Good place to go, just need a little bit more help on the drive thru, it was very, very slow.\nTo

Clean McD restaurant with courteous staff. Have ample seating area and parking outside. The drive thru is quick. The staff is also nice. Food need some quality control check about whether been served as warm or not.

Been to this location a couple of times over the last two weeks. I order a burger no onions, so I expect to wait a bit. However, today, I've waited almost 20 minutes. I've seen a worker come out with another persons food, who has obviously been waiting as well. First, the worker was not moving with any pace and was dull and not friendly and secondly, their food was obviously wrong because the customer had to take his food back in. Today my food was correct, but my previous visit it wasn't anything that I ordered.

Of the McDonald's this is the least consistent I have been to. 50% of the time the food is horrible and tastes like it has sat for hours. The other 50 it's not bad. The service is usually decent but on this last trip we did an order ahead and they cancelled it so we had to reorder again. The cashier acted like we never ordered but we could see it in the app and see it was cancelled by the store. In short this is our last resort McDonald's.

Asked for extra Crispy fries. Left drive through and it wasn't correct. Had to go in & wait 6 minutes.

+1

Niaz Sumon

Food is good, main issue is the MC app, several times tried to use rewards and bonus and it didnt work or very confusing interface. Also why do you expire the points? Its my hard earned points. Stop expiring points!

If you go to the drive-through, they’ll tell you to pull to a stall and wait. Took 10 minutes to get my food. All because they want to get their numbers down. Then I got my large fries and it was 80% full

Problems every time i visit this location (which is rare). Tonight the Person taking the order doesn’t understand simple question. I went to order inside but the doors were already locked. Back in the drive thru, i ask for sweet and sour and receive ranch. Drive back around and ask again for sweet and sour. Told to drive to second window where i sat and waited while three crew members gather at the window to chat. I had to blow the horn for service having to ask her again for sweet and sour sauce. I did not get a receipt so that i could inform the company but i hope Google lets them know that they need to do better!!!!

I've always came to this McDonald's and never have i been told I can't modify my kids burger very dissatisfied couldnt get a name but the guy was wearing glasses I will bring this up to the manager next time

Was waiting in the restroom and saw an employee walk out without washing her hands

I come here all the time because it has a decent play area but I have been here for 1 hour and a half and no one has come into the play area to clean at all. And it was super dirty when I showed up. I had to wipe down our table with a baby wipe before we sat down. Food is ok and it came out in good order but it's not hard to have a regular cleaning schedule for the play area. Also I saw a woman walk her and her child out of the emergency exit and the alarm did NOT sound so I think its turned off, which I think is prob a bad thing in a room full of toddlers and babies.

Ashley Crowder

Food is fine. Service is slower and slower every time. We almost never make it straight through the line. They park 4-5 cars at a time without serving them. Even when we use the app and order ahead it takes FOREVER. If you have someplace to be skip this McDonald’s.

Place is the worst- customer service doesn't exist. In addition to screwing up my order the time before, this last time I made an app order and paid for it, and when I went to pick it up- rude employee tells me their system is down and they can only take cash orders. I told them it was already paid for and rude employee said the system was down again. Makes no sense that you can place a mobile order ok but somehow the restaurant system is down.. Think the same person that told me system was down today was the one that did it before.

Multiple instances of poor service over our last few visits and today made it evident this location is not changing for the better. Employees are not welcoming and it feels like you are a bother as a customer. Orders have been missing items or incorrect on our last orders and today was no different as we received less nuggets in the happy meal than we purchased. It’s evident the management and employees here don’t care about service and customer satisfaction. Will not be returning.

they messed up my doordash(no sauce or lettuce on big mac and wrong slushy) and we took it back and they put ketchup instead of big mac sauce. Honestly very frustrated with this outcome i just wanted a big mac pmo.

The service is a horror. The drive through employees send me forward every time, clear the line behind me, I wait 10 minutes, and nothing. This happens all the time. Inside is as bad. No contact, the fry guy was digging his fingers in someone's fries for some reason, and filth. There's other places.

I went to get a replacement order and had to insist getting my exact order replaced. I added a large chocolate shake that I was going to pay for only to get a free medium shake, while I appreciated the gesture I would have rather paid for what I wanted. When I finally did get my food it was cold like the food I complained about the night before. Definitely won't be back!

This is the absolute worst McDonald's when it comes to customer service they can never get the orders correct and they are slow! By any means if you can go to a different McDonald's.

This place is a joke. I ordered a deluxe chicken sandwich. This pathetic chicken is half size of the bread. No napkins, no sauces. Customer service is non existent.

Came through the drive thru tonight after having placed a mobile order, and the lady over the intercom told me that their systems are down and can only take cash. I informed her that I placed my order already through the mobile app and it was already paid for, then she proceeded to tell me that they can’t make it unless I had cash. If your system is down then turn off mobile ordering. Simple as that.

This is a poorly run McDonald’s. The kids that work The takeout window system are barely audible over the speaker. They don’t seem very much into the job or service. They avoid making eye contact with you at the window. I’m also not a big fan of face neck, tattoo children handing me food.Their grill personnel frequently don’t get the orders right. The food is often cold. There were some people working the window or the counter that can barely speak English if at all. I have observed this restaurant for months and today was the final straw, so to speak. I would avoid this McDonald’s at all costs.

Find a McDonald’s nearby OTHER THAN this one. The mess ups are so frequent, it’s odd. I stopped going here and go to one farther away from my house but this time I thought I’d give it a try since all I needed was 2 coffees. The found a way to mess that up too. Asked me to pull into the waiting zone and I had to wait over 10 mins. Smh.

Horrible Big Mac and Dbl Cheeseburger dlx and fries. Dry meat, stale bun and stale fries. Took fries back, the replacement no flavor and not buying again. Service to casual, I’m not “boss.” Waited at counter too long, kiosks all down. Ate Wednesday, 4/23, appx 8:30pm. And not busy either!

It’s bad enough y’all raised the price of everything on the menu but look what these bozos just did to my medium fry. Straight out the bag missing half the fries!

I asked for 3 extra creamers in my coffee and when I got it they didn’t put it in there . I go back and say hey this doesn’t have my extra creamers , a man then goes back &’ acts like he’s putting some in there and hands it to me with it still looking the exact same . At least my hash browns were good .

You must be very lucky if you get what you actually ordered.

I've yet to receive my complete order EVERY TIME I GO ! WHAT IS THE DAMN PROBLEM?

Order machine - third experience, poor, inefficient, loops back, dead ends at sauces. Paper receipt was blank. All tables were a mess with sauces. No sweetener except sugar. Order clerks were ignoring customers. Chrispy chicken sandwich bread was hard. Chicken was dry and cold. Fries were ok, nuggets were ok.

If it's possible to mess an order up every time.... this McDonald's does it. How are you giving me cold fries when lunch just started. If there was zero Stars I would give them this. I went the other day at 10:45 am I pulled up the app chosed a lunch item app said can't do it during breakfast. I asked the McDonald's associate what's up he said call a McDonald's I'm at McDonald's. This is the worst restaurant in Little Elm it ain't even close and by the looks of the reviews other feel the same

This is hands-down the worst McDonald’s I’ve ever been to. EVERY SINGLE TIME I come here, with different people or alone - THEY ALWAYS FORGET parts of my order. Whether it’s dipping sauces, drinks, smoothies or fries, something is always forgotten. The workers here are completely incompetent. In addition to that (or because of that)- the atmosphere inside is obnoxious and unprofessional. You have front kitchen staff yelling jokes and obscenities to the back kitchen, as if there are no customers in the restaurant. This place needs to be shut down.

This location is absolutely horrible! Luckily, there are other locations within a mile or so. I waited at the counter for assistance almost ten minutes and nobody came to assist so I walked away. They just walked right by me delivering orders like I wasn’t even standing there. This isn’t the first time that I’ve had issues with this location. The employees are very rude! It’s almost if you’re bothering them by placing your order or asking for further assistance after you receive it. I gave them a 2nd chance today after the first disappointment, but, I’ll make sure to never stop here again. If you’re smart, you’ll take your money elsewhere.

If I am able to give no stars I would, this McDonald’s has no friends workers. We stood at the front and had three employees pass us, one employee talking to her friend as I was waiting for someone to ask for drinks, one guy passed me twice without saying anything and then sent my kids up later to get sauces and they were completely ignored. I understand this is usually someone’s first job typically but maybe McDonald’s should train their employees to actually practice customer service in the food industry because this company hasn’t had great customer service since after they franchised their business.

Easily the worst McDonald’s in the area. Been here twice and had missing items in my order both times. First time didn’t notice until I got home and was short an entire pack of nuggets. 2nd trip checked in the parking lot and what do you know, missing nuggets again. Also gave zero of the sauces I requested both times. This is the closest one to my house but will purposely drive further away to go one reliable.

I’m currently waiting 22+ mins for my small order in the drive thru. So much for fast food. Don’t take orders if you can deliver good service.

Simple request, I asked to have my order dropped fresh... the response "no problem". Gets order... cold and has obviously been sitting. Do better.

Every time we go here I get a sweet tea, but most of the time they put unsweet tea, I get burnt fries or the customization on my burger is wrong. Most of the time the lady taking orders in the drive through is disrespectful and has a mean tone to her, one thing that makes me mad is when they have that robot voice ask if your using the app, but the response doesn't matter because they don't listen, also the app is often showing things are not available but then I go in and they're available. One time my dad got and ice cream and forgot to get me one, so we got back in the drive through line not 30 seconds later and it suddenly broke. A friend of mine worked there for a bit, and said how employees just blatantly lie about it being broken, I could go on but I don't want to sound like a Karen who complains about everything.

I ordered through their app and chose a curbside pick-up. Came to the location and entered the curbside number and waited for more than 15 minutes inside the car but no one showed up. Tried calling them but no answer.

Whoever is the night manager, constantly lies about the system being down so they don’t have to make orders. This is not how McDonald’s run business. For them to lie and not allow me to get my food is crazy. IF YOU DONT WANT TO MAKE FOOD , THEN CLOSE THE MCDONALD’S DOWN AT 10PM.

Decent food, decent looking place. Terrible service. Came here at 2:16 AM on Thursday November 4th, 2021. An bearded man who was black (for an accurate description) rudely took my order. I thanked him. He frowned at me angrily, and said nothing. Absolutely appalling service. He either drives a black and white Camero, or a red Nissan Altima.

I tried to call to give them a chance to fix it, but I called 3 times and no one answered. 6:15 on a Wednesday night and no one can pick up the phone? 1st: I ordered with the app, pulled through the drive thru and it took 17 min to get the food. 2nd: I spent $38, it took 17 min, and NONE OF THE FOOD IS FRESH! 3RD: I ordered bacon Double Qtr & got reg bacon Qtr Pounders. My order was #1593 on 12/18/19 @ 5:48pm. I would very much like a response.

ZERO stars definitely needs to be an option.. the worst service I have ever seen. Immature freaking kids literally standing around BSing. I saw one cook doing everything, the place was absolutely Disgusting. Everything was out of stock, got a completely wrong order. Everyone in the lobby was annoyed and they didn’t care one bit, laughing, throwing balled up papers at each other, literally all just huddled up laughing. Ridiculous.

Worst location I've ever been to. They mess up on the most simplest things like putting meat between two buns or putting the cheese inside the burger and not on top fo the bun. The drive thru staff here are terrible. Instead of "Welcome to McDonald's how can I help you" they say "go ahead" or "your order?" So useless. This is a picture of a Mocha FRAPPUCCINO that I got only about 2 sips out because they failed to blend it for more than one second. Close this location down or get a better hiring manager and staff because it's beyond me how idiotic/careless this location can be.

Took like 10 minutes when I’m the only person in the line, asked me if I wanted sauce to which I replied bbq and then received no sauce along with a burger with zero toppings. The lowest of the low here

Had to come here to pick up a dash order, and the whole overnight crew was standing outside... i had to ask them to please get me the order .. a lady went inside to get it and as i was backing up to get it the male said shes going to get it amd because i said i know, i saw her, he decided to curse at me and not give me the order. I couldn't say anything cause i needed the order. And he just continued to verbally abuse me. I took a picture of the order sitting in the window for my dash app and customer. He walked up and assumed i was taking a picture of him, which made him curse me out more. They even locked one employee outside because he wanted to give me the order. After 30 minutes, the customer had no choice but to cancel. I'm not sure if the GM will see this, but the overnight staff needs to be retrained or replaced. I was working late to make extra Uber money for my kids to get to work because i was going out of town the next day. This situation hurt my feelings so much cause i really had to take that type of abuse for a job, but luckily, i was going to a church conference and got my joy back.

This location has the worst staff ever it took more than 25 min for a double cheeseburger n fries to be served and it was the worst cheese burger fail ever i mean really how hard is it to make a simple cheeseburger ever,do not recommend this location at all!! I mean the picture says it all!!!

I would like to make a corporate complaint, I called and asked to speak to my sister and they kept acting like my phone was going in and out, I called 3 times and they kept saying “who” not letting me speak to my sister. Which don’t have her phone atm

Repeated Disappointment – Management Needs to Step Up This morning’s visit to the McDonald’s on 423 near my home was the final straw. Once again, I returned home only to find that multiple items from my breakfast order were missing. This isn’t a one-time issue—it’s a pattern that points to a serious breakdown in basic service and quality control. After driving all the way back to the store to correct the mistake, I was handed the wrong item again—a plain sausage McMuffin instead of the egg McMuffin I actually ordered. It wasn’t until I had to specifically request it that I was offered a couple of apple pies as an apology. This kind of experience shows a clear lack of oversight from management. Accuracy and customer service should be minimum expectations, especially for a national brand like McDonald’s. It’s incredibly frustrating to pay for items you don’t receive, waste time and gas returning to the store, and then still not get what you ordered. I hope someone in leadership sees this and takes action. This location needs better training, better order checks, and a serious look at how it’s being managed.

McDonald must do something about this place terrible with customer service. Came in for dine in but put our foods in take out bags instead. No tray or no explanation. Also NO call out for order number when it is ready for pick up when dine in. No greeting in beginning and "just nodding" at us when order ready. What is even in customer service class when hiring or from McDonald franchise rule? What is the customer satisfaction??? This is restaurant locating in a good location how can this brand becoming so bad?!?

This place sucks! They didn’t give our family trays for a dine in order. Husbands soda was flat and lukewarm. My iced vanilla coffee was watered down and tasteless. They gave us the wrong dipping sauce. The fries and chicken were ok but otherwise did not enjoy this visit.

I would never eat here again. My cousin is 16 years old being sexual harassed by one of the managers and Jessica and Marco which is over everyone, she kept ignoring my Cousin to the point where this over grown women came to the McDonald’s and tried to fight a 16 year old girl over a man that is well over age. So to keep things a secret Jessica and Marco fired both of my cousins. THE POLICE WILL BE INVOLVED

The last 4 months, especially these past two months, this location has gone down the drain. Not only with DoorDash, it’s the drive-thru, its mobile order pick-up, it’s literally everything! The service and lack of attention is pitiful, and it’s intentional. They do not care about providing accurate timely service. They’re trying to fudge the system because they’re behind and making people pull in spots, just so they can come with the wrong order 6 times! The countless times there’s something missing, incorrect or missing the sauce I PAID for. Never in my life have I ever reported a restaurant or any business to corporate, but I am. I already reported it to DoorDash and Ubereats due to every order I’ve had in the past two months has had issues. Corporate needs to pay a visit and shut the management down!

I just went to this location and am appalled by the behavior I experienced. I watched a bag go into a minivan of people whilst I was waiting for my order. I watched the minivan hand the food back through the window. Ten seconds later I had an employee try to hand that same bag into my car. It was my order. I looked into the bag and could clearly see two of my sandwiches with the food exposed that had clearly been unwrapped. I asked the employee if this was the same bag I just saw get handed back from the other car and she gave a nonchalant “yeah…” without a care in the world. She saw nothing wrong with the situation. I asked them for a refund rather than send them back inside to probably put the same food into a different bag. I feel like I dodged a bullet. I spoke to the manager and she didn’t care or apologize for the actions either. This location deserved to be shut down. Who knows how many sicknesses they have spread through our community.

If I could give 0 stars I would. I’ve had the unfortunate pleasure of going to this McDonald a few times and every it’s one thing or another. I was in drive thru and I ordered 2 happy meals, the 6 peace McNugget. The soda that I had was dripping and I asked the guy to give me another cup. While he didn’t say anything to me personally, he was so passive aggressive to the point that my drink spilled and he kept mumbling something under his breathe. The manager a lady that was wearing white was right behind him. She said nothing. They gave me a 4 piece nuggets as opposed to 6, I complained about that too. They acted like they were doing me a favor. The man “boy” attitude was so horrible.

This is the 3rd time I’ve gone in the lately and it has been awful. First, the food has tasted awful, overcooked burgers, slapped together, stuff hanging off & cold fries. The guy at the drive thru was rude, had no idea what I ordered, got upset when I sat there waiting for my drinks. And more irritated when I said I didn’t have my drinks. He said what did you get? Then was mad handing them out the window. I know things happen but his clothes were filthy, to the point it made you not want to eat there. It’s getting to the point. I will find a different one to go to.

I keep telling myself not to go to this location. The wait times at the drive through are too long. They fudge their service times by having you pull into into a stall where you wait another 10+ minutes. Then to top it off, when the employee came out to deliver to the five cars waiting, he's in such a rush he messes up the orders. Instead of a burger and McKrispy chicken, I got a double order of chicken. I didn't realize it until he got back into the building and I'm not going to wait another 20 minutes for them to correct it. So the new McKrispy chicken....I'm not sure if this will be good or not. The chicken was hot out of the fryer, but the oil was burnt and the chicken was inedible. I had high hopes but I will have to order this at a different location that cares about the quality of food they serve.

I asked for the orange juice it taste it like water the color didn’t seem normal too

Went tonight and was shorted two meals, given two raw burgers. The burgers were covered in onions even though we asked for none. This location has messed up our orders so many times. Do not recommend this location.

The worst mcdonald in US I went 3 times in 5 min with the wrong order and the horrible service, they are so rude.

Sprinkler sprays drive thru customer and employees don't care. Mobile order messed up regular. Poor representation of the McDonald's company.

l order my staff and its always incomplete and staff it's un respectful they dont even put they name tag so no body report them its usually the night shift workers are everywhere but doing what they supposed to do

The worst 20 minutes waiting for my order. A lot of little staff and they still take time to deliver the orders

Refused me service. Talked to me rude and insinuated I was poor. Attitude and not friendly laughed in my face and said u can sit here all night n word we not serving you. Horrible treatment

When you haven’t been to McDonalds in 2 years but it’s the most convenient option… BIG MISTAKES were made… burnt bun chicken that wasn’t even edible and don’t get me started on the presentation… I would give 0 stars if I could. 0/10 WOULD NOT RECOMMEND

I was leaving for work and grabbed a sausage and cheese biscuit real quick. It was just one person there, probably the manager. Anywho, I didn’t eat till at work, and she got me a piece of chicken. Idk, definitely isn’t sausage though. There was no one there not sure how you mess that up :|

I just left this McDonald’s and I give a zero rating for customer service. I accidentally forgot to add cheese when customizing the burger. My daughter very politely asked the female shift manager around 9:00 PM today, July 30th, if she could add cheese to the burger. The manager rudely replied that since it was ordered without cheese, it would stay without cheese. I couldn’t identify her name on the badge.

the new patties were in the sun touching an overheaping trashbin

Worst experience I encountered at a fast food place. I went there to feed my family for the night , spent around 55 bucks. The line is long I get that when you only running drive-thru after 10. The decent thing to do it to make sure you are giving out correct and fresh food. As I received my order I tried to tell the employee about my missing items and they rudely dismissed me and told me to pull forward. I had to go back to the drive thru window and knock on it to get the manager attention. When she opened it she was not trying to hear about my stuff. If you don’t like a job don’t do it and risk people health. Being so mad after she “called” herself fixing my order I just drive off. Once I got home I was still missing items for my kiddos. The worst part as I was eating my burger I found it was raw meat they served me. As a person who has managed in the restaurant industry this is unacceptable on all levels. If you want people who care about serving you

Ordered a Big Mac and only got one piece of meat. Not sure how you miss adding 2 pieces of meat on a Big Mac. Tried calling the store and they line just hangs up. Tried leaving feedback but you need the store number which is on the receipt I wasn't provided.

First I ordered a got large combo and they give me a large drink with medium fries but when I got my order, she gave me a large lemonade with a medium fries, but when I got my order, I got a empty medium fries and she told me they probably fell off the bag clearly you can see there was barely anything. and I told her and she was Hella rude about it and she told me that if I want a large fries that will be more money.

Until I can get an ice coffee made right every McDonalds is getting 1 star from me. How hard is it to fill the cup and add flavoring? Throughout the DFW this is an issue.

Came in this morning and got an entirely wrong order and didn't have time to go back my coffee was supposed to be a medium and I got a small I looked at it and before I could say anything the guy that gave it to me told me it was a medium lol then I ordered a #2 sausage egg McMuffin and got no sausage or hash brown with the meal. Very frustrating.

Waited for drive through to pick up a DoorDash for several minutes with no response. Knocked on the window and the manager just looked at me disgusted and walked off. Worst customer service I've seen in a long time. Edit: another 20+ minute wait in drive through at 11 pm. Delivery drivers need to avoid this incompetent store to avoid losing money and customer. Edit 5/29/23: another hour long wait at 1 am. They kept hanging up on Door dash Support trying to call them. Didn't respond at the speaker. Watched dozens of customers drive off. Worst fast food staff ever I think. Dashers beware, this franchise will cost you money. Finally got to the window at 2:18 the lady said they only had 2 people. Edit 9/9/23: another 30+ minute wait around midnight. You will lose money door dashing for McDonald's.

They need to pay more attention to the lobby service they are only on the phone and do not attend to their customers they should give a better service

SURYA REDDY

I ordered 2 Hot & Spicy McChickens and a 10-piece Nuggets meal (large), but the order was completely wrong — they didn’t even include the McChickens. And fries On top of that, the service was terrible and the staff didn’t seem interested in work ,Really disappointing experience. I don’t recommend this location.

Anastasia Dohl

Went through the drive through, for some reason were only accepting cash, I still ordered but when I asked for the total amount the guy in the window completely shut down and asked me to go to the first window. I head to the first window and there is no one there. After a while I move to the second window and the guy looks at me and just turns around. After 10 minutes an older lady named Jennifer comes to the window and asked what I ordered and tells me they don’t have any of what I ordered. Proceeds to tell me what they do have available. I tell her that I’ll have what she has available. She becomes rude and asked me what I want to order so I tell her I want to take what she has available since she mentioned she had about 4 burgers left and my original order was 6 items. She responded with “I don’t have time for this “ and “I’m not playing games” and asked some one else to help because I was being “complicated” it threw me off completely I came for food and left with none

Elijah Austin

I placed an online order and arrived at McDonald’s at 10:55. I was told to pull off to the side and ended up waiting until 11:30—over 30 minutes! To make things worse, they forgot about my order completely until I had to drive around the building again to remind them! Just to hear “oh srry man we got you making it fresh now!”. When I finally got my food, it was still wrong they literally only gave me a sandwich… how do u forget about my whole meal???. This was extremely frustrating and unprofessional. If I take the time to order ahead, the least that should happen is I get my order correctly and in a reasonable time. Very disappointed with this location it happened every time it’s honestly worse at both times of day. You wayyyy better off getting food inside.wasted 14 bucks

jevon Johnson

Years of incompetence. Honestly, I’m just tired of this McDonald’s. They mess up my order almost every morning, and half the time it’s “cash only” or they don’t have certain items. What’s the point of being open 24/7 if you can’t serve the full menu? And the Monopoly thing feels like false advertising. I get some game pieces, but not all the ones I’m supposed to. It’s just frustrating when you spend your money and can’t even get what you ordered right. This place really needs to get it together. I come to the reviews and you can literally see racks of bread sitting outside in the heat next to garbage!!!

Jensen Maldonado

Ordered a chicken breakfast sandwich it was bad inside and still cold. Also the apple pie I got was cold and hard. Terrible place they need to make the food better.

I’m really disappointed with my experience at this McDonald’s location. The service was slow even though it wasn’t busy, and the employees seemed uninterested in helping customers. My order was incorrect, and when I brought it to their attention, the staff acted annoyed instead of apologizing. The food was also not up to standard — it was cold and looked like it had been sitting out for a while. The dining area wasn’t very clean, and several tables hadn’t been wiped down. Overall, this visit did not meet the basic expectations I have for a McDonald’s. I hope management takes steps to improve customer service, food quality, and cleanliness.

Absolutely the worst fast food restaurant I've had the displeasure of visiting! From the disgustingly sticky floors, cold food and the poor service, this place was horrendous! Frisco really keeps the bar low and it shows.

Sal Khan

I went on this location. First of all the long hair guy was super rude . I ordered 2 mocha frappe. He gave me milkshake instead cuz the coffee was like water literally. The music was loud and they were least bothered about the customers waiting in the lobby. I requested for refund and the guy never knew how to do that. He kept on saying i can offer you something else but cant give you refund. Until the other guy came and initiated refund. Horrible customer service. I wish i could give them 0 stars.

Franc Moses

Well, they got me again. With three other McDonald's nearby I know better than to visit this location, they mess up my order...every...dang...time. But my daughter is home sick and I'm trying to get food in her, and I'm in a rush so ok I'll risk it. At this point I think it's their business model, charging for things and not putting them in the bag because they know people aren't going to bother driving back just for an apple pie or something. I keep hearing about how this location has changed, they're much better, new management, whatever. Lies. This location is consistently the worst run McDonald's I've ever been to.

mee

I called and asked if the ice cream machine was working because me and my daughter wanted to get some late at night. Due to mcdonald’s ice cream machine not working properly most of the time, we wanted to make sure we didn’t waste a car ride + gas driving there and finding out the machine wasn’t working. So, my daughter called and asked if we could get ice cream at that hour and if the machine was working. We were left with a VERY rude reply and got hung up on. We then proceeded to call again and asked again if the machine was working and were not joking. We then got a lip smack and mumble and got hung up on, once again. It was obvious that the workers were either teenagers or young adults. We were left speechless and confused. Moral of the story is that the service here is super unprofessional.

Amanda Zuniga

I placed an order at the speaker where I asked if they have the blue raspberry icee, The lady told me yes, When I got to the window, they handed me the frozen Coke so when I told them that I asked for the blue raspberry one, they said they’re all out so they can only give me Coke. I let them know that I did not want the Coke and I would prefer just getting a refund And the lady, I spoke to said she talked to the manager, and the manager said they cannot do a refund and will not do a refund. She said I can take a different drink or nothing. All of this occurred while I received dirty, looks through the window With my child in the car. I will be filing a complaint and speaking to corporate as this is not the first time this has occurred. For reference this occurred at 8:45 to 8:50 PM.

Jarrica Cass

I always have a problem with this location especially on that breakfast/daytime shift. I never have a problem with the overnight shift. The last straw was today. I went for breakfast and the parking lot was covered in trash. I continued to order because I didn’t have time to stop anywhere else as I didn't wanna be late for work. My breakfast sandwiches were hard as hell and burnt. I wish I took pictures of the burnt egg on the sausage and biscuit sandwich before I tossed it in the trash. They really need to close this location.

Aryanna Garcia

me and my boyfriend have just moved close by and have been to this McDonalds a couple of times. We will never be going back! There’s this one guy and girl that are extremely rude and always catchs an attitude towards every customer! I worked in fast food and know that customer service is definitely important and the way they talk to their customer is not okay! Also the worst food I have gotten from a McDonald which is crazy since every McDonalds has the same food 😂 I hope this store can get some help! I should be able to go to the closest McDonald without receiving attitude just for ordering lol.

Ari

To start off, when we walked into mcdonald’s, it smelt so bad and every single one of their kiosk’s to order food was shut off besides one, leaving us to wait because there was 5 workers in the back just standing there talking and even saw us waiting. We waited for about 10 minutes, no problem, but when we went up to grab our food, the worker stared at me as if she was waiting for me to say something. We were still missing 2 medium drinks which I told the worker and she looked around like she didn’t know what she was doing, but the cups were right behind her… she finally handed us the cups after a minute of waiting for her to easily turn around and grab a cup. I even said thank you and she just walked away without saying anything with a look on her face. We then went over to the drink station, which we bought a medium sweet tea as well as a medium orange hi c, and both drinks weren’t there/weren’t working. When we got home and I checked my food, I only got 4 nuggets when I order an 6 piece nugget and didn’t get any of the sauces we put with our order. Every time I come here, i’m waiting for than 10 minutes even if it’s not busy and even after i check the bag to make sure everything is in there. I didn’t know I had to start opening everything individually to make sure everything was there… It’s starting to get to a point…

JOSEPH ENGLUND

If ever wanted to know what your last meal would be this is the location for you. You'll die of old age when you finally receive your food. Also nasty inside and the food quality is crap.

Jon C

This place is horrible. They only care about the drive through. If you go inside you will ALWAYS wait 35+ minutes for your food with no one in there .

RS3 Boomer

Used to be a nice store but the employees don't care they hired all their little friends and can't make orders correctly last 3 orders have been wrong...this went from a touch and go place to a dont leave till we check the bag place. In the picture you can see they mixed the onions with the cheese has to toss it out to the chickens...