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Carl's Jr.
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Carl's Jr.
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Carl's Jr.

Burger · Los Altos

3.7 · 579 reviews Google
locations.carlsjr.com

About Carl's Jr.

At Carl's Jr., we're passionate about serving up a taste of classic American comfort food that hits the spot every time. As a beloved fast-food chain, we've mastered the art of piled-high burgers and meal combos that satisfy even the biggest appetites. Our shakes are the perfect finishing touch to a...

At Carl's Jr., we're passionate about serving up a taste of classic American comfort food that hits the spot every time. As a beloved fast-food chain, we've mastered the art of piled-high burgers and meal combos that satisfy even the biggest appetites. Our shakes are the perfect finishing touch to any meal. We take pride in our warm and inviting atmosphere, where families and friends can gather to enjoy their favorite dishes together. With over 3,700 locations worldwide, including this one right here at 5000 El Camino Real in Los Altos, CA - come taste the difference for yourself!

What Customers Say About Carl's Jr.

Carl's Jr. in Los Altos receives mixed reviews. Customers praise the Beyond Star burger, waffle fries, and friendly staff, especially Iselda. However, some complain about incorrect orders, long wait times, and the location not honoring the app for points.

Popular Dishes

Big Carl Beyond Star waffle fries fried zucchini Cali XL Beyond burger

Best For

Quick Bite Casual Solo Dining

Tip: If using the app for points, be aware that this location may not honor it.

Features

🅿️ Parking 🚗 Delivery Accessible 🌅 Breakfast 🍽️ Lunch 🌙 Dinner Coffee
🎯 Casual 👨‍👩‍👧 Family 👥 Groups

What to see nearby

Mountain View Community Center
A 813m

Mountain View Community Center

parque

View details
Rengstorff Park
A 890m

Rengstorff Park

parque

View details

Data from Wikidata

Explore the area around Carl's Jr.

Carl's Jr. is located in Los Altos, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.

Parks & Gardens

  • Mountain View Community Center (A 813m) — civic facility offering rental meeting and fitness rooms
  • Rengstorff Park (A 890m) — park in Santa Clara County, California, United States of America

Data from Wikidata

Frequently asked questions about Carl's Jr.

Carl's Jr. is located at 5000 El Camino Real, Los Altos, CA 94022, Los Altos.
Near Carl's Jr. you can find points of interest such as Mountain View Community Center, Rengstorff Park.
Carl's Jr. offers burger cuisine.
Carl's Jr. has regular opening hours. Check their profile for updated schedules.
Carl's Jr. offers the following services: dine-in, takeaway, delivery.
The most recommended dishes at Carl's Jr. based on customer reviews are: Big Carl, Beyond Star, waffle fries, fried zucchini, Cali XL.
Carl's Jr. is ideal for quick bites, casual dining, solo dining.
Carl's Jr. in Los Altos receives mixed reviews. Customers praise the Beyond Star burger, waffle fries, and friendly staff, especially Iselda. However, some complain about incorrect orders, long wait times, and the location not honoring the app for points.
If using the app for points, be aware that this location may not honor it.
579
Reviews

Carl's Jr. Los Altos Reviews

3.7
579
5★
37%
4★
23%
3★
20%
2★
7%
1★
12%
Reviews (40)
O
Olga Gomzhina

Awesome service and great burgers! I love Carl’s Jr. Beyond burger, it’s much better than Beyond burgers from other places in the area, including the fancy ones. And waffle fries are so delicious! :) Also, the staff is so friendly and attentive. My husband and I just got our lunch there, and it was such a pleasant experience. The cashier (I’m so sorry I didn’t remember the name) is the friendliest and most helpful person. Thanks for treating customers with such respect! We’ll definitely be back for more!

Olga Gomzhina
Olga Gomzhina

Awesome service and great burgers! I love Carl’s Jr. Beyond burger, it’s much better than Beyond burgers from other places in the area, including the fancy ones. And waffle fries are so delicious! :) Also, the staff is so friendly and attentive. My husband and I just got our lunch there, and it was such a pleasant experience. The cashier (I’m so sorry I didn’t remember the name) is the friendliest and most helpful person. Thanks for treating customers with such respect! We’ll definitely be back for more!

jason harrison
jason harrison

A great spot to stop when you really need to take a Big Carl!

D
Daniela Figueroa

I was this morning on the service the food was great taste hot and fresh and my ice coffe mocha it’s delicious

M
Maura Conroy

They were open on Christmas Eve at 8pm. I went through the drive-thru, the gal that took the order was very nice, patient with us as we had 3 orders. The wait was a few minutes, but the food was warm,yummy and correct! I'm not rating the atmosphere as I did not go in.

V
Valerie Voigt

I went through the drive-through. Service was prompt, courteous, and accurate. The food was fresh, hot, and tasty – exactly what I expected.

D
D De Anda

Iselda in the kitchen greeted us upon arriving. Then prepared everything just the way we requested it. The cashier was friendly and informative when taking our order.

K
Kenta Rivy

The drinks are always served at the right temperature.

E
Esfandiar Bandari

I really liked their Cali XL.

M
Michael Rothstein

I don't get fast food often but when I do, it's Carl's Jr. I eat a plant-based diet so I like the Beyond Star. Their waffle fries are great and always deliciously scorching hot. I like their fried zucchini as well. If an order takes a while to fill, they ask me to pull forward and park and they bring the food out to my car. Great service and considerate to the other people in line at the drive-thru.

Esfandiar Bandari
Esfandiar Bandari

I really liked their Cali XL.

Valerie Voigt
Valerie Voigt

I went through the drive-through. Service was prompt, courteous, and accurate. The food was fresh, hot, and tasty – exactly what I expected.

D De Anda
D De Anda

Iselda in the kitchen greeted us upon arriving. Then prepared everything just the way we requested it. The cashier was friendly and informative when taking our order.

Maura Conroy
Maura Conroy

They were open on Christmas Eve at 8pm. I went through the drive-thru, the gal that took the order was very nice, patient with us as we had 3 orders. The wait was a few minutes, but the food was warm,yummy and correct! I'm not rating the atmosphere as I did not go in.

Michael Rothstein
Michael Rothstein

I don't get fast food often but when I do, it's Carl's Jr. I eat a plant-based diet so I like the Beyond Star. Their waffle fries are great and always deliciously scorching hot. I like their fried zucchini as well. If an order takes a while to fill, they ask me to pull forward and park and they bring the food out to my car. Great service and considerate to the other people in line at the drive-thru.

P
Papa Travels (Bazenga)

The place looks considerably clean. The bathroom was clean too. Plenty of sitting 78 sitting capacity. The burger was decent,not any different from other locations. They were already open early.

Papa Travels (Bazenga)
Papa Travels (Bazenga)

The place looks considerably clean. The bathroom was clean too. Plenty of sitting 78 sitting capacity. The burger was decent,not any different from other locations. They were already open early.

W
WhyTigr LovesYa

It was a late take out night. I was surprised by the quality of the burger this time from this location. During prior visits I have often had dry burgers and terrible fries handed to me here. The fries weren't too great, however, the burger was exceptional. The guy working the widow was friendly and accommodating making the overall experience a good one.

WhyTigr LovesYa
WhyTigr LovesYa

It was a late take out night. I was surprised by the quality of the burger this time from this location. During prior visits I have often had dry burgers and terrible fries handed to me here. The fries weren't too great, however, the burger was exceptional. The guy working the widow was friendly and accommodating making the overall experience a good one.

M
MAX Max

They said they don’t have the option to earn and spend points via the app. Meaning if you earned points for free food - this location is not going to make it happen. I thought franchise standards are equal for all the chain.

L
Luci W

Paid $5 for a large fry. Received barely a handful, it wasn't even filled to the top. The customer service is great, the ladies are very nice, but why so little fries?

MAX Max
MAX Max

They said they don’t have the option to earn and spend points via the app. Meaning if you earned points for free food - this location is not going to make it happen. I thought franchise standards are equal for all the chain.

Luci W
Luci W

Paid $5 for a large fry. Received barely a handful, it wasn't even filled to the top. The customer service is great, the ladies are very nice, but why so little fries?

V
Vicente Maese

The staff was nice and comforted me with conversation while I waited for my food. Unfortunately my order wasn't prepared as directed and not only that but my burger wasn't fresh and hot, I think they prepared it first and waited a few minutes for the fries to be done and that's why it wasn't hot. I didn't enjoy it and actually didn't finish it because the temperature wasn't right. For some reason my fries tasted like fried zucchini which made them unappetizing. I hope they can get an employee to change the grease and hopefully that'll fix the frying issue. As far as the burger hopefully it's fresh next time.

Vicente Maese
Vicente Maese

The staff was nice and comforted me with conversation while I waited for my food. Unfortunately my order wasn't prepared as directed and not only that but my burger wasn't fresh and hot, I think they prepared it first and waited a few minutes for the fries to be done and that's why it wasn't hot. I didn't enjoy it and actually didn't finish it because the temperature wasn't right. For some reason my fries tasted like fried zucchini which made them unappetizing. I hope they can get an employee to change the grease and hopefully that'll fix the frying issue. As far as the burger hopefully it's fresh next time.

v
vortex thunder

My order was wrong. The manager was pleasant but whoever prepared the food did a very poor job. For the price I was very dissatisfied with the quality. I been at many Carl's. Some better than others, so I know the potential is there to be great. Need better employees preparing the meals back there.( My son's fries were withered and less than usual. My burrito was soggy, the bacon was burnt, and the overall appearance of the food was sad) . The inside establishment was clean and we'll kept though.

vortex thunder
vortex thunder

My order was wrong. The manager was pleasant but whoever prepared the food did a very poor job. For the price I was very dissatisfied with the quality. I been at many Carl's. Some better than others, so I know the potential is there to be great. Need better employees preparing the meals back there.( My son's fries were withered and less than usual. My burrito was soggy, the bacon was burnt, and the overall appearance of the food was sad) . The inside establishment was clean and we'll kept though.

Ginger Edighoffer
Ginger Edighoffer

I've long considered Carl's Jr. to have good burgers on the day food scale. This restaurant is pretty quiet. I was frustrated on my latest visit, though, because the cashier rang up an order for a little over $19.50 that should have been about $15.50 including tax according to posted prices. The cashier seemed to be a trainee -- slow, repeatedly adding unwanted items. I had a friend with me who got agitated at the price discrepancy so I didn't get a clear story about why charged price vs. posted price were so different. We wound up leaving without getting a meal since the manager seemed to be caught up in my friends agitation and escalating instead of clarifying.

L
Linda Morales

Overpriced mediocre-at-best burgers. These people always take forever to cook the food, too. Trash establishment.

C
Chris Payne

To the guy that runs the drive thru on monday afternoon, you have horrible customer service. The speaker doesn't work properly, yet you're going to give me attitude that I "ignored" you thru the speaker? Get a life bro, you seem miserable already.

U
Usher Fuad

I wanted tonuse my mobile app and the rep surprised me by saying they don't honor the app at this store. This is the first time I heard that. This happen to be a franchise. But customer experience should not change from store to store. I have been to many carls location and I have always been able to use my mobile app. It was pretty disappointing.

E
Eddie Alex (eddiealex)

Old and run down. They do not support any APP offers. Waste of time to go there.

D
Darrell E.

Took a few minutes to be acknowledged at the drive thru order window. Then waited about 15 minutes or so to receive our food after paying.

l
lillian luster

On Oct 2 at 9:30 I went there in the morning with my dad to buy a burrito and we ended up not having enough money so we decided to leave and when we did the lady screamed “oh my god” like she was annoyed we didn’t have the money. As a costumer this is not the type of treatment I want to be receiving when I ended up not having enough. I just want to say the lady was very rude and didn’t have good costumer service.

Linda Morales
Linda Morales

Overpriced mediocre-at-best burgers. These people always take forever to cook the food, too. Trash establishment.

Eddie Alex (eddiealex)
Eddie Alex (eddiealex)

Old and run down. They do not support any APP offers. Waste of time to go there.

Chris Payne
Chris Payne

To the guy that runs the drive thru on monday afternoon, you have horrible customer service. The speaker doesn't work properly, yet you're going to give me attitude that I "ignored" you thru the speaker? Get a life bro, you seem miserable already.

Usher Fuad
Usher Fuad

I wanted tonuse my mobile app and the rep surprised me by saying they don't honor the app at this store. This is the first time I heard that. This happen to be a franchise. But customer experience should not change from store to store. I have been to many carls location and I have always been able to use my mobile app. It was pretty disappointing.

Darrell E.
Darrell E.

Took a few minutes to be acknowledged at the drive thru order window. Then waited about 15 minutes or so to receive our food after paying.

lillian luster
lillian luster

On Oct 2 at 9:30 I went there in the morning with my dad to buy a burrito and we ended up not having enough money so we decided to leave and when we did the lady screamed “oh my god” like she was annoyed we didn’t have the money. As a costumer this is not the type of treatment I want to be receiving when I ended up not having enough. I just want to say the lady was very rude and didn’t have good costumer service.

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Carl's Jr.
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About Carl's Jr.

How to get there

5000 El Camino Real, Los Altos, CA 94022

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Highlights

💬
Many Reviews
579 reviews
💰
Budget Friendly
Price level
👨‍🍳
burger
Cuisine type

Services

🥞 Breakfast
🍽️ Lunch
🍾 Dinner
Coffee
🍰 Desserts
🥡 Takeout
🚚 Delivery
🍴 Dine-in

Dining Options

🍽️ Dine In
🥡 Takeout
🚚 Delivery

Restaurant Info

Status
Verified by owner
Rating
3.7/5
💬 Reviews
579
💰 Price Level
$
⏱️ Typical Visit
People typically spend 15 min here
📞 Phone
+1 650-965-9002
🌐 Website
locations.carlsjr.com
📋 Menu
View Menu

Amenities

🅿️ Parking
Wheelchair Accessible
🚻 Restroom
💳 Credit Cards
📱 Mobile Payments
🏘️

The Neighborhood

Location

5000 El Camino Real, Los Altos, CA 94022

📍 Explore the Neighborhood

Weather
13°
Weather updated hourly · Jobs and events refreshed daily
Mountain View Community Center

civic facility offering rental meeting and fitness rooms

A 813m
Rengstorff Park

park in Santa Clara County, California, United States of America

A 890m
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