Olga Ramirez

My Uncle was craving crispy chicken so he ordered the original extra crispy and the spicy chicken. I dropped him off and drove home from Riverdale. He calls me and said I shouldn't have gotten chicken. The chicken smelled funny and tasted weird. Won't be going there ever again.

John

Very poor service daisy is so rude she’s always annoyed or mad about something! Too busy talking crap while her mic was on at the drive thru on Spanish ! Don’t come here !

Nunie Baby

Stop supporting them Their prices are too high The employees are RUDE The food is ALWAYS cold or OLD They gave me soft soggy chicken, i went back in from the drive thru to ask for fresh pieces. She said “they were all fresh” so i asked for a different chicken wing becuhs the one they gave me was probably the oldest and smallest piece out of the bunch. The girl who took my order gave me TWO new wings. Beautiful right? WRONG. Those 2 pieces came from the back of the pile and were just as old if not worse and same in size as the one i was returning. ATP i don’t believe in asking 3 times and i could sense her irritation. I just got my money back. I work too hard for my money to spend it in this high economy to give it over to these fast food chains who have raised their prices tremendously and don’t even take pride in their food. The workers all all Hispanic and while I’m slightly fluent they spend most of their time having inappropriate conversations and cursing up a storm becuhs they think ppl don’t understand them. And if you do choose to support them i suggest you check ALL of your food before you leave.

Charlie

A few weeks ago, I went to this Church’s Texas Chicken® for the first time after downloading their app. I tried to use the promotion for a free 2-piece meal with a purchase, but when I arrived, I was completely ignored at the counter until I spoke up and asked for help. When the manager finally acknowledged me, she told me I couldn’t use the offer because, according to her, I had been there “yesterday.” That wasn’t true—I explained that I only come to this area occasionally for appointments, and it’s a three-hour bus ride for me. Unfortunately, the way she handled the situation felt discriminatory and dismissive. The staff appeared to make assumptions based on my race, and this wasn’t an isolated incident. I reached out to Church’s corporate office and even left comments on their Facebook page, but I never received a response or follow-up. When I returned a couple of weeks later (since my bus stop is right there), I witnessed the same manager treating another Black family poorly. When I asked if any action had been taken, I was told flat out that they would “never get rid of her,” no matter what. At this point, it’s not about the chicken—it’s about the principle. No customer should be treated unfairly or stereotyped. I truly hope Church’s Texas Chicken® addresses this behavior and takes proper action, because this kind of discrimination is unacceptable. Until then, I’ll be avoiding this location and warning others to do the same UPDATE:so I told them I pay I g with the app and paid more more examples of discriminations and the whole corporate doesn’t care

Shanea Johnson

I visited Church’s Chicken for the first time and was treated in a completely unacceptable and racist manner. I attempted to redeem a free two-piece meal for downloading the app, and from the moment I walked in, I was blatantly ignored for 10–20 minutes. I had to demand attention just to place an order. Once at the counter, I was told I could not use the coupon because “I had been here yesterday,” which was completely false. I visit this area only twice a week and had proof that I had not been there yesterday. Despite showing evidence, I was still denied service, treated as if I were lying, and given no explanation beyond a dismissive attitude. When I asked for the staff member’s name to escalate this issue, she refused and gave me only a receipt. When I asked for corporate contact information, she ignored me entirely. Meanwhile, the restaurant was full of Spanish-speaking customers, and staff were speaking in Spanish to each other—but when I, a paying customer, tried to address an issue, I was completely ignored. This behavior is blatantly discriminatory and unacceptable. Refusing service, ignoring, and disrespecting a customer in this way may violate Title II of the Civil Rights Act of 1964, which prohibits discrimination in places of public accommodation based on race, color, religion, or national origin. This is not just poor customer service—it is potentially illegal discrimination. I will be escalating this to corporate immediately and expect serious action. Church’s Chicken should ensure that all customers are treated fairly and respectfully, regardless of who they are or what language they speak. No one should experience the humiliation and disrespect I faced at this location.

David Palomo

Ordered ahead of time and even came 4 minutes after order was supposed to be ready and they told me to wait 10 more minutes for my food. It's now been 20 minutes after I was supposed to receive my food and they just tell me its gonna be 7 more minutes. Very unprofessional I ordered ahead of time to skip the long wait time. No sense of urgency with this staff.... Now been 30 minutes after I've ordered still no food but everyone comes and orders in the drive through and leaves right away this place would get a 0 star if possible.

Victor Reyes

Went in to get some food at the drive-thru and they asked if I wanted to try their new smoke house combo. I asked two simple questions: how was the flavor and can I make two separate orders. I wasn't being rude or anything and the lady straight up responds all rude and with an attitude. I just left at that point cause I'm not gonna put up with that rude and disrespectful behavior

Gerardo Rosales

Who ever is working the kitchen tonight is a hot mess. Orders not taken right. Long wait line. Attending people out in the street , doesn't make sense if theyre closed. Lying that that they didnt have ranch.. Communicate if theres a wait. Is all

Austin Mendoza

Ordered food from doordash receipt says original chicken they sent spicy for both combos I ordered and a regular size drink when I ordered a large I cant eat spicy foods so it was a waste of money then when calling them to figure it out the line is constantly busy this is absolutely horrible customer service. Edit to add: tasted soda after leaving review it taste like theres no sugar in it i can tell its dr pepper but the sweetness wasn't there at all.

Christina Nedrebo

Food was over cooked to the point of being rubbery. The manager was petty with zero customer service skills. They messed up my order and didn't want to fix it even though my receipt said they screwed up. Don't eat here.

virginia palacios

Food was fresh and hot but literally everything tasted off and had no flavor. Chicken sandwich was way thin and greasy. Mac and cheese was watery and had these weird gummy noodles. Fries were crispy but had an old oil flavor. Chicken was crisp but had no flavor unless you add a sauce but the sauces are all practically thin watery liquids. The apple pie wasn't horrible but had zero flavor on the crust that overpowered the filling. My dr.pepper tasted off like the syrups weren't mixing correctly in the machine, fizz was fire tho. The only thing me and my family would go back for are the biscuits, those things are nice and soft and taste bomb. Anyway, take it as you will, but definitely not worth the money.

ysidro sierra

This place is horrible, the women that work in there seem so angry and did not smile once. I got my chicken and got home to a piece of chicken with a strand of white hair. Tried calling as live about 20 minutes away, and no one answers the phone. I will never order from this dirty place again!!!

WILLIAM THE CONQUEROR

Horrible Restaurant Came in for the new spicy chicken sandwich ( taste like gas station chicken ) awful taste no sauce on the chicken sandwich or the side the fries suck the mashed potatoes are way too salty drive-through takes too long. Definitely won't be back. 👎👎 This church's makes the one in mo-val look good

+6