Luis Pacheco

Good food, come hungry , they give big portions,slow service though

+1

Sofia Lyons

Always doing take out because food here is good….. But went to dine in tonight and the waitresses who work there are so rude - they will choose whether or not to be nice to certain tables. It made my dining experience so uncomfortable! They purposely avoided our table and we were only two people! Plenty of tables came after us and they were helped before we were.. because we were barely helped we were the last to leave - they sat around at tables and by the register talking to each other completely ignoring us waiting for our check. Still will takeout….. but never dining there ever again !

Erica Milton

Ordered yellow rice it was smelling burn and lumps hard rice. Fry was ok. The customer is always right. The restaurant setting is nice for families.

Bulbul Hashan

Rude & bad service. They don't even give you minimum napkins, forks and plates. Yells at the clients. I will never suggest this location on 101 Ave in Ozone Park. I took food an hour before and they didn't serve minimums.

Joyce Pires

The manager was extremely rude. I have a small service dog, and after ordering and starting to eat, the manager came to my table and told me I could not have a dog in the restaurant. I explained that it was a service dog and that I had all the necessary documentation. Instead of asking to see it, she stated that a small dog is not considered a service dog and that I should have informed her before entering. I even unlocked my phone to show her the documents, but she simply turned around and walked away, leaving me speaking to no one. It is important to mention that my dog is an 8-pound Yorkie who stays quietly inside her bag, and the restaurant was completely empty — there was literally only me and my three friends there. To make matters worse, she also argued with the kind waitress simply because the waitress had allowed us in. This was an unnecessary and disrespectful situation that should never have happened, especially towards a customer with a legitimate service animal.

julie wang

We live right around the corner and have been going there for years since they opened. We are their original customers. But guess what? We will think twice before going there now since the last time we went in April 2025. We never dined in there, only takeout pick up. The last and final pickup there, we notice they added a 15% without our consent on our credit card bill. That’s unacceptable. Even if the food is divine and considered on par with nectar of the gods, an establishment should not auto charge tip without customer consent. We will be going to other restaurants in the neighborhood now. They are not the only restaurant on that block.

Denisse B.

Extremely disappointed with the customer service, management, and hygiene at this location. I’ve been eating at this chain since I was a kid, and at this specific location for years. I used to live a block away and would eat here three times a week. More recently, I had been a regular every Tuesday evening. But after how I was treated on March 23, 2025, I will not be returning. At the end of my meal that day, I noticed a service/gratuity charge on my bill. From my own experience working in the service industry, I know this is typically reserved for large parties or bills over a certain amount. When I asked the server if this was a new policy applied to all tables, she said yes. Even though I hadn’t been informed beforehand, I didn’t argue — the service charge was $6, and I was planning to tip $5 anyway. Then she explained it was added because during my previous visit on March 11, I tipped 50¢. Here’s the context: that visit was awful. My food took over an hour with no explanation, my order came out wrong, and another table-who also ordered chicken and arrived after us-got their food first. The server never communicated or acknowledged the delay. My partner’s food also took a while but came out before mine, so we ended up eating separately. By the time my corrected plate arrived, my partner was already done. I had lost my appetite and just packed it to go. Instead of asking about that experience or showing any interest in what led to the low tip, the manager instructed the servers to automatically add gratuity on my next visit. TIPPING IS OPTIONAL-it’s based on the quality of service received, not a guaranteed payment. Retaliating with a forced service charge because of a previous tip is unprofessional, petty, and honestly a joke. What’s worse is that this wasn’t an isolated incident. Over the years, there’s been a consistent pattern of mistakes — missing items in deliveries, incorrect orders, and once I had to wait an extra 15 minutes for a takeout order because a server gave the tostones from my meal to another customer. No apology, just more waiting. And on top of all that, the hygiene is unacceptable. I’ve personally seen both servers and kitchen staff enter the restroom still wearing their aprons — completely unsanitary and gross. If this happens in front of customers, I can only imagine what happens behind closed doors. This place has gone downhill. The food can be decent, but it’s not worth the repeated headaches, unprofessional service, or lack of cleanliness. I recommend Inca Paisa or A Lo Perucho instead.

Maria Caballero

Great food usually but the avocado on the salad is NOT fresh. Also, the prices on their website ARE NOT what they are charging. We ordered a combo for pick up today Sunday 4/2 and when the person said the total, it was much higher and their excuse is that it’s reflected in the printed menu. We pointed out we don’t have printed menus and go by the website which is what a lot of people look up before ordering. They need to update the prices all around and provide fresher ingredients. This salad was not well made. Not inclined to order from here anymore.

andrew arancibia

The causa was probably the worst I’ve ever eaten in my entire life the fact that it shaped as a heart was even more infuriating I took a bite and there was corn green beans and baby carrots……..Whoever made that needs to have their Peruvian citizenship revoked and sent directly to jail….the only good thing was the inka cola..if you want to start a fight with your significant other take them there and order them the causa.. thanks for the worst food experience I’ve ever had in my entire life… sincerely, a disgruntled Peruvian

D

I was excited to try something new last week and ended up choosing this restaurant. The reviews didn't lie, this place does get packed. I entered the place around 7pm with only two tables empty. My sister and I walk up to the bar and ask if there was seating available and the woman replied no to come back later. Again, we clearly see two tables open so we asked her again and point to the tables. She says we can sit in the back because the table in the front is too big for two and continues working. This should have been a sign for me to walk away but we decided to stay. (FYI another two guest arrive and with no questions ask they were seated in the table "too big for two"). I was hoping the gentleman who came over to clean our table and give us menus would be our server but the woman who told us there was no seating was our waitress. Though the restuarant is crowded I could understand the wait time but the waitress didn't move from behind the bar for such a long time even the customers who sat next to us already had drinks and their order taken by the gentleman who gave us menus. Let me just fast forward to the fact that I ordered a second glass of water and 20 minutes pass with no refill. I'm not even sure where the waitress was. Not to mention they were suppose to bring us something to the table as an appetizer and being that she forgot another table whose been there longer than us, she gave it to them. In my opinion the food taste good however, we were served chicken with the head still on it. I did not order the chicken so I did not notice until we took the chicken home and i seen a wing. Then the neck. Then I picked up the head. I did not take a picture of the chicken after I discovered it because I immediately threw it away but you can see it on the plate in the restaurant of the picture attached. NEVER AGAIN.