Starbucks
Coffee shop · Port Arthur
About Starbucks
At Starbucks Port Arthur, we're passionate about serving up more than just a great cup of coffee. In our cozy coffee shop, you'll find light bites to complement your favorite brews and a warm atmosphere that's perfect for catching up with friends or getting work done. We're known for our signature r...
At Starbucks Port Arthur, we're passionate about serving up more than just a great cup of coffee. In our cozy coffee shop, you'll find light bites to complement your favorite brews and a warm atmosphere that's perfect for catching up with friends or getting work done. We're known for our signature roasts, carefully crafted to bring out the unique flavors of each bean. Our customers rave about our friendly service and welcoming ambiance, making it a local favorite in Port Arthur. Whether you're grabbing a quick pick-me-up or enjoying a leisurely break, we invite you to experience the Starbucks difference at 3100 E Farm to Market Rd 365.
What Customers Say About Starbucks
Customer experiences are mixed. Some rave about fast service and kind staff like Jada and Raniece, who go above and beyond. However, many report rude service, incorrect orders, dirty conditions, and loud music. Consistency seems to be a major issue.
Popular Dishes
Best For
Tip: Be prepared for potentially long drive-thru lines, but some customers report excellent and fast service despite the wait. Specify your order clearly and check it before leaving.
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Frequently asked questions about Starbucks
Starbucks Port Arthur Reviews
The Dowlen road starbucks is very fast & they make my special caramel mickie just right each & every time also my frappuccinos. Just love the lemon pound cakes.
Got a nice coffee and cake pop for my son, jada was very helpful and kind
The staff here is so kind and patient - a girl named Raniece in particular went above and beyond to help me with an issue this morning & even though I was initially frustrated to have to ask, I left with a smile because of her customer service. She was treating every customer that way. Staff members like this will keep me going back.
The staff here is so kind and patient - a girl named Raniece in particular went above and beyond to help me with an issue this morning & even though I was initially frustrated to have to ask, I left with a smile because of her customer service. She was treating every customer that way. Staff members like this will keep me going back.
Got a nice coffee and cake pop for my son, jada was very helpful and kind
Heads up, there’s ALWAYS a long drive-thru line but it is for good reason. Excellent customer service and quick!
The Dowlen road starbucks is very fast & they make my special caramel mickie just right each & every time also my frappuccinos. Just love the lemon pound cakes.
Switching to Rao’s from now on. Couldn’t use my points cause I ordered a latte instead of a blond coffee with two pumps of vanilla and frothed milk. Prices have gone up and policy changes like having to ask for sleeves and napkins bring customer satisfaction (mine), down.
The place was dusty. And the trashes were full. Drips where on the trash can counter it was not tended to. It took about 15 mins for my drink. The cashier was going out for the day and as she was carrying her things out she had an open drink which wasted behind me and splashed on me. She apologized and kept on going. She left the drink waste on the floor.
Not a single smile or greeting from any of the employees! They couldn't even make eye contact with me when I had to ASK for my danish that was ordered with my drink! Terrible customer service! This used to be my favorite Starbucks in the area but not anymore!
Switching to Rao’s from now on. Couldn’t use my points cause I ordered a latte instead of a blond coffee with two pumps of vanilla and frothed milk. Prices have gone up and policy changes like having to ask for sleeves and napkins bring customer satisfaction (mine), down.
The place was dusty. And the trashes were full. Drips where on the trash can counter it was not tended to. It took about 15 mins for my drink. The cashier was going out for the day and as she was carrying her things out she had an open drink which wasted behind me and splashed on me. She apologized and kept on going. She left the drink waste on the floor.
Not a single smile or greeting from any of the employees! They couldn't even make eye contact with me when I had to ASK for my danish that was ordered with my drink! Terrible customer service! This used to be my favorite Starbucks in the area but not anymore!
Drive thru service was fine without a long wait, the latte was standard. What was shocking was how dirty and trash filled the grounds were. Litter everywhere - beer bottles, plastic bags, plastic cups, cigarette butts, etc. The area right up to the pick up window looked like it hadn’t been cleaned in ages. How bad is the inside if this is what greets you as soon as you enter the property? Disgusting
I’m so tired of going to this location, asking for extra shots of expresso and not getting it. I’m very familiar with how my coffees should taste but moving into this town, they have failed everytime. No reason my coffee should taste like milk with extra espresso! I don’t drink coffee often but when I do this location always fails!
The music is always so loud you can barely hear yourself think and then people have to talk over the music to hear each other. It’s impossible to get anything done. Immediately regret choosing coming to this Starbucks.
The music is always so loud you can barely hear yourself think and then people have to talk over the music to hear each other. It’s impossible to get anything done. Immediately regret choosing coming to this Starbucks.
I’m so tired of going to this location, asking for extra shots of expresso and not getting it. I’m very familiar with how my coffees should taste but moving into this town, they have failed everytime. No reason my coffee should taste like milk with extra espresso! I don’t drink coffee often but when I do this location always fails!
Drive thru service was fine without a long wait, the latte was standard. What was shocking was how dirty and trash filled the grounds were. Litter everywhere - beer bottles, plastic bags, plastic cups, cigarette butts, etc. The area right up to the pick up window looked like it hadn’t been cleaned in ages. How bad is the inside if this is what greets you as soon as you enter the property? Disgusting
I understand there’s a certain amount of ice you need to put in the cup for drinks but this is a total rip off. I was finished with my vente ice matcha green latte before I was able to make it 5 mins down the street to my house. I parked my vehicle and stared to eat the ice. This is excessive.. I’m getting a few swallows for 6 dollars plus a tip
Much like most other things in this trash city, this Starbucks bathroom fit right in. Trash. The most disgusting Starbucks bathroom EVER, maybe the most disgusting bathroom ever. Bad as Walmart.
I understand there’s a certain amount of ice you need to put in the cup for drinks but this is a total rip off. I was finished with my vente ice matcha green latte before I was able to make it 5 mins down the street to my house. I parked my vehicle and stared to eat the ice. This is excessive.. I’m getting a few swallows for 6 dollars plus a tip
Much like most other things in this trash city, this Starbucks bathroom fit right in. Trash. The most disgusting Starbucks bathroom EVER, maybe the most disgusting bathroom ever. Bad as Walmart.
Walked up to the counter 15 minutes before they closed. Asked if they were still open and before she would answer me she had to look at her phone. Asked us what we want, I bring out my phone to show her previous order she's sighed very loudly and rudely then walked away with a major attitude. Save yourself a headache and go across the street to the main location. Sorry we inconvenienced you this evening ma'am
This one is very rude and they have messed up my order multiple times and when I asked them to remake it nicely they were very rude about it and acted like it was a very big deal. Another time I came in I again, nicely said I did not want any whip cream. When I walked away they started talking about me loudly to where I could hear them.
Drink was made wrong and then when I politely explained for the second time it was still not correct and they were snarky about it. To get it wrong isn’t a huge deal but it’s not okay to be rude.
Worse place ever!! The manager was super rude and they did not know to make a simple order. They need to upgrade their staff ASAP! And not to mention she took over 30 min to do a refund while people was waiting online.
Ordered two different drinks.. both terribly made
This has to be the lowest level of starbucks standards. Everyone looks lost. No cleanliness. Nasty. Would not recommend at all. Needs a thorough inspection. Not friendly Starbucks as a company would be disappointed.
Worst customer service I have ever experienced at a Starbucks both times. Never coming here again and hope they don't forget anybody else's food both times ordering. Worst employee's attitude EVER
Never!!! Never gets my drink correct, in the mornings. The morning crew SUCKS!!!! they do not believe in strawberry cold foam and Never puts caramel in it. Horrible morning crew!!
Awful customer service We stood at the register for 5 minutes before hearing someone say, "where is she" with the reply being, "in the back on her phone". I understand if you're on a break of course, but surely someone else could have at least ACKNOWLEDGED us. Not a smile or a welcome either.
Worst customer service I have ever experienced at a Starbucks both times. Never coming here again and hope they don't forget anybody else's food both times ordering. Worst employee's attitude EVER
Never!!! Never gets my drink correct, in the mornings. The morning crew SUCKS!!!! they do not believe in strawberry cold foam and Never puts caramel in it. Horrible morning crew!!
Ordered two different drinks.. both terribly made
Awful customer service We stood at the register for 5 minutes before hearing someone say, "where is she" with the reply being, "in the back on her phone". I understand if you're on a break of course, but surely someone else could have at least ACKNOWLEDGED us. Not a smile or a welcome either.
Drink was made wrong and then when I politely explained for the second time it was still not correct and they were snarky about it. To get it wrong isn’t a huge deal but it’s not okay to be rude.
Walked up to the counter 15 minutes before they closed. Asked if they were still open and before she would answer me she had to look at her phone. Asked us what we want, I bring out my phone to show her previous order she's sighed very loudly and rudely then walked away with a major attitude. Save yourself a headache and go across the street to the main location. Sorry we inconvenienced you this evening ma'am
This one is very rude and they have messed up my order multiple times and when I asked them to remake it nicely they were very rude about it and acted like it was a very big deal. Another time I came in I again, nicely said I did not want any whip cream. When I walked away they started talking about me loudly to where I could hear them.
Worse place ever!! The manager was super rude and they did not know to make a simple order. They need to upgrade their staff ASAP! And not to mention she took over 30 min to do a refund while people was waiting online.
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3100 E Farm to Market Rd 365, Port Arthur, TX 77642
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3100 E Farm to Market Rd 365, Port Arthur, TX 77642
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