We were there this past Friday night , it was quite busy , however , service was fast and precise and very professional. My son loved his burger and fries , my beyond burger and the fries were also delicious my husband and his friend had the bacon burgers with fries and onion rings which they loved ! Food is top notch quality here , The restaurant is well kept and very clean the bathroom was spotless which was surprising during a busy night ! There is a pretty outdoor patio seating which is so nice and enjoyable weather permitting . We will definitely eat here again soon !

Great burgers, amazing drinks, wait staff was great. What else could you ask for

Great place to hangout with friends and have a good food!

Great tasting burgers, fries and chicken. Wonderful, friendly service.

It's always a pleasure to walk in and see Sean at the register! He always gets our order right and has a great attitude! Today Shane also helped us with a special promotion, making our meal even more enjoyable. We had the chicken today and my tenders certainly lived up to their name.

We ordered two burgers and the urban fries and a drink, everything was phenomenal and we can’t wait to come back. The workers were so friendly and patient (we couldn’t decide when we first walked in because there are so many options) The food was fresh and delicious. The atmosphere was clean and casual but all modern and really nice. Bathrooms were spotless Also the prices were great we expected it to cost more Can’t wait to return for more

BurgerFi has been our go-to spot since we moved here, and for good reason. The CEO burger and the chicken sandwich are our top picks, and those Cajun fries definitely have a kick! It's great to see they've added salad bowls to their menu for a lighter option. Shoutout to Sean and the team for always delivering top-notch service with a smile. If you're after a no-fuss, tasty burger joint with friendly staff, BurgerFi is the spot.

BurgerFi is a well constructed restaurant inside and out. I think it’s intelligently located. I was able to get in and out easily. And the staff was energetic and polite.

This was a really good experience. To start, the atmosphere is very cozy with its wood plank walls and more contemporary look. The food, which is the main focus of the restaurant, is delicious and compliments the restaurant well. The burgers are very flavorful and juicy, although I have had juicier. The fries are pretty yummy but they're the darker more heavily salted types of fries that are more like five guys fries than McDonald's fries, so you may or may not like them. However the chocolate shake I had was surprisingly delicious. Definitely one of the best I've had from a burger place. This restaurant is without a doubt, a notch above most fast food burger places. You'd be missing out if you skipped over this one.

My first visit as i have passed it mamy timea. The burger was delicious. Staff was friendly and professional. The burger was better than five guys and other places in the area... coming back for sure

Of the quality burger chains, this might be one of the best, if not the best. Fresh made food, the burgers are delicious and the fries are fresh, hot, and REAL PO-TAY-TOES. Maybe some the best fries out there. Not in the mood for a burger? Youre in luck, expansive menu has something for everyone from chicken sandwiches, to salad bowls plus more. Me? I come for the burgers, I mean after all, Burger Fi. Am I right? They're really good at it.

Love burger fi. their burgers are amazing,even the vegan burger. There are so many options. Also omg the urban style fries are the best. And milk shakes are thick creamy and filling almost taste like custard. There employees are also very friendly and nice. It's my son and my go to spot for mom and son date. 😊

Absolutely love Burger Fi any time I come by, especially this one in Commack! Super friendly, food is always delicious, and the facility is always clean and well kept. 11/10 recommend!

The best burgers I've had in years. The quality and taste was magnificent. Very well seasoned and customer service was great. My husband wants to go back when we get the burger cravings. Nice sauce too. Worth the drive from queens. We will be back

I have been coming to this location for a burger and fries since they opened. And I have ALWAYS had an enjoyable experience: the food, service and atmosphere has always been top tier for me.

The food here is 10/10! I got the veggie burger and added ketchup and mustard and it blew me away! There were also a lot of shake options! This place should be everywhere. The staff is friendly and prices are reasonable!

Went for the first time tonight with my family and we all loved it. The shakes were delicious, my chicken burger was good and the fries were amazing.

Bright, beautiful and clean place to eat. Everyone was super friendly and their Beyond Meat burger with Cajun fries were to die for 😍 We'll definitely be coming back!!

Our second time here . 1st time was due to not wanting to wait 30-40 minutes at a restaurant. We didn't know what to order.the manger and young lady at counter explained the menu. My husband and I were impressed with the people skills , very welcoming and they new their products well. What we got, a single burger with an egg , I got the same with onions and mushrooms, regular fries, soda & chocolate milk shake. We have gone to other places that put fried eggs on burgers that are not properly cooked. Burgerfi makes the egg white cooked to perfection with a runny yolk that has endless Options as a dipping sauce! The chocolate shake....... heaven! My husband runs a company and is always impressed when we see someone outstanding in their work. We watched the manager greet people as they came up to the counter and also went from table to table asking customers how everything was and if there was anything they needed. We finally asked the manager his name, Pierre and the young lady staff Jasmine. We told them how we enjoyed the food and very impressed with the whole staff's impeccable work skills. Then, Pierre said ,"We are here to make the customer happy because if it wasn't for them I wouldn't have a job." I felt he was being sincere and appreciative. . Commack BurgerFi has taken customer service of the usual Burger place to a high quality level. The service is excellent and the food is well made, healthier in this nouveau fast food establishment.

Pleasantly surprised here. Stopped in for lunch and ordered the burger bowl. All fresh ingredients and the dressing was very good.

I decided that I wanted a better option than McDonald’s on a Thursday night and stopped into burgerfi! I was greeted by a wonderful fella named Matt. Matt gave me quick and wonderful service, and I felt properly taken care of from the second I went to the counter! My bacon cheeseburger was wonderful, my shake was delicious, and I would highly recommend burgerfi to anyone who’s contemplating!!

The burgers are incredible here. One of the best gourmet burger places on Long Island! Will definitely be coming back!

Thank you Ryan and Staff. Great food and great service. Went out of thier way and made my son a monster burger

Wish this BurgerFi location wasn't so far from home, otherwise I'd be coming here once a week! Staff are always kind and professional, place is always clean, they will give you a free water cup if you ask, they have colouring activities for the kiddies (and kiddies at heart), and they will check ingredients lists for you if you have allergies or dietary restrictions. I always get my regular: double bacon cheese burger, green styled, and with a CriFry. My food is presented to me and comes out perfectly every time. They are very generous with the amount of lettuce they use for your bun, which makes me happy! The majority of the time their fries are perfect. Also their location, being on Jericho Turnpike, is easy to spot and find. I have zero complaints. Highly recommend BurgerFi!

2/1/2019 update This is very consistent and has become the #1 go to for our burger cravings... recently paid $30 at small batch for a fancy burger.... skip it - - COME HERE -BOTH BURGER AND FRIES ARE BETTER THAN A NETWORK CELEBRITY CHEF'S and... i started my own rating system ❤❤❤❤❤ hearts out of 5 5/17 update Our second time here and was just as good. Place was clean and friendly on Saturday lunch service. These days you have to expect to pay for this kind quality/service. I would like to give 5 stars.... h/e i haven't tried their dogs yet... and looking forward to my next visit! 3/17 All in all a good spot for a quick burger. Fries were great too - beer hit the spot. Unlike other reviews - we had fast service and the place was clean.... for lunch on Saturday I'd say that's pretty good indication of what to expect. Way better than Shake Shack. Can't wait to eat here again.

Restaurant always seems kinda greasy, a little dirty, service could be better. Food is really good, but is expensive. They literally bribe you into rating them 5 stars by offering you a free meal up to $30 if you do so… so I’d say the ratings on here are not what they should be based on that alone. They also have a sign outside saying they allow service animals but all other “pets” are not allowed. Hmmmm.

The place was as usual very nice and clean, the food was ready very quickly, everything was delicious as always.. The beyond burger is just a 10/10 The fries and onion rings are the perfect sides My son loves the chicken tenders And of course the various drink choices are a big plus.... Love the food, the place and the company.

+1

My husband and I came here for lunch today. I got the CEO Burger and fries. My goodness, this was THE best burger I've had in a while! The burger was hot and had an awesome cheese pull going on. Sorry, no pics....the burger was so good that I couldnt be distracted. Dominic at the front was kind and helpful. I definitely will be back.

I was excited to take my kids for the first time. The menu looked amazing. I had a. Veggie burger with onion rings. I have to tell everyone, those was the best onion rings I ever had. And they were huge. My kids had a double cheese burger and fresh cut french fries. The food was simply delicious. The place was clean and great customer service. They gave my kids 2 free drinks. Please support our local burger place BurgerFi......

I love this place. Always my go to. The food is the best especially the CEO burger and fries.

What an amazing first experience of BurgerFi in Commack, NY reminding me of Shake Shack all around New York. Delicious burgers 🍔 and fries 🍟 and the onion rings are very good. They ran out of chicken fingers tonight. First time to BurgerFi after the movies on President’s day weekend. :)

Tisha is awesome! Tisha went above and beyond for me to make sure my kids got their food after a door dasher stole my order. We really are so appreciative of Tisha and the person (I didn’t get their name) who ended up delivering my kids’ food! It really is rare to have such a caring and understanding help at food establishments. Thank you so much Tisha!!!! My family has also noticed a noticeable difference in the quality of food the past few times we’ve ordered there.

matt cellura

Best burger joint period. Custard shakes are amazing, the Urban Fries are banging, CEO burger is better than shake shack any day of the week. I'm lucky to have one near my house. Make the trip, worth the drive. Ps. Extra points given for soda machine having EVERY SINGLE FLAVOR and Every type of beverage... Cherry, raspberry, vanilla... Every time. Clean bathrooms too.

Danny Tom

Great burger. Always prepared well. The facility is kept pretty clean. Loyalty treats program is pretty generous and makes it easy to rack up points for discounts. Parking outside is petty good. Have never had any problems finding a spot.

Robert

So scrumptious I can taste the quality! First visit and it’s worth it! I will never go back to Burger King, McDonald’s nor Wendy’s ever again! It felt so good biting on a burger with no antibiotics or ammonia like other places in the past. What a gem this place is. And the music was perfect during my visit. Thanks for the stellar service to Jocelyn and Diana and Dominick and Tisha on my 1st, 2nd and 3rd visits!

Vanessa Diaz

Never Had This Place . Tried It Out And Was Pretty Good . I’m From Texas And This Spot Didn’t Disappoint. Wings And Onion Rings Were By Far Best I’ve Had In A Long Time ! I Want To Shout Out Jocelyn The Team Member And The Crew Back There . Food Was Fresh ! Service Was Fast . And Attitudes Were Positive!! They Had Great Music Playing And Made Sure Pur Experience Was Awesome! Will Definitely Be Back ! And Give Those Workers A Raise They Deserve It !! We Need More People Like That Leading These Joints !!

Alex Masciana

This nice burger place has a robust menu of burgers, veggie options and chicken as well. There tables outside and it is very clean. The staff are professional and efficient. You wont be sorry to pass up other restaurants and eat here

+2

Jaycee Squats

The atmosphere at this location is amazing! The staff is super friendly and it feels like home. We were greeted and taken our order by Jocelyn. She was super sweet, charismatic and very helpful. The food is delicious which makes the experience complete. If you are vegan or vegetarian they have plenty of delicious burger option

abraham lushka harahap

I love BurgerFi! The food is made fresh and delicious. All the staffs are friendly and warm and smile all the time it makes you feel like you're greeted and served by your own family. The onion ring is to die for, one of the best I've ever had. Definitely my top burger place so far!

Burgers are tasty. Onion rings are crispy and awesome. But, fries are not crispy the way I like them; kinda boring actually. The staff has been patient and polite. The floor freaks me out! My shoes stick to the floor wherever I go, dining area, bathroom, as if soda was spilled and the floor was not mopped clean. That really bothers me.

Food is pretty great. Awesome presentation. Price is a bit steep.

Place is great, cleaner food for burgers. Only downside is delivery takes long and food can sometimes be cold. So I pickup when possible.

Pretty good food - the CEO, traditional hot dog, the best fries - nice and dark "hand cut"...also,, very courteous and accommodating staff.

Forgetting the Costs, Great tasting burgers, fries and gigantic onion rings. But wow, $11 for a burger?

Our experience with Jocelyn on Aug 30th was so good it was worthy of a review. Very rarely do we come across an employee at a fast casual restaurant that makes our experience amazing. She was extremely busy but yet she still had a big smile, spoke beautifully, gave us her full attention and treated us with respect. She did not give us an attitude when we asked for an item to be subbed out on a burger and multitasked quickly and effectively while putting orders together. Before we left, we noticed they had a seasonal pumpkin shake that sounded interesting. We asked if we could try it to see if we liked it. We did not know it wasn't pre-made. She quickly, happily, shifted gears and made a small sample from scratch. Most people would not have bothered as that was a lot of work to do (and clean up). We were very impressed and grateful. She deserves recognition as we left there with good feelings and a desire to have that delicious shake. We called the store and expressed our impressions with the assistant manger. We hope it gets back to her and that she gets the credit she deserves (hopefully a raise). The only reason I didn't give the food 4 stars was that the fries were not fully cooked and soggy.

This was the first time going to BurgerFi. The food gets 5 stars. The meat on the hamburger was so tasty. The onion rings were huge and delicious. I also ordered a coffee mocha shake (my favorite) which was so thick I couldn't sip it through the straw. There were a lot of choices on the menu that included fish and chicken. I was told their fries are one of the best. I gave 4 stars because the seats are made out of metal which froze my tush. I highly recommend BurgerFi.

Absolutely Delicious. Although having to go inside to pick up my curbside order (waited 20 minutes past my pick up time then even attempted to call) it was well worth it. The milkshakes are amazing.

Disappointed they didn't have a lager among their craft beer selection, but 2 IPAs, Blue Moon and Bud Lite? I had to settle for the pale ale. The fries were delicious with their garlic aeoli. The best part was the people who worked there. Great service.

Damn good burgers, but the price is a big turnoff. If it was cheaper it would be worthy of 5 stars. That CEO burger (pictured) is fantastic, but that plus drink and fries is $20. No burger meal is worth that kind of money. And I wish they gave you more then 5 onion rings in an order. Other then that, friendly staff, cooked perfectly to order, and nice decor with the Edison lights overhead.

CR Walters

We enjoyed the Angus cheeseburgers at BurgerFi. The BurgerFi name stamped on the roll was a nice touch. The burgers were cooked well and made with quality ingredients. The veggie burger was moist, with fresh lettuce on a multi-grain bun. The shakes are flavorful and thick. BurgerFi's onion rings were the best I have had in a long time. They were large, crispy, not too doughy. The original jumbo chicken wings were very tasty. The restaurant was wide open with high ceilings and plenty of seating. There are tables outside for dining when the weather is nice.

+5

The burgers are delicious (especially if you get the Wagyu patty), but everything else leaves something to be desired. The fries are well-seasoned but never crispy, the soda machines are constantly out of various flavors, the floors are sticky and counter service is rather slow.

Always a good burger and love the Cry and Fry! Edited 10/2025: Walked in at 5:20 p.m. on a Tuesday. Place was empty. We placed an order to go for two single cheeseburgers and a cry and fry. Staff was friendly and attentive. The food was not good. Both of the burgers tasted crunchy (read: overcooked). I don't know what's going on with the BurgerFi sauce but I kinda feel sick a few hours later. Like others have stated, the place seems to be going downhill fast. Its sad.

I go here usually once a week. The burgers are great. However I have noticed that the fries are not like they used to be. Used to be crispy and delicious. Now they are soggy on the outside and hard on the inside. Terrible. So disappointed that this has happened. I won't be back for awhile. Hopefully when I return they will have fixed th fries problem.

This may be the longest I’ve ever waiting for burgers anywhere in my life. I likely could have raised a cow from birth and slaughtered it myself and made burgers faster. With that said the food is great. When we arrived the people in the kitchen were fighting and cursing, and the girl at the cashier was not friendly - at all. I will get take out from here in the future. Eating here is for the birds.

UPDATE BELOW: For a fast food restaurant, the atmosphere is really nice as well as very clean. The service if flawless and the food is great! I think the best burgers in Suffolk county. And don't remember any mind shatterers in Nassau. They have it all as well as beer and veggie stuff.(My wife eats that stuff) Love this place!!!! Ps, I never get intigestion after eating their food! UPDATE 11/2025 Sorry to say this is the third time now the Fries were dark and soggy, the Onion rings looked like they were fried in old oil.... they were dark and greasy and the onion inside was barely noticeable probably due to re- cooking....God knows how many times. There were people all around which stopped me from being whiny so I tossed them in the garbage... people don't have time for me especially during lunch. As far as the Burgers.. mine was a double cheese, one piece of cheese was melted nicely the other was a small thin orangey postage stamp imbedded under the top bun. I have recommended this place to friends and family of which some thought I was nuts. Today again, I was disappointed. Such a shame I really liked this place. Oh well.

**Review for BurgrFi** I visited BurgrFi today and, as always, the burgers were absolutely amazing! They truly are the best in town, bursting with flavor and cooked to perfection. Unfortunately, my experience with the fries was a letdown. I ordered them for my son, and when they arrived, they were burned, overly oily, and lacked any crispiness. The taste was so unappetizing that we had to throw them away. While I’ll definitely return for those fantastic burgers, I’d recommend skipping the fries based on today’s experience. Overall, a great place for burgers but a miss for the sides!

So the food was fine but nothing special. Definitely had better burgers 🍔. It's not bad just okay and fries too. They were soggy but just ok. This place is more on the lines of Wendy's and I think Wendy's has better fries 🍟 than this place. Inside is kinda dark and feels dirty. Shake shack or smash burger or Chipotle have a better decor feeling when you go inside but it shows they tried to copy them. Buy besides all the decor and food the worst part is that person taking our order did not know the products the restaurant sells. So they have picture and ads of their famous burger. Just like McDonalds has their BigMac this place has wagyu burger. I vaguely remember that it was some type of cow from Japan. The person that took our order said she has no idea what kind of burger or meat it was but that it was different from other. I just dont get how you could not know, and I'm certain other customers asked this question also. Imagine going to McDonalds and asking someone taking your order what is a BigMac ?! But this also isn't McDonalds

I guess its pricey bc of the quality of the ingredients but it didn't taste much different than average. Fries about the same as five guys fries but with fancier toppings. Desserts good. Also ordered plain hot dog only ketchup for my child and got sour kraut which I had to scoop off before she saw it bc she would not have eaten it.

Alan Hartman

The staff is pleasant and helpful and the place clean - minus the sticky floor near the soda machine - but the food is average to below average. I think that almost any local pub will have better hamburgers, fries , or onion rings. The burger patty is about the size or a McDonald’s burger party though the bun etc is nicer. I got a burger - single patty - with a side of onion rings and fries. The burger was underwhelming, the fries good if soggy , and the onion rings mostly tasteless. This is my first and last time visiting. There are lots of local pubs that fill the burger niche better than this place with about the same amount of wait time for the food. Essentially, one comes here for a slightly elevated fast food experience though for $19 I’d rather go elsewhere.

Chris Kearse

Very slow service. The steak hangover was extremely burnt and not presentable. The front clerk was all over the place. Dine-in order turn into to go. No attention to details. Seemed almost intentional.

Crystal kraemer

Downloaded the app and ordered. It was easy to pick up. I am vegan and happy that this option exists, but the food was just average. If you download the app before you go, you can get a free fry. You can’t put the free fry in via the app, just tell them when you get there. Food was okay, just average. The bun was cold and the patty definitely could’ve been warmer. Overall decent just nothing to celebrate. As I was leaving I noticed the floor was slightly slippery/oily, probably from the burger/fry grease. Nice people there.

Food was nice ,, worker cursing and screaming at another working for being 3 minutes late,, the whole floor was like supper glue as well as the tables and back of chairs,,, the soda machine was filthy as well just makes me think what the kitchen looks like needles to say WILL NOT BE BACK.

First time, perhaps last time. Fries were burned brown and the single burger patti was super thin. Not to mention the long wait. The shake was good but never had a bad shake. The workers were nice and the atmosphere was quite trendy. Overall there are better burger places on the strip.

Huge burger fan and this place was not anything I'll be rushing back to for a first timer. Burger was overpriced for the quality. Prime burger bar is right down the road, not much more expensive and you get a much much better quality experience and burger. Soda machine had barely any options left (it was one of those smart machines with all the options to choose from). Burger came out with missing toppings, not as requested. Fries had decent flavor but were soggy. Bacon looked like it was cooked hours prior. The location felt dirty and the staff seemed lackluster in their level of care. Would not recommend

Normally I love this place but it looks like they have 2 new guys working here and idk it was extremely greasy compared to normal I really the toppings of the swag burger I’m kinda of disappointed I use to drive here at least 2 times a month and I live 40minutes away I got 2 swags both really mid normally I’m like I can’t wait to come back but I guess they got rid of the people that mad it great

First time trying this chain. My conclusion is that they are charging 5 Guys prices without executing 5 Guys quality of food nor service. “Wagyu” burger was very dry and overcooked, not even close to being a juicy burger. Bun was stale. They forgot the onions which is the strangest part because I literally ordered at a screen at the counter despite there being an employee at the counter. They also forgot the onions on the hot dog. Onion rings were decent, fries were soggy and of course, they forgot the Cajun seasoning that I paid extra for. So nope, I can’t recommend BurgerFi and will stick with 5 Guys next time.

C M

Honestly don’t even bother. Way over priced for a less than mid burger. Burger was dry. Not that good. Fries and onion rings sucked. Tenders were solid. They also rang everything up where they charged for substituting sauce on a burger. Not one to complain about 75 cents but they did it for everything. So it just annoyed me. I’m not a big fast food guy. This is supposed to be a step above. At the price point of this place you are better off going to Wendy’s.

BC Carter

The music was extremely loud in the dining area, took 30+ minutes for our food. My paid extra for cheese and there was no cheese on her burger. The burger was sub par at best and the bacon wasn’t fresh. There was WAY too much salt on the fries. I wouldn’t recommend dining in with any friends because you can’t hear each other talk.

Dragon Hunter

Food was sub par the burger was pretty small and I order jalapeño and they looked like small shriveled up green dots and there was no flavor at all. The burger patty is comparable to the size of a Wendy’s patty.The fries look black and tasted mushy as well as they were floppy the oil they were fried in was probably dirty and I could taste it . For $18.45 the food should at least be good as Wendy’s. my friends didn’t finish the fries and neither did I.

Terrible experience! The girl who took our order could not have been more miserable. The food was not good. The burger tasted really strange and I can’t figure out what it was, but we won’t be back!

A horrible experience. My son and I placed our order with the cashier who was very pleasant and courteous. It was all downhill from there. It wasn’t the neck tattoos, backwards hats, or the frequent F-bombs we heard from the loud conversations in the kitchen that concerned me. But when I saw a cook putting food in him mouth with tongs I got concerned. That same cook was handeling a broom, wiping his face with his shirt, handeling the grill, eating food all without changing his gloves. Then I watched him wipe the sweat from his eyebrow with a block of cheese in his hand (the same hand). When the cashier noticed that our fries were wrong, the cook instructed a new batch be made then chowed down on the wrong order fries. That’s when we left and drove to a dinner. How they can do this in plain sight of customers is beyond me, but it’s clear hygiene and decorum is missed on this crew. Shame, because I’m local and it’s was a convenience stop for us.

When we arrive not a single person was at the front, the machine to order was broken and we had to wait a very long time for someone to take our order. Someone finally came out to the front of house, and mind you this man with a ratty mustache who finally emerged from the back after we asked for help and called for someone multiple times, is eating food. He comes out of the back and is eating food while he takes our order. We are the only people in this entire place. One of the soda fountains was broken as well. Then this same man with the ratty mustache is changing the trash, and with the same gloves on touches our food and bags it up. With the same gloves, no hands washed or changed gloves . Disgusting and disturbing.

I’m glad I saw a recent review that expressed how I felt that the staff needs to be changed. I seriously thought I was turning into Karen. Especially the more heavy set cook with the beard and tattoos that wears a hat. To spend almost $80 on food for my boyfriend & friends then see the cook playing games with the food was disheartening. I come to burgerfi often and know the quality of the food I received on my last order wasn’t up to par. Ceo burgers were dry and burnt, fries soggy etc etc. Also the assistant manager needs to check herself when’s she’s speaking it’s not the customers fault when your cashier made a mistake…. Your customer care email doesn’t work

Just got our DoorDash deliver and the smell of burnt fries is nauseating. Sauces opened all over the bag. All 4 burgers are cold. Bottom line, they will never see my business again.

Ordered 2 kids meals. Burgers were rare... one was veryy rare the other medium rare. But for kids you'd think at least medium. Even high class restaurants cook medium or up bc its chopped meat not a steak. Places like burgerfi usually cook meat thru. Imagine getting a rare burger at McDonald's lol. The kids split the medium one and threw this out. Waste of $8

We went in to get some burgers and shakes. We walk in looking at the menu then we went up to the kiosk to order. The gentleman behind the grill screamed out pissed of it going to be 15-20 min the casher ask us if we heard we said yes so we continue to order then he screamed out that it going to be over a half hour to get food. As he got more order he got more nasty. We decided to leave. We were afraid that if its cooking was as bad as his attitude we get low quality food. The manager on duty as well as the store manager should be ashamed of how their store is ran. we will not be returning and will be telling our friends about the experience so they don’t waste their time.

Wait there for 40 min for the food Only order a burger and fries.. and a the end this is what I got… 20 dollars down the drain…

Hello - For $20 you would expect a better burger and fries than a $13 place. I have eaten here many time and it gets worse every time. I will probably stick with 5 guys going forward. I ordered my burger with just cheese. The guys actually asked me twice what I wanted on it. I was clear. And I order fries. My order took over 15 minutes. When it did finally come and it came with lettuce and tomatoes. I told the guy and he said Oh, just give it back to me and we'll take it off. I did it myself as I didn't wanna wait any longer. The fries and burger were definitely not just cooked. Or if anything, it sat there a while cooling. The burger was not hot or juicy. Plus it didn't have the stamp on bun. I really didn't care about the stamp but can tell they are slipping. The bun was borderline stale. Definitely not fresh. It was Sunday night so I guess they used buns from Saturday?? The fries were not the way they used to be. I actually considered a franchise when you guys came to Long Island. Glad I didn't. When the food comes out the way it's supposed to it's very good but there is a lack of consistency that they lack. I can send you a copy of my receipt if you wish. Good luck

Come here all the time, this time- awful. Waited about 20 minutes in a complete empty restaurant only to get the 3 burgers that were not up to standard. buns untoasted, COLD and the cheese not even melted. The cherry on top is that we ordered no sauce on the burgers and they came out drenched in sauce lol.

Sticky floors , took a couple of bites threw away 30.00 worth of food . Fries were burnt and raw at the same time. Burger was dry bun was stale . Same went for my sons food . Wouldn't recommend.

Burgerfi has some internal issues going on. Removed vegetarian options after complaints of cross contamination with meat on grille. Looks like they might be heading down the same road as Boston Market. The quality of their food has also diminished and after speaking with several neighborhood residents, many have stopped going there. I don’t see them staying open much longer in the near future.

Where to begin. First off they are quite pricey, a chicken sandwich, a cheeseburger, a kids cheeseburger and 2 orders of fries (one chili cheese) was $36. The chicken sandwich was only a tiny 1/3 of a breast arranged on only half the bun so its sticking out leaving half an empty sandwich. The kids burger was ice cold(they also forgot the drink) this was most likely due to the almost 20 minutes the order took to make. I was told something about them making a fresh batch of "cheese sauce" which looked exactly like Velveeta. The chili tasted like the canned stuff with a ton of cayenne dumped in. The worst part was the portion. I literally waited 20 minutes for this food to be given two tiny containers with no joke a tablespoons worth of cheese and chili in each. I now know why the guy behind the counter seemed embarrassed to give me that food. Also there was no exaggeration 7 bags one small around each item and two large handled bags..for 3 sandwiches and fries? So much waste. Maybe if they cut down on the extra bags they could afford normal portions. Don't waste your time here. There is a clear reason other locations on Long Island closed down already.

This is the THIRD time we ordered food online, drove to this place, and picked up our food. We order cheeseburgers, chicken tenders, and french fries. I chose honey mustard as the sauce that is included with the chicken tenders. I also ordered a $1.25 side of garlic aioli. EVERY time they have included NO sauce. Instead there is a slice of bread with my chicken tenders. It clearly says on the receipt on the bag that the chicken tenders come with honey mustard. Then there is another sauce I paid extra for not included. How hard is it to read and place something in the bag?

I stopped into the Burgerfi location on Jericho Turnpike in Cammack, NY, for a quick lunch. I ordered a cheeseburger combo. The burger was very good but the fries were bad and I had to wait 15 minutes to get my order which gave me 5 minutes to eat. The fries were black and limp but tasted burnt. I think the oil may have been burnt. See the photo. The staff did not seem to have any urgency. I would have had better fries up the street at Wendy's.

Jerica Brinson-Caban

I CAME ALL THE WAY FEOM NEW JERSEY!!! All I wanted was a lettuce bun burger sandwich. I arrived when the doors was locked before closing time. So another name of Dawson came to the door, screaming their closed!!???? SMH. Mind you I’ve been here prior and the polite respectful charismatic Spanish guy treated us soooo differently!!! Funny my husband said we should’ve went up the road to Jerseys Mikes but I thought BURGERFI would’ve been better. SMH. That girl should be fired!!! Very very poor professionalism!!! Very bad and yall closing before hand. Never again! Wasted gas!!!! WE NOT GWT TO DO ANYTHING. NO DINE IN! NO EATS CAN’T!!

Alex O

Came here a few nights ago with my friends for a dinner sunday and it was the worst experience I’ve ever had. There was a rude cook talking crap loudly complaining on the phone short guy with tattoos and it rubbed me the wrong way and we had a heated exchange and I feel bad for the lady that was there trying to deescalate the situation. The door says you guys are open til 10 pm so I don’t know what his problem was. They really need to train their employees better here. Bad for business

Heather

complain about a deeply troubling experience at the BurgerFi Bay Ridge location following the Dyker Heights lights. What occurred during this visit raises serious concerns regarding food safety, consumer protection, and alcohol law compliance, including underage drinking and minors bringing alcohol onto the premises. Food Safety Violations The burger meat served to us tasted undercooked and of extremely poor quality. The fries were burnt and inedible. After consuming the cheese, I became ill. The sale of food that is unwholesome, improperly cooked, or potentially adulterated violates New York Agriculture & Markets Law §§ 200, 201, and 259, as well as NYC Health Code Title 24, Article 81, which requires food served to the public to be safe and sanitary. Incorrect and Deceptive Billing We were also overcharged due to an error on the bill. Charging incorrect amounts constitutes an unfair or deceptive business practice under New York General Business Law §349, which governs consumer transactions. Underage Drinking, Failure to Card, and BYOB by Minors Most concerning was the complete failure to control alcohol on the premises. During our visit: • Multiple minors, including approximately 15-year-olds coming from Dyker Heights lights, were openly drinking beer inside the restaurant. • These minors had brought their own beer onto the premises. • No staff intervention occurred and no identification checks were observed. • I personally asked a female patron her age after observing her being served wine. She stated she was 18 years old. Despite this, she had already been served alcohol by staff without being carded. Allowing minors to possess or consume alcohol, permitting alcohol to be brought onto licensed premises, and serving alcohol without verifying age are violations of New York Alcoholic Beverage Control Law §65 (underage possession and consumption), ABC Law §106(6) (sale or service of alcohol to persons under 21), and ABC Law §106(9) (unlawful possession or consumption of alcohol on licensed premises). Licensees are required to actively supervise alcohol service and prevent such conduct under ABC Law §110. Conclusion The combination of unsafe food, billing errors, and multiple alcohol-law violations involving minors — including minors bringing their own beer onto the premises — reflects a serious breakdown in management and compliance at this location. These issues warrant immediate review and corrective action.

robert smith

Went to burger Fi in Newark and we ordered 6 meals, totaling $136 dollars. We asked for 2 ranch packets and the nice guy who took our order said they would give us 2 when we get our food. The lady who in the expo refused us 2 ranch packets, argued with me in front of the restaurant and told me it was not her problem, said I could stand back in line and purchase 2 ranch packets. The interaction was heated, lady with BurgerFi was rude and made it an unpleasant experience for the whole family and for the guest who witnessed the interaction. I know it seems petty, but when you spend that kind of money for a burger, it's not much to ask for ranch to go with the meal. The guy who took our order ended up walking over and giving my daughter the 2 ranch packets he said he would at check out. Not a good experience. Customer service gets a F. Food was ok and hit the spot.

Adilson J. Semedo

Walked in and my feet were sticking to the floor. DIRTY and did not smell fresh. Bacon was very well done on the bacon cheeseburger and was not great tasting. This place took a nose dive. I didn’t even want to put my arms on the table—we went outside to eat and avoid the nasty smell. Soda machine old and decrepit and …wait for it…DIRTY. Never again.

Rich K

Disgusting Experience – Never Again I rarely leave reviews, but this place deserves a warning label. Walked in and immediately regretted it—sticky floors, and a smell that could make you cringe. The tables hadn’t been wiped down in what looked like days, and I saw actual flies buzzing around the kitchen area. Garbage under soda machine you name it! Even looks like they lost their liquor license as they have no beer or wine bits it’s in the menu strange…… Ordered a double bacon cheeseburger and fries. The burger was greasy.