Great American Cookies
Cookies · Amarillo
About Great American Cookies
At Great American Cookies, we're passionate about bringing people together with our delicious cookies and brownies. We've been a beloved part of the Amarillo community for years, serving up classic favorites like cookie cakes that are perfect for any occasion. Our customers rave about our warm and i...
At Great American Cookies, we're passionate about bringing people together with our delicious cookies and brownies. We've been a beloved part of the Amarillo community for years, serving up classic favorites like cookie cakes that are perfect for any occasion. Our customers rave about our warm and inviting atmosphere, where families and friends can gather to indulge in sweet treats and make memories. With a focus on quality ingredients and generous portions, we're proud to offer a treat that's both comforting and satisfying – like our signature gooey butter cookies, fresh from the oven daily.
What Customers Say About Great American Cookies
Great American Cookies in Amarillo is known for friendly, fast service and helpful employees like Amanda and Andrea who go above and beyond. Customers rave about the delicious, fresh cookie cakes, perfect for parties. Some report issues with incorrect orders and ID requirements for debit card purchases.
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Tip: Order cookie cakes in advance, especially for special occasions, but confirm the order details and pickup time to avoid potential issues.
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Frequently asked questions about Great American Cookies
Great American Cookies Amarillo Reviews
i accidentally placed a pickup at 4:40 (i thought i had it set for 3:40). i had to be at work 10 minutes away at 4. when i attempted to pick up at 3:40 and realized my mistake the staff rushed to complete my order and i made it to work 2 minutes early. i’m not sure who the young man was working at that time on 9/25 but he deserves a raise. i was very satisfied with the service and the product!
Great customer service
i accidentally placed a pickup at 4:40 (i thought i had it set for 3:40). i had to be at work 10 minutes away at 4. when i attempted to pick up at 3:40 and realized my mistake the staff rushed to complete my order and i made it to work 2 minutes early. i’m not sure who the young man was working at that time on 9/25 but he deserves a raise. i was very satisfied with the service and the product!
Great customer service
Just wanted to say they helped restore my faith in humanity on Christmas Eve. We had completely forgotten to pick up our Birthday Cake for Jesus (yes we’re weird white people that do that), and we called and as they were getting ready to close everything up, Andrea, answered the phone and was so kind, and even delivered our cake to us. Definitely a gesture I will never forget. Thank you!
Ordered a cake and I put the wrong date and the employee (Amanda) I spoke to was really nice and fixed my problem!
The employees are always friendly here and the cookies are delicious 😋
Amanda was absolutely fabulous! She was a huge help with my nephews birthday cake ❤️
Friendly and fast service, the young ladies working here go above and beyond my high expectations.
Great American Cookies is a chain of specialty bakeries that specializes in cookies and other baked goods. They offer a wide variety of cookies, brownies, and other treats, all made with high-quality ingredients and baked fresh daily. One of the things I appreciate about Great American Cookies is the quality of their baked goods. The cookies are soft, chewy, and come in a variety of flavors, including classic chocolate chip, oatmeal raisin, and more. The brownies are also rich, fudgy, and delicious. Another great aspect of Great American Cookies is the atmosphere of the store. It's warm and inviting, with the aroma of fresh-baked cookies filling the air. The staff is friendly and knowledgeable, and they are always happy to help customers choose the perfect treat. The store also offers custom cookie cakes, which can be decorated with a personalized message or design, making them a great choice for special occasions and celebrations. In conclusion, I highly recommend Great American Cookies for anyone looking for a sweet treat. Whether you're in the mood for a classic cookie or a custom cookie cake, you won't be disappointed. It's definitely worth the visit and I give it five stars.
I was going to make an order online and couldn't find what I needed. So I call directly to them and the young lady that answered the phone was so helpful. I told her what I needed (first communion with a cross) and she knew exactly what I was looking for. When pick up they went over my expectations we love it. Thank you so much. 💓
We love ordering cookie cakes from here. They're always delicious and made fresh on time! Perfect for a party with minimal utensils and plates. Can literally use napkins to serve this and no need for forks. Yum yum!
Employee that filled my order discussed the best option of my choices with the best price for me. Packaged by order to travel and easy to serve and appreciated the extra effort to help last minute plan.
Ordered a cake and I put the wrong date and the employee (Amanda) I spoke to was really nice and fixed my problem!
The employees are always friendly here and the cookies are delicious 😋
Employee that filled my order discussed the best option of my choices with the best price for me. Packaged by order to travel and easy to serve and appreciated the extra effort to help last minute plan.
I was going to make an order online and couldn't find what I needed. So I call directly to them and the young lady that answered the phone was so helpful. I told her what I needed (first communion with a cross) and she knew exactly what I was looking for. When pick up they went over my expectations we love it. Thank you so much. 💓
Great American Cookies is a chain of specialty bakeries that specializes in cookies and other baked goods. They offer a wide variety of cookies, brownies, and other treats, all made with high-quality ingredients and baked fresh daily. One of the things I appreciate about Great American Cookies is the quality of their baked goods. The cookies are soft, chewy, and come in a variety of flavors, including classic chocolate chip, oatmeal raisin, and more. The brownies are also rich, fudgy, and delicious. Another great aspect of Great American Cookies is the atmosphere of the store. It's warm and inviting, with the aroma of fresh-baked cookies filling the air. The staff is friendly and knowledgeable, and they are always happy to help customers choose the perfect treat. The store also offers custom cookie cakes, which can be decorated with a personalized message or design, making them a great choice for special occasions and celebrations. In conclusion, I highly recommend Great American Cookies for anyone looking for a sweet treat. Whether you're in the mood for a classic cookie or a custom cookie cake, you won't be disappointed. It's definitely worth the visit and I give it five stars.
Friendly and fast service, the young ladies working here go above and beyond my high expectations.
Amanda was absolutely fabulous! She was a huge help with my nephews birthday cake ❤️
Just wanted to say they helped restore my faith in humanity on Christmas Eve. We had completely forgotten to pick up our Birthday Cake for Jesus (yes we’re weird white people that do that), and we called and as they were getting ready to close everything up, Andrea, answered the phone and was so kind, and even delivered our cake to us. Definitely a gesture I will never forget. Thank you!
We love ordering cookie cakes from here. They're always delicious and made fresh on time! Perfect for a party with minimal utensils and plates. Can literally use napkins to serve this and no need for forks. Yum yum!
One of our family traditions is getting a giant cookie for birthdays and we've never been disappointed.
The cookies are always good. However the girl that waited on me did not listen to what I wanted and then blamed me when I told her it was wrong. She went to fix the order and got it wrong AGAIN and once AGAIN it was my fault! I will take my money to a bakery where they know how to treat customers!
The cookies are soft, and perfectly cooked. In order from best to least: Strawberry Crinkle Birthday Cake Cookies and Creme Domino Chocolate chip (cause it tasted like oatmeal, cinnamon) All these cookies and no milk. Missed opportunity.
It is wired about having to show your I'D for such a small purchase. The cookies are consistanly good. I don't like giving my phone number verbally in front of other customers. I feel like no one needs my phone number. They say it so they can send you texted coupons but I have yet to get a coupon.
The cookies are soft, and perfectly cooked. In order from best to least: Strawberry Crinkle Birthday Cake Cookies and Creme Domino Chocolate chip (cause it tasted like oatmeal, cinnamon) All these cookies and no milk. Missed opportunity.
The cookies are always good. However the girl that waited on me did not listen to what I wanted and then blamed me when I told her it was wrong. She went to fix the order and got it wrong AGAIN and once AGAIN it was my fault! I will take my money to a bakery where they know how to treat customers!
It is wired about having to show your I'D for such a small purchase. The cookies are consistanly good. I don't like giving my phone number verbally in front of other customers. I feel like no one needs my phone number. They say it so they can send you texted coupons but I have yet to get a coupon.
Ordered a cookie online and when I went to pick it up they said they didn’t have my order. After showing them my online receipt and giving them the last 4 digits of my debit card they said they forgot to make it. Had to wait 30 minutes for them to make it. I won’t be going back
Ordered a cookie 3 days in advance and was supposed to be ready at 12pm. Had to wait 30 minutes as it was not even done and employee stated she didn't even know it was that kind of cookie or that difficult to make. Shouldn't have on website if they can't make it. That employee wasn't very friendly as well. Questionable on returning after ordering 2 in last month.
I used cash for two cookies and then my mom went to go get two sugar cookies for $3.40 and she was using her debit card and they asked for a ID for no reason... They are rude... We will not be going to this cookie shop anymore
Who makes you show your ID to use a debit card to buy cookies!? Very inconvenient and unnecessary. Whatever the reason, upgrade your system or change your policy.
Horrible place. The employees are extremely rude. I will be taking my buisness elsewhere from now on if I feel like having a cookie.
Valentines day setup was a great idea. Besides you didn't inform of the $3 charge for color. Which upset another customer. Your cashier was to busy shaking his head at the upset customer to pay attention to my transaction and my order. spent 70 dollars and didn't even get offered a bag to put them in. I asked the cashier for one and he was of no help putting them in the bag. Then had the audacity to say to the next customers whats wrong with people when i walked away after letting him know he was of no help. It was him! Jarrett is the problem.
Ordered a cookie online and when I went to pick it up they said they didn’t have my order. After showing them my online receipt and giving them the last 4 digits of my debit card they said they forgot to make it. Had to wait 30 minutes for them to make it. I won’t be going back
Ordered a cookie 3 days in advance and was supposed to be ready at 12pm. Had to wait 30 minutes as it was not even done and employee stated she didn't even know it was that kind of cookie or that difficult to make. Shouldn't have on website if they can't make it. That employee wasn't very friendly as well. Questionable on returning after ordering 2 in last month.
Horrible place. The employees are extremely rude. I will be taking my buisness elsewhere from now on if I feel like having a cookie.
I used cash for two cookies and then my mom went to go get two sugar cookies for $3.40 and she was using her debit card and they asked for a ID for no reason... They are rude... We will not be going to this cookie shop anymore
Who makes you show your ID to use a debit card to buy cookies!? Very inconvenient and unnecessary. Whatever the reason, upgrade your system or change your policy.
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About Great American Cookies
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7701 I-40 W Ste 200, Amarillo, TX 79120
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7701 I-40 W Ste 200, Amarillo, TX 79120
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