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Auntie Anne's
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Auntie Anne's
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Auntie Anne's

Pretzel · Rochester

4.0 · 89 reviews Google
www.auntieannes.com

About Auntie Anne's

At Auntie Anne's, we're passionate about serving up delicious, soft pretzels with a variety of toppings and dips in a welcoming atmosphere. Our mall location offers a convenient quick visit experience, with features like curbside pickup, delivery, and in-store shopping. Customers rave about the fres...

At Auntie Anne's, we're passionate about serving up delicious, soft pretzels with a variety of toppings and dips in a welcoming atmosphere. Our mall location offers a convenient quick visit experience, with features like curbside pickup, delivery, and in-store shopping. Customers rave about the fresh, buttery taste of our signature pretzels, as well as our attentive customer service. From classic mustard to creative pizza pretzel, we have something for everyone. With wheelchair accessibility and a range of payment options, including NFC mobile payments, you can enjoy our treats with ease. Come visit us today!

What Customers Say About Auntie Anne's

Auntie Anne's in Rochester is known for its delicious, fresh pretzels and great customer service, especially from employees like Ashlyn. However, some customers have reported issues with rude employees, long wait times, and occasionally, finding hair or receiving old pretzels.

Popular Dishes

pretzels (11) giant pretzel pizza pretzel cinnamon sugar pretzel nugget lemonade

Best For

Solo Dining Quick Bite Casual

Tip: Visit when the pretzels are fresh out of the oven for the best experience.

Features

🚗 Delivery Accessible

What to see nearby

Greece Memorial Hall
Heritage
A 525m

Greece Memorial Hall

edificio

View details

Data from Wikidata

Frequently asked questions about Auntie Anne's

Auntie Anne's is located at 376 Greece Ridge Center Dr, Rochester, NY 14626, Rochester.
Auntie Anne's offers pretzel cuisine.
Auntie Anne's has regular opening hours. Check their profile for updated schedules.
Auntie Anne's offers the following services: takeaway, delivery.
The most recommended dishes at Auntie Anne's based on customer reviews are: pretzels, giant pretzel, pizza pretzel, cinnamon sugar pretzel nugget, lemonade.
Auntie Anne's is ideal for solo dining, quick bites, casual dining.
Auntie Anne's in Rochester is known for its delicious, fresh pretzels and great customer service, especially from employees like Ashlyn. However, some customers have reported issues with rude employees, long wait times, and occasionally, finding hair or receiving old pretzels.
Visit when the pretzels are fresh out of the oven for the best experience.
89
Reviews

Auntie Anne's Rochester Reviews

4.0
89
5★
52%
4★
28%
3★
2%
2★
2%
1★
16%
Reviews (40)
P
Piano Song

I love their preztels especially their pizza pretzel! Super good. I've never had an issue with their service.

J
Jayne Robinson

I hadn't been here for a really long time. I shopping at the mall and saw Auntie Annie's and stopped to get a giant pretzel with yellow mustard to dip it in. It was delicious. You have to try it. I love their gaint pretzels.

S
Shira Sand

Love their pretzels. Tables in the mall corridor are limited, and at times, non-customers use them for activities other than to eat.

E
Erin early

Always great customer service when we visit, auntie Anne’s pretzels are a must when visiting the mall! Love the pepperoni nuggets

J
Jakob Tipton

Hot fresh pretzels and lots of smiling faces behind the counter! 🥨

Jakob Tipton
Jakob Tipton

Hot fresh pretzels and lots of smiling faces behind the counter! 🥨

Piano Song
Piano Song

I love their preztels especially their pizza pretzel! Super good. I've never had an issue with their service.

Ruby Sand
Ruby Sand

Love their pretzels. Tables in the mall corridor are limited, and at times, non-customers use them for activities other than to eat.

Katie
Katie

Love these delicious, buttery pretzels, and customer service is great ☺️🥨

Jayne Robinson
Jayne Robinson

I hadn't been here for a really long time. I shopping at the mall and saw Auntie Annie's and stopped to get a giant pretzel with yellow mustard to dip it in. It was delicious. You have to try it. I love their gaint pretzels.

S
Stephani Michelle

We have been coming here for years and never encountered a bad experience. Customer Service is always great. The pretzels are always fresh and the lemonade is amazing 🍋 🥨🌭

Stephani Michelle
Stephani Michelle

We have been coming here for years and never encountered a bad experience. Customer Service is always great. The pretzels are always fresh and the lemonade is amazing 🍋 🥨🌭

E
Eileen Fichter

Yummo!!! My favorite pretzels. Buttery and salty, or sweet and buttery. Soooo good!!!

P
Pretty brown girl Ari 22

Pretzels are usually fresh when i get them. One time i found a gnat on my pretzel but besides that, I haven’t had any issues.

J
Jamie L

Love their pretzels!! The young lady Ashlyn was very polite excellent customer service skills. Thank you for making our experience a good.

M
Malik Dove

When just out of the oven, it is perfect.

Malik Dove
Malik Dove

When just out of the oven, it is perfect.

Pretty brown girl Ari 22
Pretty brown girl Ari 22

Pretzels are usually fresh when i get them. One time i found a gnat on my pretzel but besides that, I haven’t had any issues.

Jamie L
Jamie L

Love their pretzels!! The young lady Ashlyn was very polite excellent customer service skills. Thank you for making our experience a good.

Eileen Fichter
Eileen Fichter

Yummo!!! My favorite pretzels. Buttery and salty, or sweet and buttery. Soooo good!!!

J
Jen D

This location used to be good and the pretzels are fine but it's the employees that have gone downhill. They wear whatever they want which seems inappropriate to me, especially with open toed shoes on. They also pay more attention to talking to eachother than helping a customer. I'm sure this is not all employees there just what I have seen the last 2 visits

Jen D
Jen D

This location used to be good and the pretzels are fine but it's the employees that have gone downhill. They wear whatever they want which seems inappropriate to me, especially with open toed shoes on. They also pay more attention to talking to eachother than helping a customer. I'm sure this is not all employees there just what I have seen the last 2 visits

S
Samaria Pugh

I was upset when I returned to my car to opened my little treat that I had bought for myself, just to bite into a hard dry over cooked cinnamon sugar pretzel nugget. As I toss that one and grab another I realize that I was given probably the oldest batch that was made today. They were too old and too hard for me to enjoy, and of course no one answers the phone so I can return these rocks to grab fresh ones at another time. Some are burnt. I have been patronizing Aunt Annie’s for many yrs and I have never received a bad batch.

Samaria Pugh
Samaria Pugh

I was upset when I returned to my car to opened my little treat that I had bought for myself, just to bite into a hard dry over cooked cinnamon sugar pretzel nugget. As I toss that one and grab another I realize that I was given probably the oldest batch that was made today. They were too old and too hard for me to enjoy, and of course no one answers the phone so I can return these rocks to grab fresh ones at another time. Some are burnt. I have been patronizing Aunt Annie’s for many yrs and I have never received a bad batch.

A
Alexander Smith

Food was delivered cold and drink had no ice in it. Won’t give refund.

C
Cheryl Pagano

I’ll never go there again! After spending $15. at this store today, the store manager refused to give me an empty cup with a lid for my 2 year old grandson without charging me $1.29. which I didn’t not pay . Outrageous!! I will be calling corporate office!!

J
Jessica Ranney

Claimed the food was fresh and it wasn't even warm. All workers were rude execpt for one of them. Will never go there again

L
L Moon

Pretzel was great. The tall Gyrl making the pretzel dough was rude bc I asked for a certain pretzel from the cashier. She yelled at us

T
Tyshawn Myricks

They are thieves... one of the employees messed up and shorted me on my change then tried to argue with me about it. They would not count the register to confirm who was right and still owe me money.

T
Tat ttina

I found a hair baked into my pretzel. Didn't bother to return it because the employees were already rude to me when I ordered.

G
Grayson Voisinet

Something tastes weird. I think it's their oil they used in this pretzel. It's tastes bitter, kinda like a soap or chemicals. Something is just off. I hope there is nothing bad contaminated the food. Do their employees ever do taste test at all daily whenever they do a new batch? If they did they would have known this weird taste.

E
Emily Smith

Waited in line for 40 mins. 4 people working in the store and no one would help the kid working the register. 3 people were making pretzels and 1 person was serving every guest, getting all their drinks and orders together. Would’ve been a lot faster if the employees actually helped each other.

Alexander Smith
Alexander Smith

Food was delivered cold and drink had no ice in it. Won’t give refund.

Jessica Ranney
Jessica Ranney

Claimed the food was fresh and it wasn't even warm. All workers were rude execpt for one of them. Will never go there again

Grayson Voisinet
Grayson Voisinet

Something tastes weird. I think it's their oil they used in this pretzel. It's tastes bitter, kinda like a soap or chemicals. Something is just off. I hope there is nothing bad contaminated the food. Do their employees ever do taste test at all daily whenever they do a new batch? If they did they would have known this weird taste.

Tat ttina
Tat ttina

I found a hair baked into my pretzel. Didn't bother to return it because the employees were already rude to me when I ordered.

Emily Smith
Emily Smith

Waited in line for 40 mins. 4 people working in the store and no one would help the kid working the register. 3 people were making pretzels and 1 person was serving every guest, getting all their drinks and orders together. Would’ve been a lot faster if the employees actually helped each other.

Tyshawn Myricks
Tyshawn Myricks

They are thieves... one of the employees messed up and shorted me on my change then tried to argue with me about it. They would not count the register to confirm who was right and still owe me money.

Cheryl Pagano
Cheryl Pagano

I’ll never go there again! After spending $15. at this store today, the store manager refused to give me an empty cup with a lid for my 2 year old grandson without charging me $1.29. which I didn’t not pay . Outrageous!! I will be calling corporate office!!

L Moon
L Moon

Pretzel was great. The tall Gyrl making the pretzel dough was rude bc I asked for a certain pretzel from the cashier. She yelled at us

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About Auntie Anne's

How to get there

376 Greece Ridge Center Dr, Rochester, NY 14626

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Highlights

Good Rating
4.0/5 stars
💬
Well Reviewed
89 reviews
💰
Budget Friendly
Price level
👨‍🍳
pretzel
Cuisine type

Services

🥡 Takeout
🚚 Delivery
🚗 Curbside Pickup

Dining Options

🥡 Takeout
🚚 Delivery
🚗 Curbside Pickup

Restaurant Info

Status
Verified by owner
🕐 Hours Today
10AM-8PM
Rating
4.0/5
💬 Reviews
89
💰 Price Level
$
📞 Phone
+1 585-227-5750
🌐 Website
locations.auntieannes.com

Amenities

Wheelchair Accessible
💳 Credit Cards
📱 Mobile Payments
🏘️

The Neighborhood

Greece Memorial Hall Heritage

building in the United States of America

A 525m
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