Alan Hartman

The staff is pleasant and helpful and the place clean - minus the sticky floor near the soda machine - but the food is average to below average. I think that almost any local pub will have better hamburgers, fries , or onion rings. The burger patty is about the size or a McDonald’s burger party though the bun etc is nicer. I got a burger - single patty - with a side of onion rings and fries. The burger was underwhelming, the fries good if soggy , and the onion rings mostly tasteless. This is my first and last time visiting. There are lots of local pubs that fill the burger niche better than this place with about the same amount of wait time for the food. Essentially, one comes here for a slightly elevated fast food experience though for $19 I’d rather go elsewhere.

Chris Kearse

Very slow service. The steak hangover was extremely burnt and not presentable. The front clerk was all over the place. Dine-in order turn into to go. No attention to details. Seemed almost intentional.

Crystal kraemer

Downloaded the app and ordered. It was easy to pick up. I am vegan and happy that this option exists, but the food was just average. If you download the app before you go, you can get a free fry. You can’t put the free fry in via the app, just tell them when you get there. Food was okay, just average. The bun was cold and the patty definitely could’ve been warmer. Overall decent just nothing to celebrate. As I was leaving I noticed the floor was slightly slippery/oily, probably from the burger/fry grease. Nice people there.

C M

Honestly don’t even bother. Way over priced for a less than mid burger. Burger was dry. Not that good. Fries and onion rings sucked. Tenders were solid. They also rang everything up where they charged for substituting sauce on a burger. Not one to complain about 75 cents but they did it for everything. So it just annoyed me. I’m not a big fast food guy. This is supposed to be a step above. At the price point of this place you are better off going to Wendy’s.

BC Carter

The music was extremely loud in the dining area, took 30+ minutes for our food. My paid extra for cheese and there was no cheese on her burger. The burger was sub par at best and the bacon wasn’t fresh. There was WAY too much salt on the fries. I wouldn’t recommend dining in with any friends because you can’t hear each other talk.

Dragon Hunter

Food was sub par the burger was pretty small and I order jalapeño and they looked like small shriveled up green dots and there was no flavor at all. The burger patty is comparable to the size of a Wendy’s patty.The fries look black and tasted mushy as well as they were floppy the oil they were fried in was probably dirty and I could taste it . For $18.45 the food should at least be good as Wendy’s. my friends didn’t finish the fries and neither did I.

Jerica Brinson-Caban

I CAME ALL THE WAY FEOM NEW JERSEY!!! All I wanted was a lettuce bun burger sandwich. I arrived when the doors was locked before closing time. So another name of Dawson came to the door, screaming their closed!!???? SMH. Mind you I’ve been here prior and the polite respectful charismatic Spanish guy treated us soooo differently!!! Funny my husband said we should’ve went up the road to Jerseys Mikes but I thought BURGERFI would’ve been better. SMH. That girl should be fired!!! Very very poor professionalism!!! Very bad and yall closing before hand. Never again! Wasted gas!!!! WE NOT GWT TO DO ANYTHING. NO DINE IN! NO EATS CAN’T!!

Alex O

Came here a few nights ago with my friends for a dinner sunday and it was the worst experience I’ve ever had. There was a rude cook talking crap loudly complaining on the phone short guy with tattoos and it rubbed me the wrong way and we had a heated exchange and I feel bad for the lady that was there trying to deescalate the situation. The door says you guys are open til 10 pm so I don’t know what his problem was. They really need to train their employees better here. Bad for business

Heather

complain about a deeply troubling experience at the BurgerFi Bay Ridge location following the Dyker Heights lights. What occurred during this visit raises serious concerns regarding food safety, consumer protection, and alcohol law compliance, including underage drinking and minors bringing alcohol onto the premises. Food Safety Violations The burger meat served to us tasted undercooked and of extremely poor quality. The fries were burnt and inedible. After consuming the cheese, I became ill. The sale of food that is unwholesome, improperly cooked, or potentially adulterated violates New York Agriculture & Markets Law §§ 200, 201, and 259, as well as NYC Health Code Title 24, Article 81, which requires food served to the public to be safe and sanitary. Incorrect and Deceptive Billing We were also overcharged due to an error on the bill. Charging incorrect amounts constitutes an unfair or deceptive business practice under New York General Business Law §349, which governs consumer transactions. Underage Drinking, Failure to Card, and BYOB by Minors Most concerning was the complete failure to control alcohol on the premises. During our visit: • Multiple minors, including approximately 15-year-olds coming from Dyker Heights lights, were openly drinking beer inside the restaurant. • These minors had brought their own beer onto the premises. • No staff intervention occurred and no identification checks were observed. • I personally asked a female patron her age after observing her being served wine. She stated she was 18 years old. Despite this, she had already been served alcohol by staff without being carded. Allowing minors to possess or consume alcohol, permitting alcohol to be brought onto licensed premises, and serving alcohol without verifying age are violations of New York Alcoholic Beverage Control Law §65 (underage possession and consumption), ABC Law §106(6) (sale or service of alcohol to persons under 21), and ABC Law §106(9) (unlawful possession or consumption of alcohol on licensed premises). Licensees are required to actively supervise alcohol service and prevent such conduct under ABC Law §110. Conclusion The combination of unsafe food, billing errors, and multiple alcohol-law violations involving minors — including minors bringing their own beer onto the premises — reflects a serious breakdown in management and compliance at this location. These issues warrant immediate review and corrective action.

robert smith

Went to burger Fi in Newark and we ordered 6 meals, totaling $136 dollars. We asked for 2 ranch packets and the nice guy who took our order said they would give us 2 when we get our food. The lady who in the expo refused us 2 ranch packets, argued with me in front of the restaurant and told me it was not her problem, said I could stand back in line and purchase 2 ranch packets. The interaction was heated, lady with BurgerFi was rude and made it an unpleasant experience for the whole family and for the guest who witnessed the interaction. I know it seems petty, but when you spend that kind of money for a burger, it's not much to ask for ranch to go with the meal. The guy who took our order ended up walking over and giving my daughter the 2 ranch packets he said he would at check out. Not a good experience. Customer service gets a F. Food was ok and hit the spot.

Adilson J. Semedo

Walked in and my feet were sticking to the floor. DIRTY and did not smell fresh. Bacon was very well done on the bacon cheeseburger and was not great tasting. This place took a nose dive. I didn’t even want to put my arms on the table—we went outside to eat and avoid the nasty smell. Soda machine old and decrepit and …wait for it…DIRTY. Never again.

Rich K

Disgusting Experience – Never Again I rarely leave reviews, but this place deserves a warning label. Walked in and immediately regretted it—sticky floors, and a smell that could make you cringe. The tables hadn’t been wiped down in what looked like days, and I saw actual flies buzzing around the kitchen area. Garbage under soda machine you name it! Even looks like they lost their liquor license as they have no beer or wine bits it’s in the menu strange…… Ordered a double bacon cheeseburger and fries. The burger was greasy.