Carl's Jr.
Burger · Los Altos
Sobre Carl's Jr.
At Carl's Jr., we're passionate about serving up a taste of classic American comfort food that hits the spot every time. As a beloved fast-food chain, we've mastered the art of piled-high burgers and meal combos that satisfy even the biggest appetites. Our shakes are the perfect finishing touch to a...
At Carl's Jr., we're passionate about serving up a taste of classic American comfort food that hits the spot every time. As a beloved fast-food chain, we've mastered the art of piled-high burgers and meal combos that satisfy even the biggest appetites. Our shakes are the perfect finishing touch to any meal. We take pride in our warm and inviting atmosphere, where families and friends can gather to enjoy their favorite dishes together. With over 3,700 locations worldwide, including this one right here at 5000 El Camino Real in Los Altos, CA - come taste the difference for yourself!
Què diuen els clients de Carl's Jr.
Carl's Jr. in Los Altos receives mixed reviews. Customers praise the Beyond Star burger, waffle fries, and friendly staff, especially Iselda. However, some complain about incorrect orders, long wait times, and the location not honoring the app for points.
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Tip: If using the app for points, be aware that this location may not honor it.
Services
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Explora els voltants de Carl's Jr.
Carl's Jr. es troba a Los Altos, envoltat de llocs d'interès cultural i històric. Aquests són alguns dels punts més destacats als voltants.
Parcs i Jardins
- Mountain View Community Center (A 813m) — civic facility offering rental meeting and fitness rooms
- Rengstorff Park (A 890m) — park in Santa Clara County, California, United States of America
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Preguntes freqüents sobre Carl's Jr.
Opinions de Carl's Jr. Los Altos
Awesome service and great burgers! I love Carl’s Jr. Beyond burger, it’s much better than Beyond burgers from other places in the area, including the fancy ones. And waffle fries are so delicious! :) Also, the staff is so friendly and attentive. My husband and I just got our lunch there, and it was such a pleasant experience. The cashier (I’m so sorry I didn’t remember the name) is the friendliest and most helpful person. Thanks for treating customers with such respect! We’ll definitely be back for more!
Awesome service and great burgers! I love Carl’s Jr. Beyond burger, it’s much better than Beyond burgers from other places in the area, including the fancy ones. And waffle fries are so delicious! :) Also, the staff is so friendly and attentive. My husband and I just got our lunch there, and it was such a pleasant experience. The cashier (I’m so sorry I didn’t remember the name) is the friendliest and most helpful person. Thanks for treating customers with such respect! We’ll definitely be back for more!
A great spot to stop when you really need to take a Big Carl!
I was this morning on the service the food was great taste hot and fresh and my ice coffe mocha it’s delicious
They were open on Christmas Eve at 8pm. I went through the drive-thru, the gal that took the order was very nice, patient with us as we had 3 orders. The wait was a few minutes, but the food was warm,yummy and correct! I'm not rating the atmosphere as I did not go in.
I went through the drive-through. Service was prompt, courteous, and accurate. The food was fresh, hot, and tasty – exactly what I expected.
Iselda in the kitchen greeted us upon arriving. Then prepared everything just the way we requested it. The cashier was friendly and informative when taking our order.
The drinks are always served at the right temperature.
I really liked their Cali XL.
I don't get fast food often but when I do, it's Carl's Jr. I eat a plant-based diet so I like the Beyond Star. Their waffle fries are great and always deliciously scorching hot. I like their fried zucchini as well. If an order takes a while to fill, they ask me to pull forward and park and they bring the food out to my car. Great service and considerate to the other people in line at the drive-thru.
I really liked their Cali XL.
I went through the drive-through. Service was prompt, courteous, and accurate. The food was fresh, hot, and tasty – exactly what I expected.
Iselda in the kitchen greeted us upon arriving. Then prepared everything just the way we requested it. The cashier was friendly and informative when taking our order.
They were open on Christmas Eve at 8pm. I went through the drive-thru, the gal that took the order was very nice, patient with us as we had 3 orders. The wait was a few minutes, but the food was warm,yummy and correct! I'm not rating the atmosphere as I did not go in.
I don't get fast food often but when I do, it's Carl's Jr. I eat a plant-based diet so I like the Beyond Star. Their waffle fries are great and always deliciously scorching hot. I like their fried zucchini as well. If an order takes a while to fill, they ask me to pull forward and park and they bring the food out to my car. Great service and considerate to the other people in line at the drive-thru.
The place looks considerably clean. The bathroom was clean too. Plenty of sitting 78 sitting capacity. The burger was decent,not any different from other locations. They were already open early.
The place looks considerably clean. The bathroom was clean too. Plenty of sitting 78 sitting capacity. The burger was decent,not any different from other locations. They were already open early.
It was a late take out night. I was surprised by the quality of the burger this time from this location. During prior visits I have often had dry burgers and terrible fries handed to me here. The fries weren't too great, however, the burger was exceptional. The guy working the widow was friendly and accommodating making the overall experience a good one.
It was a late take out night. I was surprised by the quality of the burger this time from this location. During prior visits I have often had dry burgers and terrible fries handed to me here. The fries weren't too great, however, the burger was exceptional. The guy working the widow was friendly and accommodating making the overall experience a good one.
They said they don’t have the option to earn and spend points via the app. Meaning if you earned points for free food - this location is not going to make it happen. I thought franchise standards are equal for all the chain.
Paid $5 for a large fry. Received barely a handful, it wasn't even filled to the top. The customer service is great, the ladies are very nice, but why so little fries?
They said they don’t have the option to earn and spend points via the app. Meaning if you earned points for free food - this location is not going to make it happen. I thought franchise standards are equal for all the chain.
Paid $5 for a large fry. Received barely a handful, it wasn't even filled to the top. The customer service is great, the ladies are very nice, but why so little fries?
The staff was nice and comforted me with conversation while I waited for my food. Unfortunately my order wasn't prepared as directed and not only that but my burger wasn't fresh and hot, I think they prepared it first and waited a few minutes for the fries to be done and that's why it wasn't hot. I didn't enjoy it and actually didn't finish it because the temperature wasn't right. For some reason my fries tasted like fried zucchini which made them unappetizing. I hope they can get an employee to change the grease and hopefully that'll fix the frying issue. As far as the burger hopefully it's fresh next time.
The staff was nice and comforted me with conversation while I waited for my food. Unfortunately my order wasn't prepared as directed and not only that but my burger wasn't fresh and hot, I think they prepared it first and waited a few minutes for the fries to be done and that's why it wasn't hot. I didn't enjoy it and actually didn't finish it because the temperature wasn't right. For some reason my fries tasted like fried zucchini which made them unappetizing. I hope they can get an employee to change the grease and hopefully that'll fix the frying issue. As far as the burger hopefully it's fresh next time.
My order was wrong. The manager was pleasant but whoever prepared the food did a very poor job. For the price I was very dissatisfied with the quality. I been at many Carl's. Some better than others, so I know the potential is there to be great. Need better employees preparing the meals back there.( My son's fries were withered and less than usual. My burrito was soggy, the bacon was burnt, and the overall appearance of the food was sad) . The inside establishment was clean and we'll kept though.
My order was wrong. The manager was pleasant but whoever prepared the food did a very poor job. For the price I was very dissatisfied with the quality. I been at many Carl's. Some better than others, so I know the potential is there to be great. Need better employees preparing the meals back there.( My son's fries were withered and less than usual. My burrito was soggy, the bacon was burnt, and the overall appearance of the food was sad) . The inside establishment was clean and we'll kept though.
I've long considered Carl's Jr. to have good burgers on the day food scale. This restaurant is pretty quiet. I was frustrated on my latest visit, though, because the cashier rang up an order for a little over $19.50 that should have been about $15.50 including tax according to posted prices. The cashier seemed to be a trainee -- slow, repeatedly adding unwanted items. I had a friend with me who got agitated at the price discrepancy so I didn't get a clear story about why charged price vs. posted price were so different. We wound up leaving without getting a meal since the manager seemed to be caught up in my friends agitation and escalating instead of clarifying.
Overpriced mediocre-at-best burgers. These people always take forever to cook the food, too. Trash establishment.
To the guy that runs the drive thru on monday afternoon, you have horrible customer service. The speaker doesn't work properly, yet you're going to give me attitude that I "ignored" you thru the speaker? Get a life bro, you seem miserable already.
I wanted tonuse my mobile app and the rep surprised me by saying they don't honor the app at this store. This is the first time I heard that. This happen to be a franchise. But customer experience should not change from store to store. I have been to many carls location and I have always been able to use my mobile app. It was pretty disappointing.
Old and run down. They do not support any APP offers. Waste of time to go there.
Took a few minutes to be acknowledged at the drive thru order window. Then waited about 15 minutes or so to receive our food after paying.
On Oct 2 at 9:30 I went there in the morning with my dad to buy a burrito and we ended up not having enough money so we decided to leave and when we did the lady screamed “oh my god” like she was annoyed we didn’t have the money. As a costumer this is not the type of treatment I want to be receiving when I ended up not having enough. I just want to say the lady was very rude and didn’t have good costumer service.
Overpriced mediocre-at-best burgers. These people always take forever to cook the food, too. Trash establishment.
Old and run down. They do not support any APP offers. Waste of time to go there.
To the guy that runs the drive thru on monday afternoon, you have horrible customer service. The speaker doesn't work properly, yet you're going to give me attitude that I "ignored" you thru the speaker? Get a life bro, you seem miserable already.
I wanted tonuse my mobile app and the rep surprised me by saying they don't honor the app at this store. This is the first time I heard that. This happen to be a franchise. But customer experience should not change from store to store. I have been to many carls location and I have always been able to use my mobile app. It was pretty disappointing.
Took a few minutes to be acknowledged at the drive thru order window. Then waited about 15 minutes or so to receive our food after paying.
On Oct 2 at 9:30 I went there in the morning with my dad to buy a burrito and we ended up not having enough money so we decided to leave and when we did the lady screamed “oh my god” like she was annoyed we didn’t have the money. As a costumer this is not the type of treatment I want to be receiving when I ended up not having enough. I just want to say the lady was very rude and didn’t have good costumer service.
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5000 El Camino Real, Los Altos, CA 94022
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5000 El Camino Real, Los Altos, CA 94022
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civic facility offering rental meeting and fitness rooms
park in Santa Clara County, California, United States of America
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