Auntie Anne's
Pretzel · Rochester
Sobre Auntie Anne's
At Auntie Anne's, we're passionate about serving up delicious, soft pretzels with a variety of toppings and dips in a welcoming atmosphere. Our mall location offers a convenient quick visit experience, with features like curbside pickup, delivery, and in-store shopping. Customers rave about the fres...
At Auntie Anne's, we're passionate about serving up delicious, soft pretzels with a variety of toppings and dips in a welcoming atmosphere. Our mall location offers a convenient quick visit experience, with features like curbside pickup, delivery, and in-store shopping. Customers rave about the fresh, buttery taste of our signature pretzels, as well as our attentive customer service. From classic mustard to creative pizza pretzel, we have something for everyone. With wheelchair accessibility and a range of payment options, including NFC mobile payments, you can enjoy our treats with ease. Come visit us today!
Què diuen els clients de Auntie Anne's
Auntie Anne's in Rochester is known for its delicious, fresh pretzels and great customer service, especially from employees like Ashlyn. However, some customers have reported issues with rude employees, long wait times, and occasionally, finding hair or receiving old pretzels.
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Tip: Visit when the pretzels are fresh out of the oven for the best experience.
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Opinions de Auntie Anne's Rochester
I love their preztels especially their pizza pretzel! Super good. I've never had an issue with their service.
I hadn't been here for a really long time. I shopping at the mall and saw Auntie Annie's and stopped to get a giant pretzel with yellow mustard to dip it in. It was delicious. You have to try it. I love their gaint pretzels.
Love their pretzels. Tables in the mall corridor are limited, and at times, non-customers use them for activities other than to eat.
Always great customer service when we visit, auntie Anne’s pretzels are a must when visiting the mall! Love the pepperoni nuggets
Hot fresh pretzels and lots of smiling faces behind the counter! 🥨
Hot fresh pretzels and lots of smiling faces behind the counter! 🥨
I love their preztels especially their pizza pretzel! Super good. I've never had an issue with their service.
Love their pretzels. Tables in the mall corridor are limited, and at times, non-customers use them for activities other than to eat.
Love these delicious, buttery pretzels, and customer service is great ☺️🥨
I hadn't been here for a really long time. I shopping at the mall and saw Auntie Annie's and stopped to get a giant pretzel with yellow mustard to dip it in. It was delicious. You have to try it. I love their gaint pretzels.
We have been coming here for years and never encountered a bad experience. Customer Service is always great. The pretzels are always fresh and the lemonade is amazing 🍋 🥨🌭
We have been coming here for years and never encountered a bad experience. Customer Service is always great. The pretzels are always fresh and the lemonade is amazing 🍋 🥨🌭
Yummo!!! My favorite pretzels. Buttery and salty, or sweet and buttery. Soooo good!!!
Pretzels are usually fresh when i get them. One time i found a gnat on my pretzel but besides that, I haven’t had any issues.
Love their pretzels!! The young lady Ashlyn was very polite excellent customer service skills. Thank you for making our experience a good.
When just out of the oven, it is perfect.
When just out of the oven, it is perfect.
Pretzels are usually fresh when i get them. One time i found a gnat on my pretzel but besides that, I haven’t had any issues.
Love their pretzels!! The young lady Ashlyn was very polite excellent customer service skills. Thank you for making our experience a good.
Yummo!!! My favorite pretzels. Buttery and salty, or sweet and buttery. Soooo good!!!
This location used to be good and the pretzels are fine but it's the employees that have gone downhill. They wear whatever they want which seems inappropriate to me, especially with open toed shoes on. They also pay more attention to talking to eachother than helping a customer. I'm sure this is not all employees there just what I have seen the last 2 visits
This location used to be good and the pretzels are fine but it's the employees that have gone downhill. They wear whatever they want which seems inappropriate to me, especially with open toed shoes on. They also pay more attention to talking to eachother than helping a customer. I'm sure this is not all employees there just what I have seen the last 2 visits
I was upset when I returned to my car to opened my little treat that I had bought for myself, just to bite into a hard dry over cooked cinnamon sugar pretzel nugget. As I toss that one and grab another I realize that I was given probably the oldest batch that was made today. They were too old and too hard for me to enjoy, and of course no one answers the phone so I can return these rocks to grab fresh ones at another time. Some are burnt. I have been patronizing Aunt Annie’s for many yrs and I have never received a bad batch.
I was upset when I returned to my car to opened my little treat that I had bought for myself, just to bite into a hard dry over cooked cinnamon sugar pretzel nugget. As I toss that one and grab another I realize that I was given probably the oldest batch that was made today. They were too old and too hard for me to enjoy, and of course no one answers the phone so I can return these rocks to grab fresh ones at another time. Some are burnt. I have been patronizing Aunt Annie’s for many yrs and I have never received a bad batch.
Food was delivered cold and drink had no ice in it. Won’t give refund.
I’ll never go there again! After spending $15. at this store today, the store manager refused to give me an empty cup with a lid for my 2 year old grandson without charging me $1.29. which I didn’t not pay . Outrageous!! I will be calling corporate office!!
Claimed the food was fresh and it wasn't even warm. All workers were rude execpt for one of them. Will never go there again
Pretzel was great. The tall Gyrl making the pretzel dough was rude bc I asked for a certain pretzel from the cashier. She yelled at us
They are thieves... one of the employees messed up and shorted me on my change then tried to argue with me about it. They would not count the register to confirm who was right and still owe me money.
I found a hair baked into my pretzel. Didn't bother to return it because the employees were already rude to me when I ordered.
Something tastes weird. I think it's their oil they used in this pretzel. It's tastes bitter, kinda like a soap or chemicals. Something is just off. I hope there is nothing bad contaminated the food. Do their employees ever do taste test at all daily whenever they do a new batch? If they did they would have known this weird taste.
Waited in line for 40 mins. 4 people working in the store and no one would help the kid working the register. 3 people were making pretzels and 1 person was serving every guest, getting all their drinks and orders together. Would’ve been a lot faster if the employees actually helped each other.
Food was delivered cold and drink had no ice in it. Won’t give refund.
Claimed the food was fresh and it wasn't even warm. All workers were rude execpt for one of them. Will never go there again
Something tastes weird. I think it's their oil they used in this pretzel. It's tastes bitter, kinda like a soap or chemicals. Something is just off. I hope there is nothing bad contaminated the food. Do their employees ever do taste test at all daily whenever they do a new batch? If they did they would have known this weird taste.
I found a hair baked into my pretzel. Didn't bother to return it because the employees were already rude to me when I ordered.
Waited in line for 40 mins. 4 people working in the store and no one would help the kid working the register. 3 people were making pretzels and 1 person was serving every guest, getting all their drinks and orders together. Would’ve been a lot faster if the employees actually helped each other.
They are thieves... one of the employees messed up and shorted me on my change then tried to argue with me about it. They would not count the register to confirm who was right and still owe me money.
I’ll never go there again! After spending $15. at this store today, the store manager refused to give me an empty cup with a lid for my 2 year old grandson without charging me $1.29. which I didn’t not pay . Outrageous!! I will be calling corporate office!!
Pretzel was great. The tall Gyrl making the pretzel dough was rude bc I asked for a certain pretzel from the cashier. She yelled at us
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376 Greece Ridge Center Dr, Rochester, NY 14626
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376 Greece Ridge Center Dr, Rochester, NY 14626
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