful! So over cooked it was like chewing rubber..couldn't even eat it. If it would of been cooked tender it would of been good. Never order it again.

D M

Ordered the Pollo bowl. Found hair in it. Not just a strand, but a few strands. Disgusting! Obvious lack of quality control. Tried calling, but no one answered. Will try tomorrow.

Kristin

**CHECK YOUR FOOD THOROUGHLY BEFORE EATING HERE !!!** Last December I ordered the 3 tacos al carbon to-go and after eating 1 taco, I noticed my second taco had pieces of foil in it !!!!!!!!!! 😝🤢😧😱😵 The store was already closed so I couldn't (and didn't really want to) drive back there for a refund. I contacted customer support and almost a week later I received an email from the store manager to give him a call. By this time I had already forgotten about the issue and this was the last thing on my mind. I responded to the email requesting a refund, but I never heard back. Normally I don't write reviews but I felt like I needed to, because if this happened to me this could happen to anyone and the nonchalant attitude I got in response to my complaint was rude and down right unacceptable. I will not be visiting this location ever again.

OLD Nelson GNC

The food at all El Pollo Loco locations is consistently great. The food at this location is no exception. However, there are 2 major setbacks here that take all rating stars away: 1. Prices are considerably higher, as much as $2 on some meals. 2. The employees have zero customer skills, never a smile or even a hint of pleasantness that would make you want to pick this location over the others. My senior group had this place all to ourselves, no surprise because of the prices and lack of employee pleasantness. I hope this location can get a manager who can increase employee pleasantness, increase customer traffic, and possibly lower prices if business picks up.