Joe Guerra

Food and service was great, but price pretty high for beef cheddar sandwich and fries n dring. $12.50

Judy Brady-Sertich

Busy location off of Bandera but worth the inconvenience. Multiple meal deals being offered. 2 Snacker Roast Beef burgers, curly fries and a shake for $7. The employee decided since l am elderly to only charge for a kid's meal. MUCH APPRECIATED ON A VERY HOT DAY! ALERT, NO HANDICAP ENTERANCE! Restaurant was clean, bathroom clean and well stocked. Staff member brought my food to my table and was very much a gentleman. Sorry, forgot to look for there sanitary inspection score. Same curly fries and flavorful beef😋 nice shake too. Take the kids, they'll love it!

George Sellards

Service was very slow and no apologies offered.

Robby Carlson

As I was driving down bandera I thought Arby's sounds good I haven't had one in a long time

nayddia F

I went to the store off Bandera (store #5310). The young gentleman, Justice, took my order, and I waited over 7 minutes in the drive-thru with no communication about what was causing the delay. There were several cars behind me,one even left the line because of how long it was taking. When I finally received my order, there weren’t any napkins in the bag either. It’s the little things that matter like including a napkin or simply offering an apology for the wait. Just overall disappointing

Elizabeth Perez

They always mess up on my order or forget to put something in the bag. I asked for the Turkey & Swiss, lettuce and cheese ONLY. I get home and notice that they drenched the sandwhich in mustard and mayo. I live by La Cantera, and have only ordered from there when I'm in that area. If they want to "remake" the sandwhich and have me drive, use my gas, time, and energy.. I expect them to make it worth my while. Please stop inconveniencing your customers, and be attentive to their orders. I didn't eat my food. Wasted food and hard earned money.

C Mick

Walked in. Male taking our order was nothing but attitude. When we had enough and said "Never mind" he said "Whatever". I had to pull my wife out. Skip it. The 1604 and Bandera location is always 5 star. Travel a little further for the best Arby's experience.

Larry Polinard

Was shorted half my order. The other half was incorrect. Called several times to speak to mgr. Never came to phone. Left messages Never returned my calls. Had enough of their poor service. Will not go back & do not recommend.

Connor G

I love Arby’s. But I’ll never return here. There was a 4-5inch long black hair inside the wrap on my chicken slider that a lady with black hair handed me in the drive through. When I confronted them about it they said nobody has long hair and the cook has no hair. Like are my eyes not real? That hair certainly was.

Mare1599

I ordered crispy crinkle fries. Normally I get them and they are very hot. The fries I received Saturday evening were old, stone cold, and not crispy. The French Dip sandwich was good.

Lori D (Txtatertot210)

I think this is the worst review I've ever made. But, I make no apologies. It is, what it is. I hadn't been to Arby's in years. Maybe it was the location? I don't know 🤷🏼‍♀️. Food was horrible. Ruben sandwich was salty. Curly fries were old& tasted & looked like they were just thrown in the bag. I don't expect "perfection" from a fast food place, but at least an edible meal. Needless to say, I won't be back.

Jacqueline Johnson

Classic roast beef was unedible. I was tryna post the picture to see how it looked. One kid ate theirs and complained about a stomach ache so the others refused to eat theirs. The color of the meat... not sure how long they had been sitting out or was it just a bad batch of meat all together.

Darlene Denend

Its hard to ruin the smokehouse sandwhich. But the brisket shouldn't be shredded and doused in BBQ The recipe calls for mayo on the bottom brisket cheese fried onion and BBQ sauce. I got a a sandwich with BBQ sauce brisket cheese and sooo much BBQ sauce on top as well. I basically paid $12 for freaking sauce. And then the Buffalo slider was old as heck. If you can ask for the food to be made fresh, otherwise you'll be let down.