Two Boots Pizza

Bre Holt

Yall need to shut this location down! Manager threw my order at me because SHE MESSED MY ORDER UP! I spent 40$ on a 3 piece meal and two tender meals she left out my sides and when u told her she was mad then I asked for white meat they gave me dark so I sent it back and when she came back she literally threw my order at me! If you don’t like your job QUIT! How could you possibly be a manager with that disgusting attitude! I don’t even feel comfortable eating the food at this point. I’m going to simply go somewhere else! Do better Popeyes!

Laura Gamboa

Unpleasant experience I had at this location. I placed my order and, in the middle of the payment process, the cashier left me alone. I picked up my receipt and the first cup I saw for my drink, then walked over to fill it at the soda fountain. While I was doing that, I was called back to the register, and I returned without hesitation. You can check the security cameras to verify this sequence of events. What followed was unacceptable. The staff took away the cup I had already filled with soda and told me I had to pay for an “extra” drink. I explained that nobody handed me a cup—I simply took the first one I saw, as I had not been guided or assisted at the register. I also pointed out that the cup was already used and could not be reused or given to another customer, but they ignored this and insisted I pay again. What I received in response was a rude and disrespectful attitude, which made me feel blamed for a situation that was clearly the result of poor customer service and lack of staff communication. I strongly believe this was not handled properly. I ended up being treated unfairly and made to feel as if I had done something wrong, when in fact, the lack of assistance and guidance from your staff was the real issue

Alicyn

i love popeyes so much but this location ruins everything. i ordered a delivery order from the app on october 10th. i ordered a spicy chicken sandwich with extra spicy sauce and with fries and mac and cheese. with my points i got a free coleslaw. when it came the sandwich was cold, they didn’t get my coleslaw, and they got me a non spicy sandwich. i submitted a report and they never contacted me back. this place was at a 2.7 stars a week ago and now it’s at 3. it’s very clear the employees are putting 5 stars with multiple accounts. most of the newest reviews are the same name. “eddie muniz” “nora reyes.” honestly this is the worst location ever. i just want my money back for my order which u guys have failed to do that. i’ve already submitted another request.

J JP

I’ve visited the location at 2776 E Eldorado Pkwy, Little Elm, TX 75068 3 times and each time the service is SLOW & horrible!!! What in the world is going on at this Popeyes? I don’t experience this at any other location. You wait a long time in the drive thru and also if you decide to go inside. This store needs to shut down. Sorry not sorry. I will never patronize this establishment again. Absolutely disgraceful!!

Karen

No one was at the drive through window to take orders we saw a car leave in front of us, but we decided to wait. There wasn’t a wait or people inside. After a couple minutes we decided to pull up to the window instead to get some service since no one greeted us at the drive through menu. We waited for a minute or two and the workers inside just ended up looked at us and kept walking by not acknowledging us after waiting patiently.

India Wilson

If u want good customer service DON’T COME HERE!!!!! I order a 10 piece w/2 large sides and biscuits, I asked for a lot of honey hot sauce and ketchup she gave me 4 of each so I asked for more seeing that I just spent $25 on my food I would think she would show some kind of common sense NOPE she already had a bad attitude from the start and then got real disrespectful…the food I give u 2 stars….the worst Popeyes I have ever experience!!!! Get rid of that little girl in the drive thru 6:30 10/31/25

Thomas Heffron

We pulled up and waited for 10 minutes at the speaker and they said we would have to put in a mobile order because their system was done. We put in the mobile order. Waited at the window for 30 minutes and they said now they shut off the equipment to close 2 hours early. So we would have to ask for a refund online since it’s a mobile order. Avoid this Popeyes at all cost. Very rude staff and not helpful through the process. Saw them yelling at another customer inside.

Couldn't understand a lick of what the lady was saying in the drive-thru. Her English was almost non-existent. My husband can speak Spanish. He asked if she wanted to communicate that way (although, we shouldn't have to). There was no response for some time... my husband said "hello" and she shouted to come to the window. We left.

Nico Aguilar

On 1/03/2026 approx. 6pm. Family and I went through drive thru. There were 2 cars in front of us, and 20 minutes went by, and no vehicles moved nor received their order. I decided to call the store to ask what was taking so long and the person that answered stated they were busy and that he/she was the only one there. Clearly the young employees at this Popeyes location were not concerned with completing their orders. I usually go to the Popeye's in Frisco on 423 and Lebanon Rd. and have never received this type of service/treatment. I highly recommend to go to this location instead of the one in Little Elm off Eldorado. Sadly I live in Little Elm and would like to support our stores here, but not with this type of service. Will be a while before trying this location again.

I don't understand after so many bad reviews management doesn't get this location together. I honestly believe they give fresh chicken to whom they want and old chicken to others. The last few times I have went, the chicken taste like it had been sitting all day. They absolutely should not be in business as well as those that live close by shouldn't have to go out to Frisco just to get fresh food. Get it together

Bad service! I pulled up to the drive thru speaker only to find out they are not taking orders at the window and I would have to come inside. From the time I placed my order to the time the food was jn my hand was 55 minutes. I order a chicken sandwich meal. There was 3 people in front of me, and eventually there was about 10 people waiting with me for their orders. There was 3 employees working and they were moving but no orders were coming out. Then we discovered call in and Uber eats orders had precedent over live bodies. I will never go back to this location. I stopped on my way to work thinking I would have 25 or so minutes before I had to clock in. Instead I was 40 minutes late. Shame on u Popeye's!

GD Sloth

If I could give 0 stars I would. Sat in the drive thru for almost 1 hour. Finally got to the window and even though I had a mobile order put in over 90 minutes ago at this point, it wasn’t ready and they didn’t have half of the things I wanted. Staff was extremely unprofessional and didn’t care that we were waiting for such a long time. Never going here again. Rude, disrespectful, and not worth my money or time

Joanne Chiu

The kitchen area was a mess, with grease buildup and food scraps everywhere. It’s hard to enjoy the food when you’re worried about how it’s being handled. On top of that, the service was painfully slow.

McKenzie Johnson SHRM

This place is terrible and it's because of the teenage boys that work here behind the register counter. I have a part time side hustle working for DoorDash. On (December 21 at 12:10 pm) I had an order from this specific Popeyes location. When I went inside to pick up the order, the young boy about 15-19 years old, tan skin, short, dark straight hair, possibly asian or mixed race was extremely rude to me. He literally wanted me to make the food order for him by handing me an empty cup to fill up and by handing me empty food containers to put the food in. Excuse me? That is not my job that is your job. My job is to pick up the food order and drive to the customers residence and deliver. YOUR JOB is to make the food and put the food in the delivery/to go bag for me to pick up. That whole "team" of disrespectful teenage boys need to be fired because they also had other customers irritated by their lack of competency and lack of time management. They don't know what they are doing at all and it affects customer satisfaction.

Shaneqka Spikes

My child dad order online the fright night at Freddy’s combo. We went and they claim they ran out of the cupcakes and the cheese bites so I ask for a refund the manager was like I can substitute the order for something else and then when I told her what I want we she proceeded to say well I have to cancel my order online which I couldn’t do so. All I can say is this location need to ran with people that 1 speak English and 2 better customer service. And I need my refund back asap

P

I ordered food online (app)from Popeyes at a Little Elm, Texas location. The location stated that their system was down and we did not receive the food nor a refund! The location is stating we need to reach out to customer service because there is nothing they can do about it (because it was done online) And the online support is stating the situation has been resolved. It HAS NOT!! This is unacceptable and I should not have to jump through hoops to rectify Popeyes’ mistake. Not to mention no one speaks proper English when you call the location. Not to be harsh but the manager should be able to fully understand and communicate while trying to resolve issues. That is impossible if he doesn’t know full English.

DeeRoyalTof Yah

I called to share my order ta ken at 5:35 pm was made incorrectly because I requested 3 classic Tuesday deal combos. Instead, I was given spicy for my young children. I spoke with the woman who took the order through the drive through. She had an attitude, refused to give me her name and walked away from the phone speaking Spanish and hung up the phone. This is the second bad experience I've had with them. I'm really taken aback how this place is still open with the major lack of professionalism and customer service skills. It's unfortunate I can't share anything positive. I've learned my lesson and will never spend our money at this Popeyes location. Thank goodness there's others near by.

Deanna Wagner

They close before the time to close. They take forever to respond at drive thru. Inside mobile pick-up takes forever. Seems like they are making one meal at a time but have four employees working very disorganized which is a result of poor management skills. No sense of order cleanliness walking slow. Everybody looks confused like they have no idea what they’re doing. Pour overall they don’t even deserve like one Starr an employee drinking out of a cup while working on food Hispanics speak in Spanish to one another like having conversations it’s terrible Service