Pizza Hut

Noelle Hoaglin

The detail to customer service is severely lacking. Paying the amount you do for pizza today, and the management cannot deal in making the experience worthwhile. Placed a large order online, but I didn't have a chance to put in that I wanted it in an hour instead of immediately. I called as soon as I hit the button, when I realized my mistake, to have them make it closer to when I could pick it up. When I called, I was told that they could cancel the order and put it back in the system, but that I would not receive a refund for up to a week possibly and be recharged the large amount to be put back in. Or that they could cook it then and place it in the warmer to sit and dry out. They said otherwise it would get overlooked and missed. I asked if I could just call them in a half hour and remind them to start it, and they said nope either cancel and reorder or have it put in the warmer. You would think if you spend almost $100 they could find a way to make it work. It is sad how no one cares about customer service, and instead just about the money bottom line. I was so excited for this pizza hut to open back up, and I am sadly disappointed in how this business has returned. The staff is not the issue, I know they only do what they are told. But management is severely lacking in the ability to maintain a happy customer base.

Jeff Yusko

We have been twice since they re-opened, and we had overcooked Pizzas the first time, with very little sauce and cheese and not nearly enough toppings. Second visit, we got undercooked pizzas with way too little sauce on 1 and way too much on the other. The potential for good pizza is there, but consistency needs a lot of improvement. You pay the same as you would from any other local pizza restaurant, but the quality is not there, so it's not great and definitely overpriced for what you get.

Barbara Heffner

Waited for a little over an hour for our Pizza. Love the pizza just not the wait time. Was informed that the franchise owner wants them to do takeout orders first over the customers waiting at their tables. So I guess I need to order take out and when I get it ask to be seated and then order my drink. The waitress was excellent

Harold Woodard

I went on pizza hut website for Painted Post and ordered a large cheese pizza with sauce on only half the pizza for takeout. When I arrived I specifically asked the girl if it was half sauce because that's what I ordered. As it is dimly lit in there, she opened the box and she verified its what I ordered. When I got home being in better light we looked it over and found sauce on all of the pizza. When I called the store the manager said the "no sauce" request didn't appear on her end. She said the website is sketchy and better off calling instead of using website. Also if you use credit card there reader gives you three amounts for tips. I'm sorry now I gave them a tip. Didn't see any way out of it anyway.

Jessica Forsythe

While I was in Pizza Hut, I continue to listen to a manager by the name of Alicia, talking crap to other employees about fellow employees. I found this to be very disrespectful and unprofessional. I don't know how she is the manager

Cassandra Holley

You know for a restaurant that hasn’t been open that long and already giving people food poisoning it’s pretty sad I’ve been a cook for 15 years and as someone who prepares food for the public you guys made me violently ill it truly sickens me that you guys hire people who don’t care yall owe me 2 days of work do better if you wanna serve food to the public this is just unacceptable

CPS computes

We went to the newly opened Pizza Hut for dinner the other day. We were hoping for a bit of nostalgia since the outside of the building looked pretty much the same. Unfortunately upon entering we noticed that the interior was not as character filled as it was as well as there was no buffet etc, traditional booths were gone. We ordered chicken wings, a bigger pizza, as well as a pasta with Alfredo sauce. Unfortunately the pizza the crust was very hard kind of cardboardy with no real chew to it. The sauce had little to no flavor and there was only about half as much cheese as should have been on a pizza. Nothing like a Pizza Hut pizza should be. The chicken wings were not bad but unfortunately they seem to bother and caused bathroom issues the next day for the person who ate them. The pasta also was unfortunately flavorless. In a way I wish we ordered a regular pizza to see if maybe it was just the New Yorker was made poorly but everything else added up to a very dismal meal. The service itself was very good, the girls came and checked on us and refilled drinks often. Another annoyance is the phone which has the ringer on high 6 ft away from where you're sitting trying to eat. So it scares the hell out of you every time you start eating. I don't know what to say about the traditional pizza, I pray they at least make that right. I. The end we spent $80 for a nostalgic taste that taste poorly and caused severe distress for another family member. Given me atmosphere and all the things I've stated as well as the details of the material of the restaurant and quality of food I am not sure if this location will be able to remain open if it stays this way. After our experience I cannot see ordering or eating anything from here anytime soon. RIP classic pizza hut.

Shelley Parker

I went in a few weeks ago with my husband to sit down and get dinner. We ordered the big dinner box and our niece Destiny waited on us. I barely get out these days because I have medical issues and Im in alot of pain but it was a good night for me so I decided to get out the house. I asked to sit at the half booth half table that happened to be next to the office. We ordered our food and then the main manager Alecia called her over to talk to her. I then heard her say something along the lines of "do you really hate me that much? Why the hell would you sit Shelley that close to me knowing I hate that woman?" I barely even know her but everytime I come into the restaurant she gives me dirty looks and runs the other way as if I have the plague. If shes saying these things loud enough for me to hear then I cant imagine what she says behind closed doors. I wasnt even allowed to come to the friends and family event prior to opening even though I have a couple friends and my niece working there all because Alecia said I wasnt allowed to come. I wont ever go back to that location, its sad that I have to elmira if I want pizza hut now. I feel uncomfortable and embarassed to even try going inside that building again, she has made it very clear that Im unwelcome

Wendy Radford

Bring the old owners back! 65$ for a dry pizza, overly garlicky breadsticks, even our kids complained about the pizza! Called and said I wanted a partial refund they wanna give me a credit we don't want your credit, we don't even want to return!

Zachary Perl

Unbelievably overpriced. Wings are the most expensive I have ever seen at any restaurant. You are a fast food pizza chain and you are charging 21 dollars for 12 wings... Pizza prices are also ridiculous. Pizzas are more expensive than every competitor in the area, including high quality artisanal pizza chains like annielos. If this pizza Hut wants even a chance at surviving in the area, I'm saying this as someone who likes pizza Hut, your prices need to be literally halved or you will close back down within a year.