Jimmy John's

I live about half a mile from this location and I always do a mobile order right as I head out. Every single time, they have my order ready for pick up before I get there! The staff members are always so lovely, on par with Chick fil A service. 10/10 would recommend!

The best store ever nothing ever goes wrong I walk in tell my order and they are always amazing when I walk in! Great store through and through.

This store is awesome. The food is great and delivery is spot on… especially with the bearded guy!

I come here multiple times a month, probably the best Jimmy John’s location I’ve been to by far. I always order pick up through the app and it’s always ready before I even get there. Plus the food is always great and fresh. Employees are very friendly and welcoming. Great work Jimmy Johns Wylie

I don't like spending money, yet remain convinced their 16 inch "Vito" is delicious and worth every cent 👍 Good employees as well ....

Had a great experience here! The sandwiches are great and the employees are always more than friendly. I have never had any issues ordering from this store whether that be in person or on the app. I highly recommend this place for their quick, delicious and friendly service. Jack and Zack were absolutely great. They answered all of my questions, had great explanations and were quick and speedy with getting our order ready. If you're hungry in Wylie, make a good choice and stop by this establishment. You won't be disappointed.

Chase Miller

Had a great experience here! The sandwiches are great and the employees are always more than friendly. I have never had any issues ordering from this store whether that be in person or on the app. I highly recommend this place for their quick, delicious and friendly service. Jack and Zack were absolutely great. They answered all of my questions, had great explanations and were quick and speedy with getting our order ready. If you're hungry in Wylie, make a good choice and stop by this establishment. You won't be disappointed.

Marcel Longe

I don't like spending money, yet remain convinced their 16 inch "Vito" is delicious and worth every cent 👍 Good employees as well ....

Sandwiches were delicious and the manager, Mary, really made sure we were taken care of!!!

Nicole, the manager at Jimmy John's, is a rock star! She runs a tight ship, ensuring fast service and fresh sandwiches every time. Her friendly attitude makes the whole experience a pleasure. Definitely a well-managed spot!

Mary and Ryan are great!! Sandwiches are awesome!! They know what customer service is!!

Love this location, they always make the sandwiches so good. Great customer service too! Every time I’m craving Jimmy John’s this is the location I always go to!

This Jimmy Johns location always delivers with speed quality and friendliness! We have been here over 20 times and will be back hundres more!

Mark Johnson

Good experience, I feel bad for the 1 guy working here though, he's always busy.

Robert Weingarten

Mary and Ryan are great!! Sandwiches are awesome!! They know what customer service is!!

Jaylun Haji

Nicole, the manager at Jimmy John's, is a rock star! She runs a tight ship, ensuring fast service and fresh sandwiches every time. Her friendly attitude makes the whole experience a pleasure. Definitely a well-managed spot!

Chad Warner

Great staff. Still can believe how fast they make my order, and it's always correct. When I'm Jimmy Jonesing this is the only location I will go to.

James Williams

This Jimmy Johns location always delivers with speed quality and friendliness! We have been here over 20 times and will be back hundres more!

Faith de Jong

Love this location, they always make the sandwiches so good. Great customer service too! Every time I’m craving Jimmy John’s this is the location I always go to!

Very friendly staff and clean dining area. They made my sandwich within 3 minutes of ordering I was eating. The current limited time item is The Frenchie sandwich. Bread, butter, and meat. What else do you need? If anyway I could ask Jimmy John's to keep as permanent item for sure.

Staff are very friendly and quick to fill orders! I ordered the toasted roast beef and cheddar last week and unfortunately didn’t get the crispy onions, seems small but was one of the things that made me change my order last minute! Lots of meat though, could’ve used some hot peppers for extra flavor. Small interior with not a lot of seating, but good for to go orders. Easy to locate and lots of parking!

Brooke Nodeland

Staff are very friendly and quick to fill orders! I ordered the toasted roast beef and cheddar last week and unfortunately didn’t get the crispy onions, seems small but was one of the things that made me change my order last minute! Lots of meat though, could’ve used some hot peppers for extra flavor. Small interior with not a lot of seating, but good for to go orders. Easy to locate and lots of parking!

Paolo Tang

Very friendly staff and clean dining area. They made my sandwich within 3 minutes of ordering I was eating. The current limited time item is The Frenchie sandwich. Bread, butter, and meat. What else do you need? If anyway I could ask Jimmy John's to keep as permanent item for sure.

Don't eat at JJs a lot. I was in a hurry. Staff was extremely helpful, polite, and efficient. And that Italian #7 has a ton of meat on it. It was a meal.

Almost every time I order from here my food smells like cigarettes. I understand there may be delivery people that smoke, but is there not some way my food can’t smell like cigarettes? After a few times of this happening, I’ve finally just stopped ordering from here altogether.

I visited this location at 9:05 PM on Saturday, April 5, 2025, specifically to get a toasted sandwich, which had been advertised all week. However, when I ordered two sandwiches, the employee informed me that the toaster was off because it takes too long to clean. Despite this, I decided to proceed with the sandwiches. In hindsight, I should have left when I noticed that the bottom of his beard was nearly touching the sandwich. I likely won’t be returning to this location and wouldn’t recommend it to others. Also, please note, I’m not interested in contacting anyone regarding my experience. Respectfully.

Tenetrice Johnson

I visited this location at 9:05 PM on Saturday, April 5, 2025, specifically to get a toasted sandwich, which had been advertised all week. However, when I ordered two sandwiches, the employee informed me that the toaster was off because it takes too long to clean. Despite this, I decided to proceed with the sandwiches. In hindsight, I should have left when I noticed that the bottom of his beard was nearly touching the sandwich. I likely won’t be returning to this location and wouldn’t recommend it to others. Also, please note, I’m not interested in contacting anyone regarding my experience. Respectfully.

I placed a large order for our office. Unfortunately I was late and was forced into a time spot. I was also shocked that they didn’t deliver. There appeared to be only one staff member. When I walked in, she was assisting someone at a screen placing their order. She didn’t even greet me. After she was done she acknowledged me and I pointed to my order on the counter and she stated she hadn’t printed a ticket out for it but that everything was there. She asked me if I needed help but I declined. Another unfortunate thing is it states to park in the designed spots in the email since I have requested a carry out. There where none even marked so I had to park away from the building. A bad design for the parking lot and the plaza. Where they freakishly fast….not really. Probably due to understaffed store it made it difficult for them to fill the order sooner. The food was fine and prepared correctly.

Dec 17 2025. I ordered a chicken ranch sandwich for pick up. I paid $15 for a chicken ranch sandwich that barely had any chicken or ranch. I had to go buy something else after this. I will say though, it really depends who's working because I've never had this issue here before and I've been here 4 times.

Zgoat41

Dec 17 2025. I ordered a chicken ranch sandwich for pick up. I paid $15 for a chicken ranch sandwich that barely had any chicken or ranch. I had to go buy something else after this. I will say though, it really depends who's working because I've never had this issue here before and I've been here 4 times.

Good food. Not so great service or safety being taken during COVID-19. Ordered using the Jimmy Johns app, and when I arrived to pick up, I tried calling the phone number for the location listed both here on Google Maps and in the app itself - 5 times. No answer. When I arrived I called because I wanted to know their policy for customer pick up. There was no professional signage to indicate proper practices... just a 8.5” x 11” piece of paper with some hand-written text in permanent marker saying to come in and pick your stuff up, that to read you have to either be parked in the handicap spots or get out of your car. At least one if not 2 employees were not wearing masks or gloves. Only one guy behind the counter was. Would NOT recommend while things are still dicey if you want your food and interactions with other people in publicly accessible business locations to be safe.

I ordered 2 sandwiches, one with no veggies or mayo, but instead they put a ton mustard? I also also added bacon, no bacon was on my sandwich but they charged me $3 for it.

Went in for 2 sandwiches to go. Employee working wasn't the brightest. Screwed up both sandwiches. Flies all around the food. When I pointed it out they did nothing about it. They use to be good. Not sure what happened. Will not go back. As you can see by most of their reviews that the place is not a good place to get sandwiches.

Do not do DELIVERY. It took me an hour to get my sandwich delivered to City Hall, 5 minutes away from the location. I called after 30 minutes of not getting it and the girl (Mary) on the phone said they are behind and I would get it soon. An hour and 5 minutes later I finally receive it from Mark, who said they are understaffed and to call the store to complain, well right before he got to me with my food I tried to call 5 TIMES! no answer, definitely on purpose. Also, my sandwich wasn't cut in half like I requested it be on the order. I will never order from here again. If you do, do not get it delivered.

DON'T go to this location unless you are okay with VERY subpar customer service. Went in for the picklewich, wanted to add bacon (was told you cannot add anything to the sandwich it's as is) the person taking the order was nice and tried to be helpful it was the "lady'" that was making the order that seemed to be having a bad day or just over her shift altogether - get a new job or change your attitude. And they close when they feel like it!

Jace

I ordered 2 sandwiches, one with no veggies or mayo, but instead they put a ton mustard? I also also added bacon, no bacon was on my sandwich but they charged me $3 for it.

Zackquinlon Andrews (Z's Accessoriez)

DON'T go to this location unless you are okay with VERY subpar customer service. Went in for the picklewich, wanted to add bacon (was told you cannot add anything to the sandwich it's as is) the person taking the order was nice and tried to be helpful it was the "lady'" that was making the order that seemed to be having a bad day or just over her shift altogether - get a new job or change your attitude. And they close when they feel like it!

I have been a customer of this store for years, ordering online many times. Because I really love their food, I have overlooked a lot of issues in the past, but after tonight, I'm done making excuses for this location. I successfully placed my online order and my account was charged for the order. When I never received the notification that my order was out for delivery, I called the store and didn't get an answer. They never answered the phone. Did they close early? Were they in the store but not answering the phone? No way to tell and no way to leave a message about my issue. When I think about the other problems I've encountered with this store over the last month that I chose to overlook, such as constantly closing early and poor quality food, I'm left scratching my head why a business with such a great brand wouldn't try to solve their problems and improve customer service. The only conclusion that makes sense to me is that making a good product and retaining customers just isn't one of their priorities.

This is now the 6th time we have been to this location, each time we have placed our order a different way (online, in person, etc). My wife is allergic to cheese and every time we request no cheese and have even added notes saying she is allergic, yet EVERY TIME they get it wrong and add cheese. We then have to make the 20 min round trip to get it fixed and explain why its so important, they Apologize and go about their day until the next time we order and its incorrect. We will not be going back and instead go to firehouse or jersey mikes where we have never had an issue and if we did, im sure the issue wouldn't fall on deaf ears.

This is not a good location. Every single time we order from here, whether that's going into the store ourselves or delivery, something is wrong. The order is wrong or poor quality ingredients are used. Multiple times we have gotten the ends of tomato and old brown pieces of lettuce and missing ingredients entirely. I have no idea why this location struggles so much, but it is unfortunately the only location close to our home for delivery. I hope this location improves their quality and attention to detail soon, because we won't be ordering from here again until that happens. 8/04: Still haven't received any contact from management. I left the information on the website as they requested. Sadly the shop hasn't improved at all either.

So I understand people are short staffed but it should not take 2 hours to get food delivered! I called at an hour and the driver was out for delivery then called at an hour and a half and they said it shouldn’t be long but they only had 1 delivery guy and he had 7 deliveries. It should not take 2 hours for 7 deliveries. The gentleman I thought was being nice and refunding our money for it taking 2 hours and us still not having our food, however after 2 and a half hours called to find out he just canceled the order. So waited 2 and a half hours for food to find out it was completely canceled and it was at closing time so there was nothing they could do, then hung up. Will not be doing service or delivery here again.

Seriously I call to place an order and u ask me to please hold and u never come back on the phone and then I call literally 10 times to get voicemail that's not even set up. This is not the first time this has happened either. I'm a great tipper. But can't stand the fact that you all don't wanna work.

They are always taking a long time to deliver. Then Tuesday night I ordered 2 hours ahead for them to deliver at 8pm. Come 8:20pm and they still haven't delivered I called about 15 or so times to finally get someone and she was incredibly short with me over the phone and told us that our order was out for delivery. 8:55 get our order but only getting one sandwich when we ordered two and the one we got wasn't even right. Tried calling again for about 20 or so times and no one answered!

I keep going to this location because I want Jimmy Johns and this is the closest location to me. Yet every time the customer service and food are terrible. The employees are not friendly and make an absolute mess of your food. Ive gotten several sandwiches here that are inedible. Safe to say I won’t be back.

We tried for 2 days to actually place an order here. We were finally successful today (maybe should have learned from yesterday though). We ordered online for delivery and it was far from "freaky fast". I tried at one point to contact the store for an update because it had been so long since I placed my order and the phone continued to ring with no answer. I honestly thought they were going to just ghost me and cancel again but we eventually received food. When we did receive it, some of the food looked hard and all crumbled up. Definitely far from my expectations and history with Jimmy John's. I have also submited this info via the link that they always comment with.

I have ordered from this Jimmy John's for several years. The past 3 months it has taken 45 min to deliver my food. I work .5 miles from their store. Today it took an hour. No one would answer the phone when I called so I could not get a refund. My lunch break was almost over by the time they got here so I had already ate something else. I guess tomorrow's lunch will be a soggy day old sandwich. Surprise no one is answering the phone

I am so upset tonight. I will be honest and say I have never had an issue out of this location, but tonight... I'm just not having it. I have been waiting now over an hour and a half for my order. By the time they get here the drinks I ordered will have no more ice and not be worth drinking. I called for 45 mins to the location and no one would answer the phone. So after waiting an hour I went to the store. There were two employees. One cleaning and the other walking around doing various tasks and no one was in the location eating... Why couldn't anyone answer the phone? I was told that there was only one driver and that was why it was taking so long. If someone would have answered the phone I could have cancelled the order and figured something else out for my kids to eat so they weren't an hour past their bedtime. Can someone from JJ's come take care of getting all these kids up in the morning now that they are past their bed time? DO BETTER. for real DO.BETTER.

Just ordered for a second time in 6 months and both times they messed up my order. Not to mention the bread was hard as a rock. I called back to speak to the manager at 9pm when the website says its closed at 10pm and the kid said he was the manager and her ordered everyone to shut down at 9pm. The attention to detail is the worst. I'm glad I wasn't allergic to what I told them not to put on my sandwich because this would be a different conversation. Who ever ownes this place should evaluate how this store is being ran. I for sure will never ever order from this place again.

I stopped by this location and ordered the number one. To my surprise, when I got back to my office and opened the sandwich, it only had one slice of ham and one slice of cheese. Very disappointing. It felt like the staff didn’t care about the quality of the food or the customer experience. I won’t be returning to this location.

The worse service ever I would suggest that no one in Wylie try to order any special requests how you want your food made because they will not do it for you unless you pay them more money rude and disrespectful people all I ask for is to buy two sandwiches and put the cheese off of one off the other they said no it will cost me for extra cheese wow Wylie store is trash Nicole was my server Wylie texas

Door dashing and Got there at 9:40 to pick up a order and they were already closed and locked up manager needs to shows employees how to close on time I got a bad review because of this. Hopefully it won’t happen to someone else

Just like the other low reviews on here, they messed up our order. The first time we went there I was able to brush it off, but the second time (a week later) we ordered the EXACT SAME THING and the employees STILL managed to mess it up. To top it off, one female employee told my husband when he was asking them to remake the order that it was the same thing we ordered last time. Yes it was, and y'all still managed to mess it up. They still remade the order, but regardless... We're not coming back. Don't come here unless you want your order messed up and the employees to try to defend their actions. Post COVID, customer service is dead.

Seeing 2 Star on Yelp, my son was not inclined to go there. Still we went there for a ToGo order. (1) Big John and (1) Turkey Tom, came home (6 miles away) to find that we were given (2) Turkey Toms. Called and asked for the Manager on duty and the gentleman hung up (I heard the sound of handset being placed back on the phone set), called again and the same happened again. Called the 3rd time and I was told that they can't hear us and having problem with the phone. I asked him for his name and he said "Karen". I told him that either he can get me the manager or I drive 6 miles to speak to the manager. He said, how can I help you? I asked for the manager and he said he is one of them. I asked him for the highest authority at the time, and he got another gentleman. I explained him my concern, and he said that other gentleman didn't hang up, they are having phone issues, and as to the food, "mistakes happen and I can void the order". I excused myself from that phone call. I would say that these employees are doing it wrong to the franchisee, who invested so much money into this business. But on another thought, this franchisee mush read the reviews online, Google and Yelp and still no desire to fix anything. I guess they have a perfect team of employees and franchisee to earn a terrible name for the brand, Jimmy John's". Order Details: Date: 02-08-2025, Time: 1:35 PM, Check: 123, Reg: 2 Call Times: 1st: 2:31 PM (42 seconds) 2nd: 2:32 PM (15 seconds) 3rd: 2:32 PM (2 minutes)

Went in at 9:15 and ordered a sandwich that required to be toasted but employee Kayleigh said that wasn’t possible due to them turning off their ovens an hour before closing! Why have something on the menu if you can’t properly cater to the customer during operation hours. I can understand a couple of minutes before but an hour is ridiculous.

James Ackles

The worse service ever I would suggest that no one in Wylie try to order any special requests how you want your food made because they will not do it for you unless you pay them more money rude and disrespectful people all I ask for is to buy two sandwiches and put the cheese off of one off the other they said no it will cost me for extra cheese wow Wylie store is trash Nicole was my server Wylie texas

jose jaramillo

I stopped by this location and ordered the number one. To my surprise, when I got back to my office and opened the sandwich, it only had one slice of ham and one slice of cheese. Very disappointing. It felt like the staff didn’t care about the quality of the food or the customer experience. I won’t be returning to this location.

Sophia Morales

Went in at 9:15 and ordered a sandwich that required to be toasted but employee Kayleigh said that wasn’t possible due to them turning off their ovens an hour before closing! Why have something on the menu if you can’t properly cater to the customer during operation hours. I can understand a couple of minutes before but an hour is ridiculous.

Jakob Swanzy

Door dashing and Got there at 9:40 to pick up a order and they were already closed and locked up manager needs to shows employees how to close on time I got a bad review because of this. Hopefully it won’t happen to someone else

Leah McLemore

Just like the other low reviews on here, they messed up our order. The first time we went there I was able to brush it off, but the second time (a week later) we ordered the EXACT SAME THING and the employees STILL managed to mess it up. To top it off, one female employee told my husband when he was asking them to remake the order that it was the same thing we ordered last time. Yes it was, and y'all still managed to mess it up. They still remade the order, but regardless... We're not coming back. Don't come here unless you want your order messed up and the employees to try to defend their actions. Post COVID, customer service is dead.

Masum Chowdhury

Seeing 2 Star on Yelp, my son was not inclined to go there. Still we went there for a ToGo order. (1) Big John and (1) Turkey Tom, came home (6 miles away) to find that we were given (2) Turkey Toms. Called and asked for the Manager on duty and the gentleman hung up (I heard the sound of handset being placed back on the phone set), called again and the same happened again. Called the 3rd time and I was told that they can't hear us and having problem with the phone. I asked him for his name and he said "Karen". I told him that either he can get me the manager or I drive 6 miles to speak to the manager. He said, how can I help you? I asked for the manager and he said he is one of them. I asked him for the highest authority at the time, and he got another gentleman. I explained him my concern, and he said that other gentleman didn't hang up, they are having phone issues, and as to the food, "mistakes happen and I can void the order". I excused myself from that phone call. I would say that these employees are doing it wrong to the franchisee, who invested so much money into this business. But on another thought, this franchisee mush read the reviews online, Google and Yelp and still no desire to fix anything. I guess they have a perfect team of employees and franchisee to earn a terrible name for the brand, Jimmy John's". Order Details: Date: 02-08-2025, Time: 1:35 PM, Check: 123, Reg: 2 Call Times: 1st: 2:31 PM (42 seconds) 2nd: 2:32 PM (15 seconds) 3rd: 2:32 PM (2 minutes)